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Forums > Home› Support› C-Store, ZEN, and Promotions

overcharged?

cowkiller75cowkiller75 Member Posts: 23 Arc User
edited October 2012 in C-Store, ZEN, and Promotions
ok friday 9/28 i got 50 bucks worth of zen.... and i got 50 of zen... today i was looking at my credit card. and it says not only friday i got charged 50 ( still pending) but today 10/3 i was charged for the 50 no zen... but i was charged. so in total i was charged 100 bucks for 50 of zen... and of course now there is no billing support number.... i sent in a ticket. ( that was on billing support page ) but no answer. so i got screwed any ideas.....

this is sad i have played this game since beta. if they TRIBBLE me here. i will quit playing.... they owe me.... i am real mad... i want a dam phone number to call....dang it i'm pissed with the lack of support.

found this phone number but of course its bad. this is sad
https://support.perfectworld.com/app/answers/detail/a_id/1951/kw/phone
[SIGPIC]http://sto-forum.perfectworld.com/image.php?type=sigpic&userid=91853853000&dateline=1340532993[/SIGPIC]
Post edited by cowkiller75 on

Comments

  • zerobangzerobang Member Posts: 0 Arc User
    edited October 2012
    doesn't your cedit card company have a fraud option to get your money back?

    they obviously have no right to take money from you 2 times if you pressed the button only 1 time.

    as a last resort, i would inform myself about any options there.


    i am sure Brandon will swoop in any moment and tell you the proper channels to get in contact with Billing Support and put a red !!! on it internally...
    [SIGPIC][/SIGPIC]
  • groomlake32groomlake32 Member Posts: 38 Arc User
    edited October 2012
    Has it occurred to you to block the transaction with the CC company or your bank!?!??! DURRRRRRR

    or at least dispute it.
  • aarons9aarons9 Member Posts: 961
    edited October 2012
    the pending charge usually disappears after a few days.
    i wouldn't worry about it unless its been a week or so.
    [12:35] Vessel Two of Two Unimatrix 01 deals 225232 (271723) Plasma Damage to you with Plasma Lance.
    [12:44] Vessel One of Two Unimatrix 01 deals 1019527 (1157678) Kinetic Damage to you with Plasma Energy Bolt Explosion.
  • cowkiller75cowkiller75 Member Posts: 23 Arc User
    edited October 2012
    we will see if it gos away...
    as for brandon i'm sure he will come in and say go with proper channels..... but there is no phone number now... the old one is changed to a company... and the stuff on the bill support is very very very minamul at best. which is sad.

    as it has occurred to me to disputed it. but since this is a place i do bisness with alot i would hope they would make it right. if there is no response in 2 days i will dispute it.
    [SIGPIC]http://sto-forum.perfectworld.com/image.php?type=sigpic&userid=91853853000&dateline=1340532993[/SIGPIC]
  • UnknownUnknown
    edited October 2012
    This content has been removed.
  • anazondaanazonda Member Posts: 8,399 Arc User
    edited October 2012
    Where are you from?

    In my instance, if I were to buy 50$ of zen, the following math applies):

    (((50$ * 6,5[ConversionRate])+1,2%[TransferPrice])+25%[VAT]) = 63,25 USD.

    Sometimes conversion rates and taxes and all that can get pretty messy and make insane results.
    Don't look silly... Don't call it the "Z-Store/Zen Store"...
    pwebranflakes wrote: »
    Let me put the rumors to rest: it's definitely still the C-Store (Cryptic Store) It just takes ZEN.
    Like Duty Officers? Support effords to gather ideas
  • cowkiller75cowkiller75 Member Posts: 23 Arc User
    edited October 2012
    mattjohnsonva wrote: »

    However as stated it will probably disappear, if not go back to your CC company and tell them it's a mistake and they will refund you and take it up themselves with Cryptic.



    i use city bank a huge company no transaction fees
    i just didnt want to take it up with my credit card yet...... when i dispute it they will lock that merchant from my card. so i wont be able to buy goods there again... atleast thats what has happen in the past... thanks for the link.
    [SIGPIC]http://sto-forum.perfectworld.com/image.php?type=sigpic&userid=91853853000&dateline=1340532993[/SIGPIC]
  • hevachhevach Member Posts: 2,777 Arc User
    edited October 2012
    A lot of services will ban your account if you dispute a charge on them. It's usually automated, and it can be a pain if not impossible getting your account back. If the pending charge doesn't disappear it'd be best to exhaust your options beating your head against PWE or Cryptic "support" first.
  • pwebranflakespwebranflakes Member Posts: 7,741
    edited October 2012
    cowkiller75 wrote: »
    ok friday 9/28 i got 50 bucks worth of zen.... and i got 50 of zen... today i was looking at my credit card. and it says not only friday i got charged 50 ( still pending) but today 10/3 i was charged for the 50 no zen... but i was charged. so in total i was charged 100 bucks for 50 of zen... and of course now there is no billing support number.... i sent in a ticket. ( that was on billing support page ) but no answer. so i got screwed any ideas.....

    this is sad i have played this game since beta. if they TRIBBLE me here. i will quit playing.... they owe me.... i am real mad... i want a dam phone number to call....dang it i'm pissed with the lack of support.

    found this phone number but of course its bad. this is sad
    https://support.perfectworld.com/app/answers/detail/a_id/1951/kw/phone

    If you are still seeing a pending charge, but the $50 has also hard posted to your account, your bank may be in the process of dropping the pending charge. I would not be too concerned unless that pending charge hard posts as well. If it does, reach out to our billing team (support.perfectworld.com or customerservice@perfectworld.com) and they'll be able to investigate.

    Cheers,

    Brandon =/\=
  • cowkiller75cowkiller75 Member Posts: 23 Arc User
    edited October 2012
    brandon it did at 6 am it went from pending to posted...... there are 2 charges. and i'm set about this...no response yet from support. and its 216 pm. i'm not happy with this.... its sad i have played this game since beta... and now i'm getting the shaft.
    [SIGPIC]http://sto-forum.perfectworld.com/image.php?type=sigpic&userid=91853853000&dateline=1340532993[/SIGPIC]
  • cowkiller75cowkiller75 Member Posts: 23 Arc User
    edited October 2012
    This post has been edited to remove content which violates the Perfect World Entertainment Community Rules and Policies . ~BranFlakes
    [SIGPIC]http://sto-forum.perfectworld.com/image.php?type=sigpic&userid=91853853000&dateline=1340532993[/SIGPIC]
  • cowkiller75cowkiller75 Member Posts: 23 Arc User
    edited October 2012
    This post has been edited to remove content which violates the Perfect World Entertainment Community Rules and Policies . ~BranFlakes
    [SIGPIC]http://sto-forum.perfectworld.com/image.php?type=sigpic&userid=91853853000&dateline=1340532993[/SIGPIC]
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