Disappointment in the way, how GM act to PWI customers
herbage
Posts: 33 Arc User
Hello everyone!
Well, my problem began on my main account couple of months ago, when i broke up with my ex girlfriend, who in her rage stole my account information( i never shared account information to her, since we were not that close, can mention we met in PWI) and changed every info what was possible. So, i noticed that there is someone else on my account and i have no longer the access to it, i contacted to GM trough customer support via my old email, since new one was hers(she managed to change the email, while i was heading back home from Netherlands). It took around 24 hours to lock the account and recovery process began. Everything was fine, i was providing all the necessary information, until they(GM) decided to ban my account permanently because of account sharing. So, even though i explained everything to them couple of times, still no chance to recover my account, because GM thinks i shared my account. Ofcourse they are not believing me, that i have to travel alot because of my job, and obviously i play PWI abroad, meaning there are different IPs, but in GM opinion it`s not possible, that someone would be traveling alot because of their job, instead they make self conclusion, i shared account again. Sometimes support is really poor, without any proper explanation, sometimes language is so bad, that it`s really hard to understand anything.
Well, it`s really sad that company who is profit oriented treats their valuable customers who CS like that. Yes, i can admit i CSed 500-1000 euro each month, until my account got banned, too bad i didnt put all the money on my main account, i have heared that GM usually lift the bans of those account if they see in billing history huge amount of money, but still i had couple of hundred euros during past months. Funny thing is, half of player base or maybe even more share their accounts of their free will, but then there is me, who has a real problem, who got the account stolen, and they decide to simply give me permanent ban based on their self conclusions. All they say is, "feel free to create new account and play the game again", funny thing is, it took me 6 years to get where i was with that account and the characters, obviously i wont make a new account, if i get treated like that. But i wonder, do they really disrespect the valuable players who still bring the money to the company, what else do i need to do, maybe i should write a letter to the stakeholders of the company to make them see, how their employers really act to customers of PWE company?
Well, my problem began on my main account couple of months ago, when i broke up with my ex girlfriend, who in her rage stole my account information( i never shared account information to her, since we were not that close, can mention we met in PWI) and changed every info what was possible. So, i noticed that there is someone else on my account and i have no longer the access to it, i contacted to GM trough customer support via my old email, since new one was hers(she managed to change the email, while i was heading back home from Netherlands). It took around 24 hours to lock the account and recovery process began. Everything was fine, i was providing all the necessary information, until they(GM) decided to ban my account permanently because of account sharing. So, even though i explained everything to them couple of times, still no chance to recover my account, because GM thinks i shared my account. Ofcourse they are not believing me, that i have to travel alot because of my job, and obviously i play PWI abroad, meaning there are different IPs, but in GM opinion it`s not possible, that someone would be traveling alot because of their job, instead they make self conclusion, i shared account again. Sometimes support is really poor, without any proper explanation, sometimes language is so bad, that it`s really hard to understand anything.
Well, it`s really sad that company who is profit oriented treats their valuable customers who CS like that. Yes, i can admit i CSed 500-1000 euro each month, until my account got banned, too bad i didnt put all the money on my main account, i have heared that GM usually lift the bans of those account if they see in billing history huge amount of money, but still i had couple of hundred euros during past months. Funny thing is, half of player base or maybe even more share their accounts of their free will, but then there is me, who has a real problem, who got the account stolen, and they decide to simply give me permanent ban based on their self conclusions. All they say is, "feel free to create new account and play the game again", funny thing is, it took me 6 years to get where i was with that account and the characters, obviously i wont make a new account, if i get treated like that. But i wonder, do they really disrespect the valuable players who still bring the money to the company, what else do i need to do, maybe i should write a letter to the stakeholders of the company to make them see, how their employers really act to customers of PWE company?
Hello everyone!
Well, my problem began on my main account couple of months ago, when I broke up with my ex girlfriend; who in her rage, stole my account information. (I never shared account information to her, since we were not that close. I can mention we met in PWI) She changed every info that was possible on my account.
So, I noticed that there is someone else on my account, and that I have no longer the access to it. I contacted a GM trough customer support via my old email, since new one was hers. (She managed to change the email while I was heading back home from Netherlands.) It took around 24 hours to lock the account and the recovery process began.
Everything was fine. I was providing all the necessary information. Until they (GM) decided to ban my account permanently because of account sharing. So, even though I explained everything to them couple of times, still no chance to recover my account, because GM thinks i shared my account. Of course they are not believing me, when I say that I have to travel a lot because of my job. And obviously I play PWI abroad, meaning there are different IPs, but in GM opinion it`s not possible. (That someone would be traveling a lot because of their job, instead they make self conclusion, I shared account again.) Sometimes support is really poor, without any proper explanation, sometimes language is so bad, that it`s really hard to understand anything.
Well, it`s really sad that a company who is profit oriented, treats their valuable customers who CS like that. Yes, I can admit I CS'ed 500-1000 euro each month,until my account got banned. It's too bad I didn't put all the money on my main account. I have heard that GM usually lift the bans of those account if they see in billing history huge amount of money; but still I had couple of hundred euros during past months.
Funny thing is, half of player base or maybe even more share their accounts of their free will. But then there is me, who has a real problem, who got the account stolen; and they decide to simply give me permanent ban based on their self conclusions. All they say is, "feel free to create new account and play the game again". Funny thing is, it took me 6 years to get where I was with that account, and the characters. Obviously, I won't make a new account if I get treated like that.
But I wonder, do they really disrespect the valuable players who still bring the money to the company? What else do I need to do, maybe I should write a letter to the stakeholders of the company to make them see, how their employers really act to the customers of PWE?
Post edited by sylenthunder on
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Comments
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Follow the "File a complaint" link on this web site (http://www.bbb.org/greater-san-francisco/business-reviews/internet-gaming/perfect-world-entertainment-in-redwood-city-ca-375623/) to file a complaint against PWE with the BBB (better business bureau). Reading previous complaints this seems to have got resolutions for some people.
I got fed up with the way PWE treats its customers some time ago. Will not spend another dime on this game or recommend it to anyone or play any other PWE owned title...I am only here for the few special friends I still have left in-game.0 -
sedskdfjkhsdf wrote: »Follow the "File a complaint" link on this web site (http://www.bbb.org/greater-san-francisco/business-reviews/internet-gaming/perfect-world-entertainment-in-redwood-city-ca-375623/) to file a complaint against PWE with the BBB (better business bureau). Reading previous complaints this seems to have got resolutions for some people.
I got fed up with the way PWE treats its customers some time ago. Will not spend another dime on this game or recommend it to anyone or play any other PWE owned title...I am only here for the few special friends I still have left in-game.
Thank you alot, will look forward into it and write complaint, if GM refuse to help me into this problem, actually it`s been like 3 months, so i guess nothing will change and ill just have to write to them tomorrow.0 -
I recommend using punctuation and paragraphs. I haven't even bothered to read the OP because of the wall.
No one likes reading a wall, and that may cause it to get ignored completely.0 -
First of all, that was really painful to read, if you're going to write them a letter like that or your tickets were like that, then dude...
Second, you say you didn't give her any info because you didn't trust her, however, somehow she managed to not only get into your account to change the password but also into your e-mail which is, in the least, suspicious since you said you didn't give her any info.
Either your passwords are truly weak or the same, she used a keylogger on your PC or she's the best hacker in the world, either way, going through so much trouble to just rob you of an ingame account sounds, again, suspicious.
If she had your e-mail address she could do way more harm to you than by stealing your PWI account, ijs. It sounds to me you've prob been on one of those nice sites that promise you money and gold and wtv and you've put your info there.
TL,DR she stole your account AND email without you giving her any info. Either you did tell her and were dumb enough to have the same password on your email or I really don't understand how she did it.
Wish she pmd me, i'd tell her "teach me senpaaaai".
EDIT: The notion CSers get treated better by the support is false BTW, I don't CS and in 95% of the cases they were always very nice to me and replied extremely fast to my tickets, most of the time if they're not nice to you it's because you're not being nice either and instead of having a conversation you're demanding stuff. Sometimes I do agree certain GMs who I will not name don't even read what you sent and when you reply saying their reply doesn't make sense they threaten to ban you for spamming... Got my eyes on you Mr. R <.<
Mr. Justice0 -
sedskdfjkhsdf wrote: »Follow the "File a complaint" link on this web site (http://www.bbb.org/greater-san-francisco/business-reviews/internet-gaming/perfect-world-entertainment-in-redwood-city-ca-375623/) to file a complaint against PWE with the BBB (better business bureau). Reading previous complaints this seems to have got resolutions for some people.
I got fed up with the way PWE treats its customers some time ago. Will not spend another dime on this game or recommend it to anyone or play any other PWE owned title...I am only here for the few special friends I still have left in-game.
Thank you alot, will look forward into it and write complaint, if GM refuse to help me into this problem, actually it`s been like 3 months, so i guess nothing will change and ill just have to write to them tomorrow.
The BBB is almost next to useless. The only thing they can really do is act as a mediator and thats about it. Plus they work like the boutique in game. You can buy your business a better grade.
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While mostly true, they do have a pretty good track record of getting companies to do the right thing. Within reason of course.The BBB is almost next to useless. The only thing they can really do is act as a mediator and thats about it. Plus they work like the boutique in game. You can buy your business a better grade.
EDIT: After actually taking the time to read the wall, I edited the text to most people will actually read it. It is a real issue, and I've seen it happen quite a few times over the past couple of years. (Usually the culprit is either actual account sharing, or really stupid passwords.)
@herbage Send me a PM via Arc (link is in my sig). I may be able to assist you with that somewhat, but will need details that cannot be posted here.0 -
If the problem here is major amount of IPs in different countries, offer to provide plane tickets so they can see you actually legit traveled there and those traveling times match the IP addresses. Obviously if and when its Navi who is handling your tickets, you want another GM, god knows why they do customer support when its clearly not in their personality. This is, of course, if you have been truthful in your post.0
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"Stole my account"
Lol right.
Regardless of what is true and what is not though, ToS you agreed with states they can ban you for whatever reason, whenever they feel like it.
Also, being a cashshopper doesn't give you special benefits, why do people feel the need to post that along with it, did you think you get special treatment, snowflake?
The only fitting image for this forum.0 -
"Stole my account"
Lol right.
Regardless of what is true and what is not though, ToS you agreed with states they can ban you for whatever reason, whenever they feel like it.
Also, being a cashshopper doesn't give you special benefits, why do people feel the need to post that along with it, did you think you get special treatment, snowflake?
Alright, call it account ha.ck then. I had info file well hidden in PWI folder, which was containing all the information, including emails, paswords, IP i been playing from, except the secret question and my mistake here was to use same password for PWI account and email linked to the account. So, once she was at my place and i was working, i bet she went trough all my computer, probably main purpose was to find, if im chatting or contacting another girl or cheating on her or what ever, but she used well everything else she managed to find on my computer, who knows, maybe i had keylogger set on my computer and i had no clue about it .
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If you are not a (money) multi(us-dollar)-millionaire in real life, be glad a GM stopped you from wasting your money for online-gambling. Now you have a good reason (psychologically) to not play PWI anymore. Take it as a chance!
500-1000 dollars per month are way too much. Many creative and productive people would be glad if they would have that much money left over to invest in new ideas and projects.
You can even buy an apartment with such an amount of money within just about ten years.
You maybe should think about re-adjusting your priorities.0 -
Alright, call it account ha.ck then. I had info file well hidden in PWI folder, which was containing all the information, including emails, paswords, IP i been playing from, except the secret question and my mistake here was to use same password for PWI account and email linked to the account. So, once she was at my place and i was working, i bet she went trough all my computer, probably main purpose was to find, if im chatting or contacting another girl or cheating on her or what ever, but she used well everything else she managed to find on my computer, who knows, maybe i had keylogger set on my computer and i had no clue about it .
Yeah, that file is most likely what killed you. I keep something similar, but it's protected in an encrypted document using a very strong password. I also don't use the same password between accounts and emails. I have 14 different emails I use, three varying login ID's, and 8 different passwords. All of my passwords are 9-16 characters and contain all 4 elements. (Upper case, Lower case, Numbers, Symbols) I mix the three things together so no one account has the same elements.
It may seem extreme, but I grew up hacking sites before the internet as you see it now even existed.0 -
You know what im going to stick my 2 notes in here of experience.
I have delt with Customer Service a few times in the last few months over problems. They have in all cases asked for more information Evidence backing info ETC, BUT after having received this from me dealt with the problems good, respectful, timely and fully communicated back to me. May be its just me.
Which brings me to a point of is this half the problem where they are not getting the correct info?
As with the account sharing they most likley have logs of the login times being close to each other (Guessing Here) Explaining that would be fun, but if you did not have the account then anything is well possible.
Good Luck,0 -
You know what im going to stick my 2 notes in here of experience.
I have delt with Customer Service a few times in the last few months over problems. They have in all cases asked for more information Evidence backing info ETC, BUT after having received this from me dealt with the problems good, respectful, timely and fully communicated back to me. May be its just me.
Which brings me to a point of is this half the problem where they are not getting the correct info?
As with the account sharing they most likley have logs of the login times being close to each other (Guessing Here) Explaining that would be fun, but if you did not have the account then anything is well possible.
Good Luck,
Well, as i did my best to explain everything regarding this problem, aswell giving every info GM asked as fast as possible, since i was interested to get my account recovered, all i can say, at beginning everything was fine, but then at one point everything changed including their attitude to me. As they mentioned, multiple persons are trying to claim the ownership of account, as i understood, my ex was trying to recover it too.
After a week or so, i got a text message from her "enjoy your account banned" but couple of days later she felt really bad because of what she did, and as i understood, she tried to fix the mess she made by recovering the account too, so multiple persons trying to claim the ownership, except i`m the only one who knows the secret question, including the most IPs i have been playing from. I`m not sure why she did something like that in her rage, knowing that i funded full r9rr for her character, including some valuable pack items, like WOA, SoT and more.
But in the end, karma played well in this situation, and she got permanent ban on her account for hac.king event gold in high amount later on selling it on WC. But giving GM everything i know, still seems they don`t care about my account and if I as a customer stay with their product or move to something else.
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Why would you even keep your username, password information on a file on the computer, or written on paper?
Here is how i remember things, make a simple story in your head. About 3~7 lines. Name characters in there. Now do what sylen mentioned, upper case, lower case, number and special characters. Just join 2~3 words in that story. You will have about 10~1000 different combinations.
Example: Fox jumped over lazy dog today.
Password. Fox1dog!, dog2day*Jumped
The above are not super secure passwords, but they are better than writing stuff on paper or in files. If you have a hard time remembering your passwords, make sure that all your passwords are removed when you close the browser, program. This will force you to enter it every time. Repetition will make you remember your passwords.
As for getting your account back, provide the relevant information, be civil about it and you will get your stuff back. BTW, if you do not know why your ex did what she did when she was angry, i would recommend not getting into a relationship for the next few years, until you figure that out.0 -
@jabq: It's a good idea, but in my case it wouldn't work at all. If one can't remember a password, remembering a story and even more where to add caps, numbers, e.t.c., it's even more complicated and difficult. While I find it a great idea in creating passwords, it doesn't mean that everyone could remember it.
@herbage: I'm sorry to read that things got this bad with your ex! The only thing that I can say is don't trust anyone with/around your account info. One can never be too safe. I wish you good luck and I hope the problem will be resolved soon!0 -
@jabq: It's a good idea, but in my case it wouldn't work at all. If one can't remember a password, remembering a story and even more where to add caps, numbers, e.t.c., it's even more complicated and difficult. While I find it a great idea in creating passwords, it doesn't mean that everyone could remember it.
@herbage: I'm sorry to read that things got this bad with your ex! The only thing that I can say is don't trust anyone with/around your account info. One can never be too safe. I wish you good luck and I hope the problem will be resolved soon!
Well, i have been always careful with info, which is private like in this case. Since i never gave any info because im very strict to keep privacy and she was totally against it, that we have to share everything, for example facebook or other social networks, my bet goes that she did a put keylogger on my computer to read some older message to make some new drama. For sure this experience will change my whole attitude to people, because i did so many good things to her, brought her everywhere she wanted, bought her what ever she wanted, aswell paid for her studies, but in the end, i`m the one who lost most.
I really hope GM will help for my problem, most important is, if they will listen and understand the whole feeling and frustration i`m going trough. The reason i want to get my account back so bad, is the fact i really enjoyed to relax playing PWI for few hours after the work, somehow it gave me some kind of satisfaction, which obviously i was not getting in my relationship, mostly due to my job, which requires to change living places alot, making some barriers and limitations to spend time with partner.
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To the OP.
Donald Trump called. He is canceling all plans for the Mexico/USA wall, and is now just going to use your original post.0 -
herbage, I feel sorry for you, but I don't understand...
1. You are not close with your gf and yet you let her dig into your laptop freely.
2. You keep your email passwords file in PWI forlder. Why in PWI folder? Is PWI the only thing you do on your PC? Or you do it to make it easier for passing by strangers to find something important on your pc and abuse it? Do you have any other folders on your PC? I'm sure there are thousands and they are better for keeping passwords should you decide to keep your passwords like that x)
I don't think amount of money CSed should give you any advantage, we all should be in the same boat, but surely I agree that GM shouldn't ban an account permanently without detailed check. And if there are doubts, they should work for you, not against you.
Wish you getting your account back. And set 2 stage verification on your email, and set passwords on your devices for the time when other ppl can access them, learn the lessons
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herbage, I feel sorry for you, but I don't understand...
1. You are not close with your gf and yet you let her dig into your laptop freely.
2. You keep your email passwords file in PWI forlder. Why in PWI folder? Is PWI the only thing you do on your PC? Or you do it to make it easier for passing by strangers to find something important on your pc and abuse it? Do you have any other folders on your PC? I'm sure there are thousands and they are better for keeping passwords should you decide to keep your passwords like that x)
I don't think amount of money CSed should give you any advantage, we all should be in the same boat, but surely I agree that GM shouldn't ban an account permanently without detailed check. And if there are doubts, they should work for you, not against you.
Wish you getting your account back. And set 2 stage verification on your email, and set passwords on your devices for the time when other ppl can access them, learn the lessons
Thanks for sharing your feelings. After bringing my computer to specialist, Family Keylogger was found, so i guess she didnt find the file, but she used keylogger to gain passwords for everything, starting from social networks and including PWI.
Talking about why i left her with my computer, let`s say we were meeting and time after time she stayed at my place, since i use 2 laptops, one was left at home, so she could watch some movies and so on. Trust me, back then it didn`t look so suspicious at all, and you know, meeting and staying at partners home is a part of relationship.
I really hope i will get my account back, not sure how much time it will take, but i never lost a hope, so let`s see.0 -
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Jealous, eh? Me too500-1000 a month.....(shakin my dang head)
Yes, I know, but privacy is privacy and you have the right to hide all the info which is not supposed to be known by other ppl. Good partner will understand, and if he doesn't understand, it's suspiciousTrust me, back then it didn`t look so suspicious at all, and you know, meeting and staying at partners home is a part of relationship. 0 -
sylenthunder wrote: »I recommend using punctuation and paragraphs. I haven't even bothered to read the OP because of the wall.
No one likes reading a wall, and that may cause it to get ignored completely.
glad you not working with the Customer service
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Keylogger? File a criminal complaint against her. That is a felony where I live. Might be where you live too. Once you get an indictment or conviction then use that to get your acct back.0
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Keylogger? File a criminal complaint against her. That is a felony where I live. Might be where you live too. Once you get an indictment or conviction then use that to get your acct back.
Ya cause that wont be costly at all, and should only take a couple of days.
The guy admitted to having all the info in a file on his computer. He probably named it "pwi-password.txt"
I am willing to bet that this guy writes his PIN number on his bank card.
The best thing this guy could do, is speak with his money. Send off another message to them. Using punctuation, and some sort of sentence structure, to make it easy for them to read. Inform them that you would like to have the account reinstated, if not you will take your money elsewhere. Just don't be a **** about it.
Not giving them your business is the best way to get back at a company. They may not notice the amount of money not coming in from you anymore, but at least YOU will have that money and not them.0 -
Stop giving security advices the person didnt asked for them.
Just try to contact again with the support explaining the situation and provide the new info about the malware that was found on your laptop/pc with a papper notice from the company that did the check.0 -
Stop giving security advices the person didnt asked for them.
Just try to contact again with the support explaining the situation and provide the new info about the malware that was found on your laptop/pc with a papper notice from the company that did the check.
That's why I suggested filing a criminal complaint against the criminal who illegally compromised his computer. A police report and an indictment would have sufficed.0 -
Stop giving security advices the person didnt asked for them.
Just try to contact again with the support explaining the situation and provide the new info about the malware that was found on your laptop/pc with a papper notice from the company that did the check.
Malware on someone's PC is the fault of the owner, not PWE (assuming he didn't make up this story). PWE couldn't care less that they visit adult websites and spam click "next" while installing something. All it will do, is make PWE (and the guy who "cleaned" the computer laugh"). All this proves is that this guy can't keep his computer safe, and would likely have this issue again.That's why I suggested filing a criminal complaint against the criminal who illegally compromised his computer. A police report and an indictment would have sufficed.
You need some proof just to file a complaint, good luck at finding/proving who did it. Then to get an indictment, same thing. Good luck. The cops won't file criminal charges, just because they say [insert name] did it, so your only other route would to be filing a civil lawsuit, and even then, you need to prove that [insert name], actually did it. Then there's the money involved with lawyers(unless you go small claims court) and court fees.
Bring them on Judge Judy, should work out well for them.0 -
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Stop giving security advices the person didnt asked for them.
Just try to contact again with the support explaining the situation and provide the new info about the malware that was found on your laptop/pc with a papper notice from the company that did the check.
Malware on someone's PC is the fault of the owner, not PWE (assuming he didn't make up this story). PWE couldn't care less that they visit adult websites and spam click "next" while installing something. All it will do, is make PWE (and the guy who "cleaned" the computer laugh"). All this proves is that this guy can't keep his computer safe, and would likely have this issue again.That's why I suggested filing a criminal complaint against the criminal who illegally compromised his computer. A police report and an indictment would have sufficed.
You need some proof just to file a complaint, good luck at finding/proving who did it. Then to get an indictment, same thing. Good luck. The cops won't file criminal charges, just because they say [insert name] did it, so your only other route would to be filing a civil lawsuit, and even then, you need to prove that [insert name], actually did it. Then there's the money involved with lawyers(unless you go small claims court) and court fees.
Bring them on Judge Judy, should work out well for them.
OP stated in a subsequent post that his ex GF informed him that she did something to his PC when she said, "enjoy your ban."
It wouldn't take much technology at all to determine where the keylogger was sending its captured data. Do not underestimate the cyber-forensic tools law enforcement have. If you knew what they can do you would freak out.0 -
If most people knew the trails they left on the internet through regular use, they'd probably shut it off....
It wouldn't take much technology at all to determine where the keylogger was sending its captured data. Do not underestimate the cyber-forensic tools law enforcement have. If you knew what they can do you would freak out.
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https://youtu.be/RkkWkigYd3k
? Or did we turn OP into a girl now 
? I am very confused 
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