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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Error 36: A file was locked that could not be open for writing.

venkouvenkou Member Posts: 0 Arc User
edited March 2014 in Windows and General: PC, Network, and Other Technical Issues
During the patching process, I received this error message:
Error 36: A file was locked that could not be open for writing. Restart in 10.
Post edited by venkou on

Comments

  • tekehdtekehd Member Posts: 2,032 Arc User
    edited February 2014
    venkou wrote: »
    During the patching process, I received this error message:

    Locked means the file is open, likely by another process.... First thing I would do is reboot your computer. That should clear any case of some background process that may still be accesing the file.
  • glassguitarglassguitar Member Posts: 427 Arc User
    edited February 2014
    Same error for me, restarting does NOT help.
  • venkouvenkou Member Posts: 0 Arc User
    edited February 2014
    tekehd wrote: »
    Locked means the file is open, likely by another process.... First thing I would do is reboot your computer. That should clear any case of some background process that may still be accesing the file.
    Not always.

    If you right-click on a file's properties, you can 'lock' a file manually. I did restart the computer, and I am still having the issue.

    An unknown file is locked.

    I also ran the launcher in 'force verify', and it didn't find anything missing.
  • venkouvenkou Member Posts: 0 Arc User
    edited February 2014
    Complete error message:
    [C:/Program Files (x86)/Perfect World Entertainment/Star Trek Online_en/Star Tre
    k Online.exe] [Debug] [x86]
    Error 36: A file was locked that could not be open for writing. Restart in 1.
    startPatch, new Startrek:Holodeck
    Connecting with root C:/Program Files (x86)/Perfect World Entertainment/Star Tre
    k Online_en/Star Trek Online/Live
    PatchClientLib: connecting to patchserver.crypticstudios.com:7255
    PatchClientLib: redirecting to 208.95.184.20:7255
    PatchClientLib: successfully connected
    Setting view by name (attempt 1): StartrekClientEnglish
    Setting view by name (attempt 2): StartrekClient
    PatchClientLib: Using HTTP patching: server stohttppatch.crypticstudios.com port
    80 prefix Startrek
    Loading manifest: C:/Program Files (x86)/Perfect World Entertainment/Star Trek O
    nline_en/Star Trek Online/Live/.patch/StartrekClient.manifest...done
    Loading hoggs...done. (0.13)
    Deleting files...done (0 deleted). (0.00)
    Deleting rogue files...done (0 deleted). (0.00)
    Examining hoggs...done. (0.64)
    PatchClientLib Error: The patchclientlib is internally recording error code : 36

    A file was locked that could not be open for writing - Could not rename file tha
    t could not be overwritten (C:/Program Files (x86)/Perfect World Entertainment/S
    tar Trek Online_en/Star Trek Online/Live/GameClient.exe)
    PatchClientLib Error: The patchclientlib is returning error code : 36
    A file was locked that could not be open for writing
    Error 36: A file was locked that could not be open for writing. Restart in 9.
    Error 36: A file was locked that could not be open for writing. Restart in 8.
    Error 36: A file was locked that could not be open for writing. Restart in 7.
    Error 36: A file was locked that could not be open for writing. Restart in 6.
    Error 36: A file was locked that could not be open for writing. Restart in 5.
    Error 36: A file was locked that could not be open for writing. Restart in 4.
    Error 36: A file was locked that could not be open for writing. Restart in 3.
    Error 36: A file was locked that could not be open for writing. Restart in 2.
    Error 36: A file was locked that could not be open for writing. Restart in 1.
  • drowrulesupremedrowrulesupreme Member Posts: 692 Arc User
    edited February 2014
    I've had similar issues in the past.
    First thing I did was use task manager to manually end all Cryptic processes/programs running.
    Next thing to do is look in the Star Trek Online folder and look under all the sub-folders until you come to a file which has the words "deleteme" in the filename/extension. Delete it and then try to relaunch the game. Sometimes the launcher/patcher doesn't delete the file for some reason.

    I hope this works for you guys.
    "...we are far more united and have far more in common with each other than the things that divide us.”
    Jo Cox 22.6.1974 - 16.6.2016

  • venkouvenkou Member Posts: 0 Arc User
    edited February 2014
    drowrulesupreme wrote: »
    I've had similar issues in the past.
    First thing I did was use task manager to manually end all Cryptic processes/programs running.
    Next thing to do is look in the Star Trek Online folder and look under all the sub-folders until you come to a file which has the words "deleteme" in the filename/extension. Delete it and then try to relaunch the game. Sometimes the launcher/patcher doesn't delete the file for some reason.

    I hope this works for you guys.
    Thanks for the information.

    Unfortunately, I was not able to find the file.
  • glassguitarglassguitar Member Posts: 427 Arc User
    edited February 2014
    Opened the game through ARC, downloaded and installed a 5GB patch and now it works correctly both through ARC and directly opening the launcher.
  • venkouvenkou Member Posts: 0 Arc User
    edited February 2014
    glassguitar wrote: »
    Opened the game through ARC, downloaded and installed a 5GB patch and now it works correctly both through ARC and directly opening the launcher.
    Why would I want to install Arc and waste more time downloading 5 Gig?
  • drowrulesupremedrowrulesupreme Member Posts: 692 Arc User
    edited February 2014
    Okay, a quick search of other "solutions" to this problem.

    Basically a file or directory is locked so the game can not access it.
    If you are using win7 or vista be sure the launcher and gameclient.exe are set to run as admin
    Sometimes antivirus program will lock a file or directory when scanning so do a reboot of the pc and set the antivirus program to exclude the game directory.
    Also if using win7 or vista you will have problems if the game is installed in program files folder because of window's security feature for files in that directory.

    Try running the launcher as Administrator...

    <right click launcher icon> -> Run as administrator

    Try this... otherwise we get drastic :mad:
    "...we are far more united and have far more in common with each other than the things that divide us.”
    Jo Cox 22.6.1974 - 16.6.2016

  • venkouvenkou Member Posts: 0 Arc User
    edited February 2014
    drowrulesupreme wrote: »
    Okay, a quick search of other "solutions" to this problem.

    Basically a file or directory is locked so the game can not access it.
    If you are using win7 or vista be sure the launcher and gameclient.exe are set to run as admin
    Sometimes antivirus program will lock a file or directory when scanning so do a reboot of the pc and set the antivirus program to exclude the game directory.
    Also if using win7 or vista you will have problems if the game is installed in program files folder because of window's security feature for files in that directory.

    Try running the launcher as Administrator...

    <right click launcher icon> -> Run as administrator

    Try this... otherwise we get drastic :mad:
    I temporarily reinstalled the Arc program, and the launcher successfully patched the game. grrr... I didn't have to do anything else.

    I guess the patch does something to the Arc files.

    Thank you all for the feedback and help.
  • drowrulesupremedrowrulesupreme Member Posts: 692 Arc User
    edited February 2014
    Anytime. Maybe all of us fools wanting the Khan outfit and downloading Arc was phase 1 of getting us all to rely on it permanently ;)
    "...we are far more united and have far more in common with each other than the things that divide us.”
    Jo Cox 22.6.1974 - 16.6.2016

  • colson15colson15 Member Posts: 2 Arc User
    edited March 2014
    Just got this message. Tried rebooting, verifying, etc. Did not work, so am running CheckDisk and then probably trying to get it to work with Arc... Grr.
  • seazombie64seazombie64 Member Posts: 114 Arc User
    edited March 2014
    drowrulesupreme wrote: »
    Okay, a quick search of other "solutions" to this problem.

    Basically a file or directory is locked so the game can not access it.
    If you are using win7 or vista be sure the launcher and gameclient.exe are set to run as admin
    Sometimes antivirus program will lock a file or directory when scanning so do a reboot of the pc and set the antivirus program to exclude the game directory.
    Also if using win7 or vista you will have problems if the game is installed in program files folder because of window's security feature for files in that directory.

    Try running the launcher as Administrator...

    <right click launcher icon> -> Run as administrator

    Try this... otherwise we get drastic :mad:

    This is what solved it for me..run as administrator
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