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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

"Card not supported" despite card being supported.

cuatelacuatela Member Posts: 296 Arc User
in Windows and General: PC, Network, and Other Technical Issues
I was able to play yesterday with no issues. Today, the launcher is giving me the "card unsupported. please update your card to one that supports DirectX 10 or later" message. My card is an nVidia GeForce 960M, which supports up to DirectX 12 and should therefore still be supported.

I'm assuming this is a bug, since the lockout wasn't supposed to happen until February anyway, but also because my card should still be supported.

Comments

  • scheinerchen77scheinerchen77 Member Posts: 5 Arc User
    Same here on a GTX 1080 on Win 10 with DirectX 12.
  • chrisccw315#4958 chrisccw315
    chrisccw315#4958
         Member Posts: 62 Arc User
    This issue doesnt bode well... did support give you any feedback? I hope the issue resolved
  • kaithan1975kaithan1975 Member Posts: 947 Arc User
    By any chance do you have integrated graphics that the game is detecting?
  • eshauber#6662 eshauber
    eshauber#6662
         Member Posts: 2 Arc User
    edited December 2021
    I am having the same problem with a computer I just upgraded to Windows 10. I do not have a integrated video card. I have a Radeon R9 380 with 4GB VRAM. This same machine worked yesterday before I upgraded Windows.
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