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What is the Arc Client?
Install Arc

Can't Login

Log in account information doesn't work in any server
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  • lathenalathena Posts: 17 Arc User
    Same
    Mess with me, I'll mess you up!
  • azrahorvathazrahorvath Posts: 2 Arc User
    Cant login,geting message to check my connections,but its ok,log in server down or......?
  • chipsr01#2846 chipsr01 Posts: 53 Arc User
    Yeah, have it too.

    The text to check our internet connection is also wrong since we have a good connection. Maybe it's a way to tell us to spend more money during the next charge/spend rewards event.
  • theghost1240theghost1240 Posts: 3 Arc User
    edited October 2020
    Probably the Arc Launcher is down.

    Good thing I'm a multi-gamer and watch anime \o/
  • azrahorvathazrahorvath Posts: 2 Arc User
    Does anyone working there,at least someone can tell us what"s the problem and how long will take fixing it?
  • dantefirefoxdantefirefox Posts: 15 Arc User
    i cant log in either off any of my computers, was in the middle of an IU run and the game client crashed hard and now nothing will log in to arc
  • gaogigaogi Posts: 2 Arc User
    the log-in prob. started at some point so cant log in, the acc. that was already log in still worked
  • widowdeewidowdee Posts: 53 Arc User
    Submitting a ticket since no GMs are responding here.
  • gaogigaogi Posts: 2 Arc User
    gaogi wrote: »
    the log-in prob. started at some point so cant log in, the acc. that was already log in still worked

    seema like there is the same problem at all arc games
  • chipsr01#2846 chipsr01 Posts: 53 Arc User
    widowdee wrote: »
    Submitting a ticket since no GMs are responding here.
    GMs don't use this forum. Same for Customer Support. Only players/ex-players read and write on this forum.

    I couldn't log in to Arc but now - a couple of hours later - I can. PWI here I come!
    Hope others can come online too.

  • heero200heero200 🇭elper 🇪xtraordinary 🐲💯 Posts: 4,381 Community Moderator
    Evening all,

    So we have noted there was a minor arc Maint that has not been completed. Sorry we where not told about this or I would have posted about this.

    Thanks.​​
  • same i cant login in to server europe,us east & west also.
    after i key in my username password logging in to the game, please wait den disconnected from server.please log in agine.
  • sjampiesjampie Posts: 574 Arc User
    edited November 2020
    after i key in my username password logging in to the game, please wait den disconnected from server.please log in agine.
    Hope you can log in now. If you still can't, you can open TaskManager to check if there is an errorreporting file active to send information back to Chin... ehm.... Perfect World Entertainment. This file will always be shown after a dc and won't let people log back in unless this file is closed (by sending data or closing it via Task Manager).

    Have fun!
  • > @sjampie said:
    > Hope you can log in now. If you still can't, you can open TaskManager to check if there is an errorreporting file active to send information back to Chin... ehm.... Perfect World Entertainment. This file will always be shown after a dc and won't let people log back in unless this file is closed (by sending data or closing it via Task Manager).
    >
    > Have fun!

    same problem here cant do anything to fix it please help :/
    tried new account aswell nothing changes .....
  • chipsr01#2846 chipsr01 Posts: 53 Arc User
    Replying on an old thread isn't always good. You had problems on March 26th while this thread is months old. Think there aren't any problems now since all servers are running like they did on March 26th.
  • treywitchtreywitch Posts: 2 Arc User
    I can't get into game from play page; every time I hit play it says running. This happens over and over it has been this way for months, so long that I still go back to arc to get into the game. If this is never going to work and arc is, what are we doing here?
  • sjampiesjampie Posts: 574 Arc User
    edited April 18
    Replying on an old thread isn't always good. You had problems on March 26th while this thread is months old. Think there aren't any problems now since all servers are running like they did on March 26th.
    Servers are online but yes, sometimes we are in luck: maintenance soon.
    I can't get into game from play page; every time I hit play it says running. This happens over and over it has been this way for months, so long that I still go back to arc to get into the game. If this is never going to work and arc is, what are we doing here?
    You didn't give much info like do you have a client already active or are you using the 32bit or 64bit version. Even worse: after pressing the Play button, did you have a dc. If you had a dc a small piece of software would be activated. It's called 'creportbugs.exe'. Just replace that executable with an empty file and the next time you can start PWI without waiting for the creportbugs-window.

    edit: I have a replacement for the creportbugs but don't think I'm allowed to place a hyperlink to that file here on the forum.
  • treywitchtreywitch Posts: 2 Arc User
    With nothing running except passport when I click play, for about 30 seconds, it still says running and it hasn't done anything else for months even after updating, I can redeem codes through it just cannot play through it.
  • sjampiesjampie Posts: 574 Arc User
    edited April 21
    Hi trewitch, as far as I know the Passport software still didn't replace Arc. We could download it just to test it and as far as I know Perfect World Entertainment never give more information to the people who actually tested it. So we have to use ARC for now. Sorry for not commenting earlier.. couldn't log in since the script that is used for this forum only showed #blocked. :D
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