test content
  • Games
  • Social
  • Arc News
  • Support
  • Zen
What is the Arc Client?
Install Arc
Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Game now fails to load with multiple screens on computer - black screen issue

wisecasperwisecasper Member Posts: 176 Arc User
edited January 2023 in Windows and General: PC, Network, and Other Technical Issues
For years I ran the game on one of 2 to 3 screens. But then it stopped working so I took a break from the game. Now i'm back and it's still not working.

So, I start the game and get a black screen and the game stops responding. Tried verifying, re-installing, compatibility modes. Nothing worked save for if I disconnect all screens but one, it will run fine on a single screen computer.

I feel like i'm living in the past, restricted to a single screen.

Does anyone know how to force it out of this restriction? I tried running all screens at the same resolution and specifying an aspect ratio in-game, which hasn't fixed it.

Windows 11 64-bit
I9-11900KF 3.50 GHz
24GB Memory
GeForce RTX 3060
Rj6YZR.gif
@Wisecasper
Non-faction Ship Bridge Collector and Junk Hauler with alt-itis

Contact in-game to add your fleet to a casual, friendly Armada
Post edited by baddmoonrizin on
Tagged:

Comments

  • wisecasperwisecasper Member Posts: 176 Arc User
    Actually starting the game on single screen and then adding the other screens after it's already running worked. It's an irritating solution, but hopefully helps anyone else having the same problem.
    Rj6YZR.gif
    @Wisecasper
    Non-faction Ship Bridge Collector and Junk Hauler with alt-itis

    Contact in-game to add your fleet to a casual, friendly Armada
  • baddmoonrizinbaddmoonrizin Member Posts: 11,007 Community Moderator
    /moved
    GrWzQke.png
    Star Trek Online Volunteer Community Moderator and Resident She-Wolf
    Community Moderators are Unpaid Volunteers and NOT Employees of Gearbox/Cryptic
    Views and Opinions May Not Reflect the Views and Opinions of Gearbox/Cryptic
    ----> Contact Customer Support <----
    Moderation Problems/Issues? Please contact the Community Manager
    Terms of Service / Community Rules and Policies / FCT
    Want the latest information on Star Trek Online?
    Facebook / Twitter / Twitch
  • wisecasperwisecasper Member Posts: 176 Arc User
    Problem has resolved following recent maintenance
    Rj6YZR.gif
    @Wisecasper
    Non-faction Ship Bridge Collector and Junk Hauler with alt-itis

    Contact in-game to add your fleet to a casual, friendly Armada
Sign In or Register to comment.