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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

server not responding issues

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  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited September 2014
    sennahcherib wrote: »
    forgotten to post the result :P


    D
  • sennahcheribsennahcherib Member Posts: 2,823 Arc User
    edited September 2014
    the main problem is with the login server, it takes time to switch between my toons, and i'm often disconnected when i want to switch from a toon to an other.

    btw thx
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited September 2014
    sennahcherib wrote: »
    the main problem is with the login server, it takes time to switch between my toons, and i'm often disconnected when i want to switch from a toon to an other.

    btw thx

    The packet loss your 'Path Ping' results show can easily cause this from connection quality issues...
  • captainpugwash1captainpugwash1 Member Posts: 908 Arc User
    edited September 2014
    My ship has just started playing hop skip and jump then i get kicked out of the game, no prob getting back in but bad lag and banding,,,,,,:(

    im in the uk.
  • sennahcheribsennahcherib Member Posts: 2,823 Arc User
    edited September 2014
    grouchyotaku wrote: »
    The packet loss your 'Path Ping' results show can easily cause this from connection quality issues...

    ok. damn' i have always problems only with this game, and never with others :mad:

    graphic problems, i had to removed my high end 3d card for an average card, and now connection problems. i'm really tired
  • sennahcheribsennahcherib Member Posts: 2,823 Arc User
    edited September 2014
    well, i checked everything, and my conclusion is that the problem comes from cryptic servers. the launcher doesn't work correctly (it takes time before i can see the button ENGAGE), the captain selection window is very slow, and the last but not least, a lot of connection problems.

    I have only problems with this game; and they began tuesday; before this day, all was ok. :mad:
  • operationschiefoperationschief Member Posts: 2 Arc User
    edited September 2014
    Also getting the very frequent dc's. Every 5 to 15 minutes, I get a 20 second lag spike and get dropped to login. I can usually log back in immediately.


    Microsoft Windows [Version 6.2.9200]
    (c) 2012 Microsoft Corporation. All rights reserved.

    C:\Users\alex>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms patchserver2.crypticstudios.com [208.95.185.41]
    2 26 ms 23 ms 29 ms cable-mac1.rochnyei-ar4005.nyroc.rr.com [74.74.144.1]
    3 13 ms 11 ms 12 ms rdc-24-93-8-202.wny.northeast.rr.com [24.93.8.202]
    4 45 ms 11 ms 11 ms rdc-72-230-153-140.wny.east.twcable.com [72.230.153.140]
    5 29 ms 27 ms 34 ms rdc-72-230-153-243.wny.east.twcable.com [72.230.153.243]
    6 31 ms 30 ms 31 ms be45.cr0.chi10.tbone.rr.com [107.14.19.106]
    7 25 ms 25 ms 27 ms ae4.pr1.chi10.tbone.rr.com [66.109.1.66]
    8 27 ms 28 ms 27 ms te0-3-0-27.ccr21.ord03.atlas.cogentco.com [154.54.11.145]
    9 28 ms 28 ms 31 ms be2005.ccr41.ord01.atlas.cogentco.com [66.28.4.73]
    10 50 ms 73 ms 52 ms be2137.ccr21.bos01.atlas.cogentco.com [154.54.43.194]
    11 48 ms 47 ms 50 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
    12 45 ms 54 ms 53 ms 38.111.40.114
    13 43 ms 43 ms * patchserver2.crypticstudios.com [208.95.185.41]
    14 42 ms 44 ms 43 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.

    C:\Users\alex>pathping patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:
    0 legion.Belkin [192.168.2.2]
    1 patchserver2.crypticstudios.com [208.95.185.41]
    2 cable-mac1.rochnyei-ar4005.nyroc.rr.com [74.74.144.1]
    3 rdc-24-93-8-202.wny.northeast.rr.com [24.93.8.202]
    4 rdc-72-230-153-140.wny.east.twcable.com [72.230.153.140]
    5 rdc-72-230-153-243.wny.east.twcable.com [72.230.153.243]
    6 be45.cr0.chi10.tbone.rr.com [107.14.19.106]
    7 ae4.pr1.chi10.tbone.rr.com [66.109.1.66]
    8 te0-3-0-27.ccr21.ord03.atlas.cogentco.com [154.54.11.145]
    9 be2005.ccr41.ord01.atlas.cogentco.com [66.28.4.73]
    10 be2137.ccr21.bos01.atlas.cogentco.com [154.54.43.194]
    11 te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
    12 38.111.40.114
    13 patchserver2.crypticstudios.com [208.95.185.41]

    Computing statistics for 325 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 legion.Belkin [192.168.2.2]
    5/ 100 = 5% |
    1 64ms 9/ 100 = 9% 4/ 100 = 4% patchserver2.crypticstudios.com [208.95.185.41]
    0/ 100 = 0% |
    2 41ms 7/ 100 = 7% 2/ 100 = 2% cable-mac1.rochnyei-ar4005.nyroc.rr.com [74.74.144.1]
    0/ 100 = 0% |
    3 23ms 6/ 100 = 6% 1/ 100 = 1% rdc-24-93-8-202.wny.northeast.rr.com [24.93.8.202]
    0/ 100 = 0% |
    4 19ms 6/ 100 = 6% 1/ 100 = 1% rdc-72-230-153-140.wny.east.twcable.com [72.230.153.140]
    0/ 100 = 0% |
    5 18ms 9/ 100 = 9% 4/ 100 = 4% rdc-72-230-153-243.wny.east.twcable.com [72.230.153.243]
    0/ 100 = 0% |
    6 30ms 10/ 100 = 10% 5/ 100 = 5% be45.cr0.chi10.tbone.rr.com [107.14.19.106]
    0/ 100 = 0% |
    7 46ms 7/ 100 = 7% 2/ 100 = 2% ae4.pr1.chi10.tbone.rr.com [66.109.1.66]
    0/ 100 = 0% |
    8 29ms 6/ 100 = 6% 1/ 100 = 1% te0-3-0-27.ccr21.ord03.atlas.cogentco.com [154.54.11.145]
    0/ 100 = 0% |
    9 --- 100/ 100 =100% 99/ 100 = 99% be2005.ccr41.ord01.atlas.cogentco.com [66.28.4.73]
    0/ 100 = 0% |
    10 52ms 7/ 100 = 7% 2/ 100 = 2% be2137.ccr21.bos01.atlas.cogentco.com [154.54.43.194]
    0/ 100 = 0% |
    11 --- 100/ 100 =100% 99/ 100 = 99% te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
    0/ 100 = 0% |
    12 61ms 7/ 100 = 7% 2/ 100 = 2% 38.111.40.114
    0/ 100 = 0% |
    13 53ms 5/ 100 = 5% 0/ 100 = 0% patchserver2.crypticstudios.com [208.95.185.41]

    Trace complete.

    -edit for formating-
  • sovakofvulcansovakofvulcan Member Posts: 103 Arc User
    edited September 2014
    This started for me after the "emergency" patch last night (EDT)...hope they do another one to get fixed before Monday...
    Admiral Jisil T'ror
    Admiral Sovak
    “Does anyone remember when we used to be explorers...”
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited September 2014
    operationschief wrote: »
    Also getting the very frequent dc's. Every 5 to 15 minutes, I get a 20 second lag spike and get dropped to login. I can usually log back in immediately.


    Microsoft Windows [Version 6.2.9200]
    (c) 2012 Microsoft Corporation. All rights reserved.

    C:\Users\alex>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms patchserver2.crypticstudios.com [208.95.185.41]
    2 26 ms 23 ms 29 ms cable-mac1.rochnyei-ar4005.nyroc.rr.com [74.74.144.1]
    3 13 ms 11 ms 12 ms rdc-24-93-8-202.wny.northeast.rr.com [24.93.8.202]
    4 45 ms 11 ms 11 ms rdc-72-230-153-140.wny.east.twcable.com [72.230.153.140]
    5 29 ms 27 ms 34 ms rdc-72-230-153-243.wny.east.twcable.com [72.230.153.243]
    6 31 ms 30 ms 31 ms be45.cr0.chi10.tbone.rr.com [107.14.19.106]
    7 25 ms 25 ms 27 ms ae4.pr1.chi10.tbone.rr.com [66.109.1.66]
    8 27 ms 28 ms 27 ms te0-3-0-27.ccr21.ord03.atlas.cogentco.com [154.54.11.145]
    9 28 ms 28 ms 31 ms be2005.ccr41.ord01.atlas.cogentco.com [66.28.4.73]
    10 50 ms 73 ms 52 ms be2137.ccr21.bos01.atlas.cogentco.com [154.54.43.194]
    11 48 ms 47 ms 50 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
    12 45 ms 54 ms 53 ms 38.111.40.114
    13 43 ms 43 ms * patchserver2.crypticstudios.com [208.95.185.41]
    14 42 ms 44 ms 43 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.

    C:\Users\alex>pathping patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:
    0 legion.Belkin [192.168.2.2]
    1 patchserver2.crypticstudios.com [208.95.185.41]
    2 cable-mac1.rochnyei-ar4005.nyroc.rr.com [74.74.144.1]
    3 rdc-24-93-8-202.wny.northeast.rr.com [24.93.8.202]
    4 rdc-72-230-153-140.wny.east.twcable.com [72.230.153.140]
    5 rdc-72-230-153-243.wny.east.twcable.com [72.230.153.243]
    6 be45.cr0.chi10.tbone.rr.com [107.14.19.106]
    7 ae4.pr1.chi10.tbone.rr.com [66.109.1.66]
    8 te0-3-0-27.ccr21.ord03.atlas.cogentco.com [154.54.11.145]
    9 be2005.ccr41.ord01.atlas.cogentco.com [66.28.4.73]
    10 be2137.ccr21.bos01.atlas.cogentco.com [154.54.43.194]
    11 te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
    12 38.111.40.114
    13 patchserver2.crypticstudios.com [208.95.185.41]

    Computing statistics for 325 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 legion.Belkin [192.168.2.2]
    5/ 100 = 5% |
    1 64ms 9/ 100 = 9% 4/ 100 = 4% patchserver2.crypticstudios.com [208.95.185.41]
    0/ 100 = 0% |
    2 41ms 7/ 100 = 7% 2/ 100 = 2% cable-mac1.rochnyei-ar4005.nyroc.rr.com [74.74.144.1]
    0/ 100 = 0% |
    3 23ms 6/ 100 = 6% 1/ 100 = 1% rdc-24-93-8-202.wny.northeast.rr.com [24.93.8.202]
    0/ 100 = 0% |
    4 19ms 6/ 100 = 6% 1/ 100 = 1% rdc-72-230-153-140.wny.east.twcable.com [72.230.153.140]
    0/ 100 = 0% |
    5 18ms 9/ 100 = 9% 4/ 100 = 4% rdc-72-230-153-243.wny.east.twcable.com [72.230.153.243]
    0/ 100 = 0% |
    6 30ms 10/ 100 = 10% 5/ 100 = 5% be45.cr0.chi10.tbone.rr.com [107.14.19.106]
    0/ 100 = 0% |
    7 46ms 7/ 100 = 7% 2/ 100 = 2% ae4.pr1.chi10.tbone.rr.com [66.109.1.66]
    0/ 100 = 0% |
    8 29ms 6/ 100 = 6% 1/ 100 = 1% te0-3-0-27.ccr21.ord03.atlas.cogentco.com [154.54.11.145]
    0/ 100 = 0% |
    9 --- 100/ 100 =100% 99/ 100 = 99% be2005.ccr41.ord01.atlas.cogentco.com [66.28.4.73]
    0/ 100 = 0% |
    10 52ms 7/ 100 = 7% 2/ 100 = 2% be2137.ccr21.bos01.atlas.cogentco.com [154.54.43.194]
    0/ 100 = 0% |
    11 --- 100/ 100 =100% 99/ 100 = 99% te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
    0/ 100 = 0% |
    12 61ms 7/ 100 = 7% 2/ 100 = 2% 38.111.40.114
    0/ 100 = 0% |
    13 53ms 5/ 100 = 5% 0/ 100 = 0% patchserver2.crypticstudios.com [208.95.185.41]

    Trace complete.

    -edit for formating-

    Serious problems here... Not only do you have packet drop (data packets lost or thrown away) all over your connection path, your modem/gateway CLAIMS TO BE THE PATCH SERVER!!!

    If a reboot/power cycle of the modem/gateway doesn't clear the problem, then you should contact your ISP Tech Support and have them look at the unit...
  • kagasenseikagasensei Member Posts: 526 Arc User
    edited September 2014
    I cannot even retrieve my characters list. always get a "login2 timeout".
    - Masterlist: Wrong contact backgrounds in STO -

    STOWiki admin.
  • swatopswatop Member Posts: 566 Arc User
    edited September 2014
    same here, same here
  • atonic6atonic6 Member Posts: 0 Arc User
    edited September 2014
    that makes 3 of us
  • accordvtec77accordvtec77 Member Posts: 140 Arc User
    edited September 2014
    I suspect any moment now, the server will go down for "emergency maintenance" as a result of the so called "stability updates" from yesterday
  • ikonn#1068 ikonn
    ikonn#1068
         Member Posts: 1,450 Arc User
    edited September 2014
    Connecting to the login server...

    Hangs for roughly 2 min

    Connection to the login server timed out

    The server hears us knocking, but refuses to open the door.
    -AoP- Warrior's Blood (KDF Armada) / -AoP- Qu' raD qulbo'Degh / -AoP- Project Phoenix
    Join Date: Tuesday, February 2, 2010
  • karcornerkarcorner Member Posts: 294 Arc User
    edited September 2014
    Wow it is still down, this makes me not want to play the xpac for a few days after release, if it is crashing now, I can not imagine how bad it will be on the 14th.
  • askrayaskray Member Posts: 3,329 Arc User
    edited September 2014
    Folks today's downtime thread is - http://sto-forum.perfectworld.com/showthread.php?p=19504611

    It's a known issue and being looked at.
    Yes, I'm that Askray@Batbayer in game. Yes, I still play. No, I don't care.
    Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker.
    Tiktok: @Askray Facebook: Askray113


  • jrbrianjrbrian Member Posts: 157 Arc User
    edited September 2014
    askray wrote: »
    Folks today's downtime thread is - http://sto-forum.perfectworld.com/showthread.php?p=19504611

    It's a known issue and being looked at.

    Thank you for the update! :)
  • siriusmusictownsiriusmusictown Member Posts: 108 Arc User
    edited September 2014
    FOR ALL REAL PLAYERS NOTICE:

    GROUCHYOTAKU Profile states 21 hours 12 minutes playing time. He has been a member since 2012. He has posted 2214 replies on forums.

    DRAW YOUR OWN CONCLUSIONS.
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