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Arc Launcher Technical Issue(s)...
dalthranxerago
Member Posts: 14 Arc User
Greetings Everyone.
I seem to be having problems with Arc Launcher. Particularly when attempting to download and install titles such as Star Trek Online or Neverwinter. If I click "Play Now" or "Install Now" the launcher displays "Initializing..." for a time and then "An unexpected error has occurred. Please try again later.
I have reinstalled Arc Launcher many times, I have used 'Arc Repair' several times, I've attempted to configure my router and security software to allow Arc to operate freely. Unfortunately, each attempt ends the same way as described above.
For your convenience, I am including the results of Cryptic's Recommended Network Tests. I can't see anything wrong with them but I don't know much about networking :P.
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Ben>ipconfig /release
Windows IP Configuration
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
IPv6 Address. . . . . . . . . . . : 2606:6000:d707:f400::1
IPv6 Address. . . . . . . . . . . : 2606:6000:d707:f400:d1dc:a65f:60cb:fee1
Temporary IPv6 Address. . . . . . : 2606:6000:d707:f400:14cc:45b7:140f:1b70
Link-local IPv6 Address . . . . . : fe80::d1dc:a65f:60cb:fee1%11
Default Gateway . . . . . . . . . : fe80::6a14:1ff:feac:5a41%11
Tunnel adapter isatap.natsow.rr.com:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
C:\Users\Ben>ipconfig /renew
Windows IP Configuration
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : natsow.rr.com
IPv6 Address. . . . . . . . . . . : 2606:6000:d707:f400::1
IPv6 Address. . . . . . . . . . . : 2606:6000:d707:f400:d1dc:a65f:60cb:fee1
Temporary IPv6 Address. . . . . . : 2606:6000:d707:f400:14cc:45b7:140f:1b70
Link-local IPv6 Address . . . . . : fe80::d1dc:a65f:60cb:fee1%11
IPv4 Address. . . . . . . . . . . : 192.168.0.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : fe80::6a14:1ff:feac:5a41%11
192.168.0.1
Tunnel adapter isatap.{ADE5781D-4646-4BFE-BBF8-0B79B2B04783}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
C:\Users\Ben>tracert patchserver.crypticstudios.com
Tracing route to patchserver.crypticstudios.com [208.95.184.200]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 17 ms 8 ms 9 ms 142.254.187.57
3 29 ms 19 ms 22 ms agg62.yumaaz1401h.socal.rr.com [76.167.26.9]
4 22 ms 23 ms 21 ms agg22.yumaaz1401r.socal.rr.com [72.129.49.238]
5 20 ms 15 ms 15 ms 72.129.49.182
6 18 ms 15 ms 15 ms bu-ether26.lsancarc0yw-bcr00.tbone.rr.com [66.10
9.3.230]
7 15 ms 15 ms 14 ms ae2.lsancarc0yw-bpr01.tbone.rr.com [66.109.1.41]
8 15 ms 15 ms 17 ms be-203-pe01.losangeles.ca.ibone.comcast.net [50.
248.118.177]
9 16 ms 17 ms 17 ms be-11599-cr02.losangeles.ca.ibone.comcast.net [6
8.86.84.193]
10 50 ms 50 ms 50 ms be-11523-cr01.houston.tx.ibone.comcast.net [68.8
6.87.174]
11 64 ms 64 ms 62 ms be-11423-cr02.56marietta.ga.ibone.comcast.net [6
8.86.85.21]
12 75 ms 74 ms 76 ms be-10114-cr02.ashburn.va.ibone.comcast.net [68.8
6.85.9]
13 83 ms 82 ms 82 ms be-10102-cr01.newark.nj.ibone.comcast.net [68.86
.85.162]
14 82 ms 82 ms 82 ms be-10203-cr02.newyork.ny.ibone.comcast.net [68.8
6.85.186]
15 85 ms 86 ms 86 ms be-10373-pe02.onesummer.ma.ibone.comcast.net [68
.86.86.158]
16 86 ms 86 ms 86 ms 96-87-8-114-static.hfc.comcastbusiness.net [96.8
7.8.114]
17 84 ms 83 ms 84 ms border1.ae2-bbnet2.pnap.net [63.251.128.117]
18 86 ms 84 ms 84 ms perfectworldent-8.edge1.bsn003.pnap.net [66.150.
193.86]
19 93 ms 88 ms 87 ms 198.49.243.237
20 85 ms 84 ms 83 ms patchserver.crypticstudios.com [208.95.184.200]
Trace complete.
C:\Users\Ben>
contacting nettest server..
Local IP: 24.30.178.104
Ping: 81.1 msec
Port: 80: 1150 KB/sec 36 KB/sec 1210 KB/sec 500
Port: 80: 1132 KB/sec 36 KB/sec 1191 KB/sec 500
Port: 443: 1133 KB/sec 39 KB/sec 1196 KB/sec 500
Port: 443: 1052 KB/sec 36 KB/sec 1108 KB/sec 500
Port: 7255: 1150 KB/sec 37 KB/sec 1210 KB/sec 500
Port: 7255: 1181 KB/sec 43 KB/sec 1256 KB/sec 500
Port: 7003: 1022 KB/sec 35 KB/sec 1075 KB/sec 500
Port: 7003: 1137 KB/sec 39 KB/sec 1197 KB/sec 500
Port: 7202: 1138 KB/sec 40 KB/sec 1201 KB/sec 500
Port: 7202: 1135 KB/sec 40 KB/sec 1197 KB/sec 500
Port: 7499: 1121 KB/sec 38 KB/sec 1180 KB/sec 500
Port: 7499: 1150 KB/sec 38 KB/sec 1212 KB/sec 500
Port: 80: 1126 KB/sec 39 KB/sec 1186 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>pathping patchserver.crypticstudios.com
Tracing route to patchserver.crypticstudios.com [208.95.184.200]
over a maximum of 30 hops:
0 Ben-PC.natsow.rr.com [192.168.0.2]
1 192.168.0.1
2 142.254.187.57
3 agg62.yumaaz1401h.socal.rr.com [76.167.26.9]
4 agg22.yumaaz1401r.socal.rr.com [72.129.49.238]
5 72.129.49.182
6 bu-ether26.lsancarc0yw-bcr00.tbone.rr.com [66.109.3.230]
7 ae2.lsancarc0yw-bpr01.tbone.rr.com [66.109.1.41]
8 be-203-pe01.losangeles.ca.ibone.comcast.net [50.248.118.177]
9 be-11599-cr02.losangeles.ca.ibone.comcast.net [68.86.84.193]
10 be-11523-cr01.houston.tx.ibone.comcast.net [68.86.87.174]
11 be-11423-cr02.56marietta.ga.ibone.comcast.net [68.86.85.21]
12 be-10114-cr02.ashburn.va.ibone.comcast.net [68.86.85.9]
13 be-10102-cr01.newark.nj.ibone.comcast.net [68.86.85.162]
14 be-10203-cr02.newyork.ny.ibone.comcast.net [68.86.85.186]
15 be-10373-pe02.onesummer.ma.ibone.comcast.net [68.86.86.158]
16 96-87-8-114-static.hfc.comcastbusiness.net [96.87.8.114]
17 border1.ae2-bbnet2.pnap.net [63.251.128.117]
18 perfectworldent-8.edge1.bsn003.pnap.net [66.150.193.86]
19 198.49.243.237
20 patchserver.crypticstudios.com [208.95.184.200]
Computing statistics for 500 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Ben-PC.natsow.rr.com [192.168.0.2]
0/ 100 = 0% |
1 1ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1
0/ 100 = 0% |
2 8ms 0/ 100 = 0% 0/ 100 = 0% 142.254.187.57
0/ 100 = 0% |
3 15ms 0/ 100 = 0% 0/ 100 = 0% agg62.yumaaz1401h.socal.rr.com [76
.167.26.9]
0/ 100 = 0% |
4 19ms 0/ 100 = 0% 0/ 100 = 0% agg22.yumaaz1401r.socal.rr.com [72
.129.49.238]
0/ 100 = 0% |
5 18ms 0/ 100 = 0% 0/ 100 = 0% 72.129.49.182
0/ 100 = 0% |
6 18ms 0/ 100 = 0% 0/ 100 = 0% bu-ether26.lsancarc0yw-bcr00.tbone
.rr.com [66.109.3.230]
0/ 100 = 0% |
7 17ms 0/ 100 = 0% 0/ 100 = 0% ae2.lsancarc0yw-bpr01.tbone.rr.com
[66.109.1.41]
0/ 100 = 0% |
8 15ms 0/ 100 = 0% 0/ 100 = 0% be-203-pe01.losangeles.ca.ibone.co
mcast.net [50.248.118.177]
0/ 100 = 0% |
9 16ms 0/ 100 = 0% 0/ 100 = 0% be-11599-cr02.losangeles.ca.ibone.
comcast.net [68.86.84.193]
0/ 100 = 0% |
10 50ms 0/ 100 = 0% 0/ 100 = 0% be-11523-cr01.houston.tx.ibone.com
cast.net [68.86.87.174]
0/ 100 = 0% |
11 63ms 0/ 100 = 0% 0/ 100 = 0% be-11423-cr02.56marietta.ga.ibone.
comcast.net [68.86.85.21]
0/ 100 = 0% |
12 75ms 0/ 100 = 0% 0/ 100 = 0% be-10114-cr02.ashburn.va.ibone.com
cast.net [68.86.85.9]
0/ 100 = 0% |
13 82ms 0/ 100 = 0% 0/ 100 = 0% be-10102-cr01.newark.nj.ibone.comc
ast.net [68.86.85.162]
0/ 100 = 0% |
14 82ms 0/ 100 = 0% 0/ 100 = 0% be-10203-cr02.newyork.ny.ibone.com
cast.net [68.86.85.186]
0/ 100 = 0% |
15 86ms 0/ 100 = 0% 0/ 100 = 0% be-10373-pe02.onesummer.ma.ibone.c
omcast.net [68.86.86.158]
0/ 100 = 0% |
16 86ms 0/ 100 = 0% 0/ 100 = 0% 96-87-8-114-static.hfc.comcastbusi
ness.net [96.87.8.114]
0/ 100 = 0% |
17 83ms 0/ 100 = 0% 0/ 100 = 0% border1.ae2-bbnet2.pnap.net [63.25
1.128.117]
0/ 100 = 0% |
18 82ms 0/ 100 = 0% 0/ 100 = 0% perfectworldent-8.edge1.bsn003.pna
p.net [66.150.193.86]
0/ 100 = 0% |
19 84ms 0/ 100 = 0% 0/ 100 = 0% 198.49.243.237
0/ 100 = 0% |
20 83ms 0/ 100 = 0% 0/ 100 = 0% patchserver.crypticstudios.com [20
8.95.184.200]
Trace complete.
C:\Windows\system32>
(I'm sorry for throwing all of this at you at once but I could really use some help. No matter what I do, the games will not install and I can't figure out why.
Thanks in advance
.
I seem to be having problems with Arc Launcher. Particularly when attempting to download and install titles such as Star Trek Online or Neverwinter. If I click "Play Now" or "Install Now" the launcher displays "Initializing..." for a time and then "An unexpected error has occurred. Please try again later.
I have reinstalled Arc Launcher many times, I have used 'Arc Repair' several times, I've attempted to configure my router and security software to allow Arc to operate freely. Unfortunately, each attempt ends the same way as described above.
For your convenience, I am including the results of Cryptic's Recommended Network Tests. I can't see anything wrong with them but I don't know much about networking :P.
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Ben>ipconfig /release
Windows IP Configuration
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
IPv6 Address. . . . . . . . . . . : 2606:6000:d707:f400::1
IPv6 Address. . . . . . . . . . . : 2606:6000:d707:f400:d1dc:a65f:60cb:fee1
Temporary IPv6 Address. . . . . . : 2606:6000:d707:f400:14cc:45b7:140f:1b70
Link-local IPv6 Address . . . . . : fe80::d1dc:a65f:60cb:fee1%11
Default Gateway . . . . . . . . . : fe80::6a14:1ff:feac:5a41%11
Tunnel adapter isatap.natsow.rr.com:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
C:\Users\Ben>ipconfig /renew
Windows IP Configuration
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : natsow.rr.com
IPv6 Address. . . . . . . . . . . : 2606:6000:d707:f400::1
IPv6 Address. . . . . . . . . . . : 2606:6000:d707:f400:d1dc:a65f:60cb:fee1
Temporary IPv6 Address. . . . . . : 2606:6000:d707:f400:14cc:45b7:140f:1b70
Link-local IPv6 Address . . . . . : fe80::d1dc:a65f:60cb:fee1%11
IPv4 Address. . . . . . . . . . . : 192.168.0.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : fe80::6a14:1ff:feac:5a41%11
192.168.0.1
Tunnel adapter isatap.{ADE5781D-4646-4BFE-BBF8-0B79B2B04783}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
C:\Users\Ben>tracert patchserver.crypticstudios.com
Tracing route to patchserver.crypticstudios.com [208.95.184.200]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 17 ms 8 ms 9 ms 142.254.187.57
3 29 ms 19 ms 22 ms agg62.yumaaz1401h.socal.rr.com [76.167.26.9]
4 22 ms 23 ms 21 ms agg22.yumaaz1401r.socal.rr.com [72.129.49.238]
5 20 ms 15 ms 15 ms 72.129.49.182
6 18 ms 15 ms 15 ms bu-ether26.lsancarc0yw-bcr00.tbone.rr.com [66.10
9.3.230]
7 15 ms 15 ms 14 ms ae2.lsancarc0yw-bpr01.tbone.rr.com [66.109.1.41]
8 15 ms 15 ms 17 ms be-203-pe01.losangeles.ca.ibone.comcast.net [50.
248.118.177]
9 16 ms 17 ms 17 ms be-11599-cr02.losangeles.ca.ibone.comcast.net [6
8.86.84.193]
10 50 ms 50 ms 50 ms be-11523-cr01.houston.tx.ibone.comcast.net [68.8
6.87.174]
11 64 ms 64 ms 62 ms be-11423-cr02.56marietta.ga.ibone.comcast.net [6
8.86.85.21]
12 75 ms 74 ms 76 ms be-10114-cr02.ashburn.va.ibone.comcast.net [68.8
6.85.9]
13 83 ms 82 ms 82 ms be-10102-cr01.newark.nj.ibone.comcast.net [68.86
.85.162]
14 82 ms 82 ms 82 ms be-10203-cr02.newyork.ny.ibone.comcast.net [68.8
6.85.186]
15 85 ms 86 ms 86 ms be-10373-pe02.onesummer.ma.ibone.comcast.net [68
.86.86.158]
16 86 ms 86 ms 86 ms 96-87-8-114-static.hfc.comcastbusiness.net [96.8
7.8.114]
17 84 ms 83 ms 84 ms border1.ae2-bbnet2.pnap.net [63.251.128.117]
18 86 ms 84 ms 84 ms perfectworldent-8.edge1.bsn003.pnap.net [66.150.
193.86]
19 93 ms 88 ms 87 ms 198.49.243.237
20 85 ms 84 ms 83 ms patchserver.crypticstudios.com [208.95.184.200]
Trace complete.
C:\Users\Ben>
contacting nettest server..
Local IP: 24.30.178.104
Ping: 81.1 msec
Port: 80: 1150 KB/sec 36 KB/sec 1210 KB/sec 500
Port: 80: 1132 KB/sec 36 KB/sec 1191 KB/sec 500
Port: 443: 1133 KB/sec 39 KB/sec 1196 KB/sec 500
Port: 443: 1052 KB/sec 36 KB/sec 1108 KB/sec 500
Port: 7255: 1150 KB/sec 37 KB/sec 1210 KB/sec 500
Port: 7255: 1181 KB/sec 43 KB/sec 1256 KB/sec 500
Port: 7003: 1022 KB/sec 35 KB/sec 1075 KB/sec 500
Port: 7003: 1137 KB/sec 39 KB/sec 1197 KB/sec 500
Port: 7202: 1138 KB/sec 40 KB/sec 1201 KB/sec 500
Port: 7202: 1135 KB/sec 40 KB/sec 1197 KB/sec 500
Port: 7499: 1121 KB/sec 38 KB/sec 1180 KB/sec 500
Port: 7499: 1150 KB/sec 38 KB/sec 1212 KB/sec 500
Port: 80: 1126 KB/sec 39 KB/sec 1186 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>pathping patchserver.crypticstudios.com
Tracing route to patchserver.crypticstudios.com [208.95.184.200]
over a maximum of 30 hops:
0 Ben-PC.natsow.rr.com [192.168.0.2]
1 192.168.0.1
2 142.254.187.57
3 agg62.yumaaz1401h.socal.rr.com [76.167.26.9]
4 agg22.yumaaz1401r.socal.rr.com [72.129.49.238]
5 72.129.49.182
6 bu-ether26.lsancarc0yw-bcr00.tbone.rr.com [66.109.3.230]
7 ae2.lsancarc0yw-bpr01.tbone.rr.com [66.109.1.41]
8 be-203-pe01.losangeles.ca.ibone.comcast.net [50.248.118.177]
9 be-11599-cr02.losangeles.ca.ibone.comcast.net [68.86.84.193]
10 be-11523-cr01.houston.tx.ibone.comcast.net [68.86.87.174]
11 be-11423-cr02.56marietta.ga.ibone.comcast.net [68.86.85.21]
12 be-10114-cr02.ashburn.va.ibone.comcast.net [68.86.85.9]
13 be-10102-cr01.newark.nj.ibone.comcast.net [68.86.85.162]
14 be-10203-cr02.newyork.ny.ibone.comcast.net [68.86.85.186]
15 be-10373-pe02.onesummer.ma.ibone.comcast.net [68.86.86.158]
16 96-87-8-114-static.hfc.comcastbusiness.net [96.87.8.114]
17 border1.ae2-bbnet2.pnap.net [63.251.128.117]
18 perfectworldent-8.edge1.bsn003.pnap.net [66.150.193.86]
19 198.49.243.237
20 patchserver.crypticstudios.com [208.95.184.200]
Computing statistics for 500 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Ben-PC.natsow.rr.com [192.168.0.2]
0/ 100 = 0% |
1 1ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1
0/ 100 = 0% |
2 8ms 0/ 100 = 0% 0/ 100 = 0% 142.254.187.57
0/ 100 = 0% |
3 15ms 0/ 100 = 0% 0/ 100 = 0% agg62.yumaaz1401h.socal.rr.com [76
.167.26.9]
0/ 100 = 0% |
4 19ms 0/ 100 = 0% 0/ 100 = 0% agg22.yumaaz1401r.socal.rr.com [72
.129.49.238]
0/ 100 = 0% |
5 18ms 0/ 100 = 0% 0/ 100 = 0% 72.129.49.182
0/ 100 = 0% |
6 18ms 0/ 100 = 0% 0/ 100 = 0% bu-ether26.lsancarc0yw-bcr00.tbone
.rr.com [66.109.3.230]
0/ 100 = 0% |
7 17ms 0/ 100 = 0% 0/ 100 = 0% ae2.lsancarc0yw-bpr01.tbone.rr.com
[66.109.1.41]
0/ 100 = 0% |
8 15ms 0/ 100 = 0% 0/ 100 = 0% be-203-pe01.losangeles.ca.ibone.co
mcast.net [50.248.118.177]
0/ 100 = 0% |
9 16ms 0/ 100 = 0% 0/ 100 = 0% be-11599-cr02.losangeles.ca.ibone.
comcast.net [68.86.84.193]
0/ 100 = 0% |
10 50ms 0/ 100 = 0% 0/ 100 = 0% be-11523-cr01.houston.tx.ibone.com
cast.net [68.86.87.174]
0/ 100 = 0% |
11 63ms 0/ 100 = 0% 0/ 100 = 0% be-11423-cr02.56marietta.ga.ibone.
comcast.net [68.86.85.21]
0/ 100 = 0% |
12 75ms 0/ 100 = 0% 0/ 100 = 0% be-10114-cr02.ashburn.va.ibone.com
cast.net [68.86.85.9]
0/ 100 = 0% |
13 82ms 0/ 100 = 0% 0/ 100 = 0% be-10102-cr01.newark.nj.ibone.comc
ast.net [68.86.85.162]
0/ 100 = 0% |
14 82ms 0/ 100 = 0% 0/ 100 = 0% be-10203-cr02.newyork.ny.ibone.com
cast.net [68.86.85.186]
0/ 100 = 0% |
15 86ms 0/ 100 = 0% 0/ 100 = 0% be-10373-pe02.onesummer.ma.ibone.c
omcast.net [68.86.86.158]
0/ 100 = 0% |
16 86ms 0/ 100 = 0% 0/ 100 = 0% 96-87-8-114-static.hfc.comcastbusi
ness.net [96.87.8.114]
0/ 100 = 0% |
17 83ms 0/ 100 = 0% 0/ 100 = 0% border1.ae2-bbnet2.pnap.net [63.25
1.128.117]
0/ 100 = 0% |
18 82ms 0/ 100 = 0% 0/ 100 = 0% perfectworldent-8.edge1.bsn003.pna
p.net [66.150.193.86]
0/ 100 = 0% |
19 84ms 0/ 100 = 0% 0/ 100 = 0% 198.49.243.237
0/ 100 = 0% |
20 83ms 0/ 100 = 0% 0/ 100 = 0% patchserver.crypticstudios.com [20
8.95.184.200]
Trace complete.
C:\Windows\system32>
(I'm sorry for throwing all of this at you at once but I could really use some help. No matter what I do, the games will not install and I can't figure out why.
Thanks in advance
.0
Comments