I can't access my one Time activation code

paipmdisplayname

I haven't been to STO for about 2 months due to the limited free time I had and when I got back on August, they seem to add a new security protocal, the One-Time Activation code.

The "box" (whatever it's called) that told me to enter the code tell me to go to my email which I use in STO, so I enter.

The problem begin from there. My e-mail use in STO are the old one I use and I barely go check it. When I tried to access that e-mail, it's lock due to some security problem and I need to be verify. So I tried, but because I haven't use that e-mail for years, I can't remember the necessary information to recover them, so I can't access the one-time activation code .

Is there any alternate solution to these problem?

aethon3050

I had a similar issue; I sent in a ticket, got an answer shortly thereafter, I sent them my phone number, and they called me to get it all sorted. I was surprised how quickly Cryptic helped me get that sorted.

So, send in a support ticket, and they'll get you squared away.

anthonyestrada

If You go to the Email Address that uYou sighned in with go to the Email Button And in Your Inbox is a One time Key:):confused::cool:

bacfe

anthonyestrada wrote: »

If You go to the Email Address that uYou sighned in with go to the Email Button And in Your Inbox is a One time Key:):confused::cool:

Ahem. Cough cough.

paipmdisplayname wrote: »

I haven't been to STO for about 2 months due to the limited free time I had and when I got back on August, they seem to add a new security protocal, the One-Time Activation code.

The "box" (whatever it's called) that told me to enter the code tell me to go to my email which I use in STO, so I enter.

The problem begin from there. My e-mail use in STO are the old one I use and I barely go check it. When I tried to access that e-mail, it's lock due to some security problem and I need to be verify. So I tried, but because I haven't use that e-mail for years, I can't remember the necessary information to recover them, so I can't access the one-time activation code .

Is there any alternate solution to these problem?

lewstelamon01

That's something you're going to have to take up with your email provider, in this case. I'm sure that even web-based email providers have a support address.

Alternately, you can send in a support ticket explaining your situation, since you're unable to access your original email address.

darkcrystal0303

Be glad you can get on the forums, I can't get to support log in to the game Nor make my own thread so I have to Hijack yours, I bought this game when it first came out and it will not let me in to the game with the one time code it also ask to log in twice, I can the first time when I do it asks again for the same info and it says its wrong........

I sent a ticket in for Star Trek Champion and Never winter night and yet have I heard back its been a month and I can't get support anywhere else, I'm about to uninstall and never buy another PW product again ....

drysonb

Is there a way to receive a new Account Activation Code? I received the code in my email but was not able to use the code due the time expiration factor of the code due to the launcher patching the client. I received the email code at 2:29 pm, 1:59 pm and 1:45 pm after which the code failed due to it being expired.