FC Glitch Update

MrFortySeven - Harshlands

This practice is the exact cause for their BIG FAT

F

rating @ the BBB

http://www.bbb.org/greater-san-francisco/business-reviews/internet-gaming/perfect-world-entertainment-in-redwood-city-ca-375623

KawaiiJen - Heavens Tear

/sigh.

Lock this thread so it'll drop to the bottom so people can complain about something else please.

MrFortySeven - Harshlands wrote: »

This practice is the exact cause for their BIG FAT

F

rating @ the BBB

http://www.bbb.org/greater-san-francisco/business-reviews/internet-gaming/perfect-world-entertainment-in-redwood-city-ca-375623

What a surprise....

X_trigger_X - Heavens Tear

ChaoticShelly wrote: »

I deleted it because you're making up things, and the post was extremely inappropriate for the forums. Have a nice day.

Oh I thought you were the same Chelly from TotalSin on HT that I was in faction with when she become a mod. That being the same Chelly that joined Enrage on said p.server as a cleric. And yeah, it was abit inappropriate sorry.



b:kiss

FateMakerr - Heavens Tear

unstickied?

...pathetic.

chaoticshelly

X_trigger_X - Heavens Tear wrote: »

Oh I thought you were the same Chelly from TotalSin on HT that I was in faction with when she become a mod. That being the same Chelly that joined Enrage on said p.server as a cleric. And yeah, it was abit inappropriate sorry.



b:kiss

My only characters are Chaotica_ and Rannulfr on Heaven's Tear. She has never been a mod.

Leave private server discussion out of this forum, thank you.

MrFortySeven - Harshlands

I wonder if MAYBE they would actually do something if people started CALLING them, since it would be a little harder to ignore phone calls than how easy it IS to ignore the forums!

Maybe we should all start calling and voicing our complaints (although ofc when you call them at their number listed at the BBB it says 'for customer support please submit a ticket, what a joke!)

(six five zero) five nine zero - seven seven zero zero

b:angryb:surrenderb:angry

Foxy_Fiona - Heavens Tear

They are gonna need a huuuuuge rug if they want to pretend this mess never happened.

MrFortySeven - Harshlands

Which this doesn't help confusion here:

http://www.whitepages.com/business/perfect-world-entertainment-in-foster-city-ca

either they have two offices in CA or not all of the information available is 'up to date'

but the number they also have (not verified) with the white pages is

(six five zero) five nine zero - seven seven two five

SashaGray - Heavens Tear

wash the sticky away b:sad

MrFortySeven - Harshlands

Then ofc I found another entry:

http://www.local.com/business/details/foster-city-ca/perfect-world-entertainment-inc-110998402/

(six five zero) five nine one - one two one one

Then, I even found this number (although it's for their "billing department")

1-888-344-4478 (phone hours are 10am to 7pm PDT)

MrFortySeven - Harshlands

KawaiiJen - Heavens Tear wrote: »

Just an FYI those could be different extensions.

My company runs in an office and depending on what department you want to reach the numbers are different.

I know and understand that, but I did find it odd that I found two addresses for them. Which means one of two things: yes, they have two office locations in CA, or that some of the information is not up to date (IE they moved/relocated)...

Also it is PATHETIC for a company like this to not have an EASY TO FIND PUBLIC phone number for US, the CUSTOMERS

VERY SHADY!

KawaiiJen - Heavens Tear

MrFortySeven - Harshlands wrote: »

I know and understand that, but I did find it odd that I found two addresses for them. Which means one of two things: yes, they have two office locations in CA, or that some of the information is not up to date (IE they moved/relocated)...

Also it is PATHETIC for a company like this to not have an EASY TO FIND PUBLIC phone number for US, the CUSTOMERS

VERY SHADY!

Well Ill ask this.(I deleted my post because it might violate privacy reasons)

If you were a nut job and they just closed a game where a ton of your money was invested. And you wanted to attempt some kind of like suicidal attack on the company... you wouldn't know which to go to... as well as yes it could be outdated.

And maybe there is a reason they don't want their phones blown up with no offense to some... idiots complaining about something when they have more important things to deal with.
Example. None of my clients have access to my direct phone number just my email. However if an issue may arise their consultants can contact me by phone.

MrFortySeven - Harshlands

(I edited my post of your quote taking out the part I believe you were referencing in regard to privacy BTW)

There is NO excuse for not having a PUBLIC CUSTOMER SUPPORT phone number for a game like this. I cannot mention names, but there's a company out there (A WELL known one) that carries the name of a winter storm that has public phone numbers. ALL "GOOD" companies have easy to locate PUBLIC phone numbers. The fact that PWE does not, well, proves that they are shady!

KawaiiJen - Heavens Tear

MrFortySeven - Harshlands wrote: »

(I edited my post of your quote taking out the part I believe you were referencing in regard to privacy BTW)

There is NO excuse for not having a PUBLIC CUSTOMER SUPPORT phone number for a game like this. I cannot mention names, but there's a company out there (A WELL known one) that carries the name of a winter storm that has public phone numbers. ALL "GOOD" companies have easy to locate PUBLIC phone numbers. The fact that PWE does not, well, proves that they are shady!

Is my business I work shady because I have more important things to work on then sit around answering questions from all of my clients? (I have over 5000 of them btw). :P

I'm sure the staff has more things they have to accomplish each day then that. They have the support section via internet because most of the questions have already been answered and can be found there. Otherwise you can submit a ticket (Which for the most part they respond within the time they say they will.Just like I can be emailed with questions that I can glance at and give answers when I have a free moment rather than devoting all my time to it)

MrFortySeven - Harshlands

HA, why you brown nosin' PWE ???

Do you work for them ???

And you mean they have 'online support' and 'tickets' because THOSE can be 'automated' so yea, people at the company really don't have to listen to any 'complaints' or actually 'help people'

Nymfysubstaz - Dreamweaver

MrFortySeven - Harshlands wrote: »

This practice is the exact cause for their BIG FAT

F

rating @ the BBB

http://www.bbb.org/greater-san-francisco/business-reviews/internet-gaming/perfect-world-entertainment-in-redwood-city-ca-375623

That is only because they aren't even licensed with the BBB if you would read it. Sighs...at least get your information correct before spewing your nonsense...

BBB Accreditation
Perfect World Entertainment is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Perfect World Entertainment's rating include:

Length of time business has been operating.
Failure to respond to 4 complaints filed against business.

None of this means they are doing bad business. Get a business law degree then spew until then shush. please put this in Lower Depths Mods it's more than high time. Thanks

KawaiiJen - Heavens Tear

MrFortySeven - Harshlands wrote: »

HA, why you brown nosin' PWE ???

Do you work for them ???

And you mean they have 'online support' and 'tickets' because THOSE can be 'automated' so yea, people at the company really don't have to listen to any 'complaints' or actually 'help people'

I don't but at the same time I can see from their point of view working in an office and doing about 10 different jobs in a day. You can only do so much. :P
All replies are automatic first to make sure its not an easy question. They look at it afterwards and then will reply. (Never had a 100% automated bot ticket I submitted)

Aubree - Dreamweaver

KawaiiJen - Heavens Tear wrote: »

Is my business I work shady because I have more important things to work on then sit around answering questions from all of my clients? (I have over 5000 of them btw). :P

I'm sure the staff has more things they have to accomplish each day then that. They have the support section via internet because most of the questions have already been answered and can be found there. Otherwise you can submit a ticket (Which for the most part they respond within the time they say they will.Just like I can be emailed with questions that I can glance at and give answers when I have a free moment rather than devoting all my time to it)

Take note of item #1

This is one of the most important things I look for when spending money online. What is their contact information in the case something goes wrong. If they don't have adequate contact info, I don't spend money there.


Also I think a big difference between you and PWE is they are publicly traded. Are you?

MrFortySeven - Harshlands

Aubree - Dreamweaver wrote: »

Take note of item #1

This is one of the most important things I look for when spending money online. What is their contact information in the case something goes wrong. If they don't have adequate contact info, I don't spend money there.

YOU sir/mam are SMART b:victory

Nymfysubstaz - Dreamweaver

It's sooo wonderful to see how many people actually have worked in the BBB! I never KNEW so many BBB'ers played this game. To think I worked for and with them for the last 20 years and neeever knew such people existed. I will make sure to add you all to my resume...Moving along this post should have been terminated days ago. It has violated numerous parts of PWI's TOS. In case you all don't have yours handy I do...

http://www.perfectworld.com/about/terms

It will not allow me to post it as it's too large of a file.

(a) User Content that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable;
(b) User Content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party, or that would otherwise create liability or violate any local, state, national or international law...
...(h) User Content that violates the Rules of Conduct or that, in the sole judgment of PWE, is objectionable or which restricts or inhibits any other person from using or enjoying the Interactive Areas or the Site, or which may expose PWE or its users to any harm or liability of any type.
PWE takes no responsibility and assumes no liability for any User Content posted, stored or uploaded by you or any third party, or for any loss or damage thereto, nor is PWE liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter. Your use of Interactive Areas is at your own risk. As a provider of interactive services, PWE is not liable for any statements, representations or User Content provided by its users in any public forum, personal home page or other Interactive Area. Although PWE has no obligation to screen, edit or monitor any of the User Content posted in any Interactive Area, PWE reserves the right, and has absolute discretion, to remove, screen or edit any User Content posted or stored on the Site at any time and for any reason without notice, and you are solely responsible for creating backup copies of and replacing any User Content you post or store on the Site at your sole cost and expense..
...11. User Conduct

You must observe these Terms, all Rules of Conduct, all applicable laws and all basic rules of etiquette and common courtesy when using the Website and the Service. Any conduct that violates the law in an offline, real world community is also a violation of these terms. PWE will not tolerate any illegal or offensive conduct.
Without limiting the foregoing, in addition to the User Content rules set forth in Section 10 above, you agree not to take any of the following actions:
(a) Harm minors in any way;(h) Impede or disrupt the Service or the normal flow of game play or dialogue in the game or in Interactive Areas on the Site or use vulgar language, abusiveness, use of excessive shouting (ALL CAPS) "spamming" or any other disruptive or detrimental methods in an attempt to disturb other users or PWE employees;
(b) Impersonate any person or entity, including any PWE officials, forum leaders, guides, hosts, employees or agents, or falsely state or otherwise misrepresent your affiliation with a person or entity;
(f) "Stalk," threaten or otherwise harass or cause discomfort to another;

Knownase - Heavens Tear

frankieraye wrote: »

To the players who refused to exploit the glitch, we're sorry that we cannot deliver the justice that you were waiting for, but we can promise that we will work to improve all facets of community, engineering, and customer service to ensure that something like this doesn't happen again.

Why am I laughing at this part............?


b:surrender

KawaiiJen - Heavens Tear

Aubree - Dreamweaver wrote: »

Take note of item #1

This is one of the most important things I look for when spending money online. What is their contact information in the case something goes wrong. If they don't have adequate contact info, I don't spend money there.


Also I think a big difference between you and PWE is they are publicly traded. Are you?

Yes actually My company is. We are a distributor of different magazines you see in stores such as M Enquirer Examiner Playboy Country Weekly and tons more. I run the entire RDA(Retail Display Allowance) department for my company. >_>

Nymfysubstaz - Dreamweaver

MrFortySeven - Harshlands wrote: »

You just have to keep saying dumb things don't ya, you brown noser b:chuckle

I would ask that you reread it Sir. (smiles politely)

chaoticshelly

MrFortySeven - Harshlands wrote: »

You just have to keep saying dumb things don't ya, you brown noser b:chuckle

Please keep these kind of posts off the forums insulting forum members is not welcome on the forums. Thanks.

Tremblewith - Heavens Tear

Thread already unsticked? LOL. It's okay to cheat, steal, etc according to PWE.

Glad there's under a full 72 hours before I have access to my new game. At least they have policies and don't treat their player base like walking dollar bills.

Goodbye PWE, lol. I hope you close down soon, and you all loose your precious jobs. What will you all do then? XD

/threadwillbeclosedinlessthan10morepages

krisnda

MrFortySeven - Harshlands wrote: »

If the GM's did their job in the first place we wouldn't have any bile or acid to spit b:surrender As far as the thread 'spinning it's wheels' I've said that before too, but nobody seems to care, apparently including GM's, CM's, MOD's, the "player-base", you name it...

Another person who thinks that the mods work for the company.

So sad. b:sad

chaoticshelly

Krisnda wrote: »

Another person who thinks that the mods work for the company.

So sad. b:sad

I know, it'll never end b:surrender

brownnoser

Nymfysubstaz - Dreamweaver wrote: »

That is only because they aren't even licensed with the BBB if you would read it. Sighs...at least get your information correct before spewing your nonsense...

BBB Accreditation
Perfect World Entertainment is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Perfect World Entertainment's rating include:

Length of time business has been operating.
Failure to respond to 4 complaints filed against business.

None of this means they are doing bad business. Get a business law degree then spew until then shush. please put this in Lower Depths Mods it's more than high time. Thanks

Sorry you are incorrect. BBB accreditation has nothing to do with rating.

Here is a prime example (of a non competitor [not another game]):

http://www.bbb.org/utah/business-reviews/internet-web-hosting-companies/bluehost-in-provo-ut-22005507

They are not BBB accredited, and have 50 (more than double PWE's 20) complaints, and yet they STILL receive an A+ rating

God_Exiler - Sanctuary

This is just pathetic all this is doing is harming PWE's business.

They are only endorsing people to cheat, glitch, and break tos in whatever way they possibly can so long as PWE is able to make money out of it in the long run (the gooners end up hitting 101+ and need to buy R9 + other stuff)

While on the other hand it also endorses the honest people to leave to private servers or to other game companies to play different games.

Knownase - Heavens Tear

God_Exiler - Sanctuary wrote: »

This is just pathetic all this is doing is harming PWE's business.

They are only endorsing people to cheat, glitch, and break tos in whatever way they possibly can so long as PWE is able to make money out of it in the long run (the gooners end up hitting 101+ and need to buy R9 + other stuff)

While on the other hand it also endorses the honest people to leave to private servers or to other game companies to play different games.

But remember!

frankieraye wrote: »

we can promise that we will work to improve all facets of community, engineering, and customer service to ensure that something like this doesn't happen again.

b:chuckle