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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

High Latency

sanunessanunes Member Posts: 16 Arc User
edited December 2014 in Windows and General: PC, Network, and Other Technical Issues
I have been encountering a lot of latency since the patch on Thursday and this morning I was able to get a before, during, and after tracert of my issues. I am just wondering if anyone else from Ontario, Canada using Bell might be having similar issues. To me it looks like the majority of my problems are happening at Cryptic's end.

What seems to happen is I will rubberband for a short while and then get a "disconnected from server" message after that I will log back into the game and rubberband for a short while and then be find until the next issue.

Here are the five tracerts I took this morning.

=== TraceRT #1 ===

Tracing route to patchserver2.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 2 ms 2 ms 1 ms homeportal [192.168.2.1]
2 9 ms 8 ms 9 ms 10.11.0.161
3 12 ms 10 ms 9 ms 10.178.206.36
4 9 ms 9 ms 9 ms 10.178.206.37
5 27 ms 25 ms 27 ms tcore4-london14_tengige10-0-1.net.bell.ca [64.230.112.52]
6 29 ms 27 ms 27 ms tcore4-london14_pos0-15-0-0.net.bell.ca [64.230.49.70]
7 32 ms 25 ms 25 ms newcore2-chicago23_so2-0-0.net.bell.ca [64.230.147.174]
8 29 ms 28 ms 29 ms bx6-chicago23_POS0-3-0-0.net.bell.ca [64.230.186.202]
9 25 ms 27 ms 24 ms te0-0-1-2.rcr11.ord09.atlas.cogentco.com [154.54.11.29]
10 26 ms 27 ms 28 ms be2310.ccr41.ord01.atlas.cogentco.com [154.54.31.89]
11 43 ms 43 ms 43 ms be2137.ccr21.bos01.atlas.cogentco.com [154.54.43.194]
12 40 ms 43 ms 41 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
13 46 ms 54 ms 53 ms 38.111.40.114
14 40 ms * 42 ms patchserver2.crypticstudios.com [208.95.185.41]


Trace complete.

=== TraceRT #2 ===

Tracing route to patchserver2.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 2 ms 2 ms 1 ms homeportal [192.168.2.1]
2 12 ms 9 ms 9 ms 10.11.0.161
3 10 ms 8 ms 9 ms 10.178.206.36
4 9 ms 9 ms 10 ms 10.178.206.37
5 29 ms 25 ms 30 ms tcore4-london14_tengige10-0-1.net.bell.ca [64.230.112.52]
6 30 ms 26 ms 27 ms tcore4-london14_pos0-15-0-0.net.bell.ca [64.230.49.70]
7 28 ms 25 ms 23 ms newcore2-chicago23_so2-0-0.net.bell.ca [64.230.147.174]
8 25 ms 29 ms 27 ms bx6-chicago23_POS0-3-0-0.net.bell.ca [64.230.186.202]
9 25 ms 23 ms 23 ms te0-0-1-2.rcr11.ord09.atlas.cogentco.com [154.54.11.29]
10 27 ms 27 ms 27 ms be2310.ccr41.ord01.atlas.cogentco.com [154.54.31.89]
11 43 ms 43 ms 42 ms be2137.ccr21.bos01.atlas.cogentco.com [154.54.43.194]
12 202 ms 220 ms 133 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
13 43 ms 55 ms * 38.111.40.114
14 43 ms 41 ms 41 ms patchserver2.crypticstudios.com [208.95.185.41]


Trace complete.

=== TraceRT #3 ===

Tracing route to patchserver2.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 3 ms 2 ms 2 ms homeportal [192.168.2.1]
2 12 ms 11 ms 10 ms 10.11.0.161
3 9 ms 9 ms 9 ms 10.178.206.36
4 9 ms 9 ms 9 ms 10.178.206.37
5 27 ms 27 ms 29 ms tcore4-london14_tengige10-0-1.net.bell.ca [64.230.112.52]
6 29 ms 27 ms 29 ms tcore4-london14_pos0-15-0-0.net.bell.ca [64.230.49.70]
7 25 ms 25 ms 27 ms newcore2-chicago23_so2-0-0.net.bell.ca [64.230.147.174]
8 28 ms 25 ms 29 ms bx6-chicago23_POS0-3-0-0.net.bell.ca [64.230.186.202]
9 23 ms 27 ms 24 ms te0-0-1-2.rcr11.ord09.atlas.cogentco.com [154.54.11.29]
10 27 ms 27 ms 29 ms be2310.ccr41.ord01.atlas.cogentco.com [154.54.31.89]
11 43 ms 43 ms 45 ms be2137.ccr21.bos01.atlas.cogentco.com [154.54.43.194]
12 79 ms 212 ms 214 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
13 42 ms 53 ms 54 ms 38.111.40.114
14 42 ms 43 ms 43 ms patchserver2.crypticstudios.com [208.95.185.41]


Trace complete.

=== TraceRT #4 ===

tracert 208.95.185.41

Tracing route to patchserver2.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 6 ms 1 ms 1 ms homeportal [192.168.2.1]
2 10 ms 9 ms 10 ms 10.11.0.161
3 9 ms 9 ms 9 ms 10.178.206.36
4 8 ms 29 ms 9 ms 10.178.206.37
5 29 ms 25 ms 27 ms tcore4-london14_tengige10-0-1.net.bell.ca [64.230.112.52]
6 30 ms 30 ms 27 ms tcore4-london14_pos0-15-0-0.net.bell.ca [64.230.49.70]
7 24 ms 29 ms 25 ms newcore2-chicago23_so2-0-0.net.bell.ca [64.230.147.174]
8 29 ms 27 ms 27 ms bx6-chicago23_POS0-3-0-0.net.bell.ca [64.230.186.202]
9 25 ms 25 ms 25 ms te0-0-1-2.rcr11.ord09.atlas.cogentco.com [154.54.11.29]
10 28 ms 27 ms 27 ms be2310.ccr41.ord01.atlas.cogentco.com [154.54.31.89]
11 43 ms 43 ms 43 ms be2137.ccr21.bos01.atlas.cogentco.com [154.54.43.194]
12 185 ms * 113 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
13 55 ms * 52 ms 38.111.40.114
14 * 41 ms 45 ms patchserver2.crypticstudios.com [208.95.185.41]


Trace complete.

=== TraceRT #5 ===

Tracing route to patchserver2.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms homeportal [192.168.2.1]
2 12 ms 52 ms 9 ms 10.11.0.161
3 10 ms 11 ms 9 ms 10.178.206.36
4 9 ms 9 ms 9 ms 10.178.206.37
5 26 ms 27 ms 26 ms tcore4-london14_tengige10-0-1.net.bell.ca [64.230.112.52]
6 29 ms 26 ms 27 ms tcore4-london14_pos0-15-0-0.net.bell.ca [64.230.49.70]
7 23 ms 33 ms 28 ms newcore2-chicago23_so2-0-0.net.bell.ca [64.230.147.174]
8 28 ms 27 ms 27 ms bx6-chicago23_POS0-3-0-0.net.bell.ca [64.230.186.202]
9 26 ms 27 ms 25 ms te0-0-1-2.rcr11.ord09.atlas.cogentco.com [154.54.11.29]
10 27 ms 27 ms 27 ms be2310.ccr41.ord01.atlas.cogentco.com [154.54.31.89]
11 43 ms 42 ms 43 ms be2137.ccr21.bos01.atlas.cogentco.com [154.54.43.194]
12 41 ms 41 ms 41 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
13 49 ms 53 ms 55 ms 38.111.40.114
14 45 ms 44 ms 43 ms patchserver2.crypticstudios.com [208.95.185.41]


Trace complete.
Post edited by sanunes on
«1

Comments

  • raijenardeshraijenardesh Member Posts: 9 Arc User
    edited September 2014
    Exact same issues i reported during the weekend in http://sto-forum.perfectworld.com/showpost.php?p=19539511&postcount=15

    Same ISP as well (But from the Peterborough area not London)

    Reposting test results here --

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 3 ms 1 ms 2 ms mymodem [192.168.2.1]
    2 11 ms 12 ms 11 ms bas1-peterborough62_lo0_SYMP.net.bell.ca [64.230.200.244]
    3 13 ms 14 ms 17 ms agg1-oshawa95_9-3-0_100.net.bell.ca [64.230.59.140]
    4 32 ms 31 ms 26 ms tcore4-toronto63_tengige0-10-1-0.net.bell.ca [64.230.48.134]
    5 24 ms 27 ms 26 ms newcore2-chicago23_so1-0-0.net.bell.ca [64.230.147.170]
    6 29 ms 28 ms 30 ms bx6-chicago23_POS0-3-0-0.net.bell.ca [64.230.186.202]
    7 28 ms 26 ms 27 ms te0-0-1-2.rcr11.ord09.atlas.cogentco.com [154.54.11.29]
    8 26 ms 26 ms 26 ms be2310.ccr41.ord01.atlas.cogentco.com [154.54.31.89]
    9 47 ms 48 ms * be2137.ccr21.bos01.atlas.cogentco.com [154.54.43.194]
    10 47 ms 49 ms 51 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.134]
    11 * 46 ms 49 ms 38.111.40.114
    12 * 45 ms 41 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.




    contacting nettest server..
    Local IP: 70.49.192.119
    Ping: 49.2 msec
    Port: 80: 551 KB/sec 30 KB/sec 586 KB/sec 500
    Port: 80: 569 KB/sec 31 KB/sec 605 KB/sec 500
    Port: 443: 576 KB/sec 31 KB/sec 611 KB/sec 500
    Port: 443: 552 KB/sec 39 KB/sec 589 KB/sec 500
    Port: 7255: 584 KB/sec 32 KB/sec 620 KB/sec 500
    Port: 7255: 558 KB/sec 35 KB/sec 596 KB/sec 500
    Port: 7003: 565 KB/sec 32 KB/sec 604 KB/sec 500
    Port: 7003: 559 KB/sec 37 KB/sec 596 KB/sec 500
    Port: 7202: 536 KB/sec 33 KB/sec 611 KB/sec 500
    Port: 7202: 549 KB/sec 31 KB/sec 583 KB/sec 500
    Port: 7499: timed out
    Port: 7499: 555 KB/sec 31 KB/sec 594 KB/sec 500
    Port: 80: 571 KB/sec 31 KB/sec 610 KB/sec 500
    Idle NIC bandwidth Send: 1 KB/sec Recv: 5 KB/sec
    hit return to exit





    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:
    0 Apollo.gateway.2wire.net [192.168.2.26]
    1 mymodem [192.168.2.1]
    2 bas1-peterborough62_lo0_SYMP.net.bell.ca [64.230.200.244]
    3 agg1-oshawa95_9-3-0_100.net.bell.ca [64.230.59.140]
    4 tcore4-toronto63_tengige0-10-1-0.net.bell.ca [64.230.48.134]
    5 newcore2-chicago23_so1-0-0.net.bell.ca [64.230.147.170]
    6 bx6-chicago23_POS0-3-0-0.net.bell.ca [64.230.186.202]
    7 te0-0-1-2.rcr11.ord09.atlas.cogentco.com [154.54.11.29]
    8 be2310.ccr41.ord01.atlas.cogentco.com [154.54.31.89]
    9 * be2137.ccr21.bos01.atlas.cogentco.com [154.54.43.194]
    10 te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.134]
    11 38.111.40.114
    12 patchserver2.crypticstudios.com [208.95.185.41]

    Computing statistics for 300 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 Apollo.gateway.2wire.net [192.168.2.26]
    0/ 100 = 0% |
    1 1ms 0/ 100 = 0% 0/ 100 = 0% mymodem [192.168.2.1]
    0/ 100 = 0% |
    2 28ms 0/ 100 = 0% 0/ 100 = 0% bas1-peterborough62_lo0_SYMP.net.bell.ca [64.230.200.244]
    0/ 100 = 0% |
    3 26ms 0/ 100 = 0% 0/ 100 = 0% agg1-oshawa95_9-3-0_100.net.bell.ca [64.230.59.140]
    0/ 100 = 0% |
    4 28ms 0/ 100 = 0% 0/ 100 = 0% tcore4-toronto63_tengige0-10-1-0.net.bell.ca [64.230.48.134]
    0/ 100 = 0% |
    5 39ms 0/ 100 = 0% 0/ 100 = 0% newcore2-chicago23_so1-0-0.net.bell.ca [64.230.147.170]
    0/ 100 = 0% |
    6 37ms 0/ 100 = 0% 0/ 100 = 0% bx6-chicago23_POS0-3-0-0.net.bell.ca [64.230.186.202]
    0/ 100 = 0% |
    7 37ms 0/ 100 = 0% 0/ 100 = 0% te0-0-1-2.rcr11.ord09.atlas.cogentco.com [154.54.11.29]
    0/ 100 = 0% |
    8 35ms 0/ 100 = 0% 0/ 100 = 0% be2310.ccr41.ord01.atlas.cogentco.com [154.54.31.89]
    0/ 100 = 0% |
    9 64ms 0/ 100 = 0% 0/ 100 = 0% be2137.ccr21.bos01.atlas.cogentco.com [154.54.43.194]
    0/ 100 = 0% |
    10 78ms 1/ 100 = 1% 1/ 100 = 1% te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.134]
    0/ 100 = 0% |
    11 62ms 0/ 100 = 0% 0/ 100 = 0% 38.111.40.114
    5/ 100 = 5% |
    12 56ms 5/ 100 = 5% 0/ 100 = 0% patchserver2.crypticstudios.com [208.95.185.41]

    Trace complete.
  • captcokecancaptcokecan Member Posts: 143 Arc User
    edited September 2014
    Wanted to chime in here with a "Me too". On Bell Canada, in Ontario (GTA specifically) and the game has become just about unplayable with lag spikes, rubberbanding and disconnects.
    Hey I just vaped you, and this is crazy;
    But here's my frequency, so hail me maybe?
  • dextriderdextrider Member Posts: 5 Arc User
    edited September 2014
    o/ GTA Bell user reporting in.

    Since Friday, rubberbanding and lag spikes in the order of seconds have become commonplace. However I do not experience lag anywhere else :confused:
  • raijenardeshraijenardesh Member Posts: 9 Arc User
    edited September 2014
    dextrider wrote: »
    o/ GTA Bell user reporting in.

    Since Friday, rubberbanding and lag spikes in the order of seconds have become commonplace. However I do not experience lag anywhere else :confused:

    Yeah, i'm not experiencing any lag in anything else online either (DotA2, CS:GO or Netflix @ 1080p)
  • sanunessanunes Member Posts: 16 Arc User
    edited September 2014
    dextrider wrote: »
    o/ GTA Bell user reporting in.

    Since Friday, rubberbanding and lag spikes in the order of seconds have become commonplace. However I do not experience lag anywhere else :confused:

    That is how it is for me as well, for I spent most of the weekend online with friends and didn't have any issues until I tried playing STO.
  • captcokecancaptcokecan Member Posts: 143 Arc User
    edited September 2014
    I don't even know where to go from here. Seems to be something with regards to Bell Canada (at least in our cases) and Cryptic, possibly at the ISP level.

    Open a ticket with Bell?

    I don't even know how that would go. The rest of the Internet is fine for me. They'll likely write it off as "Remote ISP issue" and wash their hands...
    Hey I just vaped you, and this is crazy;
    But here's my frequency, so hail me maybe?
  • raijenardeshraijenardesh Member Posts: 9 Arc User
    edited October 2014
    After running about 50 traceroutes while alt-tabbed during the lag spikes the issue seems to be with be2137.ccr21.bos01.atlas.cogentco.com -- Which i'm guessing is a feeder between bell and cogent's network (guessing just by the BE prefix).

    During the spikes i'll get between 75% and 100% packet loss on that hop onwards, all hops before that are fine with or without the spikes.

    Nothing we can do but hope somoene from Cryptic/PW notices the thread and opens a ticket with Cogent.
  • stobvsstobvs Member Posts: 1 Arc User
    edited October 2014
    Same issue from the GTA with Bell Canada. Was working fine last week, optimistic that it will be resolved.
  • docwho13docwho13 Member Posts: 1 Arc User
    edited October 2014
    its not just you ive been experiencing the same thing and i live in the united states.
  • raijenardeshraijenardesh Member Posts: 9 Arc User
    edited October 2014
    Could you post some more details to help figure things out (General location in the US, ISP and the info form the sticky)
  • kiriseekirisee Member Posts: 446 Arc User
    edited October 2014
    Dear Cryptic,

    You are having massive disconnects and lag AGAIN today. This seems to be happening every other day now, Perhaps you could feed the hamsters again please??

    Ty
    "If everyone used Macs, we'd be working on how to get to Alpha Centauri rather than how to get to Mars."
  • xceptionalzeroxceptionalzero Member Posts: 76 Arc User
    edited October 2014
    getting disconnects and slow loading of launcher and character screen and slowness in updates in game(when i am not disconnecting. Just the last 24 hours

    ping is 185 and tracert hits about 300ms at the atlantic cogent connection

    I have seen those kind of results before but they have never made it sooo slow and unstable

    (BT 10mb connection from UK)
  • kiriseekirisee Member Posts: 446 Arc User
    edited October 2014
    kirisee wrote: »
    Dear Cryptic,

    You are having massive disconnects and lag AGAIN today. This seems to be happening every other day now, Perhaps you could feed the hamsters again please??

    Ty


    We are still having this problem, please investigate.
    "If everyone used Macs, we'd be working on how to get to Alpha Centauri rather than how to get to Mars."
  • gavriil1983gavriil1983 Member Posts: 73 Arc User
    edited October 2014
    with primus in kingston ontario, I've been having issues too. I think ontario dsl isps have been acting up lately. it's a pain in the [redacted].
  • krog11krog11 Member Posts: 11 Arc User
    edited October 2014
    C:\Users\Krog>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 100.94.5.169
    2 574 ms 600 ms 560 ms host977300250.direcway.com [97.73.50.2]
    3 550 ms 719 ms 763 ms host9773001752.direcway.com [97.73.52.17]
    4 672 ms 1179 ms 724 ms host9773005152.direcway.com [97.73.52.51]
    5 577 ms 1229 ms 549 ms te0-0-0-1.nr11.b020767-1.slc01.atlas.cogentco.co
    m [38.122.98.25]
    6 551 ms 540 ms 558 ms te2-7.mag01.slc01.atlas.cogentco.com [154.24.0.2
    33]
    7 583 ms 587 ms 576 ms te0-7-0-5.ccr21.slc01.atlas.cogentco.com [154.54
    .87.10]
    8 661 ms 877 ms 1082 ms be2126.ccr21.den01.atlas.cogentco.com [154.54.25
    .65]
    9 1053 ms 580 ms 641 ms be2128.ccr21.mci01.atlas.cogentco.com [154.54.25
    .174]
    10 746 ms 744 ms 1055 ms be2156.ccr41.ord01.atlas.cogentco.com [154.54.6.
    86]
    11 1097 ms 698 ms 680 ms be2137.ccr21.bos01.atlas.cogentco.com [154.54.43
    .194]
    12 769 ms 647 ms 619 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    13 660 ms 724 ms * 38.111.40.114
    14 623 ms 855 ms 600 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.

    C:\Users\Krog>

    yep
  • raijenardeshraijenardesh Member Posts: 9 Arc User
    edited October 2014
    captcokecan wrote: »
    I don't even know where to go from here. Seems to be something with regards to Bell Canada (at least in our cases) and Cryptic, possibly at the ISP level.

    Open a ticket with Bell?

    I don't even know how that would go. The rest of the Internet is fine for me. They'll likely write it off as "Remote ISP issue" and wash their hands...
    docwho13 wrote: »
    its not just you ive been experiencing the same thing and i live in the united states.
    krog11 wrote: »
    C:\Users\Krog>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 100.94.5.169
    2 574 ms 600 ms 560 ms host977300250.direcway.com [97.73.50.2]
    3 550 ms 719 ms 763 ms host9773001752.direcway.com [97.73.52.17]
    4 672 ms 1179 ms 724 ms host9773005152.direcway.com [97.73.52.51]
    5 577 ms 1229 ms 549 ms te0-0-0-1.nr11.b020767-1.slc01.atlas.cogentco.co
    m [38.122.98.25]
    6 551 ms 540 ms 558 ms te2-7.mag01.slc01.atlas.cogentco.com [154.24.0.2
    33]
    7 583 ms 587 ms 576 ms te0-7-0-5.ccr21.slc01.atlas.cogentco.com [154.54
    .87.10]
    8 661 ms 877 ms 1082 ms be2126.ccr21.den01.atlas.cogentco.com [154.54.25
    .65]
    9 1053 ms 580 ms 641 ms be2128.ccr21.mci01.atlas.cogentco.com [154.54.25
    .174]
    10 746 ms 744 ms 1055 ms be2156.ccr41.ord01.atlas.cogentco.com [154.54.6.
    86]
    11 1097 ms 698 ms 680 ms be2137.ccr21.bos01.atlas.cogentco.com [154.54.43
    .194]
    12 769 ms 647 ms 619 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    13 660 ms 724 ms * 38.111.40.114
    14 623 ms 855 ms 600 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.

    C:\Users\Krog>

    yep

    This doesn't look like the same thing -- You're getting a 600ms on your first hop from your modem, way before it hits cogent/cryptic
  • zaileizailei Member Posts: 13 Arc User
    edited October 2014
    Same thing for the last several days now.


    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.0.1
    2 10 ms 7 ms 9 ms router24-72-110-1.r.rev.accesscomm.ca [24.72.110
    .1]
    3 8 ms 7 ms 7 ms internet-7606.accesscomm.ca [24.72.99.249]
    4 42 ms 44 ms 40 ms 67.69.244.105
    5 54 ms 55 ms 54 ms tcore4-torontoxn_0-13-0-0.net.bell.ca [64.230.97
    .138]
    6 52 ms 53 ms 53 ms tcore4-toronto12_HundredGigE1-1-0-0.net.bell.ca
    [64.230.50.12]
    7 55 ms 63 ms 55 ms newcore2-chicago23_so2-0-0.net.bell.ca [64.230.1
    47.174]
    8 64 ms 57 ms 57 ms bx6-chicago23_POS0-3-0-0.net.bell.ca [64.230.186
    .202]
    9 57 ms 51 ms 52 ms te0-0-1-2.rcr11.ord09.atlas.cogentco.com [154.54
    .11.29]
    10 52 ms 51 ms 51 ms be2307.ccr42.ord01.atlas.cogentco.com [154.54.31
    .153]
    11 73 ms 77 ms 75 ms be2138.ccr22.bos01.atlas.cogentco.com [154.54.43
    .202]
    12 74 ms 76 ms 75 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
    4]
    13 87 ms 75 ms 86 ms 38.111.40.114
    14 73 ms 76 ms 75 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.

    C:\Users\Administrator>




    C:\Users\Administrator>pathping patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:
    0 Evan-PC.accesscomm.ca [192.168.0.123]
    1 192.168.0.1
    2 router24-72-110-1.r.rev.accesscomm.ca [24.72.110.1]
    3 internet-7606.accesscomm.ca [24.72.99.249]
    4 67.69.244.105
    5 tcore4-torontoxn_0-13-0-0.net.bell.ca [64.230.97.138]
    6 tcore4-toronto12_HundredGigE1-1-0-0.net.bell.ca [64.230.50.12]
    7 newcore2-chicago23_so2-0-0.net.bell.ca [64.230.147.174]
    8 bx6-chicago23_POS0-3-0-0.net.bell.ca [64.230.186.202]
    9 te0-0-1-2.rcr11.ord09.atlas.cogentco.com [154.54.11.29]
    10 be2307.ccr42.ord01.atlas.cogentco.com [154.54.31.153]
    11 be2138.ccr22.bos01.atlas.cogentco.com [154.54.43.202]
    12 te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.254]
    13 38.111.40.114
    14 patchserver2.crypticstudios.com [208.95.185.41]

    Computing statistics for 350 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 Evan-PC.accesscomm.ca [192.168.0.1
    23]
    0/ 100 = 0% |
    1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1
    0/ 100 = 0% |
    2 17ms 0/ 100 = 0% 0/ 100 = 0% router24-72-110-1.r.rev.accesscomm
    .ca [24.72.110.1]
    0/ 100 = 0% |
    3 27ms 0/ 100 = 0% 0/ 100 = 0% internet-7606.accesscomm.ca [24.72
    .99.249]
    0/ 100 = 0% |
    4 45ms 0/ 100 = 0% 0/ 100 = 0% 67.69.244.105
    0/ 100 = 0% |
    5 --- 100/ 100 =100% 100/ 100 =100% tcore4-torontoxn_0-13-0-0.net.bell
    .ca [64.230.97.138]
    0/ 100 = 0% |
    6 --- 100/ 100 =100% 100/ 100 =100% tcore4-toronto12_HundredGigE1-1-0-
    0.net.bell.ca [64.230.50.12]
    0/ 100 = 0% |
    7 --- 100/ 100 =100% 100/ 100 =100% newcore2-chicago23_so2-0-0.net.bel
    l.ca [64.230.147.174]
    0/ 100 = 0% |
    8 --- 100/ 100 =100% 100/ 100 =100% bx6-chicago23_POS0-3-0-0.net.bell.
    ca [64.230.186.202]
    0/ 100 = 0% |
    9 53ms 0/ 100 = 0% 0/ 100 = 0% te0-0-1-2.rcr11.ord09.atlas.cogent
    co.com [154.54.11.29]
    0/ 100 = 0% |
    10 53ms 0/ 100 = 0% 0/ 100 = 0% be2307.ccr42.ord01.atlas.cogentco.
    com [154.54.31.153]
    0/ 100 = 0% |
    11 74ms 0/ 100 = 0% 0/ 100 = 0% be2138.ccr22.bos01.atlas.cogentco.
    com [154.54.43.202]
    0/ 100 = 0% |
    12 --- 100/ 100 =100% 100/ 100 =100% te4-2.ccr01.bos06.atlas.cogentco.c
    om [66.28.4.254]
    0/ 100 = 0% |
    13 78ms 0/ 100 = 0% 0/ 100 = 0% 38.111.40.114
    0/ 100 = 0% |
    14 76ms 0/ 100 = 0% 0/ 100 = 0% patchserver2.crypticstudios.com [2
    08.95.185.41]

    Trace complete.
  • krog11krog11 Member Posts: 11 Arc User
    edited October 2014
    I am very well acquainted with the latency/signal propagation issues with satellite internet. However, for 6 months prior to the patch that was supposed to fix the issue of visual effects going away, the Hughes net Gen4 satellite internet service worked VERY well with this game.....as subsequent patches have been released for the upgrade system etc. connection issues have increased.....has Cryptic just decided that satellite users are such a low percentage of users that they can just be discarded?.....looks that way....
  • krog11krog11 Member Posts: 11 Arc User
    edited October 2014
    just a layman, but I think this shows it's mostly at cryptic's end

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Krog>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 100.94.78.41
    2 559 ms 539 ms 646 ms host977300250.direcway.com [97.73.50.2]
    3 571 ms 596 ms 573 ms host9773001752.direcway.com [97.73.52.17]
    4 558 ms 929 ms 825 ms host9773003452.direcway.com [97.73.52.34]
    5 710 ms 906 ms 1079 ms te0-0-0-1.nr11.b020767-1.slc01.atlas.cogentco.co
    m [38.122.98.25]
    6 698 ms 798 ms 628 ms te2-7.mag01.slc01.atlas.cogentco.com [154.24.0.2
    33]
    7 566 ms 574 ms 551 ms te0-7-0-5.ccr21.slc01.atlas.cogentco.com [154.54
    .87.10]
    8 605 ms 593 ms 628 ms be2126.ccr21.den01.atlas.cogentco.com [154.54.25
    .65]
    9 637 ms 628 ms 757 ms be2128.ccr21.mci01.atlas.cogentco.com [154.54.25
    .174]
    10 585 ms 712 ms 1076 ms be2156.ccr41.ord01.atlas.cogentco.com [154.54.6.
    86]
    11 766 ms 724 ms 672 ms be2137.ccr21.bos01.atlas.cogentco.com [154.54.43
    .194]
    12 692 ms 1106 ms 757 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    13 748 ms 1094 ms 1345 ms 38.111.40.114
    14 874 ms 610 ms 669 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.

    C:\Users\Krog>
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited October 2014
    krog11 wrote: »
    just a layman, but I think this shows it's mostly at cryptic's end

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Krog>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 100.94.78.41
    2 559 ms 539 ms 646 ms host977300250.direcway.com [97.73.50.2]
    3 571 ms 596 ms 573 ms host9773001752.direcway.com [97.73.52.17]
    4 558 ms 929 ms 825 ms host9773003452.direcway.com [97.73.52.34]
    5 710 ms 906 ms 1079 ms te0-0-0-1.nr11.b020767-1.slc01.atlas.cogentco.co
    m [38.122.98.25]
    6 698 ms 798 ms 628 ms te2-7.mag01.slc01.atlas.cogentco.com [154.24.0.2
    33]
    7 566 ms 574 ms 551 ms te0-7-0-5.ccr21.slc01.atlas.cogentco.com [154.54
    .87.10]
    8 605 ms 593 ms 628 ms be2126.ccr21.den01.atlas.cogentco.com [154.54.25
    .65]
    9 637 ms 628 ms 757 ms be2128.ccr21.mci01.atlas.cogentco.com [154.54.25
    .174]
    10 585 ms 712 ms 1076 ms be2156.ccr41.ord01.atlas.cogentco.com [154.54.6.
    86]
    11 766 ms 724 ms 672 ms be2137.ccr21.bos01.atlas.cogentco.com [154.54.43
    .194]
    12 692 ms 1106 ms 757 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    13 748 ms 1094 ms 1345 ms 38.111.40.114
    14 874 ms 610 ms 669 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.

    C:\Users\Krog>

    'Trace Route' doesn't look like its at Cryptic's end... 180 ms is the recommended upper limit for reliable game play. Your network latency starts at over half a second on the first hop. Which means either your modem/gateway has a serious issue, or you're trying to connect via a satellite link, which isn't recommended...
  • coolheadalcoolheadal Member Posts: 1,253 Arc User
    edited October 2014
    Those of us here in the good old USA that are on Comcast an are also using Ubee DC3 Cable Modem should contact your them A-SAP!

    Firmware Patch is available (let the Comcast Internet Special apply the patch/boot loader)
    Place your Modem on the right node

    Also other modems have patches as well.
    Once this is done also download any router firmware patches also if you need.

    If you have done everything under-the-sun then might be time to get new hardware

    modem
    router
    network card

    an etc.
    [SIGPIC][/SIGPIC]

    Time will only tell!
  • bubblebaflebubblebafle Member Posts: 273 Arc User
    edited October 2014
    grouchyotaku wrote: »
    'Trace Route' doesn't look like its at Cryptic's end... 180 ms is the recommended upper limit for reliable game play. Your network latency starts at over half a second on the first hop. Which means either your modem/gateway has a serious issue, or you're trying to connect via a satellite link, which isn't recommended...

    180 is the MINIMUM recommended setting, but it is already a value extremely high to play online. This means, you should have a value of 100 or less to have a good gaming experience. Now, i dont know where cryptic pick that value, but 180 is already too high. In almost every mmorpg i played, having more than 100ms is too bad, and will make your gaming experience laggy and fully of rubberbanding issues. Hell, some games recommend you to have 50 ms or something like that..

    I am myself experiencing lagging and rubberbanding / desconnection issues since a few weeks ago, when i never had network issues since i started playing 1,5 years ago. My ping is about 60 ms. So, as you can see this means absolutely nothing. Its clear that the servers are malfunctioning since a few weeks ago, because the lagging and disconnection issues are much much much noticeable than time ago. Yesterday i just logged out because the gameplay was horrible. I was doing the mission "the undying" and the lag was so terrible that i needed to quit. Tell me now how a mission that doesnt require connection speed should be having rubberbanding issues.. it makes no sense.
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited October 2014
    bubblebafle wrote: »
    ...

    I am myself experiencing lagging and rubberbanding / desconnection issues since a few weeks ago, when i never had network issues since i started playing 1,5 years ago. My ping is about 60 ms. So, as you can see this means absolutely nothing. Its clear that the servers are malfunctioning since a few weeks ago, because the lagging and disconnection issues are much much much noticeable than time ago. ....

    But if it was a Server problem wouldn't you expect EVERYONE to be having this problem ??? (And I haven't seen any sign of lag and disconnection from my Silicon Valley connection... STFs are well populated too, so many people are in the same position as I am...)

    Short network latency is nice to have, but its not everything needed for a quality connection. What about sustained network connection throughput ? What about connection quality and the issue of dropped data packets?

    And don't expect your Internet connection is a static configuration. ISP change their internal routing tables all the time, due to changing network demand and changes to the Internet Backbone providers pricing structure.
  • strykewolf67strykewolf67 Member Posts: 1 Arc User
    edited October 2014
    Been wondering what's been going on. Did an ipconfig /dnsflush to clear things (sometimes works) From tracert/pathping and checking a few sites to verify. Centurylink is having some major issues.

    100% packet loss and ping doubles when it hits bst-edge-05.inet.qwest.net (in my case). After reading a few sites, looks like folks all over the US who have CenturyLink as an ISP (old Qwest/ Savvis/and a couple others) are having the most issues...and the issues appear to be coast-to-coast. Was intermittent locally for the last week, or so, and been constant all day, today.

    For what it's worth.
    [SIGPIC]http://sto-forum.perfectworld.com/image.php?type=sigpic&userid=91438543000&dateline=1409236387[/SIGPIC]

    Sarah Knightly - Co-leader; Frontier Explorers - U.S.S. Witchblade
    Rias Gremory - Leader; Frontier Marauders - I.K.S. B'ullwinkle
  • captcokecancaptcokecan Member Posts: 143 Arc User
    edited October 2014
    Just an update, but in my area (GTA, Ontario), it seems to be working properly again. Not much lag and no disconnects for awhile. Knock on wood.
    Hey I just vaped you, and this is crazy;
    But here's my frequency, so hail me maybe?
  • bubblebaflebubblebafle Member Posts: 273 Arc User
    edited October 2014
    grouchyotaku wrote: »
    But if it was a Server problem wouldn't you expect EVERYONE to be having this problem ??? (And I haven't seen any sign of lag and disconnection from my Silicon Valley connection... STFs are well populated too, so many people are in the same position as I am...)

    Short network latency is nice to have, but its not everything needed for a quality connection. What about sustained network connection throughput ? What about connection quality and the issue of dropped data packets?

    And don't expect your Internet connection is a static configuration. ISP change their internal routing tables all the time, due to changing network demand and changes to the Internet Backbone providers pricing structure.

    I know.

    But my point was, that i dont see why an episode, that it is purely an off-line feature will cause rubberband issues. That is the reason i know it is not my internet connection (in fact i only suffer rubberband issues on STO).
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited October 2014
    bubblebafle wrote: »
    I know.

    But my point was, that i dont see why an episode, that it is purely an off-line feature will cause rubberband issues. That is the reason i know it is not my internet connection (in fact i only suffer rubberband issues on STO).

    You seem to be confusing two different issues here... there is...
    • the issue of connecting to the Internet
    • the issue of connecting through the Internet

    The first case you don't have a problem.... Its the second case where you have the problem... And unless those other game servers are located in the same physical location as the STO servers, the fact that you can connect to them has very little meaning, as different locations on the Internet will have different connection routes with different performance metrics...
  • bubblebaflebubblebafle Member Posts: 273 Arc User
    edited October 2014
    I didnt experiment any of this prior to season 9.5 or somewhere that point. I never had rubberband issues in about 1,5 years ive been playing until a few weeks ago. Not only that, some random crashes here and there (not too much just one or two in a week) that i never had before. Its obvious something happened, and i dont think its just the route of my connection paths directing elsewhere. That could happen maybe 2 or 3 days in a week, but eventually i will recover a smooth gameplay.

    STO is becoming really bad performing in all aspects, i only hope this is only temporary.
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited October 2014
    bubblebafle wrote: »
    I didnt experiment any of this prior to season 9.5 or somewhere that point. I never had rubberband issues in about 1,5 years ive been playing until a few weeks ago. Not only that, some random crashes here and there (not too much just one or two in a week) that i never had before. Its obvious something happened, and i dont think its just the route of my connection paths directing elsewhere. That could happen maybe 2 or 3 days in a week, but eventually i will recover a smooth gameplay.
    ...

    Something may have happened, but you have to keep in mind that yours is a relatively isolated case. Unless you can explain why the majority of STO players aren't suffering these symptoms, then that would mean the problem is either in your system, or your network connection through the Internet to the STO servers...
  • bubblebaflebubblebafle Member Posts: 273 Arc User
    edited October 2014
    grouchyotaku wrote: »
    Something may have happened, but you have to keep in mind that yours is a relatively isolated case. Unless you can explain why the majority of STO players aren't suffering these symptoms, then that would mean the problem is either in your system, or your network connection through the Internet to the STO servers...

    You wrong. A lot of players are suffering these symptomps, its just they dont post on the forums. Its probably they consider this normal. Ok, im not talking about really critical issues, just a little rubberbanding here and there, but enough to break all the immersion in the game. I dunno how to explain, since a couple of weeks ago, its just i feel the game is even less stable than before. I dont think its my system (i didnt touch anything since months ago). Maybe it is my isp, but as I SAID, i dont have any problems with other mmorpgs. ITs curious this only happens playing STO..
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