Unable to get character into the game

belisariusd

I've been having this problem, on and off, since I started playing STO in August.

This is how it happens:

(1) I crash during a zone transition.
(2) When I attempt to get the character on which I crashed back into the game, I cannot. I time out and am told I'm unable to contact the game server.

I am stuck at this point. In the past, I've found three solutions to this particular problem. I either (a) wait about 5-10 minutes, after which the problem resolves and I can get the character back into the game, but this does not always happen - sometimes the character remains simply stuck unless I received aid, (b) wait for the next server maintenance day, which usually (but does not always) fix the problem, or (c) contact a GM through a ticket and get them to move the character to a new zone, which has historically solved the problem (thought this too does not always work).

Now here's the thing: all my other characters play normally. I have five at the moment, and one of them has been "stuck" for more than a day now, while the other four continue to play as if nothing at all is wrong. My experience has been this will remain true unless one of them also gets stuck (which occasionally does happen). However, those characters are guaranteed to get stuck if I attempt to enter the zone in which my stuck character is located. So, for instance, if I crashed while zoning into Vulcan, all my other characters will play normally unless they try to zone into Vulcan; if they do, they too will become stuck and will be unable to get into the game.

Any idea why this is happening or what I can do to fix it?

belisariusd

I'm going to bump this, because I have a character that has now been inaccessible for several days. Has anyone experienced a bug like this, where a single character on your roster will refuse to load into the game, even as all your other characters will work just fine? Particularly one where the refusal to load has lasted a week or longer?

ldc83402

Same issue with me.

belisariusd

Well, at least I'm not unique.

zorander6

My romulan is stuck in Sol system for almost 2 weeks now. The ship will load and then the game will either lock up or crash. Have submitted multiple reports. My fed char who is not at Sol system doesn't do this.