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[Season 13] Official Feedback Thread on the Queues, New UI, and PPS

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  • ltminnsltminns Member Posts: 12,572 Arc User
    There is a Cooldown Timer on the upper right just above the list of Queues. In a very dark red color and represents the Cooldown for the currently selected Queue.
    'But to be logical is not to be right', and 'nothing' on God's earth could ever 'make it' right!'
    Judge Dan Haywood
    'As l speak now, the words are forming in my head.
    l don't know.
    l really don't know what l'm about to say, except l have a feeling about it.
    That l must repeat the words that come without my knowledge.'
    Lt. Philip J. Minns
  • purplegrrrlpurplegrrrl Member Posts: 4 Arc User
    There are more issues with this new match system than just the UI, although I do hate the UI and have already mentioned it and put in my vote for rolling back to the old system, which we all know is not going to happen. But even worse than the clunky UI and loss of functionality in just being able to queue for the missions we want, there are apparently a number of bugs actually affecting queue gameplay.

    1. Being warped into a map with no warning whatsoever. Others have mentioned this, but I want to reiterate what pain it is to get no confirmation message whatsoever, not be able to confirm that you are ready to join the queue or decline if you are not, and just be warped in willy-nilly.
    2. Connectivity issues. I have been in multiple stfs since the new UI/match system was implemented where one player gets stuck in some sort of connectivity loop bug. They repeatedly "join the match" and "leave the match" or "join the team" and "leave the team" over and over and over throughout the entire mission, essentially leaving the team down one player for the whole thing. I don't know what causes this, but I have noticed that if one of my toons is queued for missions, if I log that toon out and log it back in a relatively short time (like if I'm doing some cross-toon bank biz or something), that first toon will still be queued up when I log her back in, which should not be the case. A toon should not be able to remain in a queue when it's been logged out. And I suspect that this may be related to weird connectivity bug I've been seeing.
  • skullblits#4627 skullblits Member Posts: 1,273 Arc User
    was there any attempt to gather any kind of feed back from the consoles who have had this Q system from launch?
  • daciaeternadaciaeterna Member Posts: 219 Arc User
    I waited a bit to see what fixes will be done. The ones that ware implemented until now are pretty good but there are still lots of problems.

    1. Dificulty - add 3 narow colums with checks, one for each dificulty; this way you can easy track and check/uncheck the dificulty you wanna play. And by being narrow it won't consume too much space
    2. Remember -very important - make another global check that will ask the player if they want their options remembered
    3. Fix the teaming problems - pretty often some member of a team get into the game while others are left behind
    4. Ask before warping out - ...
    5. Fix the "join the match" - "leave the match" thing - this is annoying


    Fixing this issues will make the smile return on many people faces. The new UI looks good but poor programing and lack of proper functionality ruined it. Also thanks for listening the players.
      HcmgIKI.png
    • minidariminidari Member Posts: 125 Arc User
      I waited a bit to see what fixes will be done. The ones that ware implemented until now are pretty good but there are still lots of problems.

      2. Remember -very important - make another global check that will ask the player if they want their options remembered
      3. Fix the teaming problems - pretty often some member of a team get into the game while others are left behind


      I agree, especially with the team, if we join in 3, 2 go and one does not, or vice versa

    • warpangelwarpangel Member Posts: 9,427 Arc User
      1. Dificulty - add 3 narow colums with checks, one for each dificulty; this way you can easy track and check/uncheck the dificulty you wanna play. And by being narrow it won't consume too much space
      That doesn't work, because each difficulty is it's own queue with separate stats, not just a checkbox. At least the wait time and the number of people queued has to be visible or you're queueing blind. An option to display them the old way, on separate lines, is the only way to show that all at once.
    • daciaeternadaciaeterna Member Posts: 219 Arc User
      edited May 2017
      warpangel wrote: »
      1. Dificulty - add 3 narow colums with checks, one for each dificulty; this way you can easy track and check/uncheck the dificulty you wanna play. And by being narrow it won't consume too much space
      That doesn't work, because each difficulty is it's own queue with separate stats, not just a checkbox. At least the wait time and the number of people queued has to be visible or you're queueing blind. An option to display them the old way, on separate lines, is the only way to show that all at once.

      Ohh yeah .. somehow this escaped me. Imo saparate lines should be an option for players that want it. As a dev said "more options are a good thing".
        HcmgIKI.png
      • tilartatilarta Member Posts: 1,801 Arc User
        A bit of an odd occurrence, the game said I was matched to a queue, I accepted, but nothing happened except I was removed from the queue without actually going to it.
        I had to queue again and wait for the queue to fill for a second time.

        Bees like honey, they don't like vinegar.
        Everytime someone makes a character that is an copy of an existing superhuman, Creativity is sad :'(
      • ltminnsltminns Member Posts: 12,572 Arc User
        If you will note that the Mirror Event wasn't fully converted to the new dropdown Difficulty setting. There is a line for normal and another for Advanced. Each of those lines have the dropdown.
        'But to be logical is not to be right', and 'nothing' on God's earth could ever 'make it' right!'
        Judge Dan Haywood
        'As l speak now, the words are forming in my head.
        l don't know.
        l really don't know what l'm about to say, except l have a feeling about it.
        That l must repeat the words that come without my knowledge.'
        Lt. Philip J. Minns
      • warpangelwarpangel Member Posts: 9,427 Arc User
        ltminns wrote: »
        If you will note that the Mirror Event wasn't fully converted to the new dropdown Difficulty setting. There is a line for normal and another for Advanced. Each of those lines have the dropdown.
        Initially, yes. I got a screenshot of that. But after a while they'll get merged into one line and then stay that way.

        This tells me the queues are still defined separately and the new way of showing them is some kind of always-on filter that combines them on your screen, after the fact. What we need is an option to turn that off.
      • hanover2hanover2 Member Posts: 1,053 Arc User
        edited May 2017
        I REALLY hate that I can't queue for another mission without dropping the previous queue first. Before, if something took too long to pop, I could just scroll down and add a couple more. Now you have to do any multiple queuing all at once, never piecemeal. This is a symptom of prioritizing cosmetic "newness" over functionality.
      • meimeitoomeimeitoo Member Posts: 12,594 Arc User
        Aka, "Never without my permission!" And I'm talking about the new queue system, of course, which constantly warps me out without my permission. Sometimes it has the pretence to ask you, but then warps you out already before you can even accept. DON'T DO THAT! Not only is it rude, it's also extremely incovenient, in like CCA, when you have to close all your open windows first, just because the system couldn't be arsed to ask your permission first.
        3lsZz0w.jpg
      • meimeitoomeimeitoo Member Posts: 12,594 Arc User
        Hmm, so, e-k-t-o is in the spamfilter now too?! You ppl are insane!
        3lsZz0w.jpg
      • rattler2rattler2 Member, Star Trek Online Moderator Posts: 58,710 Community Moderator
        Yea... that doesn't make sense either. Unless its some expletive in another language for real.

        But yea... Cryptic honestly does need to polish that up. I kinda miss the countdown that let us know we were going in.
        db80k0m-89201ed8-eadb-45d3-830f-bb2f0d4c0fe7.png?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJ1cm46YXBwOjdlMGQxODg5ODIyNjQzNzNhNWYwZDQxNWVhMGQyNmUwIiwiaXNzIjoidXJuOmFwcDo3ZTBkMTg4OTgyMjY0MzczYTVmMGQ0MTVlYTBkMjZlMCIsIm9iaiI6W1t7InBhdGgiOiJcL2ZcL2ExOGQ4ZWM2LTUyZjQtNDdiMS05YTI1LTVlYmZkYmJkOGM3N1wvZGI4MGswbS04OTIwMWVkOC1lYWRiLTQ1ZDMtODMwZi1iYjJmMGQ0YzBmZTcucG5nIn1dXSwiYXVkIjpbInVybjpzZXJ2aWNlOmZpbGUuZG93bmxvYWQiXX0.8G-Pg35Qi8qxiKLjAofaKRH6fmNH3qAAEI628gW0eXc
        I can't take it anymore! Could everyone just chill out for two seconds before something CRAZY happens again?!
        The nut who actually ground out many packs. The resident forum voice of reason (I HAZ FORUM REP! YAY!)
        normal text = me speaking as fellow formite
        colored text = mod mode
      • tunebreakertunebreaker Member Posts: 1,222 Arc User
      • nightkennightken Member Posts: 2,824 Arc User
        oh fifth element reference, neat.
        rattler2 wrote: »
        Yea... that doesn't make sense either. Unless its some expletive in another language for real.

        But yea... Cryptic honestly does need to polish that up. I kinda miss the countdown that let us know we were going in.

        just googled it and nope, nothing. do filters ever work right?

        if I stop posting it doesn't make you right it. just means I don't have enough rum to continue interacting with you.
      • rattler2rattler2 Member, Star Trek Online Moderator Posts: 58,710 Community Moderator
        nightken wrote: »
        just googled it and nope, nothing. do filters ever work right?

        Well... the short version of the name Perseus is censored too. They do have some odd choices in censored words.
        db80k0m-89201ed8-eadb-45d3-830f-bb2f0d4c0fe7.png?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJ1cm46YXBwOjdlMGQxODg5ODIyNjQzNzNhNWYwZDQxNWVhMGQyNmUwIiwiaXNzIjoidXJuOmFwcDo3ZTBkMTg4OTgyMjY0MzczYTVmMGQ0MTVlYTBkMjZlMCIsIm9iaiI6W1t7InBhdGgiOiJcL2ZcL2ExOGQ4ZWM2LTUyZjQtNDdiMS05YTI1LTVlYmZkYmJkOGM3N1wvZGI4MGswbS04OTIwMWVkOC1lYWRiLTQ1ZDMtODMwZi1iYjJmMGQ0YzBmZTcucG5nIn1dXSwiYXVkIjpbInVybjpzZXJ2aWNlOmZpbGUuZG93bmxvYWQiXX0.8G-Pg35Qi8qxiKLjAofaKRH6fmNH3qAAEI628gW0eXc
        I can't take it anymore! Could everyone just chill out for two seconds before something CRAZY happens again?!
        The nut who actually ground out many packs. The resident forum voice of reason (I HAZ FORUM REP! YAY!)
        normal text = me speaking as fellow formite
        colored text = mod mode
      • baddmoonrizinbaddmoonrizin Member Posts: 11,042 Community Moderator
        HUqGaiT.png

        Thread: "SENO **** GAMAT!" @meimeitoo
        GrWzQke.png
        Star Trek Online Volunteer Community Moderator and Resident She-Wolf
        Community Moderators are Unpaid Volunteers and NOT Employees of Gearbox/Cryptic
        Views and Opinions May Not Reflect the Views and Opinions of Gearbox/Cryptic
        ----> Contact Customer Support <----
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      • ussvaliant#6064 ussvaliant Member Posts: 1,006 Arc User
        I honestly find it odd that they still haven't understood how big of an abomination this new queue UI is.

        They know, but they invested DEV time and money into developing it, so despite it not working properly and being a pain in the backside to US who have to use this abomination, for those reasons we are stuck with it.

        I also expect it to take a minimum of 6 months for them to get this fully functionally and the bugs ironed out.
        maR4zDV.jpg

        Hello rubber banding my old friend, time to bounce around the battlezone again, where are all my bug reports going?, out of love with this game I am falling, As Cryptic fail to acknowledge a problem exists, Shakes an angry fist, And from Support all I'm hearing are the sounds of silence.
      • lexusk19lexusk19 Member Posts: 1,415 Arc User
        Is it just me that thinks its clumsy and more work? Cant click join que when you want, have to leave all ques to add another one in... Have to dig for other difficulties... Seems kinda clumsy and a step backwards..
        5qq2uyi63rep.jpg
      • This content has been removed.
      • dracounguisdracounguis Member Posts: 5,358 Arc User
        It's a freakin nightmare. The old one was lightyears better than the new one.
      • steaensteaen Member Posts: 646 Arc User
        Yep, seems like a step backwards in every way from the old one.
      • mustrumridcully0mustrumridcully0 Member Posts: 12,963 Arc User
        The difficulty selection has been implemented in a very bad, impractical way. Otherwise I think it's okay. I definitely find the queues I want to join much easier now.
        Star Trek Online Advancement: You start with lowbie gear, you end with Lobi gear.
      • baddmoonrizinbaddmoonrizin Member Posts: 11,042 Community Moderator
        yvD8BVX.png

        Thread: ANYONE ELSE FINDING THE NEW PVE UI CLUMSY? @lexusk19
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        Star Trek Online Volunteer Community Moderator and Resident She-Wolf
        Community Moderators are Unpaid Volunteers and NOT Employees of Gearbox/Cryptic
        Views and Opinions May Not Reflect the Views and Opinions of Gearbox/Cryptic
        ----> Contact Customer Support <----
        Moderation Problems/Issues? Please contact the Community Manager
        Terms of Service / Community Rules and Policies / FCT
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      • meimeitoomeimeitoo Member Posts: 12,594 Arc User
        hanover2 wrote: »
        Am I stupid, or is there now no way to queue for the same mission at multiple skill levels? It only seems to let me check normal, advanced or elite, and not any combination thereof.

        Yeah; rather annoying.
        It's a freakin nightmare. The old one was lightyears better than the new one.

        It's not *that* bad, really. It just needs fixing. Primarily the part where it warps you without your permission.
        3lsZz0w.jpg
      • warpangelwarpangel Member Posts: 9,427 Arc User
        meimeitoo wrote: »
        hanover2 wrote: »
        Am I stupid, or is there now no way to queue for the same mission at multiple skill levels? It only seems to let me check normal, advanced or elite, and not any combination thereof.

        Yeah; rather annoying.
        It's a freakin nightmare. The old one was lightyears better than the new one.

        It's not *that* bad, really. It just needs fixing. Primarily the part where it warps you without your permission.
        Well, they put the all category and the cooldowns back already. Still need separate-line difficulty display option and that info window that tells you when it's waiting for players to accept and when it's about to warp you so and it'll start being good again.

        At least from a design perspective. Then there's the bugs which I'm not sure if they fixed yet.
      • ltminnsltminns Member Posts: 12,572 Arc User
        edited May 2017
        The separate line difficulties are there underneath but some universal filter that they apply ends up combining them. Just look at how Mirror Incursion rolled out. At first, for me, there were two separate lines, one for Normal and one for Advanced, each with the difficulty drop-down selector. After a bit during that day, those lines ended up merging so you only saw one line with the difficulty drop-down selector
        Post edited by ltminns on
        'But to be logical is not to be right', and 'nothing' on God's earth could ever 'make it' right!'
        Judge Dan Haywood
        'As l speak now, the words are forming in my head.
        l don't know.
        l really don't know what l'm about to say, except l have a feeling about it.
        That l must repeat the words that come without my knowledge.'
        Lt. Philip J. Minns
      • hanover2hanover2 Member Posts: 1,053 Arc User
        edited May 2017
        meimeitoo wrote: »
        Aka, "Never without my permission!" And I'm talking about the new queue system, of course, which constantly warps me out without my permission. Sometimes it has the pretence to ask you, but then warps you out already before you can even accept. DON'T DO THAT! Not only is it rude, it's also extremely incovenient, in like CCA, when you have to close all your open windows first, just because the system couldn't be arsed to ask your permission first.

        I actually don't have a problem with that part. I get a little tired of queues going to "ready" status, and then cancelling because a couple chuckleheads decided not to accept. IF YOU AREN'T READY TO ROCK, DON'T QUEUE.
      • warpangelwarpangel Member Posts: 9,427 Arc User
        ltminns wrote: »
        The separate line difficulties are there underneath but some universal filter that they apply ends up combining them. Just look at hoe Mirror Incursion rolled out. At first, for me there were two separate lines, one for Normal and one for Advanced, each with the difficulty drop-down selector. After a bit during that day, those lines ended up merging so you only saw one line with the difficulty drop-down selector
        Yes, I noticed that myself, even got a screenshot of it.

        Hopefully that means it will be a simple matter to add a checkbox somewhere to turn this filter off and leave them visible as separate lines.
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