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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

unplayable between lag and disconnects

nevawinnanevawinna Member Posts: 281 Arc User
edited December 2014 in Windows and General: PC, Network, and Other Technical Issues
I find myself unable to play the game between inredibly bad lag and excessive disconnects. This has gone on for days now but have yet to even see it acknowledged as a problem. Here's what just happened:
Logged into the game to do some basic daily things. Can't really do any missions ATM. Logged in the first character ok but had several seconds delay interacting with anything, switched to the next one, ended up warping all over the place as any input took several seconds to register and then the actions happened in shorts bursts. Somehow finished, tried to switch to next character, got instant timeout at character select screen. What kind of timeout is INSTANT? Logged back into the launcher, waited about 5 minutes for it to even start checking for updates, finally got to character select screen, minus characters. Showed list but right side was blank, no characters or ships rendered. Clicked a flew names, a few minutes later they appeared on the right side, clicked and ended up at the login screen, disconnected from server.
Post edited by Unknown User on

Comments

  • peetapipmacpeetapipmac Member Posts: 2,131 Arc User
    edited November 2014
    I've had neither disconnects or lag recently. I think the problem might be on your end.
    It's not my fault if you feel trolled by my Disco ball... Sorry'boutit.



    R.I.P. Leonard Nimoy
  • nevawinnanevawinna Member Posts: 281 Arc User
    edited November 2014
    Used to be fine for me until recently (except for frequent disconnects at character select, those ALWAYS happened, just not quite as often), now both STO and NWO keep giving me these connectivity problems. My connection seems fine elsewhere.
  • sitaillyriasitaillyria Member Posts: 24 Arc User
    edited November 2014
    hi,

    no, you're not the only one, nor only in your game.

    same thing here since +- one week : wild disconnections , impossible to play more than one hour without one.
    a lot of severe crashes too : "game client has crashed", and return on the desktop...

    never seen STO so unbearable since years.... :(

    as i don't see any answer about it for now from PW, i'll make a pause 2-3 weeks... with the hope that PW will work on that efficiently, cause game is no more playable for me actually...
    quitting STFs because of disconnections is not only unfair for my team ( not funny for them to finish at 4...), but getting no reward , and being under usual cooldown, what a pleasure !

    neither warthunder nor wildstar have any kind of problem like these ones, neither disconnections, nor crashes, no more lags...

    sorry for all the guys that i've left in stf's middle because of these "wild" disconnections...
  • kriskringle3kriskringle3 Member Posts: 158 Arc User
    edited November 2014
    sitaillyria wrote: »
    no, you're not the only one, nor only in your game.

    same thing here since +- one week : wild disconnections , impossible to play more than one hour without one. a lot of severe crashes too : "game client has crashed", and return on the desktop... never seen STO so unbearable since years.... :(

    AGAIN, I am responding across the board so Cryptic gets involved. This is all tied to the 1GB update of last week. There is obviously some bad code somewhere. GAME IS VIRTUALLY UNPLAYABLE.

    For those of you NOT HAVING PROBLEMS, Please post your hardware/software configurations. Thanks.

    BTW I am on a commiteed Eithernet "HARDWARE" connection, running a quad core machine. there is absolutly no reason I should see performance problems.
  • captyoung01captyoung01 Member Posts: 311 Arc User
    edited November 2014
    kriskringle3 wrote: »
    AGAIN, I am responding across the board so Cryptic gets involved. This is all tied to the 1GB update of last week. There is obviously some bad code somewhere. GAME IS VIRTUALLY UNPLAYABLE.

    For those of you NOT HAVING PROBLEMS, Please post your hardware/software configurations. Thanks.

    BTW I am on a commiteed Eithernet "HARDWARE" connection, running a quad core machine. there is absolutly no reason I should see performance problems.

    I will have to agree here, I am getting the same disconnection issues as many other players (as this is not the only disconnected, game unplayable topic). All of this started to happen and severely right after the last Maintenance /Patchup. . . Midwest player with Charter ISP. unless someone can prove otherwise I don't believe this has something to do with the performance of my ISP.
  • edekarsaickeredekarsaicker Member Posts: 0 Arc User
    edited December 2014
    I re-install STO to another area of my hard drive and it seems to have solved the problem.

    Not sure if this will solve it for everyone but hopefully might help someone. :)
  • andyxvers2andyxvers2 Member Posts: 122 Arc User
    edited December 2014
    I too have been Experiencing lag (rubber banding) and spontaneous Disconnects.
    as forum post says Game has become unplayable due to the frequency at which these occur.

    I'm Running a Windows XP Computer, internet connection is speed 40Mbps. I've been playing without difficulty since Beta.

    these problems have only recently begun since roughly mid november. your assistance would be greatly appreciated.
  • andyxvers2andyxvers2 Member Posts: 122 Arc User
    edited December 2014
    I just took some time to "force verify" from the launcher.
    no messages appeared telling me anything was wrong, nor did it download anything.
    i get back into the game and not 3 minutes in, did it disconnect me.
    All i accomplished within that time was moving my ship from mutara nebula to B'tran, and a few min sitting at B'tran, looking over Doff missions.
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited December 2014
    andyxvers2 wrote: »
    ...

    these problems have only recently begun since roughly mid november. your assistance would be greatly appreciated.

    Without any network diagnostic information, its anyone's guess as to what is causing your connection problems...

    You did read this thread before posting, right?...PC, Network, and Other Technical Issues - *READ THIS FIRST BEFORE POSTING*
  • longasclongasc Member Posts: 490
    edited December 2014
    Have even trouble logging in. It's not only you.
  • andyxvers2andyxvers2 Member Posts: 122 Arc User
    edited December 2014
    So just for kicks i decided i would use the stopwatch feature on my wristwatch to time how long i can play in game without being disconnected.

    Longest i went was 5 min 22 seconds and that was with the game pausing for server not responding messages 3 times.

    i decided i might be able to do the Daily Run for Q glossy photos, and found that the 1 time that the game didn't disconnect on me during the run, a     server not responding message appeared and i rubber banded back about 25 feet in the course.
  • andyxvers2andyxvers2 Member Posts: 122 Arc User
    edited December 2014
    So pretty much all i can do in the game now is Doff missions and Play Dress up. most anything else and the game decides to disconnect me

    [EDIT] I can also fly my ship around non combat areas and take screenshots [/EDIT]
  • andyxvers2andyxvers2 Member Posts: 122 Arc User
    edited December 2014
    i Don't know if it helps any but as i log in i'm seeing
    [System] You have joined a voice chat channel.
    [System] Failed to join a voice chat channel.
     Over and over again
  • ulrickeeulrickee Member Posts: 3 Arc User
    edited December 2014
    I cannot play the game, i am constantly being disconnected.
    I want to go to do the winter event, but i CANNOT, since i am constantly being disconnected.
    Seriously now?

    Before any smartass starts to comment, i can play any other MMO on (****, SWTOR, WOW) except this one.

    I hope the winter event will get a few bonus days because of this!
  • zanirorilyzanirorily Member Posts: 14 Arc User
    edited December 2014
    I also have witness heavy lag in game, barely playable. I have the feeling this issue is getting worst each day. Witness in game problems and response times since approx. 1 week.

    Here is an tracert log:

    1 <1 ms <1 ms <1 ms speedport.ip [192.168.2.1]
    2 17 ms 17 ms 17 ms 217.0.117.159
    3 19 ms 18 ms 19 ms 87.186.196.18
    4 22 ms 23 ms 24 ms 217.239.44.170
    5 23 ms 22 ms 22 ms te0-7-0-10.agr21.fra03.atlas.cogentco.com [130.117.14.105]
    6 22 ms 23 ms 22 ms be2184.ccr41.fra03.atlas.cogentco.com [130.117.48.70]
    7 30 ms 30 ms 29 ms be2261.ccr41.ams03.atlas.cogentco.com [154.54.37.29]
    8 39 ms 39 ms 39 ms be2182.ccr21.lpl01.atlas.cogentco.com [154.54.77.246]
    9 107 ms 107 ms 107 ms be2386.ccr21.bos01.atlas.cogentco.com [154.54.44.161]
    10 107 ms 107 ms 107 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.134]
    11 108 ms 120 ms 108 ms 38.111.40.114
    12 105 ms 108 ms 106 ms patchserver2.crypticstudios.com [208.95.185.41]

    seems the issue between these two

    8 39 ms 39 ms 39 ms be2182.ccr21.lpl01.atlas.cogentco.com [154.54.77.246]
    9 107 ms 107 ms 107 ms be2386.ccr21.bos01.atlas.cogentco.com [154.54.44.161]

    Its not on my end. Have checked connection times and ping rates - everything Ok. Just hope they can resolve that problem as a lot of players seems to have this problem.
  • swatopswatop Member Posts: 566 Arc User
    edited December 2014
    Ive massive lag which makes it impossible to play anything.
    The game disconnects pretty often ... server not responding... and i get lots of timeouts when trying to login.

    A great new patch.
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited December 2014
    zanirorily wrote: »
    I also have witness heavy lag in game, barely playable. I have the feeling this issue is getting....

    seems the issue between these two

    8 39 ms 39 ms 39 ms be2182.ccr21.lpl01.atlas.cogentco.com [154.54.77.246]
    9 107 ms 107 ms 107 ms be2386.ccr21.bos01.atlas.cogentco.com [154.54.44.161]

    Its not on my end. Have checked connection times and ping rates - everything Ok. Just hope they can resolve that problem as a lot of players seems to have this problem.

    The sudden jump in network latency does look suspicious, but in reality, the latency is still well below the Cryptic recommended upper limit of 180 ms of network latency...

    What is really needed here is the 'Path Ping' diagnostics, to see if there is any packet loss associated with it, otherwise, there's no real proof of an issue, one way or the other...
  • kamenriderzero1kamenriderzero1 Member Posts: 906 Arc User
    edited December 2014
    Cogentco

    the connection killers.
    Everywhere I look, people are screaming about how bad Cryptic is.
    What's my position?
    That people should know what they're screaming about!
    (paraphrased from "The Newsroom)
  • sennahcheribsennahcherib Member Posts: 2,823 Arc User
    edited December 2014
    since the latest patch, i have NOW lag; the game is almost unplayable. yesterday all was ok, no connection problem, no lags.

    btw the forum is also slow, i guess than it uses the same server

    and NO, the problem doesn't come from my connection. they have a problem with their servers, that's all.

    i can run currently 10 internet services (vid, music, streaming etc) at the same time and i don't have problems. i have only problems with STO
  • andyxvers2andyxvers2 Member Posts: 122 Arc User
    edited December 2014
    So Issue hasn't been resolved yet, so here's my contribution to a cure. and i apologize for the length of this post. I don't understand all the numbers in the tests here so i'm posting the entire results.

    Information requested Via Sticky thread

    ___1. Trace Route:
    Tracing route to patchserver.crypticstudios.com [208.95.185.41]over a maximum of 30 hops:

    1 18 ms 2 ms 14 ms 192.168.0.1
    2 22 ms 40 ms * spok-dsl-gw07.spok.qwest.net [67.5.64.7]
    3 61 ms 21 ms 75 ms spok-agw1.inet.qwest.net [67.5.65.49]
    4 * 95 ms 127 ms bst-edge-05.inet.qwest.net [67.14.30.130]
    5 * 102 ms 131 ms 65.120.117.250
    6 87 ms 85 ms 84 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    7 109 ms 104 ms * perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    8 * * * Request timed out.
    9 * * 213 ms patchserver2.crypticstudios.com [208.95.185.41]

    Trace complete.


    ___2. Nettest:
    contacting nettest server..
    Local IP: 97.114.83.184
    Ping: 111.1 msec
    Port: 80: 175 KB/sec 7 KB/sec 185 KB/sec 500
    Port: 80: 221 KB/sec 10 KB/sec 234 KB/sec 500
    Port: 443: 479 KB/sec 14 KB/sec 505 KB/sec 500
    Port: 443: 105 KB/sec 4 KB/sec 112 KB/sec 500
    Port: 7255: 434 KB/sec 13 KB/sec 458 KB/sec 500
    Port: 7255: 411 KB/sec 13 KB/sec 433 KB/sec 500
    Port: 7003: 414 KB/sec 12 KB/sec 438 KB/sec 500
    Port: 7003: 462 KB/sec 13 KB/sec 487 KB/sec 500
    Port: 7202: 396 KB/sec 11 KB/sec 417 KB/sec 500
    Port: 7202: 400 KB/sec 12 KB/sec 421 KB/sec 500
    Port: 7499: 403 KB/sec 12 KB/sec 425 KB/sec 500
    Port: 7499: 460 KB/sec 13 KB/sec 485 KB/sec 500
    Port: 80: 390 KB/sec 11 KB/sec 409 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec

    ___3. PathPing:
    pathping patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:
    0 CRASHTECH [192.168.0.2]
    1 192.168.0.1
    2 * * *
    Computing statistics for 50 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 CRASHTECH [192.168.0.2]
    100/ 100 =100% |
    1 --- 100/ 100 =100% 0/ 100 = 0% 192.168.0.1
    0/ 100 = 0% |
    2 --- 100/ 100 =100% 0/ 100 = 0% CRASHTECH [0.0.0.0]

    Trace complete.

    __4. ISP: CenturyLink formerly Qwest

    Hope this Helps find a cure to our problems
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited December 2014
    andyxvers2 wrote: »
    ...

    ___3. PathPing:
    pathping patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:
    0 CRASHTECH [192.168.0.2]
    1 192.168.0.1
    2 * * *
    Computing statistics for 50 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 CRASHTECH [192.168.0.2]
    100/ 100 =100% |
    1 --- 100/ 100 =100% 0/ 100 = 0% 192.168.0.1
    0/ 100 = 0% |
    2 --- 100/ 100 =100% 0/ 100 = 0% CRASHTECH [0.0.0.0]

    Trace complete.

    __4. ISP: CenturyLink formerly Qwest

    Hope this Helps find a cure to our problems

    So this says that something is wrong with either the router, or the network interface on your computer. Or is this a WiFi link ?

    Try rebooting the Router, and see if this improves things. Or connect the computer directly to the your ISP's modem/gateway...
  • lordkhoraklordkhorak Member Posts: 0 Arc User
    edited December 2014
    I'm not having lag that I noticed, but it constantly has server disconnects, kicked me clean out once, and this time it just plain crashed while in the tailor. Now the launcher never loads.

    Just deposit 40 autographed 8x10 photos of Q on my characters each day until it's fixed. kthanxbye.
    [SIGPIC][/SIGPIC]
  • alpliskinalpliskin Member Posts: 1 New User
    Game is un-playable for me as well since patch at first it was annoying now it has completely stopped me playing
  • qbsneakqbsneak Member Posts: 34 Arc User
    For me its not the lag. While lag is present at times, its not that big of an issue. What I am experiencing is it crapping out and freezing between load screens to where I have to use task manager to kill it and then reload the game completely. Its happening way too often. I would say 9 times out of 10 I have to restart the game due to the freezing issue.

    I know its not on my end but here's my specs anyways

    Intel i7 970 6 core processor @3.2GHz
    64 bit
    12GB DDR3 Ram
    Windows 10 OS
    Nvidia GeForce GTX 760
    using broadband 150

    all my drivers are up to date




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