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constant disconnects

odoetalodoetal Member Posts: 38 Arc User
i (as well as a few others i know in game) are haveing massive disconnect issues in game
most recently i have been kicked from the game no less than 30 times in an attempt to work to claim the crystaline radiation projector (which is not an account wide reclaim so the ONLY way to claim it is to run it across every single alt on my account )
i have force verified/ ran compatability tests cleaned my web history cleaned everything digital can someone please look int the issue or make it an account wide unlock (just the item not the dil reward or marks )
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Comments

  • skullblits#4627 skullblits Member Posts: 1,273 Arc User
    I was just about to post the same thing. I'm getting server not responding. and redirectin when I try to log in. I'm on Ps4

    my download is 48.0 maps

    upload is 4.4 maps.

    doing the even is almost impossible
  • spiritwalker1969spiritwalker1969 Member Posts: 406 Arc User
    edited November 2016
    Having similar issues, whenever I try to change character the selection screen doesn't load properly - the list appears but no crew graphics etc. After a few minutes it disconnects from login server. Have checked router, cleared cache, rebooted router, cleaned pc, virus scan, defrag etc ... everything I can think of my end apart from opening the case and vacuuming it. Has to either be a network or login server issue.

    Judging by previous post this is an all platform issue.

    EDIT - server issue? when I posted comment then returned to ARC home none of the news articles appeared properly and the images all had the broken link symbol showing.
  • slinkiisuslinkiisu Member Posts: 17 Arc User
    I'm having the same problem, it's not just STO as well. The connection failures extend to all cryptic games. It seemed to clear up 20 minutes ago, but CO still constantly SNRs
  • shadowwraith#9264 shadowwraith Member Posts: 379 Arc User
    having the same issue on ps4, constant SNR's, rubberbanding and disconnects for the past hour, internet is functioning perfectly getting 44.4Mb down and 2.2Mb up
    • Draal - FED, Saurian, LV60 - TAC
    • Mirak - FED 23c, Vulkan, LV60 - TAC
    • Ascaran Bloodclaw - KDF, Gorn, Lv18 - TAC
    • Melchiah - KDF, Gorn, LV60 - TAC
    • Ne'roon - KDF,Lethian, L60, TAC
    • Turel - ROM-KDF, Reman, 30, TAC
    • Elric - ROM-Fed, Romulan, L60, TAC
    • Richtor Belmont - FED 23c, Human,LV20, SCI
    • G'Kar - KDF, Gorn, L10

    USS Sharlin NCC79713 B (part of sheridans access code) - T6, Hestia Class Advanced Escort
    USS Babylon IV - T6 Krenim Science Vessel
    USS Brakiri - T6 Elachi Escort
    270?cb=20061004071055
    "I am Grey. I stand between the candle and the star."
    "We are Grey. We stand between the darkness and the light."

    – Grey Council greeting
  • skullblits#4627 skullblits Member Posts: 1,273 Arc User
    edited November 2016
    can't even get on now. it doesn't load

    it's loading. but it's going soo slow. 20 minutes it's took
  • pudster62#4886 pudster62 Member Posts: 3 Arc User
    What the hell is wrong with this game!? I am fed up with always being disconnected!!! If its not that, then little red message at the top of my tv saying SERVER NOT RESPONDING!!! WTF!!! Seeing the threads on here almost saying the same thing and nothings getting done! Then ARC-GAMES, why bother putting this game onto the xbox one if you have TRIBBLE servers that can't handle the extar load. Oh and I know this is a different issue, but your mission "shadow play" on the federation sucks!!! A Romulan warbird that tractors your ship only to blast the hell out of it is cheating and BS!!!
  • spiritwalker1969spiritwalker1969 Member Posts: 406 Arc User
    edited November 2016
    What the hell is wrong with this game!? I am fed up with always being disconnected!!! If its not that, then little red message at the top of my tv saying SERVER NOT RESPONDING!!! WTF!!! Seeing the threads on here almost saying the same thing and nothings getting done! Then ARC-GAMES, why bother putting this game onto the xbox one if you have **** servers that can't handle the extar load. Oh and I know this is a different issue, but your mission "shadow play" on the federation sucks!!! A Romulan warbird that tractors your ship only to blast the hell out of it is cheating and BS!!!

    I understand you are not happy with the SNR/disconnects but try to keep an open mind, they may not be Cryptics fault - it could be a DDoS attack, ISP issues anywhere between you and the server where auto-rerouting isn't kicking in. Also remember it is the weekend and any staff that are there may prefer to investigate the issue rather than post to the forum that they are doing so or may not be able to post.

    Edit:- I have submitted a support ticket which highlights the issue but the way the ticket system works you have to choose the platform. So perhaps if some of the console players can also submit tickets, the issue can be moved forward. To submit a ticket click the info icon top right, then choose support from the drop down.




  • shadowwraith#9264 shadowwraith Member Posts: 379 Arc User
    What the hell is wrong with this game!? I am fed up with always being disconnected!!! If its not that, then little red message at the top of my tv saying SERVER NOT RESPONDING!!! WTF!!! Seeing the threads on here almost saying the same thing and nothings getting done! Then ARC-GAMES, why bother putting this game onto the xbox one if you have **** servers that can't handle the extar load. Oh and I know this is a different issue, but your mission "shadow play" on the federation sucks!!! A Romulan warbird that tractors your ship only to blast the hell out of it is cheating and BS!!!

    I understand you are not happy with the SNR/disconnects but try to keep an open mind, they may not be Cryptics fault - it could be a DDoS attack, ISP issues anywhere between you and the server where auto-rerouting isn't kicking in. Also remember it is the weekend and any staff that are there may prefer to investigate the issue rather than post to the forum that they are doing so or may not be able to post.

    Edit:- I have submitted a support ticket which highlights the issue but the way the ticket system works you have to choose the platform. So perhaps if some of the console players can also submit tickets, the issue can be moved forward. To submit a ticket click the info icon top right, then choose support from the drop down.




    what did you select as the category?, i put in a ticket but the closest category was gameplay questions as there is nothing for network issues.
    • Draal - FED, Saurian, LV60 - TAC
    • Mirak - FED 23c, Vulkan, LV60 - TAC
    • Ascaran Bloodclaw - KDF, Gorn, Lv18 - TAC
    • Melchiah - KDF, Gorn, LV60 - TAC
    • Ne'roon - KDF,Lethian, L60, TAC
    • Turel - ROM-KDF, Reman, 30, TAC
    • Elric - ROM-Fed, Romulan, L60, TAC
    • Richtor Belmont - FED 23c, Human,LV20, SCI
    • G'Kar - KDF, Gorn, L10

    USS Sharlin NCC79713 B (part of sheridans access code) - T6, Hestia Class Advanced Escort
    USS Babylon IV - T6 Krenim Science Vessel
    USS Brakiri - T6 Elachi Escort
    270?cb=20061004071055
    "I am Grey. I stand between the candle and the star."
    "We are Grey. We stand between the darkness and the light."

    – Grey Council greeting
  • spiritwalker1969spiritwalker1969 Member Posts: 406 Arc User
    What the hell is wrong with this game!? I am fed up with always being disconnected!!! If its not that, then little red message at the top of my tv saying SERVER NOT RESPONDING!!! WTF!!! Seeing the threads on here almost saying the same thing and nothings getting done! Then ARC-GAMES, why bother putting this game onto the xbox one if you have **** servers that can't handle the extar load. Oh and I know this is a different issue, but your mission "shadow play" on the federation sucks!!! A Romulan warbird that tractors your ship only to blast the hell out of it is cheating and BS!!!

    I understand you are not happy with the SNR/disconnects but try to keep an open mind, they may not be Cryptics fault - it could be a DDoS attack, ISP issues anywhere between you and the server where auto-rerouting isn't kicking in. Also remember it is the weekend and any staff that are there may prefer to investigate the issue rather than post to the forum that they are doing so or may not be able to post.

    Edit:- I have submitted a support ticket which highlights the issue but the way the ticket system works you have to choose the platform. So perhaps if some of the console players can also submit tickets, the issue can be moved forward. To submit a ticket click the info icon top right, then choose support from the drop down.




    what did you select as the category?, i put in a ticket but the closest category was gameplay questions as there is nothing for network issues.

    Under tech issues there is a connection/patching issues category.

    It is getting worse, I can get in but SNR's up to almost 2 minutes. Took 4 attempts to get a single Crystalline Catastrophe event run to launch and then I got disconnected with timer on 1 sec to go, on login got booted from team and message that I couldn't join queues from this map - was in Beta quadrant sector space. Managed to get a run done but same old story, disconnect at character change and currently on 5th attempt to get back in.

  • steven74205steven74205 Member Posts: 56 Arc User
    Having a similar issue. It started at about 9:30pm GMT on Saturday 12 November 2016. Abandoned it at about 10:20pm last night. Tried it again this morning, and I'm having SNRs, disconnects and rubber-banding across the board. I've raised ticket #4,165,926.
  • spiritwalker1969spiritwalker1969 Member Posts: 406 Arc User
    UPDATE - still having issues, have exchanged messages with support and supplied a tracert.

  • aidy1972ukaidy1972uk Member Posts: 119 Arc User
    edited November 2016
    Can also confirm issues, started in game, managed two CE run with no issues then got disconnected, on relog constant SNR messages. Exited game now having launchpad issues. As typing here game has finally started loading. Will report back if further problems.

    Hanging during load, stuck in CE map where I was last disconnected with SNR. There's another player in map apparently stuck with me.... As typing, booted again!

    On a side note, removing the SNR text from loading doesn't actually make it go away, just makes the less informed think there's a loading issue with the game. Maybe this is tactics to make people go away and scan game files....?
  • spiritwalker1969spiritwalker1969 Member Posts: 406 Arc User
    Just out of interest where are people having these issues located ... I am in UK. (Virgin 200mbs cable connection)

    Wondering if this is a transatlantic connection issue.
  • aidy1972ukaidy1972uk Member Posts: 119 Arc User
    Just out of interest where are people having these issues located ... I am in UK. (Virgin 200mbs cable connection)

    Wondering if this is a transatlantic connection issue.

    I'm on same as you. Have been having issues of late (mostly weekends) but everything seems "Normal" for VM today.
  • lilgoth89lilgoth89 Member Posts: 8 Arc User
    also having massive connection issues today, managed to get the first character done, then completely unable to login

    Also running on a Virgin Media UK connection
  • aidy1972ukaidy1972uk Member Posts: 119 Arc User
    edited November 2016
    I've just run the tests advised to do on top of the network issues forum, the "Read this first" one.

    Also did the release IP command, all of which can be found here

    Now I did change proxies for patch and gameplay but have since changed them back, after doing the Sporadic ISP Issue Fix, I launched STO again (I do it via Arc) and it did a patch of around 4.3gig. Will have another go now and see if any issues have gone away.

    Edit: That's a big no. Worth a try anyway.

    Just ran a test on VM website and getting the "we're trying to sort it out for you" message. Every weekend their service goes to TRIBBLE! And yet they're increasing prices yet again, think this is third time this year!
  • spiritwalker1969spiritwalker1969 Member Posts: 406 Arc User
    edited November 2016
    All I have is the standard VM webmail issues message on status.

    I tried all the restart/release/clear cache/clear temp, do the hokey cokey and pray to the ancient gods stuff last night .... might have to consider sacrificing one of the students living next door if things don't improve soon.

    At least virgin tech support are better than our previous ISP (a BT affiliate with internal security issues of late) who advised that I needed to upgrade to Windows Vista to run their settings cd - I was on win7 at the time!!! All I wanted was to check what the default password on the router was as the engineer who "installed" the service in our new house hadn't bothered to check the connection was working and had left the routers internal settings tied to our old phone number etc.
  • skullblits#4627 skullblits Member Posts: 1,273 Arc User
    I'm Vm as well. it's definitely not us. played other online game just fine.
  • shadowwraith#9264 shadowwraith Member Posts: 379 Arc User
    I'm also on VM
    • Draal - FED, Saurian, LV60 - TAC
    • Mirak - FED 23c, Vulkan, LV60 - TAC
    • Ascaran Bloodclaw - KDF, Gorn, Lv18 - TAC
    • Melchiah - KDF, Gorn, LV60 - TAC
    • Ne'roon - KDF,Lethian, L60, TAC
    • Turel - ROM-KDF, Reman, 30, TAC
    • Elric - ROM-Fed, Romulan, L60, TAC
    • Richtor Belmont - FED 23c, Human,LV20, SCI
    • G'Kar - KDF, Gorn, L10

    USS Sharlin NCC79713 B (part of sheridans access code) - T6, Hestia Class Advanced Escort
    USS Babylon IV - T6 Krenim Science Vessel
    USS Brakiri - T6 Elachi Escort
    270?cb=20061004071055
    "I am Grey. I stand between the candle and the star."
    "We are Grey. We stand between the darkness and the light."

    – Grey Council greeting
  • hugin1205hugin1205 Member Posts: 489 Arc User
    can't even get on now. it doesn't load

    it's loading. but it's going soo slow. 20 minutes it's took

    same here.

    Loading with or without arc - mostly doesn't even start the part where it's patching or loading tribble/holodeck.

    When it does, selecting a tcharacter doesn't load that one or give the Option of hitting "Play" (which is greyed out.

    Yesterday evening I managed to log on - only to be greated by a "Server not responding" and a Counter that went to about 60 before I was disconected.

    I couldn'T do my Crystal runs today - shame as I really saw this as an opportunity to grind out marks as well (for the PvEs that give fewer marks).

    18 characters
    KDF: 2 tacs, 2 engs, 3 scis
    KDF Roms: 3 tacs, 1 eng, 1 scis
    FED: 2 tacs, 1 eng, 2 scis
    TOS: 1 tac
    all on T5 rep (up to temporal)
    all have mastered Intel tree (and some more specs Points)
    highest DPS: 60.982
  • devilment666devilment666 Member Posts: 112 Arc User
    Virgin Media, Tyneside.

    Common theme appears to be VM. I'm guessing there are issues with their US routing. I've had trouble accessing some US websites as well.
  • murkalael#7691 murkalael Member Posts: 184 Arc User
    Yesterday I had on dcs, but randomly when I tried to get in CCA my ship moved on its own, no response at all on commands, and when the event finish and I left map, all came back to normal.
    IInLzhi.gif
  • spiritwalker1969spiritwalker1969 Member Posts: 406 Arc User
    Virgin Media, Tyneside.

    Common theme appears to be VM. I'm guessing there are issues with their US routing. I've had trouble accessing some US websites as well.

    Although that said I have seen some other posters who are in continental Europe complaining past few days, so is possible it could be stateside node where the transatlantic traffic is distributed to the network infrastructure. But the VM connection is too frequent for pure coincidence ... unless all UK Star Trek fans choose VM as their preferred ISP - that would be a wierd demographic :smile:

  • spiritwalker1969spiritwalker1969 Member Posts: 406 Arc User
    hugin1205 wrote: »
    can't even get on now. it doesn't load

    it's loading. but it's going soo slow. 20 minutes it's took

    same here.

    Loading with or without arc - mostly doesn't even start the part where it's patching or loading tribble/holodeck.

    When it does, selecting a tcharacter doesn't load that one or give the Option of hitting "Play" (which is greyed out.

    Yesterday evening I managed to log on - only to be greated by a "Server not responding" and a Counter that went to about 60 before I was disconected.

    I couldn'T do my Crystal runs today - shame as I really saw this as an opportunity to grind out marks as well (for the PvEs that give fewer marks).
    I'm getting about 15-20 minutes between SNR's just now, so just enough to transfer dil and clear the vendor trash out of the bank. But it's slow going ... only halfway through when I should have finished. Will have to leave it for a while, Brazilian GP takes precedence for the afternoon :smile:

    I took 7 hours to run 13 characters through the CC event last night .... wouldn't normally mind missing a run during an event but since both my fed and kdf fleet have more inactive/can't be bothered members than active ones I need that dil to get T3 at most holdings and the vendor trash to boost my EC. Plus I was hoping to get the event done in 14 days to grab the max bonus event rewards to boost funds further.

  • zhgsandzhgsand Member Posts: 1 Arc User
    Just out of interest where are people having these issues located ... I am in UK. (Virgin 200mbs cable connection)

    Wondering if this is a transatlantic connection issue.

    I'm on Virgin too, getting lots of server not responding messages. Running game on 6 core athlon and 4 gig 970 card, was running fine until yesterday :-/

  • isthisscienceisthisscience Member Posts: 863 Arc User
    I'm UK and on Virgin too. Frequent disconnects but connection otherwise seems okay.
  • shadowwraith#9264 shadowwraith Member Posts: 379 Arc User
    Looks like it might be a shard problem, there's a message on the start screen stating that there is no shards available
    • Draal - FED, Saurian, LV60 - TAC
    • Mirak - FED 23c, Vulkan, LV60 - TAC
    • Ascaran Bloodclaw - KDF, Gorn, Lv18 - TAC
    • Melchiah - KDF, Gorn, LV60 - TAC
    • Ne'roon - KDF,Lethian, L60, TAC
    • Turel - ROM-KDF, Reman, 30, TAC
    • Elric - ROM-Fed, Romulan, L60, TAC
    • Richtor Belmont - FED 23c, Human,LV20, SCI
    • G'Kar - KDF, Gorn, L10

    USS Sharlin NCC79713 B (part of sheridans access code) - T6, Hestia Class Advanced Escort
    USS Babylon IV - T6 Krenim Science Vessel
    USS Brakiri - T6 Elachi Escort
    270?cb=20061004071055
    "I am Grey. I stand between the candle and the star."
    "We are Grey. We stand between the darkness and the light."

    – Grey Council greeting
  • angel1#5181 angel1 Member Posts: 1 Arc User
    Your web site dont seem to have a forum for PS4, so i am having to post this on the pc one.

    For 7+ hours ive been trying to play the game. When i get in the game it keeps saying SERVER NOT RESPONDING then kicks me out.
    Then i try again to load, and it comes up with RELOADING THE MAPPING.
    The it comes up with, SERVER TIMED OUT or RETRY AGAIN LATER.

    This is getting VERY ANNOYING.
    Im guessing you have been adding parts of the big program for the fleet starbase, so when you add the last parts the game wont be down for a long maintenance.
    Which has caused some glitches, but the problem we are getting must be something else.
    I am in a group chat and they are able to play, others have joined the chat to see if others are having problems.

    And you cant put it down to some countrys having the problem , im in England and some can play and some cant. And its also the same for people in the States.
  • wasago02wasago02 Member Posts: 22 Arc User
    same here ps4
  • zaichalzaichal Member Posts: 96 Arc User
    edited November 2016
    I am having the same issues and informed support about it. The response was reasonable and confirmed what I already thought was the culprit.

    It's an ISP to ISP issue.

    As usual, Cognetco is throwing a hissy fit over traffic between our isps and Cryptic's isp. So the issue isn't with Cryptic, it's with being re-routed through Cognetco. Which is something neither we or Cryptic have little control over. Just inform your ISP so they are aware of the issue, a tracert should also help the ISP confirm the problem lies with Cognetco. I've already been in contact with my ISP, as it's not just affecting Cryptic's games.

    I've ran a few tracerts over the past two days and the time outs always happen when it reaches atlas.cognetco.com
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