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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Launcher problems

andyslashandyslash Member Posts: 195 Arc User
edited December 2013 in Windows and General: PC, Network, and Other Technical Issues
Cant even start the launcher, tries to connect and dies after 5 retries.

Unable to establish connection to patch server. please check your internet connection. if problems persist, please contact technical support.

Obviously not my internet connection as im online right now, any site loads fine.
Post edited by andyslash on

Comments

  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited November 2013
    andyslash wrote: »
    ...

    Obviously not my internet connection as im online right now, any site loads fine.

    Web Browsers have a much higher degree of tolerance to packet errors, then a Client/Server connection that must maintain a time sync to a fraction of a second...

    If you can use the 'Net Test' and 'Trace Route' network diagnostics, described in this thread... http://sto-forum.perfectworld.com/showthread.php?t=225155

    ... and post the results, that would provide some clues to the source of your problems...

    And it doesn't look like its a STO server issue, as I just got off of STO after grinding multiple characters for my daily Dilithium and Item Drops from several STFs...
  • andyslashandyslash Member Posts: 195 Arc User
    edited November 2013
    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 46 ms 5 ms 3 ms 192.168.1.1
    2 11 ms 10 ms 12 ms 73.171.228.1
    3 11 ms 10 ms 17 ms te-0-7-0-9-sur01.williston.vt.boston.comcast.net
    [68.87.183.237]
    4 20 ms 19 ms 19 ms te-3-2-0-13-ar01.needham.ma.boston.comcast.net [
    68.86.225.113]
    5 48 ms 50 ms 49 ms he-2-6-0-0-cr01.newyork.ny.ibone.comcast.net [68
    .86.93.33]
    6 46 ms 47 ms 48 ms he-0-11-0-0-pe03.111eighthave.ny.ibone.comcast.n
    et [68.86.83.98]
    7 97 ms 93 ms 89 ms be7922.ccr21.jfk10.atlas.cogentco.com [154.54.13
    .161]
    8 1325 ms 96 ms 95 ms be2073.ccr21.jfk05.atlas.cogentco.com [154.54.0.
    229]
    9 93 ms 94 ms 96 ms be2062.mpd21.jfk02.atlas.cogentco.com [154.54.7.
    13]
    10 150 ms 102 ms 102 ms be2095.ccr21.bos01.atlas.cogentco.com [154.54.30
    .38]
    11 132 ms 102 ms 103 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    12 55 ms 58 ms 52 ms 38.111.40.114
    13 52 ms 99 ms 60 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.
  • andyslashandyslash Member Posts: 195 Arc User
    edited November 2013
    Net test times out

    just tried connection to Backlight: retribution and that launcher doesn't load either
  • k0pak0pa Member Posts: 8 Arc User
    edited November 2013
    Yea i am having this problem just now lost connection to server and can't get back in keep getting

    There was an error loading the login page. Please restart the launcher and try again.

    Error -118 when loading url http://launcher.startrekonline.com/launcher_login?version=1
  • nullvoidnullvoid Member Posts: 0 Arc User
    edited November 2013
    Was in combat then all of a sudden the server response timer showed up and disconnects. Now I can't log back in from the launcher. Kept getting "Unable to authenticate" message. Anyone else getting this as well?
  • bodigerbodiger Member Posts: 7 Arc User
    edited November 2013
    i to cannot login was telling me There was an error loading the login page. Please restart the launcher and try again.

    Received response error code 502 from url http://launcher.startrekonline.com/launcher_login?version=1

    now i get past that and it says unable to authenticate when i type password/login (yes correctly)
  • andyslashandyslash Member Posts: 195 Arc User
    edited November 2013
    am now able to get the launcher to load. guess it fixed it self. Took an hour or so.
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited November 2013
    andyslash wrote: »
    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 46 ms 5 ms 3 ms 192.168.1.1
    2 11 ms 10 ms 12 ms 73.171.228.1
    3 11 ms 10 ms 17 ms te-0-7-0-9-sur01.williston.vt.boston.comcast.net
    [68.87.183.237]
    4 20 ms 19 ms 19 ms te-3-2-0-13-ar01.needham.ma.boston.comcast.net [
    68.86.225.113]
    5 48 ms 50 ms 49 ms he-2-6-0-0-cr01.newyork.ny.ibone.comcast.net [68
    .86.93.33]
    6 46 ms 47 ms 48 ms he-0-11-0-0-pe03.111eighthave.ny.ibone.comcast.n
    et [68.86.83.98]
    7 97 ms 93 ms 89 ms be7922.ccr21.jfk10.atlas.cogentco.com [154.54.13
    .161]
    8 1325 ms 96 ms 95 ms be2073.ccr21.jfk05.atlas.cogentco.com [154.54.0.
    229]
    9 93 ms 94 ms 96 ms be2062.mpd21.jfk02.atlas.cogentco.com [154.54.7.
    13]
    10 150 ms 102 ms 102 ms be2095.ccr21.bos01.atlas.cogentco.com [154.54.30
    .38]
    11 132 ms 102 ms 103 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    12 55 ms 58 ms 52 ms 38.111.40.114
    13 52 ms 99 ms 60 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.


    There is a Cogent backbone node that is showing a BAD latency value, though it could be load related, and intermittent in nature... And the Cogent Boston hub may be acting up again as well... Just in case, you might want to post these results in the Networking section of the PWE Tech Support Forum so that their aware of a possible issue here...

    http://techsupport.perfectworld.com/
  • solidshatnersolidshatner Member Posts: 390 Arc User
    edited November 2013
    Having the same issue in North Bay Ontario Canada. Gonna be ticked if I miss out on that ship sale. Please fix.
    [SIGPIC][/SIGPIC]
  • nephiannephian Member Posts: 14 Arc User
    edited November 2013
    > another person having launcher issues // unable to connect to the Cryptic servers for STO.

    :(
    [SIGPIC][/SIGPIC]
  • cookiecrookcookiecrook Member Posts: 4,543 Arc User
    edited November 2013
    I just tried my launcher. Same issue here.
    <
    > <
    > <
    >
    Looking for a new fleet? Drop by the in-game chat channel, "tenforwardforum", and say hi to the members of A Fleet Called Ten Forward (Fed) and The Orion Pirates (KDF). If you already have a fleet you are happy with, please feel free to drop by our chat channel if you are looking for a friendly bunch of helpful people to socialize with.
  • leihngweileihngwei Member Posts: 164 Arc User
    edited November 2013
    Ditto for both the PC and Mac beta client. :(
  • andyslashandyslash Member Posts: 195 Arc User
    edited December 2013
    Hey guys, guess what problems back?:rolleyes:
  • andyslashandyslash Member Posts: 195 Arc User
    edited December 2013
    Uninstalled the game(thought that it was the cause) and forced to re install through Arc.
    Didnt help at all. Whats going on?
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited December 2013
    andyslash wrote: »
    Uninstalled the game(thought that it was the cause) and forced to re install through Arc.
    Didnt help at all. Whats going on?

    So what does your 'Net Test' and 'Trace Route' results look like??? Or even better, substitute the 'pathping' command for the 'tracert' command, and post those results as well...
  • andyslashandyslash Member Posts: 195 Arc User
    edited December 2013
    been trying for the past 3 hours to login to sto. open launcher and get:
    Trying to update the launcher.
    please be patient.
    Tried connecting 5 times.

    Unable to establish connection to patch server. please check your internet connection. if problems persist, please contact technical support.

    This started last night at 5pm est. figured the 15+ hours would've solved this. I have put this in then bug report section as well, but no responses since 2 days ago. I have installed the game and re installed through arc to no avail. Even a steam install gives me these messages.

    Edit*
    Just tried playing Blacklight: retribution and get the same error.
  • andyslashandyslash Member Posts: 195 Arc User
    edited December 2013
    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 2 ms 5 ms <1 ms 192.168.1.1
    2 10 ms 7 ms 7 ms 73.171.228.1
    3 * * * Request timed out.
    4 17 ms 14 ms 15 ms te-3-2-0-13-ar01.needham.ma.boston.comcast.net [
    68.86.225.113]
    5 43 ms 44 ms 50 ms he-2-6-0-0-cr01.newyork.ny.ibone.comcast.net [68
    .86.93.33]
    6 42 ms 42 ms 47 ms he-0-11-0-0-pe03.111eighthave.ny.ibone.comcast.n
    et [68.86.83.98]
    7 45 ms 44 ms 46 ms be7922.ccr21.jfk10.atlas.cogentco.com [154.54.13
    .161]
    8 42 ms 43 ms 43 ms be2073.ccr21.jfk05.atlas.cogentco.com [154.54.0.
    229]
    9 44 ms 42 ms 42 ms be2060.ccr21.jfk02.atlas.cogentco.com [154.54.31
    .9]
    10 51 ms 50 ms 51 ms be2095.ccr21.bos01.atlas.cogentco.com [154.54.30
    .38]
    11 49 ms 48 ms 50 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    12 52 ms 55 ms 50 ms 38.111.40.114
    13 49 ms 46 ms 48 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.
  • andyslashandyslash Member Posts: 195 Arc User
    edited December 2013
    net test times out yet again
  • andyslashandyslash Member Posts: 195 Arc User
    edited December 2013
    Pathping

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:
    0 No resources.

    did two more net tests and they both timed out
  • pwebranflakespwebranflakes Member Posts: 7,741
    edited December 2013
    You could try updating the launcher manually via the thread that's linked at the top of this forum. Here is a direct link: http://files.startrekonline.com/launcher/Star%20Trek%20Online.exe

    Launchers are updating here on internal and external connections, so if the above does not resolve the issue, I would suggest filing a support ticket (use the 'tech support' category) via the "Support" link at the top of the site.

    Hope to see you back in-game soon!

    Cheers,

    Brandon =/\=
  • andyslashandyslash Member Posts: 195 Arc User
    edited December 2013
    Nope, does the same thing. will file a ticket.
  • andyslashandyslash Member Posts: 195 Arc User
    edited December 2013
    I am able to play Blacklight: retributions now by:
    Hey guys, for all those who have the problem with the cryptic launcher, run BLR directly through the binaries folder.

    For those that installed through steam, go to steam apps, common, blacklightretribution, Blacklight Retribution, live, Binaries. Then run BLR through the binaries folder.

    would this do the same for Star Trek Online?
    Nevermind, star trek online through steam doesnt have a binaries folder
  • smokinssoulmatesmokinssoulmate Member Posts: 0 Arc User
    edited December 2013
    andyslash wrote: »
    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 2 ms 5 ms <1 ms 192.168.1.1
    2 10 ms 7 ms 7 ms 73.171.228.1
    3 * * * Request timed out.
    4 17 ms 14 ms 15 ms te-3-2-0-13-ar01.needham.ma.boston.comcast.net [
    68.86.225.113]
    5 43 ms 44 ms 50 ms he-2-6-0-0-cr01.newyork.ny.ibone.comcast.net [68
    .86.93.33]
    6 42 ms 42 ms 47 ms he-0-11-0-0-pe03.111eighthave.ny.ibone.comcast.n
    et [68.86.83.98]
    7 45 ms 44 ms 46 ms be7922.ccr21.jfk10.atlas.cogentco.com [154.54.13
    .161]
    8 42 ms 43 ms 43 ms be2073.ccr21.jfk05.atlas.cogentco.com [154.54.0.
    229]
    9 44 ms 42 ms 42 ms be2060.ccr21.jfk02.atlas.cogentco.com [154.54.31
    .9]
    10 51 ms 50 ms 51 ms be2095.ccr21.bos01.atlas.cogentco.com [154.54.30
    .38]
    11 49 ms 48 ms 50 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    12 52 ms 55 ms 50 ms 38.111.40.114
    13 49 ms 46 ms 48 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.


    Your trace route is showing there is a problem with your ISP coming from your modem to your isp.
    2 mins preview My 1st Foundry mission Cube 571 Coming Dec 24 Trailer
    Short 10 sec trailer for Cube 571

    The one good thing about being Borg you never need tech-support
    Before you post in the STO tech support forum
  • andyslashandyslash Member Posts: 195 Arc User
    edited December 2013
    A system Restore has fixed the problem, now i just need to update roughly 8 gigs. close thread if you will, unless others are experiencing this.
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