Today, i log in just to see that 3 of my oldest chars are gone, Grish, Gaevs and Laghk, two feds and 1 klingon, with all ther unique ships, including some vere difficult to find promo ships!, i created a ticket!!
I have the same problem. I spoke with a CSR but he couldn't do anthing. He created a ticket and could not promise my character would or could be restored. It is my oldest character and has (had) all the goodies.
If they cannot restore the things i lost, that took me 9 years to get, this game will be dead for me, as i got a Universe Class among other ships and goodies... i really need those back!
Yeah. There have been a few bugs over the years but this new patch beats them all. Skills not working, 2 active ships, characters lost or not playable. Really? Was this ever tested? Losing a character that I've been playing since Day 1 is not fun at all. I was not too happy with all the Discovery content but at least it was new content. But losing years of investment in a character because of a bug is the nail in the coffin. I really hope they can bring it back.
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So, you too?, damn, this is big!... this is one of the biggest bugs i have seen so far...