Star Trek Online Launcher fails to fully load...

finrod4

I have bee playing Star Trek Online and NeverWinter for years and for the past 3 days, cannot get the launcher to fully load to even get the "Username/Password to come. the last windows update was last month and was up and running three days ago..

Running Windows 10 Home ver 1903 64 bit... This has been running great until 3 days ago

Tracing route to patchserver.crypticstudios.com [208.95.184.200]
over a maximum of 30 hops:

1 5 ms 2 ms 2 ms 192.168.43.1
2 188 ms * 45 ms 203.sub-66-174-20.myvzw.com [66.174.20.203]
3 * * * Request timed out.
4 * * * Request timed out.
5 75 ms 47 ms 44 ms 130.sub-69-83-13.myvzw.com [69.83.13.130]
6 67 ms 49 ms 42 ms 194.sub-69-83-13.myvzw.com [69.83.13.194]
7 64 ms 37 ms 54 ms 246.sub-69-83-2.myvzw.com [69.83.2.246]
8 47 ms 45 ms 39 ms 246.sub-69-83-2.myvzw.com [69.83.2.246]
9 48 ms 47 ms 47 ms 101.sub-66-174-17.myvzw.com [66.174.17.101]
10 43 ms 61 ms 44 ms et-2-1-0.GW16.BOS4.ALTER.NET [157.130.93.249]
11 50 ms 45 ms 49 ms 0.ae11.GW14.NYC1.ALTER.NET [140.222.235.125]
12 75 ms 46 ms 48 ms vodafone-gw.customer.alter.net [204.148.1.254]
13 52 ms 53 ms 43 ms akamai-us-gw.nyk.cw.net [195.89.106.110]
14 51 ms 47 ms 48 ms po110.bs-a.sech-lga.netarch.akamai.com [23.57.97.243]
15 57 ms 48 ms 48 ms a72-52-1-157.deploy.static.akamaitechnologies.com [72.52.1.157]
16 47 ms 47 ms 48 ms ae120.access-a.sech-lga.netarch.akamai.com [23.57.97.249]
17 68 ms 48 ms 48 ms 93.191.173.122
18 126 ms 57 ms 57 ms a72-52-27-212.deploy.static.akamaitechnologies.com [72.52.27.212]
19 84 ms 82 ms 62 ms 198.49.243.237
20 180 ms 58 ms 60 ms patchserver.crypticstudios.com [208.95.184.200]

Trace complete.

C:\WINDOWS\system32>pathping patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.184.200]
over a maximum of 30 hops:
0 DESKTOP-NG16H93 [192.168.43.160]
1 192.168.43.1
2 203.sub-66-174-20.myvzw.com [66.174.20.203]
3 * * *
Computing statistics for 50 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 DESKTOP-NG16H93 [192.168.43.160]
0/ 100 = 0% |
1 4ms 0/ 100 = 0% 0/ 100 = 0% 192.168.43.1
0/ 100 = 0% |
2 59ms 0/ 100 = 0% 0/ 100 = 0% 203.sub-66-174-20.myvzw.com [66.174.20.203]

Trace complete.

And yes I have tried running via "run as Administrator" The launcher updater did come up, downloaded/updated... brings up the "launcher" window and stuck on "logging in, please wait: and do not get the sign in part.

And I have already tried to uninstall and install a new copy but still unable to get to the "log in" part of the launcher window

I have checked my Email and no Ban notification was found or any email form arc/cryptic/steam... and since I cannot get to the login screen, they have no idea who is loggin in at this point.

I am a free to play player on both STO and Neverwinter (both are having the same issue).

Dxdiag says it's all good to go.. (running DirectX 12) the driver was last updated 8/23/19 and have been playing both games since then. So trying to change my Directx make no since since it was working until two days ago..

I have already checked my firewall exceptions and see both games listed


Have tried launching via Direct shortcut (w/adminrights), through steam, through Arc)


Tried dumming down the direct X to -d3d10 and -d3d11 (two seperate tries) in the shortcut properties offered no change to the issue

---

-console results

[C:/Program Files (x86)/Steam/steamapps/common/Star Trek Online/Star Trek Online.exe] [House] [x86]
Setting default pigset mode...done (0x00000000) (0.00)
-console
-adminrelaunch
Connecting to patchserver.crypticstudios.com:7255
PatchClientLib: connecting to server "patchserver.crypticstudios.com" on port 7255
PatchClientLib: redirecting to server "208.95.184.15" on port 7255
PatchClientLib: skipping unneeded autoupdate CrypticLauncher3ST
PatchClientLib: successfully connected
AutopatchDialog thread shutting down
fileDataDir (0.00)
Loaded FolderCache (0.00)
UtilitiesLib_SetFileSystemIsInitted (0.00)
GamePrefsInit: giGamePrefSet now 0
[0919/152234:INFO:CONSOLE(0)] "Uncaught ReferenceError: LauncherAPI is not defined," source: about:blank(1)

---

Since this is now a new install, there is no "patching" loges and while I can see the "options" option inbetween "account Guard" and "release Notes" in the launcher window, clicking on it does nothing.. however clicking on "news", "Forums", "support", Account
Guard", and Release Notes" will bring up the associated web pages.

Any Help ????

sthe91

Have you turned off On-Demand Patching and checked off Force Verify in the Options of the launcher? Also, have you tried playing Star Trek Online through the launcher itself and not Arc or Steam? Or uninstalled and made sure to delete the .pref file that is saved or delete .pref file instead of uninstalling STO and seeing if that works to correct the corrupted files? Thanks.

finrod4

As of now, all the files are gone. All I got is the exe file and some dll's and while I can see the "options" at the top of the launcher clicking on it does nothing so I cannot reach the area of "on-Demand patching" and "force verify" I have tried to run, direct .exe file, through steam launcher, and through the Arc launcher. Since the "cryptic launcher updater" is working, I know it's not a firewall issue

finrod4

10 days of talking with cryptic "tech support" and they are blaming my ISP but I can take the laptop to a friends home with a 1gig fiber connection and get the same results.. my console reads out this

[C:/Program Files (x86)/Star Trek Online_en/Star Trek Online.exe] [House] [x86]
Setting default pigset mode...done (0x00000000) (0.00)
-console
-adminrelaunch
Connecting to patchserver.crypticstudios.com:7255
PatchClientLib: connecting to server "patchserver.crypticstudios.com" on port 7255
PatchClientLib: redirecting to server "208.95.184.97" on port 7255
PatchClientLib: skipping unneeded autoupdate CrypticLauncher3ST
PatchClientLib: successfully connected
AutopatchDialog thread shutting down
fileDataDir (0.00)
Loaded FolderCache (0.00)
UtilitiesLib_SetFileSystemIsInitted (0.00)
GamePrefsInit: giGamePrefSet now 0
[1002/123958:INFO:CONSOLE(0)] "Uncaught ReferenceError: LauncherAPI is not defined," source: about:blank(1)

So we know it's not a firewall issue, this is from a fresh install/updated version of windows 10 with no other programs installed but steam/arc and when trying through steam/arc and directly from the .EXE file (ran as administrator) the result are always the same any help??