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Forums > Home› Support› Xbox One Gameplay Bug Reports

New update

gunchester#2729 gunchester
gunchester#2729
 Member Posts: 4 Arc User
in Xbox One Gameplay Bug Reports
After download new update game won't load crashs everytime ive uninstalled and downloaded it again but game won' work
Tagged:
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Comments

  • rand0mgraffiti#5768 rand0mgraffiti
    rand0mgraffiti#5768
         Member Posts: 10 Arc User
    Sameeeee
  • leemwatsonleemwatson Member Posts: 5,469 Arc User
    Same. Apparently they know about it already.
    "You don't want to patrol!? You don't want to escort!? You don't want to defend the Federation's Starbases!? Then why are you flying my Starships!? If you were a Klingon you'd be killed on the spot, but lucky for you.....you WERE in Starfleet. Let's see how New Zealand Penal Colony suits you." Adm A. Necheyev.
  • lubejockey#4317 lubejockey
    lubejockey#4317
         Member Posts: 11 Arc User
    Been having same issue. Initial screen pops up, then immediately crashes
  • unscjon117#6939 unscjon117
    unscjon117#6939
         Member Posts: 36 Arc User
    same; Ticket #396969
  • lubejockey#4317 lubejockey
    lubejockey#4317
         Member Posts: 11 Arc User
    How do I get a ticket #? Sort of new to Arc in a way. Been playing since 2017 tho
  • blackthorn8018#1505 blackthorn8018
    blackthorn8018#1505
         Member Posts: 6 Arc User
    Mine says no security token.. Yet on twitch PS4 players are already back playing.. Why do we xbox players always get the shaft?
  • lubejockey#4317 lubejockey
    lubejockey#4317
         Member Posts: 11 Arc User
    Mine doesn't say anything. Just a big fat crash and back to home screen. Tried multiple times. Restarted console ect
  • sadrielfettsadrielfett Member Posts: 104 Arc User
    Same issue. Start the game, then right back to the Xbox Home screen. The game doesn't even load up.
    *~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*
    --Sadriel Fett

    "There are few problems in the galaxy that cannot be solved by the suitable application of concentrated phaser fire."
  • captmozzacaptmozza Member Posts: 31 Arc User
    Mine keeps crashing and yes why do we xbox players get screwed all the time for the crash and having to wait they should give us a free t6 ship of our choice
  • lubejockey#4317 lubejockey
    lubejockey#4317
         Member Posts: 11 Arc User
    I like that idea. FREE T6 UPGRADE TO T6X ALSO!!
  • captmozzacaptmozza Member Posts: 31 Arc User
    well we need to wake up coz we wont get it and the price's of the ships is so stupid rite coz everyone is so short of cash
  • captmozzacaptmozza Member Posts: 31 Arc User
    I demand compensation
  • lubejockey#4317 lubejockey
    lubejockey#4317
         Member Posts: 11 Arc User
    The worst part in my opinion, is that a timed event will be continuing. Depends on how long a fix will take, we are all going to be playing catch-up if we want any special items available
  • awesomeweaselawesomeweasel Member Posts: 265 Arc User
    having the same issue, even did a reinstall
  • captmozzacaptmozza Member Posts: 31 Arc User
    so pc and ps players are playing okay but us xbox players hav to wait hours for the bug to be fixed compensation to us xbox players
  • robor48#6939 robor48
    robor48#6939
         Member Posts: 1 Arc User
    Same issue here of course. And looking at the patch notes STILL no fix for the Temporal Ambassador mission...
  • baucoinbaucoin Member Posts: 819 Arc User
    Same here. Star Trek online screen pops up for a few seconds then crash to home screen.
  • bmcd73bmcd73 Member Posts: 263 Arc User
    gunchester#2729 wrote: »
    After download new update game won't load crashs everytime ive uninstalled and downloaded it again but game won' work

    Can you update the title of this post to be more descriptive? New Update - Instant Crash or something like that? I'm having the same problem but I thought it may be a Series X problem. It doesn't seem to be unless everyone here has a series x. Also, I've seen a few people saying they are aware of the problem. How do you know that? I have been trying to find something official here and in support and don't see anything.

  • dudimus#1694 dudimus
    dudimus#1694
         Member Posts: 12 Arc User
    Insta-crash. Series X.
  • captmozzacaptmozza Member Posts: 31 Arc User
    bmcd73 wrote: »
    gunchester#2729 wrote: »
    After download new update game won't load crashs everytime ive uninstalled and downloaded it again but game won' work

    Can you update the title of this post to be more descriptive? New Update - Instant Crash or something like that? I'm having the same problem but I thought it may be a Series X problem. It doesn't seem to be unless everyone here has a series x. Also, I've seen a few people saying they are aware of the problem. How do you know that? I have been trying to find something official here and in support and don't see anything.

    They dont care how long it takes to fix coz they still get your money
  • ambassadorkael#6946 ambassadorkael
    ambassadorkael#6946
         Member, Administrator Posts: 2,679 Community Manager
    Hey folks, we're looking into this right now and hope to have a fix very soon. Apologies for the inconvenience.
  • dreamcatcher#3761 dreamcatcher
    dreamcatcher#3761
         Member Posts: 2 Arc User
    ambassadorkael#6946 wrote: »
    Hey folks, we're looking into this right now and hope to have a fix very soon. Apologies for the inconvenience.

    Thanks!
  • captmozzacaptmozza Member Posts: 31 Arc User
    ambassadorkael#6946 wrote: »
    Hey folks, we're looking into this right now and hope to have a fix very soon. Apologies for the inconvenience.


    compensation t6 ship of our choice
  • lubejockey#4317 lubejockey
    lubejockey#4317
         Member Posts: 11 Arc User
    > @ambassadorkael#6946 said:
    > Hey folks, we're looking into this right now and hope to have a fix very soon. Apologies for the inconvenience.

    Much appreciated. Think everyone really did want acknowledgment for the issue. I know for myself, I've spent quite a bit of money on this gaming experience. Xbox 1
  • lubejockey#4317 lubejockey
    lubejockey#4317
         Member Posts: 11 Arc User
    > @captmozza said:
    > compensation t6 ship of our choice
  • sam#3564 sam
    sam#3564
         Member Posts: 3 New User
    > @"lubejockey#4317" said:
    > > @captmozza said:
    > > compensation t6 ship of our choice
    >
    >

    If they did that we would all have every ship!
    A couple of phoenix prize packs would be a nice gesture though
  • captmozzacaptmozza Member Posts: 31 Arc User
    edited January 2021
    or 15000 in credit
  • sam#3564 sam
    sam#3564
         Member Posts: 3 New User
    > @captmozza said:
    > or 15000 in credit

    Or just buy themselves an Xbox so they can test the patches before they launch them
  • unscjon117#6939 unscjon117
    unscjon117#6939
         Member Posts: 36 Arc User
    sam#3564 wrote: »
    > @lubejockey#4317 said:
    A couple of phoenix prize packs would be a nice gesture though

    Epic token
  • rand0mgraffiti#5768 rand0mgraffiti
    rand0mgraffiti#5768
         Member Posts: 10 Arc User
    Definetly something on their end> @sam#3564 said:
    > > @captmozza said:
    > > or 15000 in credit
    >
    > Or just buy themselves an Xbox so they can test the patches before they launch them

    Haaaaaa
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