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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

STO causing new hardware issue which results in major lag - unplayable

jackal1701apwjackal1701apw Member Posts: 669 Arc User
in Windows and General: PC, Network, and Other Technical Issues
I seem to be getting a new issue where the game is super laggy (almost like my machine is trying to catch up with the game) and it makes it unplayable.
Every time it hangs the system fan pulsates into action (laptop - HP Envy with nvidiagfx card).
I dunno what the problem is or why its happening now and not yesterday etc... any bright ideas welcome as missing out on the breahh event now.
[SIGPIC][/SIGPIC]

...#LLAP...

Comments

  • jaguarskxjaguarskx Member Posts: 5,945 Arc User
    Sounds like your laptop could be throttling due to heat issues. It could be due to dust. The fan itself is failing. The thermal paste is deteriorating and it need to be cleaned out and replaced.

    You should use a program like HWMonitor to check the CPU and GPU temps. Generally speaking 80c or less is fine, 90c or more is a concern.

    http://www.cpuid.com/softwares/hwmonitor.html
  • spiritwalker1969spiritwalker1969 Member Posts: 406 Arc User
    If temps are an issue a short-term solution might be to ge a usb cooler plate to sit under the laptop - this will do two things (i) the fan will provide extra cooled air which should help and (ii) it will raise the laptop up and allow better airflow.

    Out of interest what OS are you running? If windows 10 check out some of the other crash/lag threads for some ideas which may help.
  • lilnico23lilnico23 Member Posts: 1 New User
    can someone please send me a link for the wrapper so i can download arc games on my mac :/ moneys kinda short right now so i don't have the cash for an upgrade and i would really like to join a few of my friends on sto and co
  • spiritwalker1969spiritwalker1969 Member Posts: 406 Arc User
    edited March 2016
    lilnico23 wrote: »
    can someone please send me a link for the wrapper so i can download arc games on my mac :/ moneys kinda short right now so i don't have the cash for an upgrade and i would really like to join a few of my friends on sto and co

    Firstly, you shouldn't hijack threads with unrelated issues as this can easily result in the original problem not being addressed.
    Secondly - MAC access is being discontinued, you need to download a windows emulator - Google is your friend!!!

    There is an existing thread in the News section dealing with this http://www.arcgames.com/en/forums/startrekonline/#/discussion/1211294/mac-closure-notice with a link to WINE
  • generaldisaster#4313 generaldisaster
    generaldisaster#4313
         Member Posts: 373 Arc User
    edited March 2016
    jackal1701apw wrote: »
    I seem to be getting a new issue where the game is super laggy (almost like my machine is trying to catch up with the game) and it makes it unplayable.
    Every time it hangs the system fan pulsates into action (laptop - HP Envy with nvidiagfx card).
    I dunno what the problem is or why its happening now and not yesterday etc... any bright ideas welcome as missing out on the breahh event now.
    jaguarskx wrote: »
    Sounds like your laptop could be throttling due to heat issues. It could be due to dust. The fan itself is failing. The thermal paste is deteriorating and it need to be cleaned out and replaced.

    You should use a program like HWMonitor to check the CPU and GPU temps. Generally speaking 80c or less is fine, 90c or more is a concern.

    http://www.cpuid.com/softwares/hwmonitor.html



    I fairly recently noticed my laptop constantly slowing down to .90Ghz. I downloaded Techpowerup's utilility ThrottleStop and monitored my CPU. I noticed the not only was my CPU no longer turboboosting, but the when the CPU attemptied to run at the base 1.6 Ghz, temps on cores 1 and 3 would spike to 100c and cause the CPU to thermal throttle. after a week or two running various tests to make sure it wasn't anything else, I took the laptop to the local PC repair place that was certified to service Toshiba laptops, and had them do a thermal teardown. They told me that the thermal paste had failed under two of the core contact points. they replaced whatever Toshiba had used with Arctic Silver, and since then my temps, across all cores have remained at or around 60c. before, the thermal teardown, I had trouble doing the final battle in undine zone (the planet killers) and badlands was impossible if there were more than 3 other players present. now I have no problems doing either zone. the tech that did my laptop said I had done a good job at keeping dust out of my machine, and he had seen machines that were far worse. that said, a thermal teardown will include of course cleanout of the dust. I would have probably down the teardown myself, but my research indiacted that on my laptop total disassembly of the laptop was needed to do the thermal teardown. I am one of those people who unpacks something from a box, and then can't get all the stuff to fit back in again. so I felt it was safer to get someone else to do it.

    https://www.techpowerup.com/downloads/2288/throttlestop-6-00/mirrors
    Star Treking, across the universe. Only going forward because we can't find reverse...
  • jaguarskxjaguarskx Member Posts: 5,945 Arc User
    Good to hear that your problem has been resolved.

    Yeah, taking apart a laptop to replace the thermal paste is not for the faint of heart.
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