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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Experiencing frequent "Lag" and "Server Not Responding" - All of a sudden

mikamochamikamocha Member Posts: 0 Arc User
edited January 2014 in Windows and General: PC, Network, and Other Technical Issues
I am a frequent STO player who never really experienced frequent lag problems, and only now am I experiencing any trouble

The timing of which coincides when the STO server recently glitched and went down. Ever since, my game causes frequent rubberbanding and server not responding dialogues. I don't pretend to know anything about networks and servers, so disregard this sentence if it is not important.

Here are the results of my tests:

1)Tracert - Looks good to me (according to the instructions on the sticky thread)
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 1 ms 3 ms 1 ms . [192.168.2.1]
2 2 ms 4 ms 1 ms Wireless_Broadband_Router.home [192.168.1.1]
3 12 ms 8 ms 9 ms L100.NYCMNY-VFTTP-209.verizon-gni.net [108.6.171
.1]
4 10 ms 17 ms 11 ms G0-3-3-7.NYCMNY-LCR-21.verizon-gni.net [130.81.1
77.82]
5 17 ms 17 ms 8 ms ae5-0.NY325-BB-RTR1.verizon-gni.net [130.81.163.
208]
6 61 ms 92 ms 27 ms 0.ge-1-1-0.XL3.BOS4.ALTER.NET [152.63.6.149]
7 28 ms 52 ms 19 ms 0.xe-8-0-0.GW15.BOS4.ALTER.NET [152.63.24.26]
8 59 ms 57 ms 58 ms internap-gw.customer.alter.net [152.179.134.214]

9 61 ms * 64 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
1]
10 65 ms 70 ms 71 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
11 * * 48 ms patchserver.crypticstudios.com [208.95.185.41]

Trace complete.
'


2) Nettest - These numbers look bad...
contacting nettest server..
Local IP: 108.6.171.127
Ping: 136.4 msec
Port: 80: 57 KB/sec 18 KB/sec 64 KB/sec 500
Port: 80: 40 KB/sec 2 KB/sec 43 KB/sec 500
Port: 443: 53 KB/sec 8 KB/sec 64 KB/sec 500
Port: 443: 83 KB/sec 9 KB/sec 99 KB/sec 500
Port: 7255: 100 KB/sec 8 KB/sec 110 KB/sec 500
Port: 7255: 79 KB/sec 6 KB/sec 88 KB/sec 500
Port: 7003: 49 KB/sec 10 KB/sec 102 KB/sec 500
Port: 7003: 61 KB/sec 11 KB/sec 142 KB/sec 500
Port: 7202: 30 KB/sec 13 KB/sec 249 KB/sec 500
Port: 7202: timed out
Port: 7499: 8 KB/sec 4 KB/sec 141 KB/sec 500
Port: 7499: 13 KB/sec 1 KB/sec 16 KB/sec 500
Port: 80: 11 KB/sec 1 KB/sec 14 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit


3) ISP = Verizon


*EDIT* I only realize now that creating a new thread may have been superfluous...but alas, here we are.
Post edited by mikamocha on

Comments

  • xultanisdragonxultanisdragon Member Posts: 24 Arc User
    edited January 2014
    I am having the same exact issues. I don't know how to copy my tracert but my lag starts at route 5 and it jumps up to 80 and 90 and at route 8 it is at 140 or more. At 9 and 10 I start to actually lose packets.

    STO please re-route the traffic. I am on verizon fios and I know its not the computer, this is a server side issue.

    The game runs from from dawn to around 2 or 3 my time then it just starts with the server not responding, the lag, and around 6pm thats when it starts to become unbearable which is irritating because thats when I play the most is around 6pm till late.

    FIX THIS
  • giliongilion Member Posts: 686 Arc User
    edited January 2014
    Im also getting similar issues. It wasnt too bad until today when everything I did seemed to be delayed by 1 second or more.
    _____________________________________________________
    Anyone want to give me a Temporal Heavy Dreadnought pack? I'll be your friend :D
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited January 2014
    xultanisdragon wrote: »
    ...

    STO please re-route the traffic. I am on verizon fios and I know its not the computer, this is a server side issue.
    ...

    Nope, not a Server side issue, as I've had no problem playing STO today...

    Other players have reported problems with Verizon, so this appears to be a Verizon ISP issue, and only Verizon can correct this problem...
  • nobletnoblet Member Posts: 0 Arc User
    edited January 2014
    grouchyotaku wrote: »
    Nope, not a Server side issue, as I've had no problem playing STO today...

    Other players have reported problems with Verizon, so this appears to be a Verizon ISP issue, and only Verizon can correct this problem...

    Wrong. This is absolutely not an ISP issue. Problems are reported from all players across all ISPs. I log in with my account, all laggy directly or through all 3 proxies. I relog to my friend's account on this same connection at this same PC, runs perfectly. I make a new free account, runs perfectly. I log into my own account again, all laggy again.

    It is not our connection, it's not even their connection, it is, in fact, within the server. The server is just TRIBBLE up some accounts, and they need to fix it.
    Critical Hit Calculator
  • edgarodioedgarodio Member Posts: 0 Arc User
    edited January 2014
    I'm having Internet Problems i cant play Online #MMO games like Star Trek Online or Digimon Masters Online cause they keep Disconnecting and #Lag Out also I cant stream Online Radio i have #Comcast ISP in Atlanta, GA.

    CMD (Administrator):
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms dslrouter.westell.com [192.168.1.1]
    2 40 ms 58 ms 25 ms c-24-30-96-1.hsd1.ga.comcast.net [24.30.96.1]
    3 24 ms 23 ms * xe-10-1-0-32767-sur01.d7decatur.ga.atlanta.comca
    st.net [68.85.90.137]
    4 * 24 ms * xe-8-0-0-0-ar01.b0atlanta.ga.atlanta.comcast.net
    [68.86.106.146]
    5 * 12 ms 13 ms he-5-14-0-0-10-cr01.56marietta.ga.ibone.comcast.
    net [68.86.91.253]
    6 * * * Request timed out.
    7 167 ms 30 ms 27 ms te0-0-0-19.ccr21.atl02.atlas.cogentco.com [154.5
    4.10.233]
    8 40 ms 32 ms 26 ms be2052.mpd21.atl01.atlas.cogentco.com [154.54.40
    .249]
    9 * * 29 ms be2168.ccr21.dca01.atlas.cogentco.com [154.54.31
    .94]
    10 * * * Request timed out.
    11 * 91 ms 94 ms be2095.ccr21.bos01.atlas.cogentco.com [154.54.30
    .38]
    12 97 ms 85 ms 86 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    13 57 ms 53 ms 53 ms 38.111.40.114
    14 3628 ms * 46 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.

    C:\Windows\system32>




    Troubleshoot Problems:
    PrintWindows Network Diagnostics Publisher details

    Issues found
    Your computer appears to be correctly configured, but the device or resource (patchserver.crypticstudios.com) is not respondingYour computer appears to be correctly configured, but the device or resource (patchserver.crypticstudios.com) is not responding Detected Detected
    Contact your network administrator or Internet service provider (ISP) Completed


    Issues found Detection details

    5 Your computer appears to be correctly configured, but the device or resource (patchserver.crypticstudios.com) is not responding Detected Detected

    Contact your network administrator or Internet service provider (ISP) Completed

    Windows can't communicate with the device or resource (patchserver.crypticstudios.com). The computer or service you are trying to reach might be temporarily unavailable.


    Detection details Expand

    InformationalDiagnostics Information (Network Adapter)
    Details about network adapter diagnosis:

    Network adapter Local Area Connection 2 driver information:

    Description . . . . . . . . . . : Intel(R) 82579V Gigabit Network Connection
    Manufacturer . . . . . . . . . : Intel
    Provider . . . . . . . . . . . : Intel
    Version . . . . . . . . . . . : 12.6.45.0
    Inf File Name . . . . . . . . . : C:\Windows\INF\oem9.inf
    Inf File Date . . . . . . . . . : Thursday, May 16, 2013 12:05:02 AM
    Section Name . . . . . . . . . : E1503.6.1.1
    Hardware ID . . . . . . . . . . : pci\ven_8086&dev_1503
    Instance Status Flags . . . . . : 0x180200a
    Device Manager Status Code . . : 0
    IfType . . . . . . . . . . . . : 6
    Physical Media Type . . . . . . : 0



    InformationalNetwork Diagnostics Log
    File Name: 44FC9D14-4376-4CB0-8FD1-4664CC2D0130.Diagnose.0.etl

    InformationalNetwork Diagnostics Log
    File Name: 10C8E816-7E7C-4AAE-BACC-F32309E198EB.Diagnose.1.etl

    InformationalOther Networking Configuration and Logs
    File Name: NetworkConfiguration.cab

    InformationalOther Networking Configuration and Logs
    File Name: NetworkConfiguration.cab

    Collection information
    Computer Name: TYREEJSIMMONS
    Windows Version: 6.1
    Architecture: amd64
    Time: Tuesday, January 07, 2014 12:47:45 PM

    Publisher details Expand

    Windows Network Diagnostics
    Detects problems with network connectivity.
    Package Version: 1.0
    Publisher: Microsoft Windows




    CMD (Administrator):
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert digimonmasters.com

    Tracing route to digimonmasters.com [118.130.130.168]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms dslrouter.westell.com [192.168.1.1]
    2 37 ms 40 ms 39 ms c-24-30-96-1.hsd1.ga.comcast.net [24.30.96.1]
    3 27 ms 25 ms 10 ms xe-10-1-0-32767-sur01.d7decatur.ga.atlanta.comca
    st.net [68.85.90.137]
    4 10 ms 9 ms 10 ms xe-22-0-2-0-ar01.b0atlanta.ga.atlanta.comcast.ne
    t [68.85.111.129]
    5 14 ms 14 ms 13 ms he-5-13-0-0-10-cr01.56marietta.ga.ibone.comcast.
    net [68.86.93.201]
    6 23 ms 27 ms 23 ms he-0-11-0-0-cr01.miami.fl.ibone.comcast.net [68.
    86.88.214]
    7 25 ms 23 ms 23 ms be-17-pe02.nota.fl.ibone.comcast.net [68.86.83.1
    54]
    8 24 ms 23 ms 23 ms n-a.GW1.MIA19.ALTER.NET [152.179.236.1]
    9 23 ms 24 ms 23 ms 0.xe-5-0-0.XL1.MIA19.ALTER.NET [152.63.84.181]
    10 * * * Request timed out.
    11 87 ms * 118 ms GigabitEthernet6-0-0.GW3.SCL2.ALTER.NET [152.63.
    49.93]
    12 89 ms 99 ms 89 ms lgdacom-gw.customer.alter.net [157.130.206.146]

    13 89 ms 89 ms 98 ms 203.255.234.133
    14 217 ms 215 ms 208 ms 203.233.52.165
    15 233 ms 219 ms 219 ms 1.213.147.254
    16 219 ms 219 ms 220 ms 182.162.0.114
    17 232 ms 231 ms 233 ms 182.162.64.2
    18 218 ms 233 ms 216 ms 110.45.150.34
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    C:\Windows\system32>
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited January 2014
    edgarodio wrote: »
    I'm having Internet Problems i cant play Online #MMO games like Star Trek Online or Digimon Masters Online cause they keep Disconnecting and #Lag Out also I cant stream Online Radio i have #Comcast ISP in Atlanta, GA.
    ....

    Try substituting the 'pathping' command for the 'tracert' command, as unlike the other commands 'Path Ping' will test for dropped packets, and show where its occurring...
  • edgarodioedgarodio Member Posts: 0 Arc User
    edited January 2014
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>path ping patchserver.crypticstudios.com

    C:\Windows\system32>pathping patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:
    0 TyreeJSimmons.westell.com [192.168.1.15]
    1 dslrouter.westell.com [192.168.1.1]
    2 c-24-30-96-1.hsd1.ga.comcast.net [24.30.96.1]
    3 xe-10-1-0-32767-sur01.d7decatur.ga.atlanta.comcast.net [68.85.90.137]
    4 xe-8-0-0-0-ar01.b0atlanta.ga.atlanta.comcast.net [68.86.106.146]
    5 he-5-15-0-0-11-cr01.56marietta.ga.ibone.comcast.net [68.86.87.205]
    6 * * *
    Computing statistics for 125 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 TyreeJSimmons.westell.com [192.168
    .1.15]
    0/ 100 = 0% |
    1 0ms 0/ 100 = 0% 0/ 100 = 0% dslrouter.westell.com [192.168.1.1
    ]
    0/ 100 = 0% |
    2 13ms 0/ 100 = 0% 0/ 100 = 0% c-24-30-96-1.hsd1.ga.comcast.net [
    24.30.96.1]
    0/ 100 = 0% |
    3 14ms 1/ 100 = 1% 1/ 100 = 1% xe-10-1-0-32767-sur01.d7decatur.ga
    .atlanta.comcast.net [68.85.90.137]
    0/ 100 = 0% |
    4 18ms 0/ 100 = 0% 0/ 100 = 0% xe-8-0-0-0-ar01.b0atlanta.ga.atlan
    ta.comcast.net [68.86.106.146]
    0/ 100 = 0% |
    5 15ms 0/ 100 = 0% 0/ 100 = 0% he-5-15-0-0-11-cr01.56marietta.ga.
    ibone.comcast.net [68.86.87.205]

    Trace complete.

    C:\Windows\system32>
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited January 2014
    edgarodio wrote: »
    ...

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:
    0 TyreeJSimmons.westell.com [192.168.1.15]
    1 dslrouter.westell.com [192.168.1.1]
    2 c-24-30-96-1.hsd1.ga.comcast.net [24.30.96.1]
    3 xe-10-1-0-32767-sur01.d7decatur.ga.atlanta.comcast.net [68.85.90.137]
    4 xe-8-0-0-0-ar01.b0atlanta.ga.atlanta.comcast.net [68.86.106.146]
    5 he-5-15-0-0-11-cr01.56marietta.ga.ibone.comcast.net [68.86.87.205]
    6 * * *
    Computing statistics for 125 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 TyreeJSimmons.westell.com [192.168
    .1.15]
    0/ 100 = 0% |
    1 0ms 0/ 100 = 0% 0/ 100 = 0% dslrouter.westell.com [192.168.1.1
    ]
    0/ 100 = 0% |
    2 13ms 0/ 100 = 0% 0/ 100 = 0% c-24-30-96-1.hsd1.ga.comcast.net [
    24.30.96.1]
    0/ 100 = 0% |
    3 14ms 1/ 100 = 1% 1/ 100 = 1% xe-10-1-0-32767-sur01.d7decatur.ga
    .atlanta.comcast.net [68.85.90.137]
    0/ 100 = 0% |
    4 18ms 0/ 100 = 0% 0/ 100 = 0% xe-8-0-0-0-ar01.b0atlanta.ga.atlan
    ta.comcast.net [68.86.106.146]
    0/ 100 = 0% |
    5 15ms 0/ 100 = 0% 0/ 100 = 0% he-5-15-0-0-11-cr01.56marietta.ga.
    ibone.comcast.net [68.86.87.205]

    Trace complete.

    C:\Windows\system32>

    So 'Path Ping' didn't complete, which is not good...

    Hop #3 is showing dropped packets, and you shouldn't be having any this close to your connection...

    And 'Path Ping' gives up at hop #6... Looks like its time to contact Comcast Tech Support and get them to help diagnose your connection problems...
  • edgarodioedgarodio Member Posts: 0 Arc User
    edited January 2014
    Comcast say they are sending a Tech out to our House to Check up on this Tomorrow (Hopefully they are skilled Techs the know what they are doing)
  • origcaptainquackorigcaptainquack Member Posts: 614 Arc User
    edited January 2014
    im experiencing same problem with server connection issues. I live in new jersey just outside of Philadelphia. I don't know how to get the numbers that others have posted but my Verizon/fios company says it is not my computer or internet. that speeds and density is fine. that it is sto issue with their servers. so fix this please.:mad:
  • martakurillmartakurill Member Posts: 456 Arc User
    edited January 2014
    origcaptainquack wrote: »
    im experiencing same problem with server connection issues. I live in new jersey just outside of Philadelphia. I don't know how to get the numbers that others have posted but my Verizon/fios company says it is not my computer or internet. that speeds and density is fine. that it is sto issue with their servers. so fix this please.:mad:

    Same problem, same ISP, roughly the same geographical location. I logged into STO through a VPN and that eliminated the problem; not a permanent solution, but it does seem to indicate that the problem is somewhere in the routing of traffic between Verizon and whatever network the STO server is on.
  • organicmanfredorganicmanfred Member Posts: 3,236 Arc User
    edited January 2014
    I occassionally had lags, but since about one week they happen very often.
  • origcaptainquackorigcaptainquack Member Posts: 614 Arc User
    edited January 2014
    I don't understand why this is not being addressed.
    I submitted a bug ticket but we all know they go in the trash for no one to respond or fix.
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