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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Frequent disconnects...

ninzombie14ninzombie14 Member Posts: 17 Arc User
in Windows and General: PC, Network, and Other Technical Issues
Anyone noticing an unusually high amount of disconnects? It's getting to the point where I cannot even connect to the account server to pick a toon... :(

Comments

  • duurduur Member Posts: 13 Arc User
    the last few days it's getting annoying....

    I have been "unlucky" with a bug that disconnected or client-crashed me during transfers/teleports a once in a while...
    but the last few days it seems to gone up to every transfer, and even just standing still and chatting with people isn't save.

    the only positive thing is... it crashes so good I don't get a error report window anymore. :/
    the bad thing I have a character that would really like the event ship.... :/

    I've checked all my systems drivers, the network gear, cables, rebooted it in all kind of different orders. :/



  • feenixdaystarfeenixdaystar Member Posts: 6 Arc User
    Over the last few weeks i have been getting kicked from queues and getting D/cd every time i join a lukari PVE queue
  • admiralsvak2admiralsvak2 Member Posts: 25 Arc User
    Yeah it keeps crashing on me too and I would really like to finish this mission for my Romulan character!
    my_sto_forum_banner__ps4__by_sailortrekkie92-dcixv4x.png

    http://sailortrekkie92.deviantart.com/
  • camripcamrip Member Posts: 13 Arc User
    Frequent disconnects are still happening over the last 4 days for me. Its making getting the event ship harder, but it is manageable. The disconnects are still getting frequent with rubber banding issues as well. Hope there is a fix for it soon. :(
  • salvation4salvation4 Member Posts: 1,167 Arc User
    Yeah its back with a bang..A galore of DC's..Its like lets go to the bar, get there and boom, your back where you were first.. and so is everything around..SNR's are also cropping up a bit too many times in the last 3-4 days..
    Adrian-Uss Sovereign NCC-73811 (LVL 65 FED ENG) UR/E MKXV Fleet Intel Assault Cruiser (April 2012) (Main)
    Adu-Uss Firefox NCC-93425-F (LVL 65 FED AoY ENG) UR/VR MKXV Fleet Intel Assault Cruiser (July 2016)
    Jean-Uss Seratoga Ravenna (LVL 60 FED Delta ENG) UC/R MKVI Bajoran Escort (April 2018)
    Dubsa-RRW Mnaudh (LVL 50 FED allied ROM Delta ENG) Warbird (May 2018)
    Marop-IKS Orunthi (LVL 50 KNG Delta ENG) BoP (May 2018)
    Kanak'lan-TRIBBLE (LVL 65 DOM Gamma ENG) TRIBBLE (June 2018)
  • scotsladscotslad Member Posts: 28 Arc User
    I'm the same, major rubber banding, random disconnects, maps not loading, not being able to beam up or start anything. I have done a trace and packet loss trace.
    |
    |

    | WinMTR statistics |

    | Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

    |
    |
    |
    |
    |
    |
    |
    |

    |cpc3-broo8-2-0-gw.14-2.cable.virginm.net - 2 | 3896 | 3851 | 2 | 21 | 785 | 29 |

    |renf-core-2a-xe-012-0.network.virginmedia.net - 8 | 3153 | 2923 | 2 | 6 | 39 | 8 |

    | No response from host - 100 | 815 | 0 | 0 | 0 | 0 | 0 |

    | No response from host - 100 | 815 | 0 | 0 | 0 | 0 | 0 |

    | No response from host - 100 | 815 | 0 | 0 | 0 | 0 | 0 |

    | No response from host - 100 | 815 | 0 | 0 | 0 | 0 | 0 |

    | nrth-ic-1-ae1-0.network.virginmedia.net - 61 | 1185 | 463 | 10 | 17 | 75 | 16 |

    | m674-mp2.cvx1-b.lis.dial.ntli.net - 35 | 1701 | 1107 | 0 | 18 | 60 | 28 |

    | 213.46.174.46 - 77 | 1005 | 237 | 0 | 18 | 32 | 15 |

    | be2871.ccr42.lon13.atlas.cogentco.com - 80 | 972 | 197 | 0 | 17 | 23 | 16 |

    | be2983.ccr22.bos01.atlas.cogentco.com - 97 | 836 | 26 | 0 | 86 | 89 | 88 |

    |te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.com - 95 | 856 | 51 | 0 | 86 | 90 | 85 |

    | 38.111.40.114 - 95 | 849 | 43 | 0 | 87 | 100 | 87 |

    | 198.49.243.252 - 92 | 876 | 77 | 0 | 87 | 109 | 85 |

    | 208.95.186.37 - 1 | 4046 | 4039 | 82 | 86 | 117 | 87 |

    |________________________________________________|______|______|______|______|______|______|

    WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

    The value after the ip address is the amount of data lost in a percentage, after doing a whois 198.49.243.252 is cryptic with 92% packet loss. The problem isn't the game server but just before that, the whois for the ip comes back with something interesting, the naming.

    Source: whois.arin.netIP
    Address: 198.49.243.252
    Name: CRYPTIC-NET-PWNAGE-US02
    Handle: NET-198-49-243-0-1
    Registration Date: 9/4/13
    Range: 198.49.243.0-198.49.243.255
    Org: CRYPTIC STUDIOS, INC.
    Org Handle: CRYPT-4
    Address: 980 UNIVERSITY AVE
    City: LOS GATOS
    State/Province: CA
    Postal Code: 95032
    Country: UNITED STATES
    Name Servers:

    Anyway, there is what looks like a bottleneck and it's between washington 38.111.40.114 and cryptic 198.49.243.252. Either way, the flow into the servers can't cope with the data.

    I am not a complete idiot, just part of me is missing! I have Aspergers (Autistic Spectrum Disorder), I stick to the rules, if I see a glitch, I report it, if I see abuse I report it. This is me, this is how I am and cannot deviate from it to keep others happy. My characters Scott@tallon2k , Dillel@tallon2k ,Selu@tallon2k
    My personal site scotslad.webs.com
  • organicmanfredorganicmanfred Member Posts: 3,236 Arc User
    I still experience frequent disconnects since the end of july 2016. In half an hour about 3-4 times.

    It is frustrating especially while using the Exchange, store or tailoring Boffs and ships.
  • admiralsvak2admiralsvak2 Member Posts: 25 Arc User
    edited February 2017
    Yeah it still keeps crashing on me whenever I do the ground part in Of Signs and Portents, I thought Cryptic fixed that in their last patch!
    my_sto_forum_banner__ps4__by_sailortrekkie92-dcixv4x.png

    http://sailortrekkie92.deviantart.com/
  • drolkrad1drolkrad1 Member Posts: 18 Arc User
    Getting constant disconnects today 2/5 not good for mining.6 times in an hour.I tried connecting directly with .exe file and Cryptic.
  • rooster241rooster241 Member Posts: 90 Arc User
    yes numerous dc's constantly
  • thecrusher#6644 thecrusher
    thecrusher#6644
         Member Posts: 41 Arc User
    Yes indeed.

    These issues are related to some issues the Server Team needs to address, and are NOT a Developer issue.

    The Following POST is a sort of ALL in one to get the Server Team started on tracking these kinds of problems that are effecting all players; including myself:

    arcgames.com/en/forums/startrekonline#/discussion/1228674/for-server-team-suggest-completely-separating-toredo-and-standard-ip-protocol-tkt-170220-001259?sso=eyJ1bmlxdWVpZCI6IjExNjQxNDA0OCIsIm5hbWUiOiJ0aGVjcnVzaGVyIzY2NDQiLCJlbWFpbCI6InN0by50aGVjcnVzaGVyQGhhbGJhaWxtYW4uY29tIiwicGhvdG91cmwiOiJodHRwOlwvXC9pbWFnZXMtY2RuLnBlcmZlY3R3b3JsZC5jb21cL2FyY1wvZmRcLzFkXC9mZDFkNDQzYjFhNjg1YjliYWNhODk4YjNkM2EwMWExZjE0NzgxOTA5NzQuanBnIiwicm9sZXMiOiJNZW1iZXIiLCJjbGllbnRfaWQiOiIxNDQzOTY4OTgxIn0%3D+8f02194f6cdb89b6cf27d2ccdbd4cf8ca49d4a05+1487959348+hmacsha1

    Pass it on, so that we may all see that these issues are resolved by the Server Team for EVERYONE's benefit. :D

    Also, Kudos to Scotslad who was completely right when pointed out the following, and offers yet more information that is invaluable to the Server Team;
    'm the same, major rubber banding, random disconnects, maps not loading, not being able to beam up or start anything. I have done a trace and packet loss trace.
    |
    |

    | WinMTR statistics |

    | Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

    |
    |
    |
    |
    |
    |
    |
    |

    |cpc3-broo8-2-0-gw.14-2.cable.virginm.net - 2 | 3896 | 3851 | 2 | 21 | 785 | 29 |

    |renf-core-2a-xe-012-0.network.virginmedia.net - 8 | 3153 | 2923 | 2 | 6 | 39 | 8 |

    | No response from host - 100 | 815 | 0 | 0 | 0 | 0 | 0 |

    | No response from host - 100 | 815 | 0 | 0 | 0 | 0 | 0 |

    | No response from host - 100 | 815 | 0 | 0 | 0 | 0 | 0 |

    | No response from host - 100 | 815 | 0 | 0 | 0 | 0 | 0 |

    | nrth-ic-1-ae1-0.network.virginmedia.net - 61 | 1185 | 463 | 10 | 17 | 75 | 16 |

    | m674-mp2.cvx1-b.lis.dial.ntli.net - 35 | 1701 | 1107 | 0 | 18 | 60 | 28 |

    | 213.46.174.46 - 77 | 1005 | 237 | 0 | 18 | 32 | 15 |

    | be2871.ccr42.lon13.atlas.cogentco.com - 80 | 972 | 197 | 0 | 17 | 23 | 16 |

    | be2983.ccr22.bos01.atlas.cogentco.com - 97 | 836 | 26 | 0 | 86 | 89 | 88 |

    |te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.com - 95 | 856 | 51 | 0 | 86 | 90 | 85 |

    | 38.111.40.114 - 95 | 849 | 43 | 0 | 87 | 100 | 87 |

    | 198.49.243.252 - 92 | 876 | 77 | 0 | 87 | 109 | 85 |

    | 208.95.186.37 - 1 | 4046 | 4039 | 82 | 86 | 117 | 87 |

    |________________________________________________|______|______|______|______|______|______|

    WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

    The value after the ip address is the amount of data lost in a percentage, after doing a whois 198.49.243.252 is cryptic with 92% packet loss. The problem isn't the game server but just before that, the whois for the ip comes back with something interesting, the naming.

    Source: whois.arin.netIP
    Address: 198.49.243.252
    Name: CRYPTIC-NET-PWNAGE-US02
    Handle: NET-198-49-243-0-1
    Registration Date: 9/4/13
    Range: 198.49.243.0-198.49.243.255
    Org: CRYPTIC STUDIOS, INC.
    Org Handle: CRYPT-4
    Address: 980 UNIVERSITY AVE
    City: LOS GATOS
    State/Province: CA
    Postal Code: 95032
    Country: UNITED STATES
    Name Servers:

    Anyway, there is what looks like a bottleneck and it's between washington 38.111.40.114 and cryptic 198.49.243.252. Either way, the flow into the servers can't cope with the data.
    Regards,

    - Lifetime Gamer
  • oldravenman3025oldravenman3025 Member Posts: 1,892 Arc User
    ninzombie14 wrote: »
    Anyone noticing an unusually high amount of disconnects? It's getting to the point where I cannot even connect to the account server to pick a toon... :(


    Over the last four days. Usually ten to twenty minutes after logging in/re-logging I get a SNR, the booted from the game.


    I figured it was my ISP, since Time-Warner sold out to another company and servers were being updated and new fiber-optic cable was being laid in many areas. They've been having spotty service reliability on the East Coast as a result.; But I'm not sure what the real deal is.

    It's just getting seriously annoying. To the point where I'm losing the urge to play at all.
  • kirk2811kirk2811 Member Posts: 85 Arc User
    I have login timeouts problems since the beginning of the anniversary event. Can't even log in between 8:30 am to 9 pm pacific time. I only get login timeouts. I can only play now between 10:30 pm to 6:30 am pacific. My internet connection is fine, I'm getting tired of this, any ideas why is this happening?
  • voyager50voyager50 Member Posts: 2 Arc User
    thecrusher#6644 wrote: »
    Yes indeed.

    These issues are related to some issues the Server Team needs to address, and are NOT a Developer issue.

    The Following POST is a sort of ALL in one to get the Server Team started on tracking these kinds of problems that are effecting all players; including myself:

    arcgames.com/en/forums/startrekonline#/discussion/1228674/for-server-team-suggest-completely-separating-toredo-and-standard-ip-protocol-tkt-170220-001259?sso=eyJ1bmlxdWVpZCI6IjExNjQxNDA0OCIsIm5hbWUiOiJ0aGVjcnVzaGVyIzY2NDQiLCJlbWFpbCI6InN0by50aGVjcnVzaGVyQGhhbGJhaWxtYW4uY29tIiwicGhvdG91cmwiOiJodHRwOlwvXC9pbWFnZXMtY2RuLnBlcmZlY3R3b3JsZC5jb21cL2FyY1wvZmRcLzFkXC9mZDFkNDQzYjFhNjg1YjliYWNhODk4YjNkM2EwMWExZjE0NzgxOTA5NzQuanBnIiwicm9sZXMiOiJNZW1iZXIiLCJjbGllbnRfaWQiOiIxNDQzOTY4OTgxIn0%3D+8f02194f6cdb89b6cf27d2ccdbd4cf8ca49d4a05+1487959348+hmacsha1

    Pass it on, so that we may all see that these issues are resolved by the Server Team for EVERYONE's benefit. :D

    Also, Kudos to Scotslad who was completely right when pointed out the following, and offers yet more information that is invaluable to the Server Team;
    'm the same, major rubber banding, random disconnects, maps not loading, not being able to beam up or start anything. I have done a trace and packet loss trace.
    |
    |

    | WinMTR statistics |

    | Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

    |
    |
    |
    |
    |
    |
    |
    |

    |cpc3-broo8-2-0-gw.14-2.cable.virginm.net - 2 | 3896 | 3851 | 2 | 21 | 785 | 29 |

    |renf-core-2a-xe-012-0.network.virginmedia.net - 8 | 3153 | 2923 | 2 | 6 | 39 | 8 |

    | No response from host - 100 | 815 | 0 | 0 | 0 | 0 | 0 |

    | No response from host - 100 | 815 | 0 | 0 | 0 | 0 | 0 |

    | No response from host - 100 | 815 | 0 | 0 | 0 | 0 | 0 |

    | No response from host - 100 | 815 | 0 | 0 | 0 | 0 | 0 |

    | nrth-ic-1-ae1-0.network.virginmedia.net - 61 | 1185 | 463 | 10 | 17 | 75 | 16 |

    | m674-mp2.cvx1-b.lis.dial.ntli.net - 35 | 1701 | 1107 | 0 | 18 | 60 | 28 |

    | 213.46.174.46 - 77 | 1005 | 237 | 0 | 18 | 32 | 15 |

    | be2871.ccr42.lon13.atlas.cogentco.com - 80 | 972 | 197 | 0 | 17 | 23 | 16 |

    | be2983.ccr22.bos01.atlas.cogentco.com - 97 | 836 | 26 | 0 | 86 | 89 | 88 |

    |te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.com - 95 | 856 | 51 | 0 | 86 | 90 | 85 |

    | 38.111.40.114 - 95 | 849 | 43 | 0 | 87 | 100 | 87 |

    | 198.49.243.252 - 92 | 876 | 77 | 0 | 87 | 109 | 85 |

    | 208.95.186.37 - 1 | 4046 | 4039 | 82 | 86 | 117 | 87 |

    |________________________________________________|______|______|______|______|______|______|

    WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

    The value after the ip address is the amount of data lost in a percentage, after doing a whois 198.49.243.252 is cryptic with 92% packet loss. The problem isn't the game server but just before that, the whois for the ip comes back with something interesting, the naming.

    Source: whois.arin.netIP
    Address: 198.49.243.252
    Name: CRYPTIC-NET-PWNAGE-US02
    Handle: NET-198-49-243-0-1
    Registration Date: 9/4/13
    Range: 198.49.243.0-198.49.243.255
    Org: CRYPTIC STUDIOS, INC.
    Org Handle: CRYPT-4
    Address: 980 UNIVERSITY AVE
    City: LOS GATOS
    State/Province: CA
    Postal Code: 95032
    Country: UNITED STATES
    Name Servers:

    Anyway, there is what looks like a bottleneck and it's between washington 38.111.40.114 and cryptic 198.49.243.252. Either way, the flow into the servers can't cope with the data
  • borgus1122borgus1122 Member Posts: 243 Arc User
    Yeah, I started to play STO again after I've been away for bout 1/2 year or more. But I have strange disconnections (it seems like every hour). I can Log in normally then, after I get disconnected. It can be annoying, specialy if you are in the middle of tme mission. But in my case, it realy seems like I'm disconnected every hour of playing. And I don't have connection problem, if I can watch TV for hours via internet. So it must be game server problem or something like that.
  • bluejacket2bluejacket2 Member Posts: 21 Arc User
    I am getting constant disconnects in the Arena of Sompek event. And I know it ain't my internet speed. My system is pretty damn fast.
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