I'm not really sure what is worse: failure to fix a year-old problem that has been made clear to them via both the forums and bug reports, or failure to communicate their reasons for not fixing it. Either way, I've given up hope for this thing ever being fixed.
You saying that basically sends the message to Cryptic saying, problem solved. Perhaps filing a complaint with the Better Business Bureau about yoru purchase might get you some sort of response. It's a long shot but don't give up. You bought something broken and they should be made to fix it or refund your purchase if you are not happy with the current state of it.
Why give up? Because the Better Business Bureau doesn't really do anything. Because posting here doesn't do anything. Because sending in bug reports doesn't do anything.
In short, it's impossible to make Cryptic care...and they obviously don't.
My advice: Never buy any ship from the Z-store without going to the shipyard and giving it a very thorough look-over in the 3d view, and talk to some poor sucker who already bought one, to see if there's something else broken about it. Assume it's broken until proven otherwise...and if it is, in fact, broken, don't assume it will ever be fixed.
Constantly reminding them of an ongoing problem is the only way they will be inclined to fix them, just accepting things and hoping it gets fixed is a guarantee of inaction. How will they know something is wrong if no-one complains?
I'm a bit surprised with some of the problems, graphic artists are usually supposed to be above the normal sausage mill, imperfections should bug them unless they are under some pressure to ignore defects.
Some are just minor fixes, the spinal lance and disruptor pods on the dreadnaught for instance are displaced to one side and it would take just a minor tweak to an x/y axis co-ordinate for the addon parts to straighten the thing out.
If something is not broken, don't fix it, if it is broken, don't leave it broken.
there never gonna get to cannon fixes. there's a hole tread on the top just building up and everyone in crytic is to lazy to get to it . the only one i remember that was ever fixed was the MVAM bet it was one of the devs favorites so they probably must of pushed that in there .they promise that the sovereign would be next.
Hate to say this, but this is probably going to end up the same way the defiant bridge pack did. For those of you not familiar with this bridge pack, first off don't buy it. It's an awesome defiant class like bridge, all with different lighting variations, etc. However the carpets do not load properly, for example, the vivid bridge is supposed to have red/black carpet, another of the variations is black/blue. The problem is there is a texture load error so all of the bridges load with the same two tone beige carpet that looks more like a placeholder than an actual texture.
There were a number of us that had bought the bridge pack (it was a c-store pack) that were placing bug tickets and posting on the forums. At first we were getting the typical copy n paste responses from CS that had nothing to do with the problem. Then finally after I think it was the 6th bug ticket I finally got someone asking for screenshots so they could pass it on to the dev team. Of course it never went further than that, they closed the bug ticket and never responded to any more tickets about it since then to any of us. Neither did we ever get any type of response on the forums either.
I hate to say it dude but the people telling you that now that they got your money for it they won't fix it, yeah their kinda right on this one.
We actually got the old ship artist's attention and he was going to fix it. Then he went and quit. /frustration.
I shall be victorious, however. It'll be a Pyrrhic victory, I'm sure. But I shall be victorious.
CapnLogan quit out of pure frustration between all the controversy with the "Design the Next Enterprise" contest and the constant nitpicking of cosmetic problems as "serious bugs that should have never gone live".
Not to sound too snarky, but in the grand scheme of ship design, many of these issues are minor. Window color, minor shape issues (deflectors, etc.), even weapons hardpoints are low on the totem pole. When the sole ship designer (at the time) constantly get berated every time he was on the forums about windows or escape pod locations or when the Ambassador class was ever going to get launched, it took its toll. Especially when a ship might not look right because one is trying to keep the poly count at a reasonable level, or to make it fit with interchangeable ship parts, etc.
Believe me, I'm irked by no tbeing able to change the weapons used by my MVAE pets (more of a tech issue than ship art, by the way), or every time I put my MVAE back together, when it comes up with stock parts that magically look like my ship should when everything comes together (again, more tech than ship art, but still). I guess I should /bug that more. Speaking of which:
Best you can do is post about it, but not in a demeaning way, because that will probably just make the people you need to convince about this issue cynical towards fixing it. Also, /bug it, and /bug it some more.
Still no fix - still no Dev/Gm response on either the forums or from my bug tickets.
GMs and devs never reply to bug reports, but they do get them. Priority will probably be increased by the number of reports they see. That's not to endorse spamming of the /bug system, however.
For that matter, Devs and GMs aren't required to respond to anything on the forums. It doesn't mean they don't read the forums. There's no correlation between reading and responding. It also doesn't mean they're not aware of your problems, but they don't dictate putting fixes on the schedule, or prioritizing the schedule.
Also, ship artists don't own ships carte blanche. As mentioned above, some issues are Tech issues, which are handled by programmers, and not artists. And I imagine their schedule is even more strict than the artists' schedules.
[SIGPIC][/SIGPIC]
I don't care how long you've been playing. I only care about how you play.
And remember to follow the rules.
They aren't required to respond, but as a paying customer (and I do pay), I am perfectly within my rights to keep this issue on the forums as long as I'm not rude or disrespectful. Neither of which, have I been.
I also won't stop posting about it. If you don't want to hear it, don't click on the topic. /grin
They aren't required to respond, but as a paying customer (and I do pay), I am perfectly within my rights to keep this issue on the forums as long as I'm not rude or disrespectful. Neither of which, have I been.
I also won't stop posting about it. If you don't want to hear it, don't click on the topic. /grin
Congratulations, you're a paying customer. Get in line with everyone else. Everyone has an issue with the the game, and some are more important than windows on a skin. That's not to say that it isn't an issue (I'd be irked by a cosmetic issue such as this), it just isn't one that affects many players, that players who are affected take much issue with, or improves the quality of life for most players.
I mean, I've got the Maelstrom skin, and that has bloody escape pods right underneath the warp nacels... how are they supposed to launch safely in the case of disaster? By ramming right into the Bussard collectors? But I'm not going on about that like it's the biggest deal in the game. Annoying? Yep. Game-breaking? Hardly.
Anyway, being a paying customer doesn't entitle you to anything more than any other paying customers. Hrm, I need to add that to the rules. It's such an overused bit of entitlement commonly seen in many MMOs.
[SIGPIC][/SIGPIC]
I don't care how long you've been playing. I only care about how you play.
And remember to follow the rules.
Ahh, but I am entitled to submitting bug reports and posting on the forum. Until I get rude and insult, everything I've posted follows the rules and IS part of my rights. I'm also not going to argue with you about it.
Of course you are. My only issue was the tone. Maybe make it say something about the ship *we* bought a year ago, since, you know, you're certainly not the only guy who bought the Venture skin. Makes it more appealing to the masses;, makes it more palatable to being taken with a grain of salt be artists or developers; makes it sound less selfish. Just my 2 ECs.
Carry on.
[SIGPIC][/SIGPIC]
I don't care how long you've been playing. I only care about how you play.
And remember to follow the rules.
That, I agree with you about. Unfortunately I didn't start this particular thread. /shrug. I've just tried to keep it going. The last one I started was just titled 'Venture Saucer missing windows' and it went away pretty quickly.
There's nothing to be gained by threatening anyone with the BBB. The Galaxy X/Venture is fully functional. It's a fun ship to fly and in most cases very awesome looking. Besides an off center cannon/dreadnought additions on the Galaxy Saucer and the missing windows on the Venture Saucer, it's - in my opinion - one of the better looking ships in the game.
Like I've mentioned before - remodeling the Galaxy Saucer would be VERY time intensive. Several hours at the bare minimum. Mirroring windows on the Venture would be at most a fifteen minute job.
I would like to see the Venture saucer fixed. I'll keep pestering - politely - to have the Venture saucer fixed. However I'm not going to threaten or harass the people who make and maintain a game I enjoy very much.
I have several "issues" aswell not that i'm angry or leaving the game anytime soon but
for example when the atrox carrier came out i was really hoping for a nice bridge like the odyssey which is btw an awesome bridge.
The atrox carrier has a simple standard bridge
today as a carrier i'm using a tholian recluse carrier +1 console slot, a strange but kinda awesome bridge and a commander universal slot all of that and payed virtual money for it
the atrox carrier i bought it for 25$ now that ship looks unfinished to me
i don't wanna hijack your thread here, what i wanna say is i hope they fix the issue your having with your ship because it can be a let down even the simple of things
Perfectworld:
My wallet has just put you on indefinite probation!!!!
I believe I posted a separate thread at some point about the same issue, but I would also like to see the saucer separation and missing windows bugs fixed.
I was going to buy the joined trill and bellophoron but after reading this thread Im not going to bother, Ill just run through the free content and call it good. too bad that this is how this company treats its customers.
I was going to buy the joined trill and bellophoron but after reading this thread Im not going to bother, Ill just run through the free content and call it good. too bad that this is how this company treats its customers.
That's a horrible excuse for not wanting to buy some items.
I never even noticed until you guys said something.
People have to remember that this is Star Trek. You're going to spend as much time looking at your ship as you are your toon, maybe more. If your toon was missing eye textures or had gigantic black square blotches on his/her cheek, people would complain, and rightfully so.
Just look at how many threads have popped up--just from the winter event--about tiny little things. Winter jacket clipping with this, scarf clipping with that..In my opinion, the ship is just as important as the toon, and should be as perfect as it can possibly be.
Look at some of the Bridge Commander models. Many of them were knocked out in less then a week, have high-resolution textures and look incredible.
Why can't that be done now?
I understand there's only one ship modeler and they're doing the best they can, but pretty major issues are being swept under the rug and being "blamed" on canon. Like the lack of floodlights on the Steamrunner's registry. It's "canon". Because a 20 year-old low-poly low-resolution background model didn't have them..Or the bow shuttlebay is missing because the reference photos used were of ILM's model converted to (and screwed up by) Maya.
Cryptic, if you guys need help, ask. I'm sure there are plenty of people in the community with at least moderate modeling/texturing experience that'd be more then happy to help for very little in return. I know I could fix all of the Steamrunner's problems in lightwave in about a half hour..And I'd do it too, given the opportunity. For free..
Yeah, I've got to bump this even if it's old. I purchased both the Venture and the Galaxy-Retrofit last night, and as much as I like the Venture neck, having mismatched windows is a serious eyesore. Heck, I bought the Venture pretty much just for its ship costume parts. Reading through this thread, I see that this has been known about for long enough that it needs to be fixed! If the ship model issues are too time-consuming, then just sync the window textures between models and fix the Venture saucer's windows. These are otherwise beautiful ships and I'm looking forward to flying my Retrofit, but until this is fixed I can't customize my ship the way I truly want it.
To anyone who says I should've read this before buying, I'd like to know what would've triggered me to search for Venture window problems?
Throwing all kinds of bumps at this. It may be ancient, but I'd like to see it acknowledged/fixed before the fleet Galaxy X comes - if it ever comes. I've had the phaser shotgun listed in my power tray for months, I'd really like to shoot something with it.
lol...I just came back, and this was one of the first things I checked.
And...the windows are STILL broken. I was going to buy 2k zen to get the fleet version, because it would look gorgeous with the windows fixed.
But, it wasn't fixed, and I'm not spending more money on something that is still broken.
Cryptic, it's kind of hard to sell broken stuff. Just have somebody fix the windows already; it's not a big time investment, and for a variant of such an iconic ship, with which many of us grew up and were introduced to Star Trek, it's well worth the effort.
Once is out and selling they won't go back and fix something unless it's a major defect to actual gameplay. There are graphical ship errors much worse than this that have been around a whole lot longer and they don't even acknowledge the issues let alone fix them.
If one of the devs decides on their free time or before/after hours to fix it that's pretty much the only way errors like this ever get fixed. Point is don't bother holding your breath.
Comments
You saying that basically sends the message to Cryptic saying, problem solved.
In short, it's impossible to make Cryptic care...and they obviously don't.
My advice: Never buy any ship from the Z-store without going to the shipyard and giving it a very thorough look-over in the 3d view, and talk to some poor sucker who already bought one, to see if there's something else broken about it. Assume it's broken until proven otherwise...and if it is, in fact, broken, don't assume it will ever be fixed.
I'm a bit surprised with some of the problems, graphic artists are usually supposed to be above the normal sausage mill, imperfections should bug them unless they are under some pressure to ignore defects.
Some are just minor fixes, the spinal lance and disruptor pods on the dreadnaught for instance are displaced to one side and it would take just a minor tweak to an x/y axis co-ordinate for the addon parts to straighten the thing out.
I've been waiting for many "features" to be fixed for years as well... Most of them KDF related.. so never to be fixed...
If I was in your boots, I'd rename my ship the U.S.S. Drive-by and call it a day.
I don't care how long you've been playing. I only care about how you play.
And remember to follow the rules.
I'm not sure if you've had the time to read through this thread or not, but there have been forum posts and bug reports sent on this for A YEAR.
I'm not wasting any more of my time with it, especially since it's pretty much pointless.
*Dos Equis Guy* I don't often fly a Fed cruiser, but when I do...I fly the Excelsior. Stay smitey, my friends.
I shall be victorious, however. It'll be a Pyrrhic victory, I'm sure. But I shall be victorious.
There were a number of us that had bought the bridge pack (it was a c-store pack) that were placing bug tickets and posting on the forums. At first we were getting the typical copy n paste responses from CS that had nothing to do with the problem. Then finally after I think it was the 6th bug ticket I finally got someone asking for screenshots so they could pass it on to the dev team. Of course it never went further than that, they closed the bug ticket and never responded to any more tickets about it since then to any of us. Neither did we ever get any type of response on the forums either.
I hate to say it dude but the people telling you that now that they got your money for it they won't fix it, yeah their kinda right on this one.
Not to sound too snarky, but in the grand scheme of ship design, many of these issues are minor. Window color, minor shape issues (deflectors, etc.), even weapons hardpoints are low on the totem pole. When the sole ship designer (at the time) constantly get berated every time he was on the forums about windows or escape pod locations or when the Ambassador class was ever going to get launched, it took its toll. Especially when a ship might not look right because one is trying to keep the poly count at a reasonable level, or to make it fit with interchangeable ship parts, etc.
Believe me, I'm irked by no tbeing able to change the weapons used by my MVAE pets (more of a tech issue than ship art, by the way), or every time I put my MVAE back together, when it comes up with stock parts that magically look like my ship should when everything comes together (again, more tech than ship art, but still). I guess I should /bug that more. Speaking of which:
Best you can do is post about it, but not in a demeaning way, because that will probably just make the people you need to convince about this issue cynical towards fixing it. Also, /bug it, and /bug it some more.
But Obsidius, you say:
GMs and devs never reply to bug reports, but they do get them. Priority will probably be increased by the number of reports they see. That's not to endorse spamming of the /bug system, however.
For that matter, Devs and GMs aren't required to respond to anything on the forums. It doesn't mean they don't read the forums. There's no correlation between reading and responding. It also doesn't mean they're not aware of your problems, but they don't dictate putting fixes on the schedule, or prioritizing the schedule.
Also, ship artists don't own ships carte blanche. As mentioned above, some issues are Tech issues, which are handled by programmers, and not artists. And I imagine their schedule is even more strict than the artists' schedules.
I don't care how long you've been playing. I only care about how you play.
And remember to follow the rules.
I also won't stop posting about it. If you don't want to hear it, don't click on the topic. /grin
I mean, I've got the Maelstrom skin, and that has bloody escape pods right underneath the warp nacels... how are they supposed to launch safely in the case of disaster? By ramming right into the Bussard collectors? But I'm not going on about that like it's the biggest deal in the game. Annoying? Yep. Game-breaking? Hardly.
Anyway, being a paying customer doesn't entitle you to anything more than any other paying customers. Hrm, I need to add that to the rules. It's such an overused bit of entitlement commonly seen in many MMOs.
I don't care how long you've been playing. I only care about how you play.
And remember to follow the rules.
Have a nice day.
Now back to the Venture Saucer and it's windows.
Carry on.
I don't care how long you've been playing. I only care about how you play.
And remember to follow the rules.
Like I've mentioned before - remodeling the Galaxy Saucer would be VERY time intensive. Several hours at the bare minimum. Mirroring windows on the Venture would be at most a fifteen minute job.
I would like to see the Venture saucer fixed. I'll keep pestering - politely - to have the Venture saucer fixed. However I'm not going to threaten or harass the people who make and maintain a game I enjoy very much.
for example when the atrox carrier came out i was really hoping for a nice bridge like the odyssey which is btw an awesome bridge.
The atrox carrier has a simple standard bridge
today as a carrier i'm using a tholian recluse carrier +1 console slot, a strange but kinda awesome bridge and a commander universal slot all of that and payed virtual money for it
the atrox carrier i bought it for 25$ now that ship looks unfinished to me
i don't wanna hijack your thread here, what i wanna say is i hope they fix the issue your having with your ship because it can be a let down even the simple of things
Mucho support on this matter!
I never even noticed until you guys said something.
Well the customer is (almost) always right. It's not really a horrible excuse, if Cryptic wants his dollar, they'll fix it.
Just look at how many threads have popped up--just from the winter event--about tiny little things. Winter jacket clipping with this, scarf clipping with that..In my opinion, the ship is just as important as the toon, and should be as perfect as it can possibly be.
Look at some of the Bridge Commander models. Many of them were knocked out in less then a week, have high-resolution textures and look incredible.
Why can't that be done now?
I understand there's only one ship modeler and they're doing the best they can, but pretty major issues are being swept under the rug and being "blamed" on canon. Like the lack of floodlights on the Steamrunner's registry. It's "canon". Because a 20 year-old low-poly low-resolution background model didn't have them..Or the bow shuttlebay is missing because the reference photos used were of ILM's model converted to (and screwed up by) Maya.
Cryptic, if you guys need help, ask. I'm sure there are plenty of people in the community with at least moderate modeling/texturing experience that'd be more then happy to help for very little in return. I know I could fix all of the Steamrunner's problems in lightwave in about a half hour..And I'd do it too, given the opportunity. For free..
To anyone who says I should've read this before buying, I'd like to know what would've triggered me to search for Venture window problems?
And...the windows are STILL broken. I was going to buy 2k zen to get the fleet version, because it would look gorgeous with the windows fixed.
But, it wasn't fixed, and I'm not spending more money on something that is still broken.
Cryptic, it's kind of hard to sell broken stuff. Just have somebody fix the windows already; it's not a big time investment, and for a variant of such an iconic ship, with which many of us grew up and were introduced to Star Trek, it's well worth the effort.
If one of the devs decides on their free time or before/after hours to fix it that's pretty much the only way errors like this ever get fixed. Point is don't bother holding your breath.