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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Lost access to my email account and cannot change email without 2-factor authentication

irrapirthesecondirrapirthesecond Member Posts: 18 Arc User
in Windows and General: PC, Network, and Other Technical Issues
Hello, I have recently lost access to the email account I've been using. While I am able to log in, I have been unable to change my email address to a new one as I am unable to access the old one to obtain the required PIN. I am unable to even file a support ticket to fix the issue, as I am unable to log in at the customer support portal without a PIN number that is being sent to my inaccessible account.

Would it be possible for a PIN number to be sent to my new address?

Thank you.
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