you cancelled my subscription WHY!

mindwipecjg

i was playing earlier and sold two fleet modules for just over 9mil ec each in game..

when i saw my balance however i was capped at 10 mil ec..

this only occurs if your a silver membership player.. im gold on a monthly occuring status..

i naturally logged into my account to check my status of my subscription to find that my subscription has been rendered inactive (and not by myself)

i would therefore like to know why my account has been reverted to free2play without my knowledge.. why it was done.. have it reactivated please (since i am not fully through the current month) and i would like re-embersing on the two fleet modules i sold in in game energy credits as i paid REAL money for those items i sold and did not get my game currency as a result of being capped on EC..

i would apprieciate a swift response on this please with all of the above taken care of..

hopeflly this can be resolv swiftly and i look forward to you contacting me asap.

Question Reference #140807-000413 (in support tickets)

rdm1958

I had an issue and contacted the address below and got it resolved:

customerservice@perfectworld.com via mailmw.custhelp.com

mindwipecjg

rdm1958 wrote: »

I had an issue and contacted the address below and got it resolved:

customerservice@perfectworld.com via mailmw.custhelp.com

i shot them a mail .. hopfully they will read it

thanks rdm1958

mindwipecjg

and this is what i got

"Your question has been received. Due to high ticket volumes at this time, we will respond to your question as soon as possible."

:mad:

so now im missing out on veteran day accumulation and my missing 20 mill EC until they get around to it

btw i got that TWICE one from the ticket i initially submitted and the further email direct to PWE

this is not good PWE/Cryptic especially with the amount of money i have invested in this game

mindwipecjg

well they finally got back to me and this was the response.. (WOW!)

( GO BUY ANOTHER SUBSCRIPTION THEN! HERES HOW MUCH THEY COST! ) -(NUTSHELL VERSION SINCE THE MODERATORS EDITIED THIS BIT OF MY POST!)

that has to be the most laziest response to a billing/ TRIBBLE up (on their part) queery i have ever heard. in short they are telling me to shellout an additional amount of cash (even though i paid this month remember) just to get my gold subscription re-activated.. and as for the capped EC wich cost me 20mil well that can be simply ignored..

im sorry but that response is simply unacceptable.. i will be furthering this ticket with them till this gets resolved as that responce was ponderous

grouchyotaku

mindwipecjg wrote: »

....

im sorry but that response is simply unacceptable.. i will be furthering this ticket with them till this gets resolved as that responce was ponderous

Ummm... You know that duplicate tickets are going to slow your response down...

mindwipecjg

same ticket not a duplicated

its on going and just updated back and forth on the same ticket

woodcat5

Hi,

One thing you must understand and do (have also) is patience.

As I can see you got a normal reply from support from which is the starting point in order to solve your problem.

The subscription status is cancel when you fail to pay or something happen with the payment and don't reach Cryptic on time. From they side you stop paying your subscription so they stop the status.

You have to just look into the payment (if you did) and forward to support the date and time of the invoice you do the payment.

Be aware!
Probably you will be move to Billing support, which is not good to talk in bad mod as you are now.
Be diplomatic, speak well, don't yell or argue. If do, mention facts and try to team-up with them to find why or how to resolve your problem.

Support staff is usually people who want to help and solve problems.

askray

Please remember that you cannot post ticket replies on the forums and as such I've edited your post.

mindwipecjg

askray wrote: »

Please remember that you cannot post ticket replies on the forums and as such I've edited your post.

Convenient rule there! However i would like you to please keep in mind that aside from the standard automated replys wich i recieved i have not added my subsequent tet-ta-tets in regards the support ticket and before you edit someones post it would be polite if you notified the user in question that you have done so and there fore avoid mistakes of the same nature in the furture .. its almost the same as with whats happening on my subscription account, that lack of communication, something to keep in mind.


anyway now that out of the way a quick update on the matter.

it appears that the billing system didnt contact my bank and thus threw it up for cancellation of my subscription.. inshort the billing system screwed up.

its currently being investigated further and i have to wait (what a surprise)

like i said lack of communication if when this had occured in july at the time and i had recieved a simple email stating there was a problem with your billing this month it could have been checked and sorted out then and there and none of this would now be occuring.

*sigh* more as i get it!