test content
  • Games
  • Social
  • Arc News
  • Support
  • Zen
What is the Arc Client?
Install Arc
Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

REFRESH GAME ACCOUNT DATA FAILED

13

Comments

  • fred26291#2759 fred26291
    fred26291#2759
         Member Posts: 1,303 Arc User
    I contacted support, it would appear that engineering is aware of the problem and Scotty is well into fixing it. They will let us know once the problem has been rectified.
  • kirk2811kirk2811 Member Posts: 85 Arc User
    spiritwalker1969 wrote: »
    +1

    Just had a reply to my ticket - "we are aware of the problem and our engineers are working to resolve it"

    Thanks for the info. Hope they fix this soon
  • srbin666srbin666 Member Posts: 65 Arc User
    looks like a database error with the accounts -.-
  • dirtumdirtum Member Posts: 1 New User
    same problem!
  • powerkepowerke Member Posts: 2 Arc User
    same issue here
  • kirk2811kirk2811 Member Posts: 85 Arc User
    srbin666 wrote: »
    looks like a database error with the accounts -.-

    Oh my, that really scares me
  • paulymanpaulyman Member Posts: 228 Arc User
    same here.... who let the pakled engineer run the shift?
  • oldravenman3025oldravenman3025 Member Posts: 1,892 Arc User
    kaithan1975 wrote: »
    oldravenman3025 wrote: »
    I tried logging in after downloading the patch, and got the same error.

    "Login Server Internal Error: Refresh Game Account Data Failed"

    Not the patch. I was patched and in game and got dropped when switching characters.


    I had just tried logging in for the first time today. So, the problem struck some time before my login attempts. I didn't think it was the patch itself. Either it's server related or one or more of this week's "fixes" broke something else in the process.

    Either way, it would be nice if Cryptic could jump on this fairly quick.

  • starshoalstarshoal Member Posts: 23 Arc User
    spiritwalker1969 wrote: »
    +1

    Just had a reply to my ticket - "we are aware of the problem and our engineers are working to resolve it"

    Hope they didn't put Nog on it. He couldn't keep the temporal shields up and the Borg only fired a couple of shots at him.

  • jowolf18jowolf18 Member Posts: 64 Arc User
    Same here. I guess I'm on this Long.........growing list. :p
  • roguealltrekroguealltrek Member Posts: 179 Arc User
    checking the files did no good as others have said. i did manage to log in on the test server so its only live with the issue.

    Sorry for making 3 post just did not want to edit a post and decided it would be better to have it at the end of the current issue where it may be of use.
    To be or not to be: B)
  • divvydenddivvydend Member Posts: 131 Arc User
    edited July 2019
    They've been informed on live chat as well. They are just unpacking a new batch of hamsters. :)
  • stulloydstulloyd Member Posts: 170 Arc User
    Yep same except I was in game when I had server not responding pop up. went away after 30 secs & could move again then it happened again Server not responding within seconds of being able to move again & about 10 secs later it booted me from game. tried loggin bk in multiple times getting same error message every1 wlse is on this thread now.
  • aidy1972ukaidy1972uk Member Posts: 119 Arc User


    They've acknowledged it finally!
  • craigbiccraigbic Member Posts: 3 Arc User
    Yep. Having the same problem. Hope engineers fix it quickly.
  • ronin#1741 ronin
    ronin#1741
         Member Posts: 1 Arc User
    will this madness end????? to much invested in game for the game to glitch, I too hope I don't lose my data
  • xindax76xindax76 Member Posts: 44 Arc User
    kirk2811 wrote: »
    srbin666 wrote: »
    looks like a database error with the accounts -.-

    Oh my, that really scares me
    aidy1972uk wrote: »


    They've acknowledged it finally!


    So we waiting... Good that I make today event repu fly, but still need more favors :)
  • scrooge69scrooge69 Member Posts: 1,108 Arc User
    same.....
    [SIGPIC][/SIGPIC]
  • srbin666srbin666 Member Posts: 65 Arc User
    ronin#1741 wrote: »
    will this madness end????? to much invested in game for the game to glitch, I too hope I don't lose my data

    there are always backups and backups of the backups...so dont worry...
  • kirk2811kirk2811 Member Posts: 85 Arc User
    ronin#1741 wrote: »
    will this madness end????? to much invested in game for the game to glitch, I too hope I don't lose my data

    I suppose they have backup servers for this type of issues
  • karligulakarligula Member Posts: 1 Arc User
    same here
  • starfoxgg#4739 starfoxgg
    starfoxgg#4739
         Member Posts: 1 New User
    also affected
  • painfullylargepainfullylarge Member Posts: 174 Arc User
    Force Verify does nothing. Le Sigh.
  • kaithan1975kaithan1975 Member Posts: 947 Arc User
    painfullylarge wrote: »
    Force Verify does nothing. Le Sigh.

    LoL, of course not. It's a internal server problem.
  • jaegersonjaegerson Member Posts: 19 Arc User
    The servers cannae take it, cap'n
  • kaithan1975kaithan1975 Member Posts: 947 Arc User
    It appears the server is up.
  • parish#5017 parish
    parish#5017
         Member Posts: 127 Arc User
    The only time I don't want to join the crowd but alas I must. for 20 min plus.
    Internal Error = all on their end eh

    "Login Server Internal Error: Refresh Game Account Data Failed"
  • srbin666srbin666 Member Posts: 65 Arc User
    server UP and running :)
  • azeda1azeda1 Member Posts: 72 Arc User
    Its working for me again..
  • sylveriareldensylveriarelden Member Posts: 531 Arc User
    Was able to log into game at last. Many thanks to the team!
    It's not you- it's me. I just need my space.

    Being critical doesn't take skill. Being constructively critical- which is providing alternative solutions or suggestions to a demonstrated problem, however, does.
Sign In or Register to comment.