Hi my mailbox is showing as there is new mail in game but it is empty I have tried sending myself mail which I received then deleted and this did not solve the problem the support team have already said it appears too be an in game bug. Ps I am playing on xbox
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Although I HAVE seen this behavior in the past on PC as well recently.
As this may be a cross-platform one... I'm gonna leave this one open and add a note to your OP.