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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Unable to Authenticate and time out to login server

jonathanlonehawkjonathanlonehawk Member Posts: 674 Arc User
edited May 2013 in Windows and General: PC, Network, and Other Technical Issues
Two different computers, two different installs, same issue:

I can't currently get into game.

Is the login or authentication server down?
Formerly Known as Protector from June 2008 to June 20, 2012
STOSIG.png
Please enable us to buy a token with Zen to faction change a 25th Century FED to a TOS FED.
Post edited by Unknown User on
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Comments

  • tom61stotom61sto Member Posts: 3,673 Arc User
    edited March 2013
    I got "Loading. Please wait." on a white screen instead of the login page, and now the autoupdate isn't patching when I try to launch.

    te3-2.ccr01.bos06.atlas.cogentco.com is in the hundreds of ms range on the trace route, could that be the issue?
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited March 2013
    tom61sto wrote: »
    ...
    te3-2.ccr01.bos06.atlas.cogentco.com is in the hundreds of ms range on the trace route, could that be the issue?
    If this is the case, then you should post your Trace Route results into this ongoing PWE Tech Support Thread, so that PWE has the information they can kick Cogent Communications a few more times to get this resolved... http://techsupport.perfectworld.com/showthread.php?t=4181
    jonathanlonehawk wrote: »
    ...

    Is the login or authentication server down?
    Doesn't appear to be. I've been Downgrading Doffs for my Fleet Projects all afternoon. And I need to exit the Client, then re-login to avoid a memory leak in the Doff UI every 4 to 5 Dozen Doffs collected...

    Most likely you have some kind of Internet route issues to the STO Servers... a 'Trace Route' and 'Net Test' results would be useful in diagnosing the problem...
  • farnite1farnite1 Member Posts: 0 Arc User
    edited March 2013
    I am also suddenly having this problem today... pingplotter shows something around 50% packet loss at te3-4.ccr01.bos06.atlas.cogentco.com...

    Target Name: patchserver.crypticstudios.com
    IP: 208.95.185.41
    Date/Time: 3/12/2013 7:30:42 PM to 3/12/2013 7:32:23 PM

    Hop Sent Err PL% Min Max Avg Host Name / [IP]

    5 100 0 0.0 23 50 25 [12.83.72.13]
    6 100 0 0.0 28 144 39 cgcil02jt.ip.att.net [12.122.81.17]
    7 100 0 0.0 29 100 37 be2000.ccr22.ord03.atlas.cogentco.com [154.54.12.85]
    8 81 0 0.0 37 112 47 te0-4-0-1.ccr22.ord01.atlas.cogentco.com [154.54.6.209]
    9 87 0 0.0 54 98 55 te0-7-0-8.ccr22.bos01.atlas.cogentco.com [154.54.43.206]
    10 79 36 45.6 53 249 91 te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.130]
    11 100 0 0.0 54 109 60 [38.111.40.114]
    12 100 0 0.0 54 148 56 [208.95.185.41]
  • lordfuzunlordfuzun Member Posts: 54 Arc User
    edited March 2013
    i'm having bad connectivity to Cryptic servers myself. Cogentco.com is the issue.

    Traceroute from my gaming pc. PC is NAT'ed to 208.191.248.2 as the public IP address.

    1 <1 ms <1 ms <1 ms zilla.monsters.org [172.16.0.2]
    2 7 ms 7 ms 7 ms 208.191.248.6
    3 8 ms 7 ms 7 ms dist1-vlan50.ltrkar.sbcglobal.net [151.164.64.130]
    4 9 ms 7 ms 7 ms bb1-10g3-0-0.ltrkar.sbcglobal.net [151.164.99.216]
    5 23 ms 24 ms 23 ms cgcil02jt.ip.att.net [12.122.81.17]
    6 34 ms 34 ms 34 ms be2000.ccr22.ord03.atlas.cogentco.com [154.54.12.85]
    7 31 ms 31 ms 32 ms te0-4-0-5.ccr22.ord01.atlas.cogentco.com [154.54.44.165]
    8 * * * Request timed out.
    9 49 ms * 49 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.254]
    10 * * * Request timed out.
    11 * * * Request timed out.

    Connections time out sporadically for a few minutes and then it's fine for a few miniutes then back to time outs.

    PW support Ticket #130312-000801

    Bah. I'm giving up for the night. The game is totally unplayable.
  • rustybladesrustyblades Member Posts: 25 Arc User
    edited March 2013
    I have other mmo's installed and they seem to be fine. My guess is the issue that started about 1700~ is just getting bigger. Please have the janitor plug that router back in - that is long enough to vacuum.
  • lordfuzunlordfuzun Member Posts: 54 Arc User
    edited March 2013
    rustyblades wrote: »
    I have other mmo's installed and they seem to be fine. My guess is the issue that started about 1700~ is just getting bigger. Please have the janitor plug that router back in - that is long enough to vacuum.

    That happens a lot more than people would think.
  • crackerloc1crackerloc1 Member Posts: 5 Arc User
    edited March 2013
    this is really uncool, i managed to miss out on 6 toons dil refining for the day bcuz of this.

    :mad:
  • p2wsucksp2wsucks Member Posts: 0 Arc User
    edited March 2013
    Been having similar issues.

    res://ieframe.dll/dnserrordiagoff_webOC.htm

    Cleared IE cache, then got an error relating to connectivity to patch server. Though, I've been able to tracert to the patch server using patchserver.crypticstudios.com URL.

    Currently, there's a mini window with "LOADING". My username/login was retreaved, but it's background and cannot be accessed, since the focus is on the mini "LOADING" window.

    Note, I've not been refering to the white background "Loading, please wait" page.

    Closed window and tried again, was able to enter UN/PW, but got "unable to authenticate" in lower left corner.

    I've not been having connectivity issues w/anything but the game's launcher and they've been inconsistent in nature as described above.
    [Zone] Dack@****: cowards can't take a fed 1 on 1 crinckley cowards Hahahaha you smell like flowers
    Random Quote from Kerrat
    "Sumlobus@****: your mums eat Iced Targ Poo"
    C&H Fed banter
  • chairmanmeowmixchairmanmeowmix Member Posts: 11 Arc User
    edited March 2013
    "Timed out connecting to game server" ...This is getting old. I can barely change zones without having this issue.
  • p2wsucksp2wsucks Member Posts: 0 Arc User
    edited March 2013
    It seems to potentionally be recursive routing or a routing loop somewhere w/your (Cryptic's) ISP.

    9 73 ms 75 ms 73 ms 154.54.43.202
    10 57 ms 56 ms 55 ms 66.28.4.254
    11 62 ms 57 ms 68 ms 38.111.40.114
    12 58 ms 56 ms 56 ms 208.95.184.43

    This is the tail end of a tracert I did.

    Below is from a Wireshark Capture I did (I altered my IP address).

    209 2013-03-12 22:59:25.292878 154.54.43.202 x.x.x.x ICMP Time-to-live exceeded (Time to live exceeded in transit)

    While I can traceroute to the address as you can see there's a router sending TTL exceededs.
    [Zone] Dack@****: cowards can't take a fed 1 on 1 crinckley cowards Hahahaha you smell like flowers
    Random Quote from Kerrat
    "Sumlobus@****: your mums eat Iced Targ Poo"
    C&H Fed banter
  • noktrelnoktrel Member Posts: 0 Arc User
    edited March 2013
    I've been having the same problem for the last 4 hours. Power cycled, rebooted, even did a speed test to see if I was having packet loss on my end. No impacts, nor indication of issues. Results of traceroute below.
    Tracing route to patchserver.crypticstudios.com [208.95.185.41] over a maximum of 30 hops:

    ... (clipped for privacy) ...
    5 27 ms 26 ms 27 ms ggr3.dlstx.ip.att.net [12.122.139.17]
    6 62 ms 62 ms 63 ms 192.205.36.222
    7 53 ms 48 ms 40 ms te0-2-0-3.ccr22.dfw01.atlas.cogentco.com [154.54.1.253]
    8 58 ms 57 ms 59 ms te0-3-0-2.ccr22.mci01.atlas.cogentco.com [154.54.25.210]
    9 61 ms 61 ms 60 ms te0-4-0-3.ccr22.ord01.atlas.cogentco.com [66.28.4.34]
    10 * * * Request timed out.
    11 90 ms 78 ms * te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.254]
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
  • silynn1silynn1 Member Posts: 0 Arc User
    edited March 2013
    I'm having the same issues. Guess no more STO tonight... :(

    I'm sure Cryptic will fix it in the next day or so.
    [SIGPIC][/SIGPIC]
  • tsf00181tsf00181 Member Posts: 0 Arc User
    edited March 2013
    Same problem. Started around 3 from western Maryland. Nettest results..there's atleast 3 hops down from my location.

    contacting nettest server..
    Local IP: 207.255.219.166
    Ping: 52.6 msec
    Port: 80: 1271 KB/sec 46 KB/sec 1345 KB/sec 500
    Port: 80: 1261 KB/sec 46 KB/sec 1335 KB/sec 500
    Port: 443: timed out
    Port: 443: 688 KB/sec 26 KB/sec 727 KB/sec 500
    Port: 7255: 828 KB/sec 30 KB/sec 877 KB/sec 500
    Port: 7255: 1550 KB/sec 60 KB/sec 1645 KB/sec 500
    Port: 7003: 1351 KB/sec 50 KB/sec 1432 KB/sec 500
    Port: 7003: timed out
    Port: 7202: timed out
    Port: 7202: 492 KB/sec 19 KB/sec 522 KB/sec 500
    Port: 7499: 1355 KB/sec 51 KB/sec 1437 KB/sec 500
    Port: 7499: timed out
    Port: 80: 1143 KB/sec 43 KB/sec 1210 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
    hit return to exit
  • puppydog1puppydog1 Member Posts: 3 Arc User
    edited March 2013
    Yeah, it has been a no-go all day. either it won't load the patch server or if I do get in it times out every map load.

    Trace route from where it goes south, at the same node as everyone else: (it looks good here, but hop 11 and 12 are very erratic with 30-60% packet loss)

    Target Name: patchserver.crypticstudios.com
    IP: 208.95.185.41
    Date/Time: 3/12/2013 8:30:49 PM to 3/12/2013 8:33:04 PM

    9 98 ms 109 ms 108 ms 107 ms 108 ms 104 ms 106 ms 105 ms 96 ms 106 ms te0-3-0-3.mpd21.mci01.atlas.cogentco.com [154.54.0.101]
    10 91 ms 86 ms 88 ms 87 ms 91 ms 87 ms 88 ms 91 ms 91 ms 90 ms te0-7-0-33.mpd21.ord01.atlas.cogentco.com [154.54.2.234]
    11 N/A N/A N/A N/A 104 ms N/A N/A 104 ms * * te0-2-0-2.ccr21.bos01.atlas.cogentco.com [154.54.43.178]
    12 N/A 275 ms N/A 103 ms N/A 124 ms 117 ms 194 ms 124 ms 132 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.134]
    13 106 ms 113 ms 109 ms 115 ms 105 ms 103 ms 103 ms 103 ms 109 ms 113 ms [38.111.40.114]
    14 102 ms 103 ms 103 ms 103 ms 102 ms 103 ms 102 ms 102 ms 103 ms 102 ms [208.95.185.41]

    Ping statistics for patchserver.crypticstudios.com
    Packets: Sent = 10, Received = 10, Lost = 0 (0.0%)
    Round Trip Times: Minimum = 102ms, Maximum = 103ms, Average = 102ms
  • gfreeman98gfreeman98 Member Posts: 1,201 Arc User
    edited March 2013
    STO inaccessible:
    First, the launcher window takes extra time to render, displaying a blank window that says only "Loading please wait", and in the process spawns another IE window that tries (and fails) to render this URL: res://ieframe.dll/dnserrordiagoff_webOC.htm

    Once the launcher finally renders, after entering password, again a longer-than-normal wait for the usual patch-check followed by the Engage button.

    After clicking Engage, sometimes you get "Unable to authenticate:", otherwise you get to the first splash page where it times out "Connecting to the login server..."

    The first error indicates a DNS issue, which may be a symptom of larger network connectivity issues rather than the cause.
    screenshot_2015-03-01-resize4.png
  • gfreeman98gfreeman98 Member Posts: 1,201 Arc User
    edited March 2013
    Note: If you are lucky enough to get connected and log in, try to stay in your zone - zone transitions (moving from sector to sector, beaming up from ESD, etc.) and changing characters make you susceptible to a repeat of the same issues.
    screenshot_2015-03-01-resize4.png
  • crypticarmsmancrypticarmsman Member Posts: 4,115 Arc User
    edited March 2013
    Really surprised we have NO comment from anyone in Net Ops regarding these issuses. Yes, peoplw can log in if they're patient; but I've had all the issues described above; and get constant timeouts connecting to game server when attempting map transfers.

    talking to players in game, it's NOT localized to one geographic area of the U.S. or Europe. It appears theirs either a routing issues withing Cryptic DMZ servers or VPN; or a major routing issue (again) with Cryptic's ISP.
    Formerly known as Armsman from June 2008 to June 20, 2012
    TOS_Connie_Sig_final9550Pop.jpg
    PWE ARC Drone says: "Your STO forum community as you have known it is ended...Display names are irrelevant...Any further sense of community is irrelevant...Resistance is futile...You will be assimilated..."
  • biscuitcatbiscuitcat Member Posts: 2 Arc User
    edited March 2013
    same issue here. was playing fine about 20 hours ago. Just got home from work and can't log in now :(
  • cowbertcowbert Member Posts: 0 Arc User
    edited March 2013
    p2wsucks wrote: »
    It seems to potentionally be recursive routing or a routing loop somewhere w/your (Cryptic's) ISP.

    9 73 ms 75 ms 73 ms 154.54.43.202
    10 57 ms 56 ms 55 ms 66.28.4.254
    11 62 ms 57 ms 68 ms 38.111.40.114
    12 58 ms 56 ms 56 ms 208.95.184.43

    This is the tail end of a tracert I did.

    Below is from a Wireshark Capture I did (I altered my IP address).

    209 2013-03-12 22:59:25.292878 154.54.43.202 x.x.x.x ICMP Time-to-live exceeded (Time to live exceeded in transit)

    While I can traceroute to the address as you can see there's a router sending TTL exceededs.

    I'm going to chalk it up to some african dictatorship TRIBBLE up a routing table (it happened back in the Qaddafi days when he tried to block youtube in Libya and then broke it for half of the rest of the internet).

    whois "n 154.54.43.202"
    #
    # The following results may also be obtained via:
    # http://whois.arin.net/rest/nets;q=154.54.43.202?showDetails=true&showARIN=false&ext=netref2
    #

    PSINet, Inc. COGENT-154-54-16 (NET-154-54-0-0-1) 154.54.0.0 - 154.54.255.255
    African Network Information Center NET154 (NET-154-0-0-0-0) 154.0.0.0 - 154.255.255.255

    154.54.0.0/16 is a suballocation from AFRINIC
  • dreadstordreadstor Member Posts: 1 Arc User
    edited March 2013
    Same issue...



    C:\Users\Owner>tracert www.startrekonline.com

    Tracing route to www.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 3 ms 3 ms 3 ms my.router xxxxxxxx
    2 4 ms 3 ms 3 ms xxxxxxxxx
    3 16 ms 15 ms 15 ms xxxxxxxxxxx

    4 17 ms 15 ms 15 ms 12.83.97.81
    5 14 ms 14 ms 14 ms la2ca03jt.ip.att.net [12.122.84.201]
    6 15 ms 15 ms 15 ms 192.205.37.158
    7 16 ms 15 ms 15 ms te0-3-0-5.mpd22.lax01.atlas.cogentco.com [154.
    .44.129]
    8 52 ms 52 ms 52 ms te0-0-0-5.mpd22.iah01.atlas.cogentco.com [154.
    .0.242]
    9 53 ms 53 ms 52 ms te0-0-0-6.ccr22.dfw01.atlas.cogentco.com [154.
    .3.177]
    10 62 ms 62 ms 62 ms te0-2-0-1.mpd22.mci01.atlas.cogentco.com [154.
    .5.158]
    11 71 ms 72 ms 75 ms te0-5-0-4.mpd22.ord01.atlas.cogentco.com [154.
    .45.158]
    12 96 ms 96 ms 96 ms te0-4-0-6.ccr22.bos01.atlas.cogentco.com [154.
    .43.186]
    13 96 ms 95 ms 96 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.4
    130]
    14 99 ms 107 ms 107 ms 38.111.40.114
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.
  • atrainiacatrainiac Member Posts: 7 Arc User
    edited March 2013
    Same problem, got into the game a few times. As long as I stayed on a single map I was fine. Then timed out every map switch.
  • geddings12geddings12 Member Posts: 0 Arc User
    edited March 2013
    having some of the same isssues though for me it just took forever to load up the login screen and then log into the game once i got into the game i didnt have any issues.

    this seems to be affecting neverwinter as well. so my guess is there is some issues with something on their end and not some magical thing that just happend all of the sudden for a few people.........heh. lets hope it gets fixed soon enough.
  • shadrachytwoshadrachytwo Member Posts: 1 Arc User
    edited March 2013
    fix the ****in game
  • admgreeradmgreer Member Posts: 0 Arc User
    edited March 2013
    Wow, I thought I was having some PC or network issues, Glad I am not the only one having this problem.
  • rreubenrreuben Member Posts: 35 Arc User
    edited March 2013
    I am on my Fleet ts3 one of my members on the east coast got in just fine, were im on the west coast and have been kicked out and refused connection many times, I checked all my settings and tryed other MMO's all fine but sto for me, not sure if this is just a west coast issue or not but I hope this is not a issue that takes weeks to fix. I have a fleet to run.
    [SIGPIC][/SIGPIC]
    ***IcarusElite.org***R'C, 1 of 3, Dr. Bellet(FED)-Pal'Kin, Lihop, Casya(KDF) LVL 50.***Jan '08 Account I EARNED my 1000 days...I didn't BUY it! LTS = Death to Vet. System: 10/10/12 Never Forget Something should be done for those who cared enough to have a 1000+ day sub.
  • p2wsucksp2wsucks Member Posts: 0 Arc User
    edited March 2013
    cowbert wrote: »
    I'm going to chalk it up to some african dictatorship TRIBBLE up a routing table (it happened back in the Qaddafi days when he tried to block youtube in Libya and then broke it for half of the rest of the internet).

    whois "n 154.54.43.202"
    #
    # The following results may also be obtained via:
    # http://whois.arin.net/rest/nets;q=154.54.43.202?showDetails=true&showARIN=false&ext=netref2
    #

    PSINet, Inc. COGENT-154-54-16 (NET-154-54-0-0-1) 154.54.0.0 - 154.54.255.255
    African Network Information Center NET154 (NET-154-0-0-0-0) 154.0.0.0 - 154.255.255.255

    154.54.0.0/16 is a suballocation from AFRINIC

    Do you know if Cryptic has redundant carriers and if a specific proxy can be used to avoid cogent until it gets fixed?
    [Zone] Dack@****: cowards can't take a fed 1 on 1 crinckley cowards Hahahaha you smell like flowers
    Random Quote from Kerrat
    "Sumlobus@****: your mums eat Iced Targ Poo"
    C&H Fed banter
  • tom61stotom61sto Member Posts: 3,673 Arc User
    edited March 2013
    Working for me currently, I can login and zone just fine now. Hopefully it'll stay that way.
  • UnknownUnknown
    edited March 2013
    This content has been removed.
  • incubus1980incubus1980 Member Posts: 18 Arc User
    edited March 2013
    Hi all, I am not sure if the problem was fixed for you but, i started getting this error today, last night after the patch i was online and everything was fine. This morning i have the same issues as you all...launcher takes forever to load the engage button, sometimes it gives me the "Unable to Authenticate" error, other times i am able to barely log in but i can't stay switch zones or maps. i downloaded the latest launcher from the stickied post on the forums, that did not help. now trying to reinstall the game stuck on patching..20% down...

    anyone got any solution?

    did the tracert
    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\Taha Karamat>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms 192.168.1.1
    2 106 ms 119 ms 98 ms 188.66.244.1
    3 149 ms 83 ms 96 ms 188.135.3.9
    4 276 ms 289 ms 315 ms 188.135.0.158
    5 82 ms 81 ms 228 ms 188.135.0.157
    6 60 ms 104 ms 89 ms 188.135.0.138
    7 95 ms 102 ms 109 ms 188.135.0.146
    8 157 ms 146 ms 138 ms if-6-1-0.core1.MLV-Mumbai.as6453.net [209.58.105
    .77]
    9 * 531 ms 356 ms if-11-3-2-0.tcore1.MLV-Mumbai.as6453.net [180.87
    .38.10]
    10 * * * Request timed out.
    11 368 ms * * if-2-2.tcore2.WYN-Marseille.as6453.net [80.231.2
    17.2]
    12 382 ms 385 ms 433 ms if-5-2.tcore1.WV6-Madrid.as6453.net [80.231.200.
    6]
    13 411 ms 405 ms 437 ms if-8-2.tcore2.SV8-Highbridge.as6453.net [80.231.
    91.26]
    14 397 ms 399 ms 445 ms if-2-2.tcore1.SV8-Highbridge.as6453.net [80.231.
    139.2]
    15 365 ms 384 ms 400 ms if-6-2.tcore1.NJY-Newark.as6453.net [80.231.138.
    18]
    16 379 ms 390 ms 439 ms if-2-2.tcore2.NJY-Newark.as6453.net [66.198.70.2
    ]
    17 388 ms 390 ms 419 ms Vlan84.icore2.NTO-NewYork.as6453.net [66.198.111
    .34]
    18 416 ms 424 ms 362 ms te0-7-0-35.ccr22.jfk05.atlas.cogentco.com [154.5
    4.12.93]
    19 400 ms 384 ms 374 ms te0-1-0-5.ccr22.jfk02.atlas.cogentco.com [154.54
    .3.69]
    20 454 ms 389 ms 424 ms te0-4-0-3.ccr22.bos01.atlas.cogentco.com [154.54
    .44.66]
    21 370 ms 453 ms 409 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
    4]
    22 393 ms 420 ms 414 ms 38.111.40.114
    23 386 ms * 404 ms 208.95.185.41

    Trace complete.
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited March 2013
    incubus1980 wrote: »
    Hi all, I am not sure if the problem was fixed for you but, i started getting this error today, ...
    C:\Users\Taha Karamat>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms 192.168.1.1
    2 106 ms 119 ms 98 ms 188.66.244.1
    3 149 ms 83 ms 96 ms 188.135.3.9
    4 276 ms 289 ms 315 ms 188.135.0.158
    5 82 ms 81 ms 228 ms 188.135.0.157
    ....
    You're getting unusually high latency values from what ever your computer is connected to, onwards. Have you tried power cycling your router, and what your router is plugged into. (And by power cycle, that means turn off, and keep off for at least a minute...)
This discussion has been closed.