Game Client crashes when quitting

conradhauser · November 2015

Every time I quit the gameclient.exe crashes.

151104 10:37:34 372 Client[0 P[6751707@5455633 Cable@conradhauser]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()

------------------
System Information
------------------
Time of this report: 11/4/2015, 02:47:04
       Machine name: WIN7ULT
   Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
           Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
       System Model: Z68AP-D3
               BIOS: Award Modular BIOS v6.00PG
          Processor: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz (4 CPUs), ~3.6GHz
             Memory: 8192MB RAM
Available OS Memory: 8110MB RAM
          Page File: 2906MB used, 13092MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: 96 DPI (100 percent)
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 64bit Unicode

---------------
Display Devices
---------------
          Card name: NVIDIA GeForce GTX 650 Ti BOOST
       Manufacturer: NVIDIA
          Chip type: GeForce GTX 650 Ti BOOST
           DAC type: Integrated RAMDAC
         Device Key: Enum\PCI\VEN_10DE&DEV_11C2&SUBSYS_28741462&REV_A1
     Display Memory: 4037 MB
   Dedicated Memory: 1989 MB
      Shared Memory: 2048 MB
       Current Mode: 1920 x 1200 (32 bit) (59Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: SDM-P234
         Monitor Id: SNY02D0
        Native Mode: 1920 x 1200(p) (59.950Hz)
        Output Type: DVI
        Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 10.18.0013.5850 (English)
     Driver Version: 10.18.13.5850
        DDI Version: 11
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 10/2/2015 23:06:17, 15716648 bytes
        WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
  Device Identifier: {D7B71E3E-5282-11CF-0861-79081CC2C735}
          Vendor ID: 0x10DE
          Device ID: 0x11C2
          SubSys ID: 0x28741462
        Revision ID: 0x00A1
 Driver Strong Name: oem37.inf:NVIDIA_Devices.NTamd64.6.1:Section032:10.18.13.5850:pci\ven_10de&dev_11c2
     Rank Of Driver: 00E62001
        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C 
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                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
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       D3D9 Overlay: Supported
            DXVA-HD: Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

-------------
Sound Devices
-------------
            Description: Speakers (Realtek High Definition Audio)
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A002&REV_1000
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.6387 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 6/7/2011 06:46:58, 2890984 bytes
            Other Files: 
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Basic
              Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

            Description: Realtek Digital Output (Realtek High Definition Audio)
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A002&REV_1000
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.6387 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 6/7/2011 06:46:58, 2890984 bytes
            Other Files: 
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Basic
              Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

            Description: Realtek Digital Output(Optical) (Realtek High Definition Audio)
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A002&REV_1000
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.6387 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 6/7/2011 06:46:58, 2890984 bytes
            Other Files: 
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Basic
              Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

maximus64 · November 2015

Same, but not every time, it's random. it happens to me after the last patch.

krendig · November 2015

Every.

Single.

Time.

Which means every time I log in, I get "There was an error. Would you like to check your files?"-- which I did once.

Intel Core i5-3570k, NVidia GTX 760 (latest drivers), 64-bit Windows 8.1.

More information if anyone's interested.

giannicampanella · November 2015

Every time I quit the game of late, Gameclient.exe indicates a crash.

eosguildmail · November 2015

Ever since the last patch I am also getting the crash handler on exit as well. i5 Extreme edition with a NVidia 650 TI on Win 10 64 bit. Something probably is messed up with the code that clears the game from memory as part of the shut down so the handler cost up and then locks the game for a data dump. I have allowed a dump to be sent but I am not going to was time having one sent on every log out nor to have the data check on every start to find nothing wrong or missing.

krendig · November 2015

Followup. If I log out first, then exit, no crash.

shadowwraith77 · November 2015

For myself it seems to never crash during exit, but instead the sound/audio remains running for some time, before finally it to stops running!

steinberg · November 2015

Also getting the same as you guys,client crash on exit and sometimes the sounds still playing.Also getting more dc when changing instances and with the MI event running.Anyone else getting more disconnects ?.

shadowwraith77 · November 2015

steinberg wrote: »

Also getting the same as you guys,client crash on exit and sometimes the sounds still playing.Also getting more dc when changing instances and with the MI event running.Anyone else getting more disconnects ?.

DC's for me hasn't been an issue [surprisingly], it's been all of the game client crashes occuring, something that keeps happening with each and every new release, and something that didn't occur in the past before Delta Rising for myself.

It's only gotten worse since Delta Rising was released for me!!!

reiklingraider · November 2015

I started crashing on exit every time I play with the update right before Season 11.

I have a big sto crash file filled with this:

151121 08:54:09 363 Client[0 P[Player Info]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
151126 23:56:02 305 Client[0 P[Player Info]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
151127 05:42:29 297 Client[0 P[Player Info]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
151127 23:04:49 317 Client[0 P[Player Info]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
151128 00:27:20 326 Client[0 P[Player Info]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
151128 09:13:56 497 Client[0 P[Player Info]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
151128 12:46:31 409 Client[0 [NOENT]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()

Those are the last seven entries out of 897. I use Win 7 64 bit and have submitted several crash reports but gave up on filing one every time I exit the game and stopped verifying files after that did not work. Does not matter if I am logged in or out. I have no other issues playing the game such as SNRs or DCs. I changed my info to [Player Info]].

Game Client crashes when quitting

Comments