STO launcher punts me out with "unable to authenticate" error, anyone else having this problem?

nanomorph

The error specifically is "unable to authenticate: exceeded timeout while waiting for steam login ticket."

Traceroutes and pathpings to patchserver.crypticstudios.com show no obvious issues:

Tracing route to patchserver.crypticstudios.com [208.95.184.200]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    24 ms    30 ms    25 ms  100.64.0.1
  3    40 ms    39 ms    38 ms  172.16.252.156
  4    53 ms    55 ms    46 ms  undefined.hostname.localhost [206.224.65.144]
  5    50 ms    39 ms    46 ms  undefined.hostname.localhost [206.224.64.15]
  6    41 ms    47 ms    39 ms  lag-104.ear4.Seattle1.Level3.net [64.159.116.125]
  7   109 ms   111 ms   103 ms  ae2.3.bear2.Boston1.level3.net [4.69.159.189]
  8   103 ms   102 ms   111 ms  PERFECT-WOR.bear2.Boston1.Level3.net [4.16.14.234]
  9   115 ms   111 ms   111 ms  198.49.243.237
 10   100 ms   102 ms   104 ms  patchserver.crypticstudios.com [208.95.184.200]

Trace complete.

Tracing route to patchserver.crypticstudios.com [208.95.184.200]
over a maximum of 30 hops:
  0  Pyrion-Acer.lan [192.168.1.51]
  1  192.168.1.1
  2  100.64.0.1
  3  172.16.252.156
  4  undefined.hostname.localhost [206.224.65.144]
  5  undefined.hostname.localhost [206.224.64.15]
  6  lag-104.ear4.Seattle1.Level3.net [64.159.116.125]
  7  ae2.3.bear2.Boston1.level3.net [4.69.159.189]
  8  PERFECT-WOR.bear2.Boston1.Level3.net [4.16.14.234]
  9  198.49.243.237
 10  patchserver.crypticstudios.com [208.95.184.200]

Computing statistics for 250 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           Pyrion-Acer.lan [192.168.1.51]
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  192.168.1.1
                                0/ 100 =  0%   |
  2  ---     100/ 100 =100%   100/ 100 =100%  100.64.0.1
                                0/ 100 =  0%   |
  3   38ms     0/ 100 =  0%     0/ 100 =  0%  172.16.252.156
                                0/ 100 =  0%   |
  4  ---     100/ 100 =100%   100/ 100 =100%  undefined.hostname.localhost [206.224.65.144]
                                0/ 100 =  0%   |
  5   36ms     2/ 100 =  2%     2/ 100 =  2%  undefined.hostname.localhost [206.224.64.15]
                                0/ 100 =  0%   |
  6   36ms     1/ 100 =  1%     1/ 100 =  1%  lag-104.ear4.Seattle1.Level3.net [64.159.116.125]
                                0/ 100 =  0%   |
  7  ---     100/ 100 =100%   100/ 100 =100%  ae2.3.bear2.Boston1.level3.net [4.69.159.189]
                                0/ 100 =  0%   |
  8  105ms     2/ 100 =  2%     2/ 100 =  2%  PERFECT-WOR.bear2.Boston1.Level3.net [4.16.14.234]
                                0/ 100 =  0%   |
  9  106ms     1/ 100 =  1%     1/ 100 =  1%  198.49.243.237
                                0/ 100 =  0%   |
 10  104ms     0/ 100 =  0%     0/ 100 =  0%  patchserver.crypticstudios.com [208.95.184.200]

Trace complete.

jovimk

I am having the same issue. Unable to log in.

shinobu6a

Having the same problem on two different computers. Lead me to believe the problem is remote. Initial fix of restarting, logging into Arc, then ensuring Arc is closed worked two days ago but not today.

captw

I'm having the same issue, glad I came to the forums to see I'm not alone.

tazurensavulen

Same. I had to launch it via the actual .exe file in order to do my daily.