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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Gold account isn't working

shepard222shepard222 Member Posts: 3 Arc User
edited June 2013 in Windows and General: PC, Network, and Other Technical Issues
I recently bought a gold account, but it says inactive on the Star Trek Online website. While in the manage the subscription site it says it's active. How can this be fixed?
Post edited by shepard222 on

Comments

  • cillam85cillam85 Member Posts: 0 Arc User
    edited June 2013
    I'm having a similar issue. I upgraded to gold and i received all of the gold membership perks, minus the 500 promotional credits and then after 1 week and 3 days it now shows as 0 days subscribed and inactive even though the money has left Paypal.

    I have opened a support ticket but almost 24 hours later the issue is still unresolved
  • malwizmalwiz Member Posts: 45 Arc User
    edited June 2013
    cillam85 wrote: »
    I'm having a similar issue. I upgraded to gold and i received all of the gold membership perks, minus the 500 promotional credits and then after 1 week and 3 days it now shows as 0 days subscribed and inactive even though the money has left Paypal.

    I have opened a support ticket but almost 24 hours later the issue is still unresolved

    And in a few months, it'll still be unresolved, and probably not even responded to.
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