Upon opening several promo boxes on 30/12/21 on PS4, the shop description stated the new Kirk Class ship was available in boxes.
I received a promo pack, but upon inspection, it was NOT on the list.
Spoken with several players on Facebook who have had the issues.
I specifically bought £80 worth of Zen to get these promo packs. So I hope when the ship DOES come around to appearing on consoles these pack can be honoured and we can get the ship?
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The blog post also states that "packs on PC will also include the Kirk Class as a choice" which indicates that it is not in the list of ships you can claim on Consoles.
Whenever the Kirk class actually is released, if you can keep the box until then, it should become available as an option.
But you advertised the product in the promotion. I have the screenshots that say if you open this pack you will receive all previously released ships including THE NEW KIRK CLASS Heavy battle Crusier T6
I've spent $300.00 trying to obtain the ship.and have two T6 packs from your research and development limited time special. The ship is not there. That is false advertisement when you offer something and that product is not available. So since it's not available and you advertised it as such. You should give us another box for waiting. Thus mistake is not ours it's yours. We as your loyal customers after spending our hard earned money should be compensated for the inconvenience.
https://www.arcgames.com/en/games/playstation/star-trek-online/news/detail/11505283
As it was stated on the store description on the 30th of December when the promo packs went on sale.
A lot of people have spent a lot of money to acquire these packs, so if we can have a definite yes or no as to whether the new Kirk Class will appear in these packs?
Patience is what we must exercise, even though frustration may very well come with it, for now...