Computer Restarting

gallowsghost

I started having problems yesterday evening (9/13/2013) while I was playing STO my computer just out of the blue rebooted. Since the first time it now happens every time I log into the game; after about 90 seconds my computer reboots.

This morning (0/14/2013) after it happened twice I thought I might have picked up a virus that Norton couldn't detect so I did a factory reset of my computer. After a fresh install the problem still occurred. I uninstalled Arc and and tried using the STO launcher and the problem still happened.

I do not have the problem any other time.

Anyone else having this problem? or Perhaps know anything about it please?

Thank you

Unknown

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gallowsghost

Thanks for responding.

Here is a partial copy of my DXDiag:

System Information

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Time of this report: 9/15/2013, 10:32:08
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130801-1533)
Language: English (Regional Setting: English)
System Manufacturer: Gateway
System Model: DX4860
BIOS: BIOS Date: 08/01/11 14:16:44 Ver: 04.06.04
Processor: Intel(R) Core(TM) i5-2320 CPU @ 3.00GHz (4 CPUs), ~3.0GHz
Memory: 8192MB RAM
Available OS Memory: 8172MB RAM
Page File: 1492MB used, 14850MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode

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DxDiag Notes

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Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

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DirectX Debug Levels

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Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

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Display Devices

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Card name: NVIDIA GeForce GT 520
Manufacturer: NVIDIA
Chip type: GeForce GT 520
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_1040&SUBSYS_0915196E&REV_A1
Display Memory: 4050 MB
Dedicated Memory: 978 MB
Shared Memory: 3071 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: *** 2236
Monitor Model: 2236
Monitor Id: AOC2236
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HD15
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.2049 (English)
Driver Version: 9.18.13.2049
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 6/21/2013 05:06:36, 15144928 bytes

I can run games like FF14 and Diablo 3 with out any problems. The next time it restarts I will record the temps and post them.

Thanks again

carter60

I had a similar problem but i bought a can of presurized air and used it too blow the dust from every fan and circutboard on my pc and the problem cleared ... maybe you can do the same since dust can overheat a computer

redsnake721

I have had this happen once with STO. After looking at the event logs it was due to the video card overheating.

gallowsghost

Okay, just had a reset.

Temp:
TMPIN0 42c (105f)
TMPIN1 39c (102f)
TMPIN2 41c (105f)

Core 0 40c (104f)
Core 1 40c (104f)
Core 2 40c (104f)
Core 3 39c (102f)
Package 41c (105f)

GPU Temp

TMPIN0 86c (186f)

vsilverwings1

I also began having issues similar to what you described. Short answer - not sure I ever solved it but 99% sure it was my CPU fan.

Long answer I kept getting BCC116 which always followed this pattern;
pc runs fine
screen freezes
black screen (standby mode)
audio freezes shortly after
pc restarts

All the evidence pointed to my GPU and in the end both cards gave me the same problem. I could have multiple software running no problem or fail after just playing STO/internet and the problem could happen after 1 hour or 1 week there was no pattern until eventually it happened every time I tried to do a single task. I bought a new graphics card and that was fine for 1 month then it happened again. Temps were always fine but it was thought maybe it was spiking and not giving my pc time to warn me before it restarted itself and told me it hadn't shut down properly. Even did a clean reinstall and no solution.

In the end I resorted to a deskfan and that seemed to fix it (later using a vacuum cleaner to clear the dust out of the CPU cooler also seemed to remove the need of a deskfan at least until I find the wrench to open the CPU cooler).

Unknown

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bullshorn

Just a thought.

I would suspect that your GPU are starting to fail.
Might be able to solve it with the compressed air or even take it to a cleaner specializing in PC cleaning. They are most times able to save you from buying a brand new card.


The Graphic Card are the most anoing peice of hardware to clean correctly and it tends to accumulate dust very fast. When your card reach high temps it will start to burn/melt dust on to your card and you are unable to remove it. Every time this happens it built another layer, the heat starts to rise every time and drawing more and more power from your PSU which then will feel the increased strain and start to die out faster. What in the longer run will cause other failures.
So if you are changeing your Graphic card, change your PSU and check your memory blocks for any damage.

brish01

Yeah on my gtx 640 I litteraly had to increase air flow to it. But yes regular airing the dust out of the rig does help alot.

drgrendel

this sounds like exactly the same problem that Ive been having all week. The only difference is that my laptop hasn't been rebooting. It just powers down and sits there.

I guess it's a small comfort that its not just me then.

D.G.