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Fatal Error (DXGI_ERROR_DEVICE_REMOVED)
javaman1969
Member Posts: 298 Arc User
STO was working just fine with my machine until just two days ago. Now I can't get past the "New Dawn" spash page when trying to lauch the game.
I have an HP Pavilion Win8 machine upgraded to Win10. Intel Pentiun J2900. This processor has the interrgrated graphics.
here is the error message:
The intel driver update utility tells me this:
The custom HP driver is updated. I did it yesterday. It didn't help me. Is the driver provided by HP not comatable with STO? Should I give in to temptation and install the generic Intel HD driver anyway, but, I don't know what that will do. I don't know what options I have, and don't really know what is going on here.
I have an HP Pavilion Win8 machine upgraded to Win10. Intel Pentiun J2900. This processor has the interrgrated graphics.
here is the error message:
The intel driver update utility tells me this:
The custom HP driver is updated. I did it yesterday. It didn't help me. Is the driver provided by HP not comatable with STO? Should I give in to temptation and install the generic Intel HD driver anyway, but, I don't know what that will do. I don't know what options I have, and don't really know what is going on here.
His methods have become unsound.
Post edited by javaman1969 on
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Try a fresh re-install of Windows 10, if you upgraded directly from 8 sometimes Windows does a bad job of getting rid of drivers/programs that don't work properly on the new OS.
If it still happens, run in DX9, dxgi is a DX11 api so the error is likely to do with DX11.
Anyway. I am getting the same issue here. Trying a few things.
Good to hear!
Edit: For me, it looks like Bloom being on low without changing anything else solves it. I still have Post Processing off. Hopefully they fix this soon. This isn't the first and probably won't be the last time they have messed up Bloom for AMD hardware.
Social zones are still a game issue. It won't happen every time but just about everyone I know playing gets a social zone crash when they are logged in, just like being kicked from the server at least once as well.
i7-2600k
r9 290x
omega Driver Packaging Version
15.30.1025-151117a-296575C
tried switching back to dx9 instead of 11 in the game still locks up on loading screens. loking for a solution
Like the OP, I have an AMD Graphics card,
It's custom built for gaming too. And I also have have the latest graphics driver for my card.
Unlike him, my PC isn't a laptop.
In addition, I recently updated to Windows 10 (clean reinstall).
Specifically, I updated from Windows 7.
In fact, here are the exact stats for my computer's graphics card (with non-pertient information deleted):
My specific Graphics Chipset is an AMD Radeon HD 5450, with a Bus Capability of PCI Express 2.0.
The maximum bus setting is PCI Express 2.0x16.
The chipset has an onboard BIOS Version of 012.020.000.064 with a date listed as 2013/11/20.
Memory type is DDR3, and its' size is 1024 MB.
The core clock is at 650 MHz, with memory clocked in at 450 MHz.
And the total memory bandwidth in Gigabytes is 7.2 GB/s.
I hope that info helps.
I haven't tried playing it using DX9, though.
So I think I'll give it a try.
Thanks.
EDIT: I just tried using DX9ex.
Using that, I still crashed, but only after approximately 7 minutes of perfectly fine gameplay.
I haven't tried using the DX9 option, so I'll try that one now.
EDIT No. 2: I have tried both the DX9 and DX9ex options, and both gave approximately 7 minutes of gameplay before crashing.
I'll try resetting my graphics card properties to default level, then modifying them so that STO itself is in control of all the graphics settings it can.
Edit No. 3: I've reset the graphics card to factory default settings. Here goes nothing!
Edit No. 4: Apparently, the game wasn't patched all the way. It's now completing that task, extremely slowly, but surely. That, along with the graphics card reset, should do the trick.
Edit No. 5: I seem to get most, if not all. my crashes when going in or out of high-traffic areas, such as social zones and the location of the new Featured Episode. Other than those areas, the game runs fine.
I should be good now. Thanks for all the help, folks!
Edit No. 6: Unfortunately, it crashed yet again, while in the new mission. And it also reset the graphics engine to DX11. I think I'll try the Automatic option.
Maybe that will do the trick.
Edit No. 10: I forgot to mention that all my attempts were done with Fast Launch off as well, because that was another workaround for crashes I experienced in the past.
Edit No. 11: I've reduced everything to minimum, Here goes nothing! (again...)
I'll give that a try.
So it's Windowed Maximized and DirectX 9, not DirectX9ex?
Ok, for the third time, here goes nothing. (Hopefully, this'll be a classic case of "Third time's the charm.")
Wish me luck!
Just tried it, and it hung up on the Cryptic splash screen.
I'll try initializing it in Safe Mode, then switching it to Windowed Maximized once I'm in.
Well, I'll be darned.
When my settings are at default, it's relatively stable!
But I need to keep a few settings (such as Auto-Stabilize Framerate) on.
I've just enabled the options I needed to, and switched back to Direct3D 9.
All my crashes have been to the desktop, so it's the entire game that goes out.
Frustrating!
(I'm starting to wish I'd upgraded to Windows 10 a little later.)
Remaining in Safe Mode seems to do the trick, but having it in a small window instead of windowed maximized is rather difficult.
Safe Mode just crashed as well.
My graphics driver may have failed, so I'll turn on that option.
I am now downloading the non-whql beta version of the Radeon Crimson Edition, 32 Bit Driver with dotnet45 for Windows 10, as recommended on the AMD support page.
Here's hoping that fixes the problem.
If it doesn't, I'm not sure what I'll do.
I am having the same issue but I am using a Toshiba C-55 laptop. There was a command code that you can put in on the options in the launcher. Does anyone one know what that command line is?
In terms of trying to narrow down things. I have been in the game more so just to see what I can enable without it crashing, especially on ESD. Out of the 4 items mentioned in the post from the Neverwinter thread. I have been able to keep the game going with Bloom set to high (at least for 4 days along with Post Processing enabled. Lighting is currently set to low along with shadows and I have yet to have a crash outside of the crashing on loading issue, which isn't related to this issue. I am going to give this new driver a try, although nothing is mentioned in the release notes about STO. Worst case, nothing will change.