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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Starting issues...

taylor248taylor248 Member Posts: 22 Arc User
in Windows and General: PC, Network, and Other Technical Issues
Greetings,

I cannot log in to the server. I get the launcher, the screen goes to black... then nothing (usually get the big "Cryptic" in white as the game loads). Strange thing is I was logged in not two hours beforehand. I have power-cycled the computer, etc., to no avail. Any help would be most appreciated, and I may need to open a support ticket if the problem persists.

Cheers

Comments

  • taylor248taylor248 Member Posts: 22 Arc User
    ISP: Comcast - Gigabit connection


    PS C:\Users\wstaylor> tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.184.200]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms router.asus.com [192.168.128.1]
    2 9 ms 7 ms 10 ms 96.120.24.37
    3 9 ms 8 ms 9 ms 68.86.187.61
    4 11 ms 10 ms 11 ms 162.151.46.70
    5 18 ms 19 ms 16 ms be-151-ar01.area4.il.chicago.comcast.net [162.151.93.49]
    6 19 ms 34 ms 19 ms be-33491-cr02.350ecermak.il.ibone.comcast.net [68.86.91.165]
    7 17 ms 26 ms 18 ms ix-xe-8-0-0-2-0.tcore1.ct8-chicago.as6453.net [64.86.137.45]
    8 37 ms 37 ms 37 ms if-ae-26-2.tcore2.nto-new-york.as6453.net [216.6.81.28]
    9 37 ms 36 ms 37 ms if-ae-30-2.tcore1.aeq-ashburn.as6453.net [63.243.216.21]
    10 39 ms 36 ms 35 ms 66.198.154.186
    11 39 ms 36 ms 36 ms po110.bs-b.sech-iad.netarch.akamai.com [209.200.144.200]
    12 * * * Request timed out.
    13 187 ms 191 ms 218 ms ae121.access-a.sech-iad.netarch.akamai.com [209.200.144.205]
    14 47 ms 48 ms 48 ms a209-200-147-156.deploy.static.akamaitechnologies.com [209.200.147.156]
    15 59 ms 51 ms 61 ms 198.49.243.237
    16 48 ms 43 ms 44 ms patchserver.crypticstudios.com [208.95.184.200]

    Trace complete.
    PS C:\Users\wstaylor>
    PS C:\Users\wstaylor> pathping patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.184.200]
    over a maximum of 30 hops:
    0 wstaylor-win10 [192.168.128.96]
    1 router.asus.com [192.168.128.1]
    2 96.120.24.37
    3 68.86.187.61
    4 162.151.46.70
    5 be-151-ar01.area4.il.chicago.comcast.net [162.151.93.49]
    6 be-33491-cr02.350ecermak.il.ibone.comcast.net [68.86.91.165]
    7 ix-xe-8-0-0-2-0.tcore1.ct8-chicago.as6453.net [64.86.137.45]
    8 if-ae-26-2.tcore2.nto-new-york.as6453.net [216.6.81.28]
    9 if-ae-30-2.tcore1.aeq-ashburn.as6453.net [63.243.216.21]
    10 66.198.154.186
    11 po110.bs-b.sech-iad.netarch.akamai.com [209.200.144.200]
    12 * * *
    Computing statistics for 275 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 wstaylor-win10 [192.168.128.96]
    0/ 100 = 0% |
    1 0ms 0/ 100 = 0% 0/ 100 = 0% router.asus.com [192.168.128.1]
    0/ 100 = 0% |
    2 6ms 0/ 100 = 0% 0/ 100 = 0% 96.120.24.37
    0/ 100 = 0% |
    3 6ms 0/ 100 = 0% 0/ 100 = 0% 68.86.187.61
    0/ 100 = 0% |
    4 8ms 0/ 100 = 0% 0/ 100 = 0% 162.151.46.70
    0/ 100 = 0% |
    5 15ms 0/ 100 = 0% 0/ 100 = 0% be-151-ar01.area4.il.chicago.comcast.net [162.151.93.49]
    0/ 100 = 0% |
    6 16ms 0/ 100 = 0% 0/ 100 = 0% be-33491-cr02.350ecermak.il.ibone.comcast.net [68.86.91.165]
    0/ 100 = 0% |
    7 15ms 0/ 100 = 0% 0/ 100 = 0% ix-xe-8-0-0-2-0.tcore1.ct8-chicago.as6453.net [64.86.137.45]
    0/ 100 = 0% |
    8 35ms 0/ 100 = 0% 0/ 100 = 0% if-ae-26-2.tcore2.nto-new-york.as6453.net [216.6.81.28]
    0/ 100 = 0% |
    9 34ms 0/ 100 = 0% 0/ 100 = 0% if-ae-30-2.tcore1.aeq-ashburn.as6453.net [63.243.216.21]
    0/ 100 = 0% |
    10 34ms 0/ 100 = 0% 0/ 100 = 0% 66.198.154.186
    100/ 100 =100% |
    11 --- 100/ 100 =100% 0/ 100 = 0% po110.bs-b.sech-iad.netarch.akamai.com [209.200.144.200]

    Trace complete.
  • ma8802ma8802 Member Posts: 2 Arc User
    I am having the same issue. It just sits there with the little blue circle and spins. I have uninstalled and reinstalled three times now, same issue. Done full restarts I can't count how many times. I have tried safe mode and I have tried to force verify.

    Any help would be appreciated.
  • doomspawn2012doomspawn2012 Member Posts: 1 Arc User
    i am having the same issue on my desktop computer but it works fine on my laptop
  • oldravenman3025oldravenman3025 Member Posts: 1,892 Arc User
    taylor248 wrote: »
    Greetings,

    I cannot log in to the server. I get the launcher, the screen goes to black... then nothing (usually get the big "Cryptic" in white as the game loads). Strange thing is I was logged in not two hours beforehand. I have power-cycled the computer, etc., to no avail. Any help would be most appreciated, and I may need to open a support ticket if the problem persists.

    Cheers

    Not exactly the same issue, but I make it to the loading screen with the Star Trek Online:Awaking logo. Then it takes forever, as usual. Then I get a pop up window with the following:


    "We're sorry! Something has gone wrong."

    "Crash processing complete. You may close this window at anytime"

    "Incident I.D. for Customer Service at support.arcgames.com. e153b"

    "Cryptic"


    And there is a green box on the bottom right,with the Starfleet logo surrounded by an arrowed circle, that allows you to attempt to "Restart Star Trek Online".


    I tried three times and crashed on each attempt (same results and crash message)


  • kain9primekain9prime Member Posts: 739 Arc User
    ^ Yup, same here. This whole situation is just sad. And by "sad," I don't mean how I feel, I mean in a pathetic sort of way...

    :/
    The artist formally known as Romulus_Prime
  • oldravenman3025oldravenman3025 Member Posts: 1,892 Arc User
    20, November 2019.

    The issue still continues.
  • oldravenman3025oldravenman3025 Member Posts: 1,892 Arc User
    3, December 2019.

    And still no fix or any communication from the development team concerning the matter.
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