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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

barely able to play

redeyedravenredeyedraven Member Posts: 1,297 Arc User
edited October 2013 in Windows and General: PC, Network, and Other Technical Issues
Hey there.

I'm having trouble with the connection since the last weekend. Heavy lag, frequent SNR/Disconnected-issues and problems with actively participating in any queued mission.

tracert says:

1 23 ms 12 ms 9 ms fritz.box [192.168.178.1]
2 13 ms 27 ms 10 ms 10.42.128.1
3 21 ms 16 ms 29 ms 1415A-MX960-01-ae10-1230.ess.unity-media.net [81.210.139.17]
4 28 ms 25 ms 27 ms 80.69.107.34
5 29 ms * 26 ms 7111A-MX960-02-ae9.fra.unity-media.net [80.69.107.22]
6 * * * Zeit?berschreitung der Anforderung.
7 21 ms 26 ms 36 ms de-fra04a-rc1-ae7.fra.unity-media.net [81.210.129.233]
8 38 ms 22 ms 26 ms 84.116.132.170
9 21 ms * 19 ms 141.136.103.113
10 118 ms 110 ms 107 ms xe-4-3-0.bos10.ip4.tinet.net [89.149.183.13]
11 102 ms 124 ms 111 ms internap-gw.ip4.tinet.net [77.67.77.54]
12 114 ms 109 ms 113 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
13 110 ms 106 ms 108 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
14 190 ms 117 ms 128 ms 208.95.185.41

and nettest:

Ping: 111.4 msec
Port: 80: 282 KB/sec 0 KB/sec 0 KB/sec 500
Port: 80: 428 KB/sec 0 KB/sec 0 KB/sec 500
Port: 443: 240 KB/sec 0 KB/sec 0 KB/sec 500
Port: 443: 419 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7255: 71 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7255: 76 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7003: 124 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7003: 115 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7202: 174 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7202: 418 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7499: 226 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7499: 178 KB/sec 0 KB/sec 0 KB/sec 500
Port: 80: 452 KB/sec 0 KB/sec 0 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec


Is there anything *I* could do to solve or is it because of the infrastructure between middle-european and american servers?
Post edited by redeyedraven on

Comments

  • crypticarmsmancrypticarmsman Member Posts: 4,111 Arc User
    edited October 2013
    Are you already using one of the proxies available via the launcher options? (If not, you could try that, or if you are even try NOT using it.)
    Formerly known as Armsman from June 2008 to June 20, 2012
    TOS_Connie_Sig_final9550Pop.jpg
    PWE ARC Drone says: "Your STO forum community as you have known it is ended...Display names are irrelevant...Any further sense of community is irrelevant...Resistance is futile...You will be assimilated..."
  • redeyedravenredeyedraven Member Posts: 1,297 Arc User
    edited October 2013
    crypticarmsman wrote: »
    Are you already using one of the proxies available via the launcher options? (If not, you could try that, or if you are even try NOT using it.)

    I've tried that, no luck.
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited October 2013
    redeyedraven wrote: »
    Hey there.

    I'm having trouble with the connection since the last weekend. Heavy lag, frequent SNR/Disconnected-issues and problems with actively participating in any queued mission.

    tracert says:

    1 23 ms 12 ms 9 ms fritz.box [192.168.178.1]
    2 13 ms 27 ms 10 ms 10.42.128.1
    3 21 ms 16 ms 29 ms 1415A-MX960-01-ae10-1230.ess.unity-media.net [81.210.139.17]
    4 28 ms 25 ms 27 ms 80.69.107.34
    5 29 ms * 26 ms 7111A-MX960-02-ae9.fra.unity-media.net [80.69.107.22]
    6 * * * Zeit?berschreitung der Anforderung.
    7 21 ms 26 ms 36 ms de-fra04a-rc1-ae7.fra.unity-media.net [81.210.129.233]
    8 38 ms 22 ms 26 ms 84.116.132.170
    9 21 ms * 19 ms 141.136.103.113
    10 118 ms 110 ms 107 ms xe-4-3-0.bos10.ip4.tinet.net [89.149.183.13]
    11 102 ms 124 ms 111 ms internap-gw.ip4.tinet.net [77.67.77.54]
    12 114 ms 109 ms 113 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    13 110 ms 106 ms 108 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    14 190 ms 117 ms 128 ms 208.95.185.41
    ....

    Is there anything *I* could do to solve or is it because of the infrastructure between middle-european and american servers?

    Looks like the issue is with your ISP (unity-media.net) and its gateway to the Trans-Atlantic cable provider tinet.net

    The only thing you can really do is complain to your ISP, and ask them to diagnose a issue with packet drop with your connection to the STO servers...

    You also might want to post your diagnostic results in the network section of the PWE Tech Support site, as the PWE gateway might be having problems as well...

    http://techsupport.perfectworld.com/
  • redeyedravenredeyedraven Member Posts: 1,297 Arc User
    edited October 2013
    You also might want to post your diagnostic results in the network section of the PWE Tech Support site, as the PWE gateway might be having problems as well...

    Doing that now. I can't contact my ISP before tomorrow, but thanks for the quick and helpful reply. :)
  • longasclongasc Member Posts: 490
    edited October 2013
    This is a recurring problem for many weeks by now that on some days Europeans have this issue. It's a pity and as it is limited to STO and Cryptic repeatedly gave a damn abouts its non-American userbase and felt no need for action I doubt that a few STO players calling their ISPs is going to change this.
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited October 2013
    longasc wrote: »
    This is a recurring problem for many weeks by now that on some days Europeans have this issue. It's a pity and as it is limited to STO and Cryptic repeatedly gave a damn abouts its non-American userbase and felt no need for action I doubt that a few STO players calling their ISPs is going to change this.

    The reality is that Cryptic/PWE has very little control over the Trans-Atlantic cable links. Your ISP, in their choice on what backbone service they choose to connect to has a much greater influence over this then what Cryptic/PWE has...
  • redeyedravenredeyedraven Member Posts: 1,297 Arc User
    edited October 2013
    longasc wrote: »
    This is a recurring problem for many weeks by now that on some days Europeans have this issue. It's a pity and as it is limited to STO and Cryptic repeatedly gave a damn abouts its non-American userbase and felt no need for action I doubt that a few STO players calling their ISPs is going to change this.



    Actually, I'm generally experiencing no to little trouble. Sometimes I have had a little lag for a moment or two, but aside from season7's and LoR's launch weeks I was able to play with okay-connectivity on a regular basis. It just got really bad now and didn't change over the last days so I decided to call for help.
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