Disapearing/missing items. (TEAM INVESTIGATING)

zuigje010

So I swapped some of my ship items to my shuttle and placed 2 of my bio phaser turrets in my inventory. My inventory is always full with only 2 spots open, so i hardly loot or discard items.
I done hours of shuttle queues, loads of fun and all then after swapping gear back to my normal ship i noticed my 2 turrets are not in my inventory anymore, I searched just in case on my bank, account bank, on all my ships at the shipyard, nothing

Just wondering if others have witnessed the same issue?
If not then I must have discard them somehow

romeowhiskey4

So I started a shuttle event after just finishing one, and it said some of my equipment was 'equipped on another ship'. I tried to get them back but they weren't available. So I switched new equipment into the shuttle and carried on. At the end I go back to my default ship and the equipment says 'Equipped on another ship'. Except it isn't. So I click 'Loadout' and then my equipment goes completely blank. It's not in my bank/account bank or anything. 2xcritd x3 weapons, plasmonic leech, lobi console, reputation equipment... all gone... the little box that comes up when you click a slot no longer has the item in it.

Suffice to say I am pretty annoyed right now....!

zuigje010

Yup, got the same prob since yesterday

http://sto-forum.perfectworld.com/showthread.php?t=1130961

askray

Please read the Master Index BEFORE posting next time

The Known bug issue list is at - http://sto-forum.perfectworld.com/showthread.php?t=1111881

romeowhiskey4

Items being deleted is NOT on that list. I have added it to the one that mostly fits the description (duplication being that the items are not duplicated but removed) but next time please read the bug BEFORE asking us to repost it onto the list.

romeowhiskey4

zuigje010 wrote: »

Yup, got the same prob since yesterday

http://sto-forum.perfectworld.com/showthread.php?t=1130961

I know its sucks but kinda glad its not just me. Lets hope our stuff gets returned! And I'm not going crazy but the bug aint on that list... lol

mightybobcnc

I sure hope this isn't the result of the fix to prevent item duplication.. because if the result is that items are deleted instead of duplicated then the "fix" is much worse than the original bug.

goddessoflife

romeowhiskey4 wrote: »

I know its sucks but kinda glad its not just me. Lets hope our stuff gets returned! And I'm not going crazy but the bug aint on that list... lol

actually I brought it to their attention technical support / customer service. I lost about half my Dyson/8472/solonae set parts cause it glitched. And apon dismissed the shuttle did not dump into inventory.
The reply was pretty straightforward ,sorry but we can't help you. so I'll leave this here for whatever you guys think of it.

mightybobcnc

That's a pretty typical response from support. I'm uncertain if they even have the tools needed to mess with character inventories to grant items.

goddessoflife

I'm guessing that much cause the response was clear cut. Just wish they posted warnings about it more thoroughly cause it has me considering not even grinding reputations on that toon for a long while. That is my only care now giving others warning to strip it before dismissing it. :eek:

gabrielinwestmin

I posted this in another forum without any response:
I have a odd issue, instead of a duplication how about reputation items go completely missing after a game crash.

I was at my fleet spire and attempted to transwarp to the fleet starbase and the game crashed and exited to the login screen. So naturally I reclogged in. Logging in I was back at the spire. So I tried again to transwarp to fleet starbase... Poof! Game client crashes back to login screen. After 3 attempts I shutdown the game and went to bed as it was around 3am in the morning.

The next day when logging in I noticed that my loadout was incorrect, So I chose to exit to sector space then transwarped to earth space dock. At earth space dock I went to the Ship Selection area and attempted to located the proper ship equipment and what do you know.. My entire Adapted Maco Deflector, Adapted Maco Impulse engine and Adapted maco shield were all missing and could not be located. Ironically it shows it is on my Shuttle.. Sort of. But its greyed out and says it equipped on another ship. I check my other ships on my account and the entire set is missing. I contacted PWE customer service and they said they do not keep records of any kind and that I should upload a screenshot here. Please develpers help me get back my missing Adpated Maco Mk xii space set that I earned months ago from the reputation system please!
It is not on any of my ships, not on my shuttle and not in my bank.

Here is a screenshot: http://postimg.org/image/dtblfvtr5/

I wonder if the Development teams will look into reputation gear mysteriously vanishing after game crash incidents ... Still keeping my fingers crossed because the in game GM support said they cant help and I needed to post this here.

crypticfrost

gabrielinwestmin wrote: »

I posted this in another forum without any response:
I have a odd issue, instead of a duplication how about reputation items go completely missing after a game crash.

I was at my fleet spire and attempted to transwarp to the fleet starbase and the game crashed and exited to the login screen. So naturally I reclogged in. Logging in I was back at the spire. So I tried again to transwarp to fleet starbase... Poof! Game client crashes back to login screen. After 3 attempts I shutdown the game and went to bed as it was around 3am in the morning.

The next day when logging in I noticed that my loadout was incorrect, So I chose to exit to sector space then transwarped to earth space dock. At earth space dock I went to the Ship Selection area and attempted to located the proper ship equipment and what do you know.. My entire Adapted Maco Deflector, Adapted Maco Impulse engine and Adapted maco shield were all missing and could not be located. Ironically it shows it is on my Shuttle.. Sort of. But its greyed out and says it equipped on another ship. I check my other ships on my account and the entire set is missing. I contacted PWE customer service and they said they do not keep records of any kind and that I should upload a screenshot here. Please develpers help me get back my missing Adpated Maco Mk xii space set that I earned months ago from the reputation system please!
It is not on any of my ships, not on my shuttle and not in my bank.

Here is a screenshot: http://postimg.org/image/dtblfvtr5/

I wonder if the Development teams will look into reputation gear mysteriously vanishing after game crash incidents ... Still keeping my fingers crossed because the in game GM support said they cant help and I needed to post this here.

If you can get me your @handle, I'll do what I can.

gabrielinwestmin

my in game identification is

Gabriel@gabrielspcs

gabrielinwestmin

Any updates? I have not seen a reply yet or the items returned back to my inventory or any of my ships.. Would really like a bit of communication if possible...

Thanks ahead of time

gabrielinwestmin

Still no response... K, this leads me to now believe that items can magically go missing for no reason including if I were to pay money out of my debit card to purchase zen which I have done a handful of times... scary thought.

So by the lack of any resolve or reply, am I to understand that Star Trek Online is no longer safe to make purchases anymore? Shouldn't more people be alerted of this elusive bug that others as well have encountered after reading the forums?

Please someone from the development team resolve this and reply. I can live without the directx11 working properly but if I pay actual money for items in game then I should not be ignored as a paying customer.

crypticfrost

gabrielinwestmin wrote: »

Still no response... K, this leads me to now believe that items can magically go missing for no reason including if I were to pay money out of my debit card to purchase zen which I have done a handful of times... scary thought.

So by the lack of any resolve or reply, am I to understand that Star Trek Online is no longer safe to make purchases anymore? Shouldn't more people be alerted of this elusive bug that others as well have encountered after reading the forums?

Please someone from the development team resolve this and reply. I can live without the directx11 working properly but if I pay actual money for items in game then I should not be ignored as a paying customer.

The issue is being investigated. I have no other information at this time, but I'll see if I can get you some more information.

gabrielinwestmin

Thank you for the reply, I was starting to get worried that nobody cared. This brings back my confidence that you folks are making sure that players are indeed looked after.

Once again, Thank you

wilbor2

gabrielinwestmin wrote: »

Thank you for the reply, I was starting to get worried that nobody cared. This brings back my confidence that you folks are making sure that players are indeed looked after.

Once again, Thank you

Thumbs up for frost he a great dev

centaurianalpha

A new bug for me: Reputation Sponsorship tokens went missing! My lead (FED) character just reached Omega T5 yesterday, so I minted 3 shiny new sponsorship tokens for my other 3 alts; as I was returning from my fleet starbase (Phoenix Legion XII) to Federation space, I got a server message that it has a character identification fault, and I had to login from the "orbital" splash page. I looked in vain in all my alt's bank accounts, including the account bank, where I had planned to put them, but nothing, and now i'm out 600 Omega marks...

Character nick = Alpha@centaurianalpha

Thanks for any help you can bring!

trythree

When did the crashes occur and the items disappear?. The more information I have the faster I can figure out what happened.

Thanks

Edit: contacting Forum staff to get my Dev title.

gabrielinwestmin

Oh my goodness.. its been about a week... I would say sometime around Sunday the 15th or Monday the 16th.. Not exactly sure on the exact time. I normally play in the afternoons and then a little in the late evening to the wee hours of the morning. So this could have happened anytime between 7pm to 3am mountain time. I think... If you guys had a magic rewind ability you would see it because I was swapping around ship equipment at the fleet spire at the ship selection console and when I was finished I tried to transwarp to the fleet starbase when the game crashed and I had this happen a few times in a row.. I would assume it was after midnight because I gave up and just chose after a few crashes it must be a bug and just said "Return to Sector space" which of course goes right back to earth space dock. Then I went to bed..

centaurianalpha

When did the crashes occur and the items disappear?. The more information I have the faster I can figure out what happened.

Thanks

Edit: contacting Forum staff to get my Dev title

NVM, When I logged in this morning, I found the sponsorship tokens in one on my alt's bank... thx anyway!

mackermomo

I noticed after downtime on Thursday 26, June that one of my characters was missing at least two items. They were both bound to my character (cannot be sold on exchange) and were at the very top of my inventory.

Character name is Grunthar@mackermomo

To replicate:
1. Start a KDF character.
2. Name the character Grunthar@mackermomo.
3. Become a lifetime subscriber.
4. Play long enough to earn a Jackal Mastiff.
5. Buy an IDC tribble.
6. Use both items many times on the same character.
7. Purchase additional inventory slots.
8. Remove both items from the character and place them in inventory at the very top row.
9. Log off from the game and wait for STO gremlins to visit your character.
10. Log on and attempt to use the items, noticing they are missing.
11. Search everywhere, bank, account bank, vendor you sell junk to, inventory overflow, dil store reclaim.
12. Create a GM ticket and have the GM tell you they don't have the authority to replace lost items, but sure wish they did.

I can run the Rura Penthe Mission again to replace the mastiff, but the tribble costs 300 Zen. Honestly, as a lifetime member and person who just purchased $150 in zen, that's not too much of a loss. It's the principle of the thing I can't swallow. Why should I waste my time and money on Cryptic's error?



Thank you.

mackermomo

mackermomo wrote: »

I noticed after downtime on Thursday 26, June that one of my characters was missing at least two items. They were both bound to my character (cannot be sold on exchange) and were at the very top of my inventory.

Character name is Grunthar@mackermomo

To replicate:
1. Start a KDF character.
2. Name the character Grunthar@mackermomo.
3. Become a lifetime subscriber.
4. Play long enough to earn a Jackal Mastiff.
5. Buy an IDC tribble.
6. Use both items many times on the same character.
7. Purchase additional inventory slots.
8. Remove both items from the character and place them in inventory at the very top row.
9. Log off from the game and wait for STO gremlins to visit your character.
10. Log on and attempt to use the items, noticing they are missing.
11. Search everywhere, bank, account bank, vendor you sell junk to, inventory overflow, dil store reclaim.
12. Create a GM ticket and have the GM tell you they don't have the authority to replace lost items, but sure wish they did.

I can run the Rura Penthe Mission again to replace the mastiff, but the tribble costs 300 Zen. Honestly, as a lifetime member and person who just purchased $150 in zen, that's not too much of a loss. It's the principle of the thing I can't swallow. Why should I waste my time and money on Cryptic's error?



Thank you.

6/30/2014

The Jackal Mastiff is back, but now it has shown up on my Science character Tuk KDF@mackermomo. As far as I know the IDIC tribble is still missing.:eek:

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lucho80

Well, I did have a single item disappear a while ago from my adapted maco ground set, but yesterday I had the opposite effect. My loadouts were screwed up when I went into the game. The items had been put in my inventory for some reason, so I put them back on my ship. I log in today, and all the items that I had put back in my ship got duplicated (I had copies in my inventory). There is something seriously wrong with the loadout system. Funny thing, all the duplicated items were reputation and lobi store items (Except the plasmonic leech console).

gabrielinwestmin

I just came back after being away for a week and it looks like my items still have yet to re-appear as mysteriousely as they disappeared... No messages in game from developers or moderators, no new mail, and the items are nowhere to be located on any of my ships... I take it that I am just Shoot out of luck right?

gorrbagg

I postedthis as a new thread earlier today (just found this thread) Figured I would add it here also.

I discovered that my MkXII Very rare Jem'Hadar personal armor disapeared, The rifle and shield of the set are still equiped.

1 I logged on my Fed toon Talia
2 I Finished out then started multiple Doff missions
3 I pickup the "Investigate Officer Reports" and the Foundry mission "Sword of the Kuv'Magh"
4 Ileft ESD and flew to Regulas and did the Sword twice
5 I traveled back to ESD to and opened my character sheet to change my ship load out and check on reputation project progress.
6 I started several rep projects, then moved around my ships wepons a bit.
7 At this point I noticed my toon was not wearing her MkXII Jem'Hadar Armor. I looked in my inventory and checked to see if it was there or in overflow maybe not there I checked all of my BOFFs not there, and docked at ESD and checked my bank not there.
8 I can not honestly say when or where it disapeared but it is gone.

I do not know if this is a "Bug" per se' but Support told me in a reply to my ticket to create a bug report so here it is.


Talia@Gorrbagg

gabrielinwestmin

I have described my issue to account support and to bug tracking and the issues were never resolved and here it is many weeks later... Kinda bumbed as some of these things are VERY expensive in game.... :mad:

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gendou

My problem isn't that things are disappearing, but that consoles are unequipping spontaneously and ending up in my inventory. I don't know what's causing it, but it's gotten annoying. I only posted it here because I noticed someone mention that they've had items move and leave behind an icon.

I'm guessing this is somehow related to the loadout management system (which I don't use).