test content
Logo
What is the Arc Client?
Install Arc
Error 14
rperry970
Member Posts: 2 Arc User
Ever since the update yesterday I have been trying to log into the game. I was able to download all but the last 364 MB of the update,
but keep getting Error 14: Connection with the server was lost... about every 1-3 minutes. I have tried for hours last night and today (with both wi-fi and hardwire connections) to get the last bit downloaded with the same results. I ran everything recommended and here are the results:
tracert
1 23 ms 21 ms 23 ms 104.156.20.1
2 26 ms 27 ms 27 ms gi0-0-0-9.nr11.b021035-0.tul01.atlas.cogentco.com [38.104.198.81]
3 29 ms 29 ms 29 ms 154.24.38.249
4 34 ms 33 ms 33 ms be2706.ccr21.mci01.atlas.cogentco.com [154.54.31.94]
5 45 ms 45 ms 45 ms be2831.ccr41.ord01.atlas.cogentco.com [154.54.42.166]
6 52 ms 52 ms 52 ms be2717.ccr21.cle04.atlas.cogentco.com [154.54.6.222]
7 65 ms 64 ms 64 ms be2009.ccr21.alb02.atlas.cogentco.com [154.54.25.89]
8 65 ms 65 ms 66 ms be2299.ccr21.bos01.atlas.cogentco.com [154.54.43.9]
9 72 ms 66 ms 66 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134]
10 65 ms 65 ms 65 ms 38.111.40.114
11 67 ms 68 ms 79 ms 198.49.243.253
12 70 ms 71 ms 70 ms 10.251.192.21
13 67 ms 67 ms 68 ms patchserver2.crypticstudios.com [208.95.185.41]
Trace complete.
contacting nettest server..
Local IP: 104.156.20.8
Ping: 68.4 msec
Port: 80: 107 KB/sec 5 KB/sec 120 KB/sec 500
Port: 80: 109 KB/sec 5 KB/sec 120 KB/sec 500
Port: 443: 113 KB/sec 5 KB/sec 120 KB/sec 500
Port: 443: 112 KB/sec 5 KB/sec 119 KB/sec 500
Port: 7255: 100 KB/sec 6 KB/sec 108 KB/sec 500
Port: 7255: 113 KB/sec 4 KB/sec 121 KB/sec 500
Port: 7003: 114 KB/sec 5 KB/sec 120 KB/sec 500
Port: 7003: 113 KB/sec 5 KB/sec 120 KB/sec 500
Port: 7202: 113 KB/sec 5 KB/sec 120 KB/sec 500
Port: 7202: 113 KB/sec 4 KB/sec 120 KB/sec 500
Port: 7499: 113 KB/sec 5 KB/sec 120 KB/sec 500
Port: 7499: 113 KB/sec 4 KB/sec 120 KB/sec 500
Port: 80: 113 KB/sec 5 KB/sec 120 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
Tracing route to patchserver.crypticstudios.com [208.95.185.41]over a maximum of 30 hops:
0 Russell-PC.sstelco.com [104.156.20.8]
1 104.156.20.1
2 gi0-0-0-9.nr11.b021035-0.tul01.atlas.cogentco.com [38.104.198.81]
3 154.24.38.249
4 be2706.ccr21.mci01.atlas.cogentco.com [154.54.31.94]
5 be2831.ccr41.ord01.atlas.cogentco.com [154.54.42.166]
6 be2717.ccr21.cle04.atlas.cogentco.com [154.54.6.222]
7 be2009.ccr21.alb02.atlas.cogentco.com [154.54.25.89]
8 be2299.ccr21.bos01.atlas.cogentco.com [154.54.43.9]
9 te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134]
10 38.111.40.114
11 198.49.243.253
12 10.251.192.21
13 patchserver2.crypticstudios.com [208.95.185.41]
Computing statistics for 325 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Russell-PC.sstelco.com [104.156.20.8]
0/ 100 = 0% |
1 22ms 0/ 100 = 0% 0/ 100 = 0% 104.156.20.1
0/ 100 = 0% |
2 26ms 0/ 100 = 0% 0/ 100 = 0% gi0-0-0-9.nr11.b021035-0.tul01.atlas.cogentco.com [38.104.198.81]
0/ 100 = 0% |
3 28ms 0/ 100 = 0% 0/ 100 = 0% 154.24.38.249
0/ 100 = 0% |
4 30ms 0/ 100 = 0% 0/ 100 = 0% be2706.ccr21.mci01.atlas.cogentco.com [154.54.31.94]
0/ 100 = 0% |
5 45ms 0/ 100 = 0% 0/ 100 = 0% be2831.ccr41.ord01.atlas.cogentco.com [154.54.42.166]
0/ 100 = 0% |
6 52ms 0/ 100 = 0% 0/ 100 = 0% be2717.ccr21.cle04.atlas.cogentco.com [154.54.6.222]
0/ 100 = 0% |
7 61ms 0/ 100 = 0% 0/ 100 = 0% be2009.ccr21.alb02.atlas.cogentco.com [154.54.25.89]
0/ 100 = 0% |
8 62ms 0/ 100 = 0% 0/ 100 = 0% be2299.ccr21.bos01.atlas.cogentco.com [154.54.43.9]
0/ 100 = 0% |
9 63ms 0/ 100 = 0% 0/ 100 = 0% te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134]
0/ 100 = 0% |
10 63ms 0/ 100 = 0% 0/ 100 = 0% 38.111.40.114
0/ 100 = 0% |
11 66ms 0/ 100 = 0% 0/ 100 = 0% 198.49.243.253
0/ 100 = 0% |
12 --- 100/ 100 =100% 100/ 100 =100% 10.251.192.21
0/ 100 = 0% |
13 68ms 0/ 100 = 0% 0/ 100 = 0% patchserver2.crypticstudios.com [208.95.185.41]
Trace complete.
Obviously, the nettest results are way off the mark, but everything else looks good, except for the one packet loss. Is there something I need to do from my end?
but keep getting Error 14: Connection with the server was lost... about every 1-3 minutes. I have tried for hours last night and today (with both wi-fi and hardwire connections) to get the last bit downloaded with the same results. I ran everything recommended and here are the results:
tracert
1 23 ms 21 ms 23 ms 104.156.20.1
2 26 ms 27 ms 27 ms gi0-0-0-9.nr11.b021035-0.tul01.atlas.cogentco.com [38.104.198.81]
3 29 ms 29 ms 29 ms 154.24.38.249
4 34 ms 33 ms 33 ms be2706.ccr21.mci01.atlas.cogentco.com [154.54.31.94]
5 45 ms 45 ms 45 ms be2831.ccr41.ord01.atlas.cogentco.com [154.54.42.166]
6 52 ms 52 ms 52 ms be2717.ccr21.cle04.atlas.cogentco.com [154.54.6.222]
7 65 ms 64 ms 64 ms be2009.ccr21.alb02.atlas.cogentco.com [154.54.25.89]
8 65 ms 65 ms 66 ms be2299.ccr21.bos01.atlas.cogentco.com [154.54.43.9]
9 72 ms 66 ms 66 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134]
10 65 ms 65 ms 65 ms 38.111.40.114
11 67 ms 68 ms 79 ms 198.49.243.253
12 70 ms 71 ms 70 ms 10.251.192.21
13 67 ms 67 ms 68 ms patchserver2.crypticstudios.com [208.95.185.41]
Trace complete.
contacting nettest server..
Local IP: 104.156.20.8
Ping: 68.4 msec
Port: 80: 107 KB/sec 5 KB/sec 120 KB/sec 500
Port: 80: 109 KB/sec 5 KB/sec 120 KB/sec 500
Port: 443: 113 KB/sec 5 KB/sec 120 KB/sec 500
Port: 443: 112 KB/sec 5 KB/sec 119 KB/sec 500
Port: 7255: 100 KB/sec 6 KB/sec 108 KB/sec 500
Port: 7255: 113 KB/sec 4 KB/sec 121 KB/sec 500
Port: 7003: 114 KB/sec 5 KB/sec 120 KB/sec 500
Port: 7003: 113 KB/sec 5 KB/sec 120 KB/sec 500
Port: 7202: 113 KB/sec 5 KB/sec 120 KB/sec 500
Port: 7202: 113 KB/sec 4 KB/sec 120 KB/sec 500
Port: 7499: 113 KB/sec 5 KB/sec 120 KB/sec 500
Port: 7499: 113 KB/sec 4 KB/sec 120 KB/sec 500
Port: 80: 113 KB/sec 5 KB/sec 120 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
Tracing route to patchserver.crypticstudios.com [208.95.185.41]over a maximum of 30 hops:
0 Russell-PC.sstelco.com [104.156.20.8]
1 104.156.20.1
2 gi0-0-0-9.nr11.b021035-0.tul01.atlas.cogentco.com [38.104.198.81]
3 154.24.38.249
4 be2706.ccr21.mci01.atlas.cogentco.com [154.54.31.94]
5 be2831.ccr41.ord01.atlas.cogentco.com [154.54.42.166]
6 be2717.ccr21.cle04.atlas.cogentco.com [154.54.6.222]
7 be2009.ccr21.alb02.atlas.cogentco.com [154.54.25.89]
8 be2299.ccr21.bos01.atlas.cogentco.com [154.54.43.9]
9 te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134]
10 38.111.40.114
11 198.49.243.253
12 10.251.192.21
13 patchserver2.crypticstudios.com [208.95.185.41]
Computing statistics for 325 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Russell-PC.sstelco.com [104.156.20.8]
0/ 100 = 0% |
1 22ms 0/ 100 = 0% 0/ 100 = 0% 104.156.20.1
0/ 100 = 0% |
2 26ms 0/ 100 = 0% 0/ 100 = 0% gi0-0-0-9.nr11.b021035-0.tul01.atlas.cogentco.com [38.104.198.81]
0/ 100 = 0% |
3 28ms 0/ 100 = 0% 0/ 100 = 0% 154.24.38.249
0/ 100 = 0% |
4 30ms 0/ 100 = 0% 0/ 100 = 0% be2706.ccr21.mci01.atlas.cogentco.com [154.54.31.94]
0/ 100 = 0% |
5 45ms 0/ 100 = 0% 0/ 100 = 0% be2831.ccr41.ord01.atlas.cogentco.com [154.54.42.166]
0/ 100 = 0% |
6 52ms 0/ 100 = 0% 0/ 100 = 0% be2717.ccr21.cle04.atlas.cogentco.com [154.54.6.222]
0/ 100 = 0% |
7 61ms 0/ 100 = 0% 0/ 100 = 0% be2009.ccr21.alb02.atlas.cogentco.com [154.54.25.89]
0/ 100 = 0% |
8 62ms 0/ 100 = 0% 0/ 100 = 0% be2299.ccr21.bos01.atlas.cogentco.com [154.54.43.9]
0/ 100 = 0% |
9 63ms 0/ 100 = 0% 0/ 100 = 0% te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134]
0/ 100 = 0% |
10 63ms 0/ 100 = 0% 0/ 100 = 0% 38.111.40.114
0/ 100 = 0% |
11 66ms 0/ 100 = 0% 0/ 100 = 0% 198.49.243.253
0/ 100 = 0% |
12 --- 100/ 100 =100% 100/ 100 =100% 10.251.192.21
0/ 100 = 0% |
13 68ms 0/ 100 = 0% 0/ 100 = 0% patchserver2.crypticstudios.com [208.95.185.41]
Trace complete.
Obviously, the nettest results are way off the mark, but everything else looks good, except for the one packet loss. Is there something I need to do from my end?
0