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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

They are stealing my life time subscription

wolfdrachewolfdrache Member Posts: 3 Arc User
edited May 2013 in Windows and General: PC, Network, and Other Technical Issues
I post a ticket on character creations that i used to have. The responsed i got was i was not a life time subscriber anymore. Now what the hell happened to my life time subcscriber. When i go to the online it state that i am still active i have been active for almost 900 days. Please fix this issues asap. Or i am going to want my $300 i spent when i first got the game!!!!!
Post edited by wolfdrache on

Comments

  • jjmcquade2401jjmcquade2401 Member Posts: 7 Arc User
    edited July 2012
    Does it say that you dont have any subscriptions when you log into your account? I just checked mine and it seems to be all ok.

    Activated Features
    Star Trek Online Public Test Shard
    Star Trek Online - Digital Deluxe
    Star Trek Online - Preorder
    Star Trek Online Lifetime Subscription
    Subscriptions
    Subscribed For: 914 Days
    Subscription Status: Active
    www.ausmonauts.com
  • moffchaltmoffchalt Member Posts: 1 Arc User
    edited July 2012
    At least you are able to log in. I keep getting invalid password, and pw reset doesn't work as it has no record of my email address, either. Had to fake up a new account to read and post in forums. After reading the horror stories of weeks with no response, I was hoping someone else had similar login issue and had a quick fix instead of waiting for support.

    Cya
    MoffCH
  • wolfdrachewolfdrache Member Posts: 3 Arc User
    edited July 2012
    jjmcquade2401 wrote: »
    Does it say that you dont have any subscriptions when you log into your account? I just checked mine and it seems to be all ok.

    Activated Features
    Star Trek Online Public Test Shard
    Star Trek Online - Digital Deluxe
    Star Trek Online - Preorder
    Star Trek Online Lifetime Subscription
    Subscriptions
    Subscribed For: 914 Days
    Subscription Status: Active
    Yes it say that it is Lifetime active it even shows me my pre-order and the Del Taco codes too. Now i am running into the GM saying that they are giving me a refund and i am not going to be liftime member anymore. Just because i send a ticket to fix the issue with creating a character type i used to have. Why are they doing this to me i can't even call in to someone and fix this issue of the old and new one with my subscription.
  • nyniknynik Member Posts: 1,628 Arc User
    edited July 2012
    How can they refund your lifetimer fee without acknowledging that you paid a lifetimer fee?
  • robdmcrobdmc Member Posts: 1,619 Arc User
    edited July 2012
    I think the best way to prove it is do you have a liberated borg captain.
  • palpha2clearancepalpha2clearance Member Posts: 432 Arc User
    edited July 2012
    I feel for you that is unprofessional craziness but what do you expect that has been the name of the game since F2p and more so since Pwe.
    [SIGPIC][/SIGPIC]
  • kobayashlmarukobayashlmaru Member Posts: 0 Arc User
    edited July 2012
    The response you got from the CS rep doesn't make any sense. Are you paraphrasing their response correctly? An LTS isn't a subscription that you can cancel.

    The only refund they should be giving you is for the zen stipend you missed out on while it was inactive.
    Kobayashi Maru
    Join Date: Sept 2008

    "Holographic tissue paper for the holographic runny nose. Don't give them to patients." - The Doctor
  • admiralthorr360admiralthorr360 Member Posts: 130 Arc User
    edited July 2012
    Do they send you a receipt for payment? Did you have it printed and copied or in your email? Screenshot and send to them to compare contrast and get them to give you back what's rightfully yours.
  • seismicslothseismicsloth Member Posts: 1 Arc User
    edited May 2013
    i am having a same issue except it shows i have no subscriptions. i bought the lifetime through steam. i have a screen cap saying i have the deluxe edition n such but no receipt. its has been close to a week since i requested assistance from CS and i have heard nothing back.
    so far not impressed at all. i am thinking i just donated close to 300 bucks.
  • mrspam404mrspam404 Member Posts: 58 Arc User
    edited May 2013
    seismicsloth wrote: »
    i am having a same issue except it shows i have no subscriptions. i bought the lifetime through steam. i have a screen cap saying i have the deluxe edition n such but no receipt. its has been close to a week since i requested assistance from CS and i have heard nothing back.
    so far not impressed at all. i am thinking i just donated close to 300 bucks.


    If they don't help you dispute the 300 charge with your credit card company, and you'll get it back. Then you'll prob get some customer service.
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited May 2013
    mrspam404 wrote: »
    If they don't help you dispute the 300 charge with your credit card company, and you'll get it back. Then you'll prob get some customer service.
    Or get your account banned...
    17. Fees
    ...
    If you claim a chargeback for any reason, we have the right to investigate and dispute such chargeback. If we believe that your chargeback requirement is spurious, unreasonable, or invalid, we may take the dispute to court. If your chargeback is deemed invalid, you agree to pay for all fees and costs resulting from the disputed chargeback, including but is not limited to legal fees and expenses, damages, monies lost due to non-operation, and chargeback fees.

    You may pay for any applicable fees and charges or for Zen by major credit card, PayPal? or other such methods authorized by PWE.
    http://www.perfectworld.com/about/terms


    ---post above is grouchyotaku's----

    EDIT: Closed for necroing an old thread. Remember, if a thread has been inactive for 30 days, you should not post to it. Feel free to create a new thread on the subject if you would like to discuss further :) ~BranFlakes
This discussion has been closed.