test content
  • Games
  • Social
  • Arc News
  • Support
  • Zen
What is the Arc Client?
Install Arc
Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

cant connect via my pc

SystemSystem Member, NoReporting Posts: 178,019 Arc User
edited March 2012 in Windows and General: PC, Network, and Other Technical Issues
Well im posting via my phonr. anyways my pc cant connect to the website nor can my laptop. tried pinging via cmd. not able to connect game launcher to patch servers. help please. im located in New Zealand and have had no issues with connectiond before.
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2012
    Hi,

    I'd just like to add to the original poster's information that two friends from India have also been unable to connect to the game since 9PM GMT Friday 24th February. They're not even able to connect to the Star Trek Online website.

    They are not the only ones affected, it appears that every BSNL user from India has been affected, and the trace never reaches the log-in server. They are not even able to patch their game.

    I sent a support ticket yesterday, but have yet to hear back.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2012
    same here from singapore, cant connect to the game at all, it says unable to connect to the patch server. incidentally i also cant connect to the cryptic store url: https://startrekonline.com/store. its giving me connection timed out. this also goes the same if i try to login in this forum, the CAPTCHA image is not displaying. have to use another my iphone that is using a different isp to post here. trace rt output on bothe patch and sto online store seems to have request time out after 38.111.40.114 ip address
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2012
    managed to get a tracert out in txt format.


    Tracing route to startrekonline.com [208.95.185.44]over a maximum of 30 hops:
    1*** 12 ms*** 11 ms*** 11 ms* cm1.epsilon171.maxonline.com.sg [222.164.171.1]**
    2**** ******* 13 ms*** 12 ms* 172.20.23.1**
    3*** 12 ms*** 11 ms*** 12 ms* 172.26.23.1**
    4*** 16 ms*** 15 ms*** 15 ms* 172.20.7.102**
    5*** 89 ms*** 16 ms*** 15 ms* 203.117.35.25**
    6**** ****** 324 ms**** ***** te7-2.ccr02.sjc04.atlas.cogentco.com [38.104.140.249]** 7** 229 ms** 226 ms**** ***** te0-1-0-7.ccr21.sfo01.atlas.cogentco.com [154.54.5.113]**
    8** 257 ms**** ****** 258 ms* te0-4-0-1.ccr21.mci01.atlas.cogentco.com [154.54.45.61]**
    9** 278 ms**** ****** 277 ms* te0-5-0-4.ccr21.ord01.atlas.cogentco.com [154.54.45.146]*
    10** 285 ms**** ****** 295 ms* te0-1-0-1.ccr22.bos01.atlas.cogentco.com [154.54.6.21]*
    11** 300 ms**** ****** 301 ms* te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.130]*
    12** 317 ms**** ****** 303 ms* 38.111.40.114*
    13**** ******** ******** ***** Request timed out.
    14**** ******** ******** ***** Request timed out.
    15**** ******** ******** ***** Request timed out.
    16**** ******** ******** ***** Request timed out.
    17**** ******** ******** ***** Request timed out.
    18**** ******** ******** ***** Request timed out.
    19**** ******** ******** ***** Request timed out.
    20**** ******** ******** ***** Request timed out.
    21**** ******** ******** ***** Request timed out.
    22**** ******** ******** ***** Request timed out.
    23**** ******** ******** ***** Request timed out. 24**** ******** ******** ***** Request timed out. 25**** ******** ******** ***** Request timed out. 26**** ******** ******** ***** Request timed out. 27**** ******** ******** ***** Request timed out. 28**** ******** ******** ***** Request timed out. 29**** ******** ******** ***** Request timed out. 30**** ******** ******** ***** Request timed out.
    Trace complete.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2012
    Here's the tracert from one of the Indian players:


    Tracing route to www.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms 192.168.1.1
    2 22 ms 23 ms 22 ms 117.219.80.1
    3 24 ms 22 ms 22 ms 218.248.173.150
    4 64 ms 63 ms 63 ms 121.244.68.57.static-lvsb.vsnl.net.in
    [121.244.6
    8.57]
    5 64 ms 75 ms 63 ms 172.29.250.33
    6 170 ms 169 ms 170 ms if-0-100.tcore1.MLV-Mumbai.as6453.net
    [180.87.38
    .5]
    7 264 ms 265 ms 263 ms if-9-5.tcore1.WYN-Marseille.as6453.net
    [80.231.2
    17.17]
    8 263 ms 263 ms 263 ms if-2-2.tcore2.WYN-Marseille.as6453.net
    [80.231.2
    17.2]
    9 261 ms 260 ms 263 ms if-5-2.tcore1.WV6-Madrid.as6453.net
    [80.231.200.
    6]
    10 262 ms 262 ms 263 ms if-8-2.tcore2.SV8-Highbridge.as6453.net
    [80.231.
    91.26]
    11 263 ms 269 ms 262 ms if-2-2.tcore1.SV8-Highbridge.as6453.net
    [80.231.
    139.2]
    12 265 ms 279 ms 264 ms if-6-2.tcore1.NJY-Newark.as6453.net
    [80.231.138.
    18]
    13 263 ms 293 ms 263 ms if-2-2.tcore2.NJY-Newark.as6453.net
    [66.198.70.2
    ]
    14 270 ms 268 ms 266 ms Vlan83.icore2.NTO-NewYork.as6453.net
    [66.198.111
    .98]
    15 265 ms 264 ms 265 ms te0-6-0-1.ccr22.jfk05.atlas.cogentco.com
    [154.54
    .12.93]
    16 265 ms 265 ms 265 ms te0-0-0-4.ccr22.jfk02.atlas.cogentco.com
    [154.54
    .7.9]
    17 271 ms 272 ms 271 ms te0-2-0-6.ccr22.bos01.atlas.cogentco.com
    [154.54
    .44.58]
    18 273 ms 300 ms 271 ms te3-2.ccr01.bos06.atlas.cogentco.com
    [154.54.46.
    130]
    19 282 ms 280 ms 270 ms 38.111.40.114
    20 * * * Request timed out.


    It looks like it dies out at 38.111.40.114 just like Obiwan's tracert.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2012
    Right so I found out how to fix the issue.
    Seems that your modem stores a quick route to this website.
    Easy fix is to reboot your modem.
    After that try a Tracert and see if it now connects, if this works all is well.
    This method worked for me ^_^
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2012
    Sadly, that method hasn't worked for my two friends. They're both using 117.x.x.x, and this has happened before when STO had only just made the transition to F2P.

    They have tried connecting via different computers at cybercafes as well, with the same error.

    That problem was fixed about 10 days into F2P, so I don't know if some settings were reverted with the most recent patches?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2012
    This issue has apparently effected the entire 117 IP range which is the majority of India, our fleet is heavy in Indian composition and the only member who can access the game right now is Krazy in Goa. Either somebody went way overboard and banned the entire subcontinent or there is a major DNS issue.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2012
    I'm blocked as well. The only reason i can even
    access the site is that i'm tunneling through a
    friends system that lives in the states.

    India is not on the ban list. We shouldn't be Ip
    blocked like this :( Specially not by ip banning the entire 117
    range which is our national bandwidth provider.

    It shows very poorly on Cryptic personnel that they haven't
    even bothered with responding here..... They're going to lose
    a LOT of paying customers if they don't get this fixed soon....
    I was just about to actually start buying c-points before we
    suddenly got blocked.... there are other Indians that were
    going to do the same. but unlike me they cant even open
    the site to post....
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2012
    Krazy try sending an email to customerservice@perfectworld.com on behalf of the Indian playerbase. Maybe the issue will get noticed from the bottom before it is from the top.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2012
    I emailed them. Hopefully they'll actually give a damn there and alert someone that can fix this mess....
    I'm feeling disgusted by the response from perfect world actually. we'll all submitted tickets but no
    response as of yet :/ and nobody from cryptic seems to give a damn either....
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2012
    Still no response whatsoever. I've actually taken to private messaging the gms here
    at the tech support forum.... maybe that will work but im starting to doubt that too :(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2012
    Personally, I think this whole issue is making Perfect World/Cryptic look very bad to me.

    They IP block half of India, banning a lot of good and helpful players for no apparent reason, and they do this without any announcement or explanation. Then they ignore any tickets and e-mails sent their way about it. All enquiries are met with a wall of silence.

    That just isn't on.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    finally got a response from tech support.
    They didnt read my post about what problem i was facing at ALL!!!!

    here's their response:-

    "We do not see any bans on the account associated with this email address, nor do we see the account logging in from any blacklisted IPs.

    You should be able to log into the games and website normally.

    If you are still experiencing issues signing in, please change your password to have only English letters and numbers in it. No spaces, no special characters at all.

    The games do not accept some special characters for passwords, even though the website account page does.

    Please check the spelling and capitalization.

    Please make sure that you are using your account name to sign in with, not your nickname or email address.

    When using the website, try clicking on the Login button on the web page after typing in your username and password, instead of pressing the Enter/Return key on your keyboard.

    Make sure you are using the most recent version of either Internet Explorer or Firefox.

    Also, make sure that you have the most recent Flash Player and that you have it enabled.

    Try clearing the cookies and cache of your web browser, and restarting your computer."

    The problem i'm facing is the website and launcher not opening at all normally.
    not an issue about login >.<
    god. i am getting so sick of this.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    Happy to announce that im now able to connect to star trek online.. both game, store, and here in the forum. Not sure if its the patch yesterday but i havent got any news from my ISP.

    Game ON!!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    by the way this is how my traceroute looks now

    Tracing route to startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 24 ms 13 ms 37 ms cm1.epsilon171.maxonline.com.sg [222.164.171.1]

    2 13 ms 11 ms 24 ms 172.20.23.1
    3 11 ms 15 ms 15 ms 172.26.23.1
    4 14 ms 15 ms 15 ms 172.20.7.14
    5 41 ms 18 ms 18 ms 203.117.35.25
    6 212 ms 218 ms 217 ms te7-2.ccr02.sjc04.atlas.cogentco.com [38.104.140
    .249]
    7 209 ms 211 ms 210 ms te0-0-0-6.ccr22.sfo01.atlas.cogentco.com [154.54
    .0.177]
    8 249 ms 253 ms 250 ms te0-4-0-6.ccr22.mci01.atlas.cogentco.com [154.54
    .45.73]
    9 261 ms 259 ms 258 ms te0-3-0-2.ccr22.ord01.atlas.cogentco.com [154.54
    .6.213]
    10 284 ms 282 ms 283 ms te0-0-0-2.ccr22.bos01.atlas.cogentco.com [154.54
    .43.202]
    11 285 ms 283 ms 303 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
    4]
    12 288 ms 292 ms 281 ms 38.111.40.114
    13 271 ms 270 ms 273 ms 208.95.185.44

    Trace complete.
  • deshantdeshant Member Posts: 4 Arc User
    Same Issue. It's been months, i was waiting to get it fixed automatically, but it didn't.
    Can't reach Cryptic, My ISP is BSNL, and my IP is in 117.TRIBBLE.TRIBBLE.TRIBBLE
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Saint Walker>tracert www.startrekonline.com

    Tracing route to www.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms 192.168.1.1
    2 38 ms 35 ms 35 ms 117.212.88.1
    3 39 ms 35 ms 34 ms 218.248.166.138
    4 60 ms 57 ms 58 ms 218.248.235.197
    5 63 ms 65 ms 65 ms 218.248.235.198
    6 62 ms 71 ms 62 ms 115.113.165.93.static-mumbai.vsnl.net.in [115.11
    3.165.93]
    7 126 ms 126 ms 127 ms ix-0-100.tcore2.MLV-Mumbai.as6453.net [180.87.39
    .25]
    8 169 ms 169 ms 172 ms if-2-2.tcore1.MLV-Mumbai.as6453.net [180.87.38.1
    ]
    9 168 ms 165 ms 162 ms if-9-5.tcore1.WYN-Marseille.as6453.net [80.231.2
    17.17]
    10 163 ms 162 ms 162 ms if-8-1600.tcore1.PYE-Paris.as6453.net [80.231.21
    7.6]
    11 163 ms 162 ms 162 ms if-2-2.tcore1.PVU-Paris.as6453.net [80.231.154.1
    7]
    12 168 ms 174 ms 169 ms ae12.mpr1.cdg11.us.zip.zayo.com [64.125.14.49]
    13 294 ms 297 ms 292 ms v114.ae29.cr1.lga5.us.zip.zayo.com [64.125.30.14
    4]
    14 306 ms 305 ms 306 ms ae7.mpr3.bos2.us.zip.zayo.com [64.125.21.225]
    15 269 ms 264 ms 256 ms 208.184.110.70.IPYX-072053-002-ZYO.above.net [20
    8.184.110.70]
    16 255 ms 253 ms 265 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    17 252 ms 253 ms 251 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    18 259 ms 257 ms 260 ms 198.49.243.250
    19 279 ms 279 ms 276 ms 198.49.243.253
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * ^C
    C:\Users\Saint Walker>
Sign In or Register to comment.