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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Updating launcher, unable to connect to patch server.

starkofthenorthstarkofthenorth Member Posts: 3 Arc User
edited October 2013 in Windows and General: PC, Network, and Other Technical Issues
Updating launcher, unable to connect to patch server.

Network connection is good.

Launcher attempts to connect 23 times.
Also known as Gingie(In game) Sskald(Gates of Sto-vo-kor)
[SIGPIC][/SIGPIC]
Post edited by starkofthenorth on

Comments

  • starkofthenorthstarkofthenorth Member Posts: 3 Arc User
    edited October 2013
    Launcher autoupdate continues to be unable to connect to the patch server. Local files deleted and reinstalled with no corrected results.
    Also known as Gingie(In game) Sskald(Gates of Sto-vo-kor)
    [SIGPIC][/SIGPIC]
  • starkofthenorthstarkofthenorth Member Posts: 3 Arc User
    edited October 2013
    Autoupdate fails when launched from either Steam or Arc.
    Also known as Gingie(In game) Sskald(Gates of Sto-vo-kor)
    [SIGPIC][/SIGPIC]
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited October 2013
    Sound like it could be a issue caused by your ISP... What does your 'Net Test' and 'Trace Route' diagnostic results look like??? Both tests are described in this thread... http://sto-forum.perfectworld.com/showthread.php?t=225155
  • starkofthenorthstarkofthenorth Member Posts: 3 Arc User
    edited October 2013
    The net test file link no longer exists.

    this is what tracert came up with

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\ROSS>tracert patchserver.crypticstudios.com
    Unable to resolve target system name patchserver.crypticstudios.com.

    This problem is happening with more than just STO. I am seeing the same issue with Neverwinter and Blacklight Retribution.
    Also known as Gingie(In game) Sskald(Gates of Sto-vo-kor)
    [SIGPIC][/SIGPIC]
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited October 2013
    starkofthenorth wrote: »
    ...
    C:\Users\ROSS>tracert patchserver.crypticstudios.com
    Unable to resolve target system name patchserver.crypticstudios.com.
    ....

    This says you have a problem with DNS (Domain Name System) which converts host names into IP addresses...

    Try flushing your DNS cache (a simple GOOGLE search will get the info on how to do this...)

    If that doesn't work, you will have to contact your ISP and ask their help for configuring DNS on your system...

    Also, I just tried the link, and the 'Net Test' binary is still there, but if your system can't resolve DNS names, that would explain why you can't get it...
  • starkofthenorthstarkofthenorth Member Posts: 3 Arc User
    edited October 2013
    Looks like I am calling my ISP. Thank you for your help.
    Also known as Gingie(In game) Sskald(Gates of Sto-vo-kor)
    [SIGPIC][/SIGPIC]
  • starkofthenorthstarkofthenorth Member Posts: 3 Arc User
    edited October 2013
    So it appears my ISP, Go Wifi, has seen fit to block access to PWE services. I can access their websites but not the game servers.

    Time to get a new ISP.
    Also known as Gingie(In game) Sskald(Gates of Sto-vo-kor)
    [SIGPIC][/SIGPIC]
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