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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Frequent Game Crashing - Error 4f7e53

roninwolf1981#2968 roninwolf1981
roninwolf1981#2968
 Member Posts: 628 Arc User
edited March 2023 in Windows and General: PC, Network, and Other Technical Issues
Ever since yesterday's patch, I've been getting frequent crashes. It seems like every 2nd instance that I log into the game, the game crashes with this error code.
image.png
image.png
(same crash, but seems to be a different code)
Post edited by baddmoonrizin on

Comments

  • inferiorityinferiority Member Posts: 4,443 Arc User
    It might be worth deleting everything in the game folder except "Star Trek Online.exe" and then running it to let it download a whole new version of the game client.
    - - - - I n f e r i o r i t y - C o m p l e x - - - - - - - - - - - - - - - - - - - - - - - - - -
    Everyone has a better name and Youtube Channel than me...  :/
  • roninwolf1981#2968 roninwolf1981
    roninwolf1981#2968
         Member Posts: 628 Arc User
    inferiority wrote: »
    It might be worth deleting everything in the game folder except "Star Trek Online.exe" and then running it to let it download a whole new version of the game client.

    Won't I lose my outfits if I did that?
  • inferiorityinferiority Member Posts: 4,443 Arc User
    inferiority wrote: »
    It might be worth deleting everything in the game folder except "Star Trek Online.exe" and then running it to let it download a whole new version of the game client.
    roninwolf1981#2968 wrote: »
    Won't I lose my outfits if I did that?
    Ah, yes - keep your "screenshots" folder.
    - - - - I n f e r i o r i t y - C o m p l e x - - - - - - - - - - - - - - - - - - - - - - - - - -
    Everyone has a better name and Youtube Channel than me...  :/
  • roninwolf1981#2968 roninwolf1981
    roninwolf1981#2968
         Member Posts: 628 Arc User
    inferiority wrote: »
    inferiority wrote: »
    It might be worth deleting everything in the game folder except "Star Trek Online.exe" and then running it to let it download a whole new version of the game client.
    roninwolf1981#2968 wrote: »
    Won't I lose my outfits if I did that?
    Ah, yes - keep your "screenshots" folder.

    Thanks for the advice, but I think I'll wait until the next patch. I feel there has to be another way.
  • eazzieeazzie Member Posts: 4,250 Arc User
    Might be worth running a force verify.Also check that on demand patching is off too.
  • baddmoonrizinbaddmoonrizin Member Posts: 11,009 Community Moderator
    /moved
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  • roninwolf1981#2968 roninwolf1981
    roninwolf1981#2968
         Member Posts: 628 Arc User
    eazzie wrote: »
    Might be worth running a force verify.Also check that on demand patching is off too.
    When you say "Force Verify," do you mean in my Steam library, I right-click Properties, then to the Local Files tab, and then click on "Verify Integrity of Game Files...?"
    I already have On Demand Patching turned off on the launcher.
  • mariqa#4594 mariqa
    mariqa#4594
         Member Posts: 115 Arc User
    Try running these commands in an admin command shell:

    DISM.exe /Online /Cleanup-image /Restorehealth
    then
    sfc /scannow

    Then do a restart. Try and login.
    I get these once in a while and it's Windows at fault.
  • eazzieeazzie Member Posts: 4,250 Arc User
    roninwolf1981#2968 wrote: »
    eazzie wrote: »
    Might be worth running a force verify.Also check that on demand patching is off too.
    When you say "Force Verify," do you mean in my Steam library, I right-click Properties, then to the Local Files tab, and then click on "Verify Integrity of Game Files...?"
    I already have On Demand Patching turned off on the launcher.

    You can run force verify from the launcher
  • accordvtec77accordvtec77 Member Posts: 140 Arc User
    mariqa#4594 wrote: »
    Try running these commands in an admin command shell:

    DISM.exe /Online /Cleanup-image /Restorehealth
    then
    sfc /scannow

    Then do a restart. Try and login.
    I get these once in a while and it's Windows at fault.

    Question sir, a friend of mine IS having this problem, and I recommended he take these steps. However he's getting the folling message when he gets to the part where he runs sfc:

    "There is a system repair pending which requires reboot to complete. Restart
    Windows and run sfc again." Now he DID reboot and tried running sfc again, but he's getting the same message. Any suggestions? Thanks in advance!
  • mariqa#4594 mariqa
    mariqa#4594
         Member Posts: 115 Arc User
    accordvtec77 wrote: »
    mariqa#4594 wrote: »
    Try running these commands in an admin command shell:

    DISM.exe /Online /Cleanup-image /Restorehealth
    then
    sfc /scannow

    Then do a restart. Try and login.
    I get these once in a while and it's Windows at fault.

    Question sir, a friend of mine IS having this problem, and I recommended he take these steps. However he's getting the folling message when he gets to the part where he runs sfc:

    "There is a system repair pending which requires reboot to complete. Restart
    Windows and run sfc again." Now he DID reboot and tried running sfc again, but he's getting the same message. Any suggestions? Thanks in advance!

    Get them to navigate to C:\Windows\WinSxS\
    They need to look for a .xml file consisting with a string of alphnumerics and .pending.xml this they can either rename it or delete it, should regenerate on running the sfc /scannow command.

    Should resolve it.
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