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Unable to Log In Due to Unknown Reasons (We're investigating this)

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  • starmanjstarmanj Member Posts: 718 Arc User
    edited May 2013
    I am getting Login Failed for unknown reason too with my other Computer but my Main Computer I am Logged in But with extreme Lag. I am Guessing with this extreme Lag Is why I am getting the other Issue.
  • xcom43xcom43 Member Posts: 723 Arc User
    edited May 2013
    Hello,

    I do realize that today is the day the new expansion has launched, and that there are probably a few bugs to work out, but I haven't seen any new post related to this issue.

    I updated to the new expansion patch just fine with my launcher, but when I am in game and attempt to log in, the game cannot get past the "Retrieving List of Characters" process. Each time it tries to get past this stage, it tells me it failed to connect for an "unknown reason". Any help to fix this issue would be much appreciated!

    Thanks,

    Maestro93

    Ha a few a lot more then a few.I cant even get to the login char screen selection.

    And i am a life sub
    The fear of death follows from the fear of life. A man who lives fully is prepared to die at any time.
  • shokar1shokar1 Member Posts: 2 Arc User
    edited May 2013
    well was hoping to get on tonight but guess i'll just have to wait till the morning.. if i get time for before work :(
  • captainbozbaccacaptainbozbacca Member Posts: 2 Arc User
    edited May 2013
    Don't know what the fuss is all about... i got in just fine. In the mirror universe....
  • scarrnscarrn Member Posts: 27 Arc User
    edited May 2013
    Unable to login due to Unknown reason.

    I can get on to tribble, but not holodeck.

    I did a force verify.

    It didn't work


    I did a force verify and Yoda warned me not to give in to my anger.
  • bughunter357bughunter357 Member Posts: 588 Arc User
    edited May 2013
    i logged on to klingon character finished up his assiments then clicked to switch to federation character to do his before trying out romulan character and game closed down on me now i get loing failutre due to unknown reason ? like wtf. there is a reason , unknown is BS. and i am HIGH pissed off that i actually spent money and pre bought a romulan package , and cannot even login to use it , so i guess if i cannot get access in the next 2-3 days i will be reversing that Credit Card transaction , and pwi can kiss my money good by.

    I laugh at all the players getting pissed on a day of a new expansion that expect everything to go so smoothly

    be patient all you young padawans your game will work ..... eventually
  • vodalokvodalok Member Posts: 9 Arc User
    edited May 2013
    after being unable to resolve the Gasgo station mission for over 5 min, then still being unable to add Hiven to my bridge officers, I logged out to see if that would help. getting the login failed message now. they might be related.
  • kaiserkactokaiserkacto Member Posts: 482 Arc User
    edited May 2013
    So i queued for a Crystaline Catastrophe (normal), after 12 minutes(!) on the loading screen i was kicked bye the server (Unable to get server adress os something similar)... and now i can't log again because some "Unknown reason"...


    Now to be fair i'm not angry or dissapointed, because i wasn't supposed to be playing anyway. I was expecting a lot od problems today, so i was planning to start playing tomorrow; but against my common sense i decided to play today anyway... so I deserved it
    "In every age,
    In every place,
    The deeds of men remain the same..."
    12701.png
  • omegasignasomegasignas Member Posts: 36 Arc User
    edited May 2013
    "Chief engineer's log, the enterpeise has a fine engine, but I think this ship was put together by monkeys"
  • asheistheravenasheistheraven Member Posts: 0 Arc User
    edited May 2013
    "Paying customers are sick to death of this BS"

    Don't presume to to speak for me, a paying customer. I'm okay, patient and prepared to wait. This is nothing new, and to be frank the grief currently being given on this thead is no surprise. After 10 years of MMORPGing, this should kind of hitch with a new expansion especially on a popular f2p should NOT be a surprise, chill.
  • crimsonmagnuscrimsonmagnus Member Posts: 0 Arc User
    edited May 2013
    Huh, login issues? Oh well; I'm surprised it took this long, really. At least I got my new Romulan to level 9. I suppose I'll go watch Deep Space 9 and get something to eat in the meantime!
  • nuclearketchupnuclearketchup Member Posts: 0 Arc User
    edited May 2013
    I want to play! :)
  • wraithmeisterwraithmeister Member Posts: 397 Arc User
    edited May 2013
    I've been trying to get in for the past hour since patching completed, but see the same issue as everyone else...retrieving list of characters then unable to login for unknown reason.

    I logged in last night to delete one of my few non-lvl-65 characters to ensure I had a slot open for Romulat today (bye bye Fathead, lvl 11 Alien cruiser captain)...so I know my account is working fine as of last night.

    I notice the forum page says "some" users are having this problem. Wonder what % "some" is..they make it sound like a few users but maybe its 75%?

    Are servers all full...do I need to wait for someone to crash out before one of the thousand people in waiting who times login just right can get in?
  • donutsmasherdonutsmasher Member Posts: 0 Arc User
    edited May 2013
    So how long do we think it will take them to sort out the *small* number of people being unable to log in?



    *By small I actually mean loads*

    How many other glitchy treats do they have in store for us if/when we finally get past the login screen?:rolleyes:


    Having already had the pleasure of logging in for over an hour tonight, I can say in all honesty that there are not that many bugs.
    [SIGPIC][/SIGPIC]
    Sig by my better half.
  • ettenokettenok Member Posts: 2 Arc User
    edited May 2013
    I wonder how long this will take... Dust 514 looks good atm, but I'd really rather be taking down some Borg. Same issue though, unable to login for an unknown reason.
  • jaegernljaegernl Member Posts: 506 Arc User
    edited May 2013
    I suspect this is all a clever move to make the KDF players rage about something other than plasmonic leech >.>
    Isaac the Adequate - Level 70 Oath of Devotion Paladin
  • devilzadvocatedevilzadvocate Member Posts: 1 Arc User
    edited May 2013
    Add me to the growing list of people who cannot login for an "unknown reason" error. Would like to play but cannot enter game
  • ozforceozforce Member Posts: 0 Arc User
    edited May 2013
    Interestingly, i did not have the slow downloading speeds, it only took about 30 minutes with my godlike NBN internet while i was watching a delver video, and then once i got in i got to the characters and then...''unable to login for unknown reason'' after about 3 tries, i gave up, but once i closed the game i noticed my firewall was blocking some things of STO, so i unblocked it, started it up again, entered my stuff, same thing happened, tried 3 times again, same thing.
  • idronaidrona Member Posts: 0 Arc User
    edited May 2013
    Legacy of Romulus is too epic for Internet to handle. lol :P
    signwidrona.png
  • marsprojectmarsproject Member Posts: 0 Arc User
    edited May 2013
    I wonder since this issue has occurred I seen no actual constructive criticism is posted I will assume this is noting but whiners and complainers.

    Its a game y'all .. get a grip it is not the end of the world. So you are inconvenienced for a issue that was a oversight somewhere .. I tell you what the sun will still rise tomorrow and I will still play STO and for those who don't come back , Your bad

    Dude don't give me that holier than thou attitude, it just makes you sound like a douche, I busted my TRIBBLE at work today and I want to relax by blowing up borg and klingons when I log in, not see these "failed to login for unknown reasons" messages.
  • vulcanclippervulcanclipper Member Posts: 0 Arc User
    edited May 2013
    "Login failed for unknown reason."

    Got dumped from the server trying to turn in a mission, and now can't log in.

    Add me to the list.
  • axellightningaxellightning Member Posts: 0 Arc User
    edited May 2013
    tosalen wrote: »
    Well you also need to add some liberated borg engineers to your crew. That'll speed things up. :P


    Now, if only that might happen... :rolleyes:
    [SIGPIC][/SIGPIC]
  • variant37variant37 Member Posts: 867 Arc User
    edited May 2013
    I laugh at all the players getting pissed on a day of a new expansion that expect everything to go so smoothly

    be patient all you young padawans your game will work ..... eventually

    I was actually quite surprised that I was able to log in at all today.
  • fiberteksyfirfiberteksyfir Member Posts: 1,207 Arc User
    edited May 2013
    We're continuing to investigate this error -- I've added it to the announcement at the top of the forums, and it's our top priority to fix all of the items on that list ASAP. We have our top engineers on it.

    Cheers,

    Brandon =/\=

    Thanks Brandon but LOL. this is ALL i could think of when I read this..

    https://www.youtube.com/watch?v=q6-rQ6Jay6w
  • warmaker001bwarmaker001b Member Posts: 9,205 Arc User
    edited May 2013
    Maybe if Cryptic retired the hamsters and used guinea pigs instead...

    Those same hamsters are also the ones investigating the cause of the login failures.

    Heh.

    That's the word for today's release.

    FAIL
    XzRTofz.gif
  • nikkobrisbanenikkobrisbane Member Posts: 70 Arc User
    edited May 2013
    What annoys me the most, is they no this will happen so why not fix it before it does, buy new servers, or get extra, what ever it takes. I mean come on. Every dam update this BS happens. Come on Cyrptic, get ur act together and sort it once and for all so we have minimal issues. It doesnt matter if ur F2P or LTS (as i am) we should be able to play the game we all want to play
  • vesterengvestereng Member Posts: 2,252 Arc User
    edited May 2013
    Er yes, related as far as server overload.

    Solution is everyone continue to try to log in until it crashes, we need to have as many as possible to log out as we can
  • jake477jake477 Member Posts: 527 Arc User
    edited May 2013
    idrona wrote: »
    Legacy of Romulus is too epic for Internet to handle. lol :P

    More the internet is telling us these guys are unfit to run a fast food joint let alone a MMORPG when you cleary had time to shore up stuff before launch.
    [SIGPIC][/SIGPIC] "This planet smells, it must be the Klingons"
  • nicha0nicha0 Member Posts: 1,456 Arc User
    edited May 2013
    On the 20th try I got in, it took 15s+ me to pick a different character. When I started to load, I got to 94.14 and then server not responding, timed out.. now back to unknown reason
    Delirium Tremens
    Completed Starbase, Embassy, Mine, Spire and No Win Scenario
    Nothing to do anymore.
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  • donutsmasherdonutsmasher Member Posts: 0 Arc User
    edited May 2013
    I've been trying to get in for the past hour since patching completed, but see the same issue as everyone else...retrieving list of characters then unable to login for unknown reason.

    I logged in last night to delete one of my few non-lvl-65 characters to ensure I had a slot open for Romulat today (bye bye Fathead, lvl 11 Alien cruiser captain)...so I know my account is working fine as of last night.

    I notice the forum page says "some" users are having this problem. Wonder what % "some" is..they make it sound like a few users but maybe its 75%?

    Are servers all full...do I need to wait for someone to crash out before one of the thousand people in waiting who times login just right can get in?


    If I were a gambling man, and I am, I would say that it is a load balancing issue and that the login server is effectively "playing it safe" by limiting logins. Only instead of creating login queues it seems to have just blocked whole groups of people from logging in altogether.
    [SIGPIC][/SIGPIC]
    Sig by my better half.
This discussion has been closed.