I've been collecting the feature episode replay reward Breen boff from Cold Storage on all my toons, but for one of them I'm unable to get Ambassador Surah to offer the mission.
With all 6 of my toons I did the same thing because I hadn't gotten to the Breen episode with any of them: after the final Cardassian Struggle episode I skipped the first 4 Breen episodes and then started Cold Storage. BUT on one my toons, both Skip and Hail were greyed out when I got there, and Ambassador Surah never appeared to offer it. It also isn't in my list of Available Missions; only the first four are.
I tried accepting and completing the 4th mission (Cold Case), but all that did was change the "Hail" for Cold Case to a "Replay". Both Skip and Hail are still greyed out for Cold Storage. I checked my In Progress episodes, and Cold Storage is not among them.
I also tried going to the Lae'nas system just in case to see if the "Start Cold Storage" dialog would appear there as it did for the other toons, but nope.
The Breen Invasion tab on the Episodes screen is also greyed out, which is weird because I've skipped the first three episodes already and completed the 4th.
I've already submitted bug reports both in-game and in the Support system at Arc Games, and I haven't heard back yet. With the replays ending tomorrow I'd really like to do it today. Any ideas on what else to try? Thanks!