genotypist Arc User

This should be fixed now. Thanks, everyone.

All servers are now open. Please join us, everybody.

Hi everyone, we're experiencing a character database issue on Harshlands and Raging Tides. Our engineers are checking into if and why the West coast DST restart might be affecting these two West coast servers. Please be patient with us while we troubleshoot the problem.

Periodically, we conduct live checks just to make sure everything is running smoothly. We have diagnostic tools in the back-end, but nothing quite works as well as actually testing with our own eyes.

All servers are now up! Please come in.

West servers have been opened. We're still working on East.

Hi everyone. We're continuing work to get the servers up and running. We experienced a problem that required us to reinstall several crucial server files and run diagnostics on them. Please bear with us.

Hi all, this was a deliberate change in anticipation of the DQ system's eventual takedown. While the functionality of DQ items remain (you may still sell them for points), our intention is to gradually phase out their usage.

Hi everyone, servers are open.

Good list. I'll bug these right away.

Fixed

Maybe it's a resolution setting? What res are you all running at? I run PWI clients in windowed mode as well and haven't run into this issue.

Mind getting me a screenshot? That'll save me time running this down since the fix should be simple.

We're aware of this issue and apologize for its appearance. We're working on a fix and will have it implemented in the next major content patch.

Fixed. Keep 'em coming.

Servers are now open!

Servers are up, please join us all.

I'm looking into this.

Servers are open, c'mon in, everyone. Patch notes are forthcoming.

Hi everybody, servers are now open!

My team and I will do a thorough investigation as soon as we have something concrete to start with.

Will be fixed

It's most likely due to our staggered activation of the new hardware. I'll see if the engineers can fix it during the next maintenance.

Asterelle, what 6 meter radius are you referring to?

I'll get these changed, thanks.

We're aware that the Public Quest gives a failure error, even though you're able to take the follow-up quest just fine. I've tested the rewards multiple times and have had no problems getting the correct rewards. Kablaab, can you give me specific reproduction steps on what causes the reward discrepancy once you find it?

Looks like this issue is sorted out. For what it's worth, our internal tests show no changes to Ultimate Domain's functionality.

Hi everyone, I need one of you to get me a video capture of what you were doing as the glitch occurs. (As in before the glitch happens. Sending me a video of the error message does not help me locate the precise problem). Without that, I do not have any way of finding out what's causing the problem.

Unfortunately, that's by design.

My apologies, everyone. The shop's basic functionality should still work until August 30. However, the exchange functionality failed and since the shop is being brought down anyways, there's no effort to bring this feature back online just for the remaining few days before the entire thing is disabled. You'll have to…