test content
  • Games
  • Social
  • Arc News
  • Support
  • Zen
What is the Arc Client?
Install Arc
Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Launcher and Disconnection Issues

strorusstrorus Member Posts: 328 Arc User
edited December 2014 in Windows and General: PC, Network, and Other Technical Issues
Hi,

For almost a week now the Launcher has been broken, it takes ages to load and does not load the usual news and fly by pictures etc.

Also, even more annoying is constat ever 15-20mins or so I get a timed out error when connecting to game server when changing maps.

Please could we have a Dev response to all these Connection issue threads, the disconnects are becoming very irritating.

I am located in the UK running windows 8.1, 12GB Ram, 1GB NVidea Graphics Card and Intel i3 CPU.

Connection Speed Test Results (from [url]www.speedtest.net):[/url] 21.74 Mbps Download; 8.63 Mbps Upload

Here is my Tracert...

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 3 ms 1 ms <1 ms BTHomeHub.home [192.168.1.254]
2 * * * Request timed out.
3 * * 20 ms 31.55.185.193
4 19 ms 18 ms 19 ms 31.55.185.212
5 19 ms 19 ms 19 ms 195.99.127.36
6 19 ms 20 ms 22 ms peer5-te0-9-0-0.telehouse.ukcore.bt.net [194.72.31.71]
7 19 ms 22 ms 18 ms 166-49-211-244.eu.bt.net [166.49.211.244]
8 * * * Request timed out.
9 20 ms 20 ms 20 ms be2178.ccr42.lon13.atlas.cogentco.com [130.117.50.206]
10 93 ms 92 ms 95 ms be2493.ccr22.bos01.atlas.cogentco.com [154.54.42.97]
11 93 ms 91 ms 92 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.254]
12 94 ms 100 ms 105 ms 38.111.40.114
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 97 ms 92 ms 97 ms patchserver2.crypticstudios.com [208.95.185.41]

Cheers
Post edited by strorus on

Comments

  • destyriandestyrian Member Posts: 23 Arc User
    edited December 2014
    Getting a metric ****ton of disconnections after today's update whatever it was. My network is fine, I've run some tests, it's the game. Cryptic you broke something again, please fix it. Happens for me like the OP said, or just randomly after a while of normal gameplay.
  • keladorkelador Member Posts: 318 Arc User
    edited December 2014
    Same issue as above was fine before the patch on Thursday.... now takes for ever for the launcher to load and i get disconnected all the time and lagging really bad.

    Located in the UK as well.

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\hal>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 4 ms 3 ms 3 ms routerlogin.net [192.168.0.1]
    2 2160 ms 2085 ms * 10.54.248.1
    3 2386 ms 2258 ms 1731 ms basl-core-2a-ae10-632.network.virginmedia.net [6
    2.252.175.61]
    4 2123 ms 2226 ms 2130 ms brnt-bb-1a-ae10-0.network.virginmedia.net [81.96
    .0.145]
    5 * * * Request timed out.
    6 * * * Request timed out.
    7 1860 ms 2044 ms 2145 ms brhm-bb-1b-ae4-0.network.virginmedia.net [62.254
    .42.206]
    8 2122 ms 2036 ms 2114 ms teln-ic-1-ae0-0.network.virginmedia.net [212.43.
    163.250]
    9 2038 ms 1915 ms 2058 ms m282-mp2.cvx3-a.ltn.dial.ntli.net [213.104.85.26
    ]
    10 2161 ms 1750 ms 1757 ms be2494.ccr42.lon13.atlas.cogentco.com [154.54.39
    .130]
    11 1072 ms 1524 ms 2114 ms be2493.ccr22.bos01.atlas.cogentco.com [154.54.42
    .97]
    12 2419 ms 2420 ms 2211 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
    130]
    13 1947 ms 2032 ms 2139 ms 38.111.40.114
    14 2112 ms 1711 ms 1789 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited December 2014
    kelador wrote: »
    ...

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 4 ms 3 ms 3 ms routerlogin.net [192.168.0.1]
    2 2160 ms 2085 ms * 10.54.248.1
    3 2386 ms 2258 ms 1731 ms basl-core-2a-ae10-632.network.virginmedia.net [6
    2.252.175.61]
    ....

    A over 2 second delay, starting from your modem/gateway !?!? when the expected value should be less then 20 ms... Reboot the Modem/Gateway and see if this improves the condition. If it doesn't, then you will need to contact your ISP Tech Support and have them send someone out to take a look at the Unit for replacement...
  • harusame82harusame82 Member Posts: 4 Arc User
    edited December 2014
    I got Problem too time2_login and if I get in theg game ist rubber banding like hell



    1 <1 ms <1 ms <1 ms speedport.ip [192.168.2.1]
    2 19 ms 18 ms 18 ms 217.0.117.154
    3 20 ms 23 ms 23 ms 87.186.195.194
    4 23 ms 23 ms 23 ms f-ed8-i.F.DE.NET.DTAG.DE [217.5.95.82]
    5 32 ms 31 ms 31 ms te0-0-0-16.agr21.fra03.atlas.cogentco.com [130.1
    17.14.149]
    6 29 ms 29 ms 30 ms be2188.ccr42.fra03.atlas.cogentco.com [130.117.4
    8.114]
    7 31 ms 31 ms 31 ms be2262.ccr42.ams03.atlas.cogentco.com [154.54.37
    .33]
    8 41 ms 46 ms 41 ms be2183.ccr22.lpl01.atlas.cogentco.com [154.54.58
    .69]
    9 110 ms 110 ms 110 ms be2387.ccr22.bos01.atlas.cogentco.com [154.54.44
    .165]
    10 110 ms 110 ms 110 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
    4]
    11 121 ms 108 ms 108 ms 38.111.40.114
    12 113 ms 110 ms 110 ms patchserver2.crypticstudios.com [208.95.185.41]

    Useable but I have 100% packgeloss on

    te4-2.ccr01.bos06.atlas.cogentco.com
  • eddore2eddore2 Member Posts: 6 Arc User
    edited December 2014
    Hey all,

    I can get Arc to work, but cannot get past the launcher screen. GameClient.exe has stopped working. This has been since the newest Windows update. I've been able to get around it by restoring my system to a previous one, but now even that doesn't do it. Suggestions?

    Thanks.
  • thomasthewolf80thomasthewolf80 Member Posts: 30 Arc User
    edited December 2014
    well I still cant play the game for disconnecting from the server constantly and iv done everything and every option I can and still my isp says there is no problem and sto blames my isp and wont go any further to find out wats going on so if things cant get fixed soon im afraid ill have to quit the game and after 4 yrs. and just bought a new ship and equipment and then everything went to hell with the game I don't know what to do now lol
    I mean its been a week now and customer support what the hell are they really for if they don't even look into your problem and just generic responces for the most part lol
Sign In or Register to comment.