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Mailbox Limits? Why Now? :(

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  • hippiejonhippiejon Member Posts: 1,581 Arc User
    edited July 2013
    lordmalak1 wrote: »
    Would you have been so forgiving if they didn't warn anyone when they changed from the borg data sample scheme to the BNP/REP scheme of Omega gear purchase ?
    (Don't sweat it, I don't expect a truthful answer from you)

    Had they never said anything about it, I would have been angry at the time, sure.
    But as I see the change has brought (my opinion) nothing but good as far as Omega Gear and endgame STF content, in the end I'd say that in looking out for the long term good of the game, they made a somewhat unpopular decision, took the flak for it, and these days I find getting myself the Omega /MACO/HG stuff I want for any toon that wants it far easier.

    Which to me, means it's more approachable to new players.
    Not sweating it, man, that's as truthful as I can get.

    Regarding the mail change.
    I think it was absolutely terrible PR decision making on their part to hold off on talking about the fact that it was coming.

    I think it was AWESOME on their part to change the doff requirements for starbases from specific careers to broader acceptance, so that many of those stored doffs could get used faster.

    I think it was awesome that they are doing everything they can to make sure that you do not lose items that are currently in the mail, and give you time to get the things moved around.

    Overall, unless I understood the coding, stability issues, economy, etc surrounding the decision, I have no opinion about the whether the change is needed or not.
    I also don't expect them to tell me why they are making the change.
    Putting a hard cap on a mail limit is not devastating to anyone who was using the mail system as a "mail" system. And they are taking into consideration people that were using it as storage, by giving you time to move things.

    It's not forgiving to assume that the company has the long term interests of the game in mind with all their decision making. Even if that means, finding ways to make more money from it. I expect them to do that, and encourage it.

    Now, Maybe I am "forgiving" , but maybe it's because I think about the game I started playing going on 2 years ago now, and I think about the game that people just before me were dealing with. Then I look at the game now, and I think, we have a far more viable, healthy, likely to last a long time game, then we did then.

    That's where I am coming from.
    Well that, and I (despite appearances to the contrary) really do believe that the best way to deal with things is through talking, and communuication, not attacks and screaming at people about how bad and wrong they are from every channel possible.

    Look, maybe this mail change is a bad thing. Like I said, I really don't care either way. But if it is a bad thing, then take the time to calmly and rationally compose your points, make it a community effort. List your complaints, propose alternate (and actually viable) solutions, and bring them to the table.

    Reach out that way, instead of screaming about what bad people they are for making this change.

    Think of it like this ...
    You complete a job.
    Unknown to you something is wrong/incomplete/whatever.
    Person complains to you, telling you how incompetant you are, how they could do it better, how this means that you obviously don't actually care, etc etc.
    Or
    Person points out the error politely, and asks you to "fix" or reconsider or whatever

    Which person are you more likely to try and help.


    Just the way my mind works
    Peace Everybody
  • eulifdaviseulifdavis Member Posts: 0 Arc User
    edited July 2013
    lordmalak1 wrote: »
    Would you have been so forgiving if they didn't warn anyone when they changed from the borg data sample scheme to the BNP/REP scheme of Omega gear purchase ?
    (Don't sweat it, I don't expect a truthful answer from you)
    I'm not HippieJohn, but I can honestly say I would have been quite forgiving. I decided to grind my #&$ of to get all my Borg equipment. It wasn't until AFTER a few days into that decision that I found out about the new reputation system. I had already determined my course of action, so it didn't affect me in the slightest.

    As for another topic that has recently been discussed, I can tell you with absolute certainty that the sheer quantity of emails and attachments in the database were causing lag issues and request bottlenecks. See, database storage is like an Excel spreadsheet - there's a column for the player name, a column for the email subject, a column for the message text, a column for the attachments... You can't just "pull rows 10 through 501" and have all the emails for a particular player. You have to search through the ENTIRE database, and pull each row in which "player" matches the player who just opened their email. The more emails in the database, the more intensive the search becomes.

    Also keep in mind that any item you "store" in your email takes up a lot more database space than the entire rest of the message. Cryptic, like any responsible game company, will have a bare minimum of "item name", "item quality", "item data (stats)", "date created", "player owner", "previous player owner (if applicable)", and "transfer history". That's PER ITEM. That adds a LOT of data to the mail database.

    It gets better, though. Anyone here who currently has an empty mailbox has probably noticed the "phantom new mail" bug of late - opening your mailbox makes it stick on "you have new mail", even though it's empty. Have you noticed that it ALSO happens when you open your bank, even if you haven't touched your email at all that session? That's because personal bank storage resides in the same database as personal email storage. When the game polls your bank items, it also polls your email, and vice versa. For those still following along, that means every time you open your BANK, the game has to sift through EVERYONE'S emails to find all your items, including those with the 1000's of items in email "storage"!

    I do not work at Cryptic, but I am also not stupid. All the information I have presented above has been derived from previous database experience combined with general observation. I can tell you with absolute certainty that database queries are the single biggest performance problem Cryptic has, and email storage is highly likely the biggest culprit. While it would have been polite (and good customer service) for Cryptic to warn everyone of the changes beforehand, there are two things you need to remember: first, while no one at Cryptic has OFFICIALLY used the word "exploit", they have tossed around plenty of other vocabulary such as "unintended". The definition of "exploit" is "the unintended use of a game mechanic for the player's advantage". That's precisely what email storage became by definition. It is standard practice in the industry to not warn players of exploit fixes.

    Secondly, Cryptic is not required (legally, contractually, or even morally) to warn us of ANY changes to the game except for those which alter a product for which we have already paid money. Email storage is the same whether you're a freeper or a suber, so you cannot argue that you paid money for your email storage. (You can't make that argument if you were a subscriber prior to the F2P conversion, either, but that would require more explanation than I'm willing to type up at this time.) Email storage is a free feature, provided in good faith. Players chose to take advantage of a glaring flaw in it, creating database lag for everyone in the game. Cryptic noticed, and once they fixed most of the more noticeable problems, they turned their attention to it.


    If you're still with me at this point, I also want to take a moment and say that I highly doubt DOFF prices will be affected very much by this change. "Stock rotations" are a joke - you can only list 40 items at a time (per character) anyway, so any extra storage you have has no bearing on the price of DOFFs. It gets more laughably inconsequential as your quantity of stored DOFFs increases. The ingame economy runs on what is visible to the players. They can't see your storage, they can only see what's currently up for sale, and their assumed chances at getting those items. Storage doesn't enter the equation, not even as "supply and demand".

    You guys are desperately trying to find any possible way to convince Cryptic to change their minds, and it's not going to happen. Stop lying to everyone (and yourselves) and just admit email storage was a stupid idea in the first place.
    [SIGPIC][/SIGPIC]
  • lordmalak1lordmalak1 Member Posts: 4,681 Arc User
    edited July 2013
    It's not a big problem (this new cap), but as I've been asking about this for over a month now in every way I can imagine, we've FINALLY gotten an admission that the mail system has been changed (via the patch notes from yesterday). For MANY weeks I've been asking nicely, asking meanly, throwing insults, poking with sharp sticks, anything I can think of to get ANY response from anyone only to completely ignored. So now we finally have an answer, and after so many weeks I've grown impatient, belligerent, spiteful, and downright contemptuous toward Cryptic, PWE, their Devs, the mods, and to the Star Trek franchise.

    Can the wounds be healed ? Do we want them healed ? Will anyone learn from this ?

    Do I even care anymore ?
    :confused:
    KBF Lord MalaK
    Awoken Dead
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    Now shaddup about the queues, it's a BUG
  • hippiejonhippiejon Member Posts: 1,581 Arc User
    edited July 2013
    lordmalak1 wrote: »
    Do I even care anymore ?
    :confused:

    Only you can answer that one, Man. Seriously, I am sorry that something you care about is the thing that is being changed and poorly communicated about right now.

    Believe me, as a Foundry Author, and sometime very casual PvP fan, I understand.

    All I can say is that I really do get the sense from the company that they really do care. That they are big Trek fans just like any of us, and really want this game to be a success. And not just because it's their paycheck.

    We actually have a really approachable Dev team.
    We actually get more communication than a lot of games.
    And we can trust Flakes to convey community concerns when the Devs can't spend time in direct interaction with fans and players.

    Will we always be happy with what they say? Aw hell no. But they do say more than some games Devs.

    Basically, I'm saying, continue to care.
    Or rather , I hope you do.

    Peace
  • aarons9aarons9 Member Posts: 961
    edited July 2013
    i wish they didnt delete all my email.
    [12:35] Vessel Two of Two Unimatrix 01 deals 225232 (271723) Plasma Damage to you with Plasma Lance.
    [12:44] Vessel One of Two Unimatrix 01 deals 1019527 (1157678) Kinetic Damage to you with Plasma Energy Bolt Explosion.
  • milanvoriusmilanvorius Member Posts: 641 Arc User
    edited July 2013
    Please give us a mass way to delete the exchange spam. You made the rules, you give us the tools to allow efficient compliance, not asking for much, just common courtesy.

    Also timers for exchange items would be kinda nice, if just a 'days left' so i can pull things off when it is near the end of the sale. Really if I saw something was up for a few days I would drop the price. I am not in it for a killing, just a decent profit for my toils.
    PvE Jem'Hadar motto: Participation Ribbons are life.
  • dracounguisdracounguis Member Posts: 5,358 Arc User
    edited July 2013
    You want to know why a mail limit now?

    So they can SELL us extra mail space! :mad:
  • thlaylierahthlaylierah Member Posts: 2,987 Arc User
    edited July 2013
    I guess that's true, but I don't know still, I mean I have always encouraged people to actually send me tribbles they don't want so I can "take care of them" - It''s been my thing since day 1, and I feel like its being taken away in a sense.

    So in essence, my mailbox is going to be locked down because I don't have the heart to remove any of these mails.

    Also because of that, me telling people to send me unwanted tribbles, there was even a "Tribble Drive" from a group of friends of mine to send me 1,000 Tribbles. I was sent literally 1,000 Tribbles during one of my shows on SSR and since then that collection has grown.

    Can see how I'm at a loss here, I don't have the heart to remove them.

    So lost >.<

    Sell them on the Exchange for 1 Cr a piece.

    I always get a few off the Exchange for a landing party when I start a new Toon and I'm sure many other's do as well.

    They will be taken care of by people that will be using them and you will make a few cred.
  • thlaylierahthlaylierah Member Posts: 2,987 Arc User
    edited July 2013
    hfmudd wrote: »
    We all have things that we value, in this game or otherwise. I imagine that many people would be upset if they had their STF or fleet gear, that they ground for until their fingers and/or eyeballs bled, taken away - even though those too are "just pixels."

    I think the OP is going about it the right way, taking screenshots of the gifts they've received over the years. And I find it darkly ironic, yet entirely consistent, that PWE is (further) tightening mail limits and trying to reduce the amount of server resources they need to store our mail, while at the same time planning to (sooner or later) make mandatory their ARC launcher, which includes the infamous "Pando Media Booster" - a program that uses your computer and your bandwidth to distribute installs and patches through a torrent network, so that they don't have to pay for servers that would do that.

    Easy Fix:

    Control Panel: Pando: Uninstall.
  • topsettopset Member Posts: 0 Arc User
    edited July 2013
    You want to know why a mail limit now?

    So they can SELL us extra mail space! :mad:

    Somehow I doubt it, there might be new storage options but they are never going to sell mail storage slots in the c-store. I'd bet money on it.

    Maybe a doff storage system, but not the mail. C'mon.
    [SIGPIC][/SIGPIC]
    Kirk's Protege.
  • aarons9aarons9 Member Posts: 961
    edited July 2013
    topset wrote: »
    Somehow I doubt it, there might be new storage options but they are never going to sell mail storage slots in the c-store. I'd bet money on it.

    Maybe a doff storage system, but not the mail. C'mon.

    they already have a doff storage system.. you can buy up to 300 more doffs per char..
    for like 2200 zen..
    [12:35] Vessel Two of Two Unimatrix 01 deals 225232 (271723) Plasma Damage to you with Plasma Lance.
    [12:44] Vessel One of Two Unimatrix 01 deals 1019527 (1157678) Kinetic Damage to you with Plasma Energy Bolt Explosion.
  • zerobangzerobang Member Posts: 0 Arc User
    edited July 2013
    tacofangs wrote: »
    And in this case, mail as storage has obviously become a problem.

    Why? What is the problem?

    for 3 years there was no problem... database can't be it or it would have happened sooner.

    FREE STORAGE is more likely the problem = overly aggressive monetization (and to that i have to say, i bought ALL the slots possible, and i still can't BANK BOffs and DOffs in acceptable numbers.)


    Stopping the Mail to be used as storage isn't even a problem, the LACK OF ALTERNATIVES is a problem!

    Where the hell am i supposed to bank all those dozens and dozens of Bridge Officers that have piled up over time... you know the ones with the good abilities that you can not train yourself, neither can the BOff Trainer, nobody will buy that stuff on the exchange either because you can't filter for it so you bank it in the only way possible -> mail it to yourself.

    oh well...

    i guess instead of just discarding i will be supportive of the Devs and just mail all of my awesome rare BOffs to them.
    [SIGPIC][/SIGPIC]
  • sunfranckssunfrancks Member Posts: 3,925 Arc User
    edited July 2013
    zerobang wrote: »
    i guess instead of just discarding i will be supportive of the Devs and just mail all of my awesome rare BOffs to them.

    That is a pretty good idea. I wonder how many people we can get to send the devs a load of mail full of "stuff" ;)
    Fed: Eng Lib Borg (Five) Tac Andorian (Shen) Sci Alien/Klingon (Maelrock) KDF:Tac Romulan KDF (Sasha) Tac Klingon (K'dopis)
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    What I feel after I hear about every decision made since Andre "Mobile Games Generalisimo" Emerson arrived...
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  • lordmalak1lordmalak1 Member Posts: 4,681 Arc User
    edited July 2013
    No you didn't. The devs didn't break the feature. If you wanted to fix it you'd have posted



    :P

    Heh, you're trying too hard to be a troll.
    Perhaps we could have a meaningful discussion if you knew WTF you're talking about, but I doubt I'll live long enough to see you get a clue.
    KBF Lord MalaK
    Awoken Dead
    giphy.gif

    Now shaddup about the queues, it's a BUG
  • lordmalak1lordmalak1 Member Posts: 4,681 Arc User
    edited July 2013
    This one from todays patch notes floored me:
    Summer Event

    Added mail services to the consoles in the resort.

    So...If using the mail system for storage is such a big exploit that needed to be squashed WHY did they need to add a mail terminal to Risa for the summer event ?


    Anyone ?
    KBF Lord MalaK
    Awoken Dead
    giphy.gif

    Now shaddup about the queues, it's a BUG
  • mewmaster101mewmaster101 Member Posts: 1,239 Arc User
    edited July 2013
    lordmalak1 wrote: »

    So...If using the mail system for storage is such a big exploit that needed to be squashed WHY did they need to add a mail terminal to Risa for the summer event ?


    Anyone ?

    so you could send stuff to other characters without having to have an account bank or going to a different area. For example, you could be trying to get a lot of a favors on several characters, then Mail them to another character, or if you got something off the exchange while you were on risa,

    It sounds likes your complaining about it for the sake of complaining. I is common sense why you would have in one there, especially because they have a bank and an exchange already
  • lordmalak1lordmalak1 Member Posts: 4,681 Arc User
    edited July 2013
    so you could send stuff to other characters without having to have an account bank or going to a different area. For example, you could be trying to get a lot of a favors on several characters, then Mail them to another character, or if you got something off the exchange while you were on risa,

    It sounds likes your complaining about it for the sake of complaining. I is common sense why you would have in one there, especially because they have a bank and an exchange already

    It's still storage, and a workaround to having to purchase a subscription to get an account bank, right ?
    KBF Lord MalaK
    Awoken Dead
    giphy.gif

    Now shaddup about the queues, it's a BUG
  • lordmalak1lordmalak1 Member Posts: 4,681 Arc User
    edited July 2013
    And people with that attitude is what caused the email feature to break from being misused and incurred the limits that have now been placed on it.

    Again you totally miss the point. IF you are using the mail for item storage you are exploiting the mail system (according to the devs and you), SO why would they put mail access into the event to allow for the summer event items to be stored (even temporarily) ?

    :confused:

    (I have an account bank, so my attitude isn't something you can question)
    KBF Lord MalaK
    Awoken Dead
    giphy.gif

    Now shaddup about the queues, it's a BUG
  • mewmaster101mewmaster101 Member Posts: 1,239 Arc User
    edited July 2013
    lordmalak1 wrote: »
    Again you totally miss the point. IF you are using the mail for item storage you are exploiting the mail system (according to the devs and you), SO why would they put mail access into the event to allow for the summer event items to be stored (even temporarily) ?

    :confused:

    (I have an account bank, so my attitude isn't something you can question)

    I never said it should be used for storage, but to MAIL stuff to other characters so they can use them, stop complaining for the sake of complaining.
  • lordmalak1lordmalak1 Member Posts: 4,681 Arc User
    edited July 2013
    I never said it should be used for storage, but to MAIL stuff to other characters so they can use them, stop complaining for the sake of complaining.

    So you see a difference between you sending summer event items to your other toons, and me sending DOFF's to my other toons ?
    KBF Lord MalaK
    Awoken Dead
    giphy.gif

    Now shaddup about the queues, it's a BUG
  • mewmaster101mewmaster101 Member Posts: 1,239 Arc User
    edited July 2013
    lordmalak1 wrote: »
    So you see a difference between you sending summer event items to your other toons, and me sending DOFF's to my other toons ?

    According to you, you never actually sent them to your other toons, just kept them in your mailbox. There is a difference between leaving something in the mail until you log onto the other character to grab it and just leaving it there.
  • lordmalak1lordmalak1 Member Posts: 4,681 Arc User
    edited July 2013
    According to you, you never actually sent them to your other toons, just kept them in your mailbox. There is a difference between leaving something in the mail until you log onto the other character to grab it and just leaving it there.

    I didn't just leave it there, I just haven't logged into my other toons for the last 6 months.
    ;)

    ...Show me where I said I never actually sent them to my other toons.
    KBF Lord MalaK
    Awoken Dead
    giphy.gif

    Now shaddup about the queues, it's a BUG
  • crypticarmsmancrypticarmsman Member Posts: 4,115 Arc User
    edited July 2013
    lordmalak1 wrote: »
    This one from todays patch notes floored me:


    So...If using the mail system for storage is such a big exploit that needed to be squashed WHY did they need to add a mail terminal to Risa for the summer event ?


    Anyone ?

    Um, because people want to send mail/attachments to others WITHOUT having to go to a different zone? (Why do you assume everyone using the mail system in the Risa zone must be using it for storage?)
    Formerly known as Armsman from June 2008 to June 20, 2012
    TOS_Connie_Sig_final9550Pop.jpg
    PWE ARC Drone says: "Your STO forum community as you have known it is ended...Display names are irrelevant...Any further sense of community is irrelevant...Resistance is futile...You will be assimilated..."
  • tribblequeentribblequeen Member Posts: 0 Arc User
    edited July 2013
    I thought I should notate that My mailbox has been getting a little more cleaner. It has been a tough road, but I think I have done it. Tribbles are now safely on their new home planet! :)

    [SIGPIC][/SIGPIC]
    STO Member Since November 2010 | Tribbles are Friends NOT Food!
  • lazarus51166lazarus51166 Member Posts: 646 Arc User
    edited July 2013
    I have in my mailbox almost 2,000 Tribbles that I have been given over the past 3 years in many messages. Also they hold a lot of good and special memories for me.

    That has got to be the strangest thing i've ever heard anyone say in 18 years of online gaming
  • tacofangstacofangs Member Posts: 2,951 Cryptic Developer
    edited July 2013
    I thought I should notate that My mailbox has been getting a little more cleaner. It has been a tough road, but I think I have done it. Tribbles are now safely on their new home planet! :)

    Glad to hear it!
    Only YOU can prevent forum fires!
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