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Severe issues accessing the game
halgalad
Member Posts: 9 Arc User
I'm writing this post on here in addition to the ticket I have open with the PWE support team, not through dissatisfaction with their assistance (despite not having remedied the problem yet, they have been excellent in the help they have provided) but to source as much help as possible. It may only be a video game, but my playing time is severely limited due to real world commitments (as so many can relate to I imagine) and I would love to be able to play the game again! So if any mods are also on the support team, this is not because I am frustrated with the help you have provided, it is the game that bugs me!
In a "nutshell" (one the size of a house...):
-Since September of last year I have had issues trying to connect to the game. Mostly, when opening I would get a "Cryptic launcher autoupdater" pop up, which would not connect, or would tick down a little before returning to 21.0mb. This was an issue both when at home over Christmas and now, and when at uni.
-Based on today and yesterday, it seems that if I attempt to access the game early in the morning (today was about 7am GMT as I woke with the sunlight!) it pushes through this stage, and was able to download the 8gb patch this morning and enter the game (which had not been the case for months previously). I exited a couple of times, as the day before I got to that stage but could not get back into the game, and was able to do so twice this morning.
As it approached midday however, the launcher took a look time to change from "patch" to "engage". When it eventually did, I was able to enter, but when I got to the character selection screen, an additional issue cropped up. My characters would take a long time to load in order to be able to hit the "play" button, and when they were able to, they would not log in. Instead of a load screen I was given the starry background of the selection screen, and then was "disconnected from the login server".
So, all in all, rather frustrated. Through the support team I have tried: path pings, trace routes, used their 'net test' program and shared my hosts files with them. They said that I do have access to their patching server, so that is not an issue. I have McAfee but the game and clients have full access through my firewall. I have Arc, have run the Repair Arc program and checked it is fully updated (the same issues were present when trying to play via Steam).
Needless to say, I am growing very frustrated with it all, I had looked forward to having a bit of a blast on STO once more, in between essay writing and lesson planning!
Any and all help would be greatly appreciated! Help prevent my class of five and six year olds getting their teacher back in an even grumpier mood than previously!
Wow that is a lot of writing...
In a "nutshell" (one the size of a house...):
-Since September of last year I have had issues trying to connect to the game. Mostly, when opening I would get a "Cryptic launcher autoupdater" pop up, which would not connect, or would tick down a little before returning to 21.0mb. This was an issue both when at home over Christmas and now, and when at uni.
-Based on today and yesterday, it seems that if I attempt to access the game early in the morning (today was about 7am GMT as I woke with the sunlight!) it pushes through this stage, and was able to download the 8gb patch this morning and enter the game (which had not been the case for months previously). I exited a couple of times, as the day before I got to that stage but could not get back into the game, and was able to do so twice this morning.
As it approached midday however, the launcher took a look time to change from "patch" to "engage". When it eventually did, I was able to enter, but when I got to the character selection screen, an additional issue cropped up. My characters would take a long time to load in order to be able to hit the "play" button, and when they were able to, they would not log in. Instead of a load screen I was given the starry background of the selection screen, and then was "disconnected from the login server".
So, all in all, rather frustrated. Through the support team I have tried: path pings, trace routes, used their 'net test' program and shared my hosts files with them. They said that I do have access to their patching server, so that is not an issue. I have McAfee but the game and clients have full access through my firewall. I have Arc, have run the Repair Arc program and checked it is fully updated (the same issues were present when trying to play via Steam).
Needless to say, I am growing very frustrated with it all, I had looked forward to having a bit of a blast on STO once more, in between essay writing and lesson planning!
Any and all help would be greatly appreciated! Help prevent my class of five and six year olds getting their teacher back in an even grumpier mood than previously!
Wow that is a lot of writing...
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Ensign Thandion, Engineering, Eta Squadron.
Current Location: Stuck in a Jefferies tube.
Current Assignment: Repairing an ODN relay...
12th Fleet, United Federation Of Planets.
Ensign Thandion, Engineering, Eta Squadron.
Current Location: Stuck in a Jefferies tube.
Current Assignment: Repairing an ODN relay...
12th Fleet, United Federation Of Planets.
Post edited by halgalad on
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I no comprende...
Ensign Thandion, Engineering, Eta Squadron.
Current Location: Stuck in a Jefferies tube.
Current Assignment: Repairing an ODN relay...
12th Fleet, United Federation Of Planets.
I just finished to install the game in my new computer and the same issue is happening here... :mad: