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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues
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unable to log in

joshpete555#5660 joshpete555
joshpete555#5660
 Member Posts: 17 Arc User
in Windows and General: PC, Network, and Other Technical Issues
I am unable to log in whenever I click play in the launcher it goes through a number of "attempting to update" then after 5 attempts it was unable to connect to the patch server

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    tippy332tippy332 Member Posts: 4 Arc User
    same here but it worked earlier this morning
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    draketwo#6748 draketwo
    draketwo#6748
         Member Posts: 2 New User
    Same problem here. I tried rebooting, launching directly from star trek online.exe (I have steam), I even re-installed the game. Nothing so far has worked. Other people are saying they are not having this problem. I also checked with them, and the file date on the launcher is the same as I have. This was working fine for me yesterday.
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    ovrkylovrkyl Member Posts: 309 Arc User
    Same here. Tried several times in the last hour or so, all attempting launcher update 5 times and failed. Arc launcher comes up ok, but STO launcher is a no-go.
    This is my signature. There are many like it, but this one is mine.
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    desslock#3614 desslock
    desslock#3614
         Member Posts: 42 Arc User
    Same here
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    karleya09karleya09 Member Posts: 20 Arc User
    ditto - timed out 4x cannot connect to server. Arc client connects, STO can't
    hwRjIGn.gif
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    ward101#8752 ward101
    ward101#8752
         Member Posts: 44 Arc User
    mine cannot connect to server too
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    calamar017calamar017 Member Posts: 42 Arc User
    I am also experiencing this problem, unfortunately. The game's been working fine for the last week that I've been playing, but suddenly I cannot log in. Same symptoms as the others listed above.
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    ward101#8752 ward101
    ward101#8752
         Member Posts: 44 Arc User
    and may need to patch
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    calamar017calamar017 Member Posts: 42 Arc User
    ward101#8752 wrote: »
    and may need to patch

    That's the problem. Before the launcher comes up (via Steam), the game appears to reach out to the update server. It appears to be unable to reach that server at the moment, thereby denying the ability to patch the game.

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    jkwrangler2010jkwrangler2010 Member Posts: 263 Arc User
    same with mine
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    pweistheworstpweistheworst Member Posts: 986 Arc User
    Same. Tried three times, rebooted PC and checked Internet connection, then tried to login three more times. STO doesn't want me to play I guess.
    In the immortal words of Captain Sisko: "It may not be what you believe, but that doesn't make it wrong."

    Don't believe the lies in this forum. I am NOT an ARC user. I play STO on Steam or not at all.
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    shadowmane20001shadowmane20001 Member Posts: 70 Arc User
    joshpete555#5660 wrote: »
    I am unable to log in whenever I click play in the launcher it goes through a number of "attempting to update" then after 5 attempts it was unable to connect to the patch server

    Same thing. Most likely a router in the area has gone down. Give it a few hours and it should be fixed happened to me before as well.
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    makatokinjomakatokinjo Member Posts: 3 New User
    Having this same issue. Played all the way into the early afternoon of the 21st, Got back around 1930 EST to play again and have been unable to connect since. And it appears that Champions Online is also not accessible. I heard something about all their games sharing the same server for updates or logins or some such but can't remember the exact statement in regards to that. Just glad to know that this isn't only happening to me. Will try again later to see if the issue is resolved.

    Have already attempted login through multiple accounts, different game (CO), uninstalling/reinstalling through Steam and Arc (hoping for an older launcher that might still make connection), the power of prayer (as an atheist it came off sounding insincere - maybe others will have more luck). My next angle of attack is blasse indifference and reverse psychology. Other tips or solutions are welcome.
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    starfall383#1968 starfall383
    starfall383#1968
         Member Posts: 1 Arc User
    calamar017 wrote: »
    ward101#8752 wrote: »
    and may need to patch

    That's the problem. Before the launcher comes up (via Steam), the game appears to reach out to the update server. It appears to be unable to reach that server at the moment, thereby denying the ability to patch the game.

    Same here.
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    indysharkindyshark Member Posts: 1,543 Arc User
    I have the same issue. I tried for hours last night without any luck. It did not work this am either
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    benmaharaj#8323 benmaharaj
    benmaharaj#8323
         Member Posts: 1 Arc User
    Well its good to know I'm not alone lol. I've filed a tech support ticket on this already
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    gandr42gandr42 Member Posts: 3 Arc User
    I have the same issue, but possibly worse. Not only does it not log in and update, but I can't even get to www.startrekonline.com. it times out and acts like I have no internet, yet I can go to any other page. I had to disable the wifi on my phone so that it used my cell data to even get to this page!

    I was playing the game all morning yesterday then left it logged in as I went to get lunch and came back to the game timing out for afk too long. I expected that to happen. But the I could not get back on. Closed it and reopened, Timeout. Rebooted, same. Reinstalled, same. Tried my daughter's computer, same. Cleared my browser Data, and DNS cache, same. Even changed my DNS servers, same.

    I called my ISP (spectrum) and they say my IP address it blacklisted but I think that is wrong. I did my own testing and found that I can remote ping the site for an IP address, then I took that IP and ran a trace route on it and it dies after:

    12 47 ms 39 ms 49 ms a72-52-63-39.deploy.static.akamaitechnologies.com [72.52.63.39]

    If you guys want to see if you get the same, this is how you trace:

    Do a windows search for dos prompt, run it.

    Type tracert 208.95.184.222

    This is assuming you can't get onto the page www.startrekonline.com

    Hope this info helps the guys trying to fix this!
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    leemwatsonleemwatson Member Posts: 5,344 Arc User
    Folks, they know about it, and it looks like a geographical issue, particularly in Ohio.
    "You don't want to patrol!? You don't want to escort!? You don't want to defend the Federation's Starbases!? Then why are you flying my Starships!? If you were a Klingon you'd be killed on the spot, but lucky for you.....you WERE in Starfleet. Let's see how New Zealand Penal Colony suits you." Adm A. Necheyev.
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    draketwo#6748 draketwo
    draketwo#6748
         Member Posts: 2 New User
    I opened a ticket yesterday, and they are trying to blame Spectrum/Charter for blocking the server. I don't know why Spectrum would have a reason to do that, but in talking with others, I at least believe the problem is limited to those of us on Spectrum. Since tracert hits an initial CDN server before timing out, I tend to believe that their CDN is messed up. Those are geographically distributed.

    So, either a very specific server at the CDN that we'd all get routed to is dead, or the CDN is blocking Spectrum, or they're right, and Spectrum is blocking that server. Hooray, we all get screwed either way.

    Comment above states Spectrum said their IP address is blacklisted. To be clear, are they implying that STO's (or more specifically akamai, the CDN's) server is blacklisting their IP? If so, it would seem it's more of a gateway address for all of Spectrum, though I guess if it blacklisted a lot of individual Spectrum IPs, that's not impossible, but still very unlikely.
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    jbessinger0000jbessinger0000 Member Posts: 7 Arc User
    edited November 2022
    Use a VPN tell they get it fixed, I use PIA and had to change my location to Washington D.C. One I did, I was able to log in.
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    makatokinjomakatokinjo Member Posts: 3 New User
    I used a free VPN and this absolutely worked for me.
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    gandr42gandr42 Member Posts: 3 Arc User
    The blacklisting turned out to be some company that other companies use to block email servers of spam. So it would only affect me if I was running my own email server. Lol

    So either the spectrum tech didn't know this or he was using it to get me off the phone. Once I found and read the blacklist page I realized it was a waste of time.

    Now I'm off to find a VPN. 5 stars to jbessinger0000 for that gem!!
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    makatokinjomakatokinjo Member Posts: 3 New User
    Just to let you guys know, at one point the VPN I was using didn't like me using it for the purpose I was and cut me off. However, after it did so, on a lark I tried reconnecting and discovered that they seem to have fixed the issue for me.
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    gandr42gandr42 Member Posts: 3 Arc User
    yeah, I got an email from ARC asking how they did on my issue. That's usually sent after the fix, so I checked, yup it working again.
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    jbessinger0000jbessinger0000 Member Posts: 7 Arc User
    Glad I was able to help suggest an alternative until they get it fixed.
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