test content
Logo
What is the Arc Client?
Install Arc
Cryptic: When are you going to fix the ship I bought a year ago?
aethon3050
Member Posts: 599 Arc User
Remember last September, when you released the Venture class ship on the C-store (back when it was a C-store)? I bought it because it looked beautiful, like a Galaxy should have looked from day one (although I still like the original nacelles and pylons, but that's just me).
Imagine my surprise when, while trying to customize the ship you sold me, I noticed all the windows were broken. I had blue windows on the neck, beige windows on the engineering hull, and half the windows under the saucer were simply missing. I realize this is minor, but I paid real money for this thing.
Now...fast-forward one year into the future. Is this thing fixed? No. It's still broken. You've added a bunch more ships to the C-store, and I've supported your company with further purchases, with the hope that you'd fix the one you sold me.
But it isn't fixed. It's still broken. Sure, it's only a visual change...but it's a visual change we paid for with real money, since there wasn't a way to earn Cryptic Points in-game back then. In essence, something you sold us was not as advertised, and we want it fixed, especially since the Fleet Exploration Cruiser is on the horizon...yet another thing on which you expect many of us to spend real money.
I'm not complaining about the quality of the ship (one of the more beautiful ships in the game, if you ask me), and I have very few complaints about the game in general...but please, PLEASE, tell us when you plan to fix this thing. The ships are the real stars of Star Trek Online, IMHO; they need more attention to detail than this.
Imagine my surprise when, while trying to customize the ship you sold me, I noticed all the windows were broken. I had blue windows on the neck, beige windows on the engineering hull, and half the windows under the saucer were simply missing. I realize this is minor, but I paid real money for this thing.
Now...fast-forward one year into the future. Is this thing fixed? No. It's still broken. You've added a bunch more ships to the C-store, and I've supported your company with further purchases, with the hope that you'd fix the one you sold me.
But it isn't fixed. It's still broken. Sure, it's only a visual change...but it's a visual change we paid for with real money, since there wasn't a way to earn Cryptic Points in-game back then. In essence, something you sold us was not as advertised, and we want it fixed, especially since the Fleet Exploration Cruiser is on the horizon...yet another thing on which you expect many of us to spend real money.
I'm not complaining about the quality of the ship (one of the more beautiful ships in the game, if you ask me), and I have very few complaints about the game in general...but please, PLEASE, tell us when you plan to fix this thing. The ships are the real stars of Star Trek Online, IMHO; they need more attention to detail than this.
Post edited by aethon3050 on
0
Comments
This isn't a complex issue that requires the model to be tweaked; we're talking a quick window fix. It's really simple:
1. Add the windows to the part where they're missing.
2. Make all the windows the same colour.
Having done modelling and texturing work for a mod that is presently nearing completion, I can tell you that a quick edit of the window layer, and a joining of the window layers between the different pieces, wouldn't take one person very long.
Frankly, I'd fix it for free, if they'd allow me to do so. I just want my ship to not look like I stole someone else's saucer, lol.
It's almost inexcusable that the errors have been allowed to exist on the Venture for this long. It's the most beautiful of all the '2409' ships, and has the worst texture errors...
They got your money, dude. You can't unring a bell. My saucer still shoots phasers, when separated, even though it's armed with disruptors. Bugs the TRIBBLE out of me to the point, where I don't want to even seperate it. At some point in the far, distant, future, when Cryptic learns the point of patching is supposed to be fixing, not breaking, stuff, maybe it'll get addressed. Or not. Don't hold your breath.
And we guarantee it'll never be fixed if we shut up and never say anything, because that would tell Cryptic we don't care.
I'm seeing new uniforms, free desktop wallpapers, and even concept art for stuff from season 7. Can you please take a few minutes and fix the ship you sold us a year ago?
If you do, I shall sing you the song of my people. Seriously, if you get on Teamspeak with me, I will sing it for you. I could also dance the dance of my people for you, but that would require a webcam, and it would probably start getting kind of creepy at that point.
I have two officers on my bridge with belts/shirts the same colour, and rank pips/com badges the same colour because for whatever reason their colours are linked. Change one, it changes them both.
Same uniform options on other characters are normal and not linked. :rolleyes:
Added: And just to note, other large MMO companies with larger games *cough* Wow *cough* have out waited me with model updates. The original Druid cheetah "travel" form was a placeholder graphic at launch in 2004, but did not get updated until recently. I left that game long before then. (although not because of that tiny issue)
Trust me on this XD
Then again, the same goes for the TNG/FILM combadges which have been messed up for a year that they're still selling the outfits for (S1 TNG and Racing Uniform) instead of adjusting model size/coordinates, the Retrofit's saucer becoming a Galaxy even if it's supposed to be a Monarch or Venture upon docking, ect.
None of that matters, however. They got your money, that's how it is.
Do SH*T To Help You All Cryptic's Ever Done is Give Players nothing but Excuses and that's IF they even bother to Respond to your question in a timely manner, if even at All that is thats why i Terminated my Gold
Account and just went F2P and Stopped Buying Anything from their Store because in all Honesty Why Should I Support Cryptic's Game if all they Ever do is RIP OFF their Customers Anyways?
I really don't want a refund; I just want the thing fixed. The most irritating things are how easy and quick it is to fix this, and the fact that we've had zero response so far.
Whatever you can do to be more visible.
If possible add some screen shots showing how bad it is?
It doesn't matter to me if the ship came from the c-store, ranking, or a gift like the 2nd anniversary. Care should be taken to make sure it is complete or else you look like a company that doesn't care about it's product.
The first pic shows a Galaxy, using Type 3 Windows and Type 2 material. The saucer and neck are from the Venture; however, when they were added, the hull component reverts to Type 1 windows, no matter how many times you try to change it back.
The second pic shows the same as above, but now the only Venture part used is the neck, which has the correct windows, unlike the rest of the ship.
The third pic shows the missing windows underneath the Venture saucer; these windows are missing regardless of the window type selected.
Last but not least, there's the fact that the saucer isn't lining up correctly with the neck; the top of the saucer is too tall, and needs to be lowered to match properly.
Cryptic, PLEASE take care of this. We're not asking much, especially since we already paid you for this thing.
Better yet, maybe we should create a thread with every single graphical glitch that we can find in this game and show them this is what we want fixed. Small stupid things like this break immersion and the simple fact that they were never fixed shows that Cryptic just doesn't care.
Well, looks like this is already created and stickied at that. However, due to the forum change, the posts can no longer be edited to make changes to what needs to be fixed.
http://sto-forum.perfectworld.com/showthread.php?t=163481
[Unrepentant] Lapo@overlapo: the problem with space STF
is that you can't properly teabag your defeated opponent
Unrepentant: Home of the Rainbow Warrior and the Rainbow Brigade.
Which is a tragedy in itself. Unfortunately this is the same with the 'hump' on the Venture saucer. Rebuilding the model is very time and resource intense.
Mirroring the bottom of the saucer's texture patterns and rebinding the windows isn't. Anyone with access to the tools and dev rights could update the saucer window textures in fifteen minutes. That's just laziness.